F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited
to receiving treatment and supports for daily living safely.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to provide a safe, clean, comfortable and
homelike environment, including but not limited to receiving treatment and supports for daily living safely for
1 (Resident #1) of 7 resident rooms reviewed for environment.
The facility failed to ensure the call light system in Resident #1's room (Room L080) was in good repair.
This failure placed residents at risk of possible injury due to an unsafe environment.
The findings included:
Record review of Resident #1's face sheet, printed on 07/03/24, revealed a [AGE] year-old female who
admitted to the facility on [DATE], with diagnoses of cerebrovascular disease (conditions that affect blood
flow and vessels to the brain), protein-calorie malnutrition, hemiplegia and hemiparesis following
unspecified cerebrovascular disease affecting left non-dominant side (paralysis and partial weakness),
encephalopathy (brain dysfunction), and vascular dementia (changes to memory, thinking, and behavior
resulting from conditions that affect the blood vessels in the brain).
Record review of Resident #1's annual MDS assessment, dated 12/21/23 revealed Resident #1 had a
BIMS score of 15, which indicated Resident #1 was cognitively intact.
Record review of Resident #1's care plan, revised on 04/23/24, revealed the following:
Focus: At risk for falls r/t Hx of falls, muscle weakness, cognitive decline, poor mobility, seizure d/o, cardiac
issues, CVA w/
hemiparesis and hemiplegia, confusion and forgetfulness, poor safety awareness and chronic UTI.
Impulsive to do things by
herself even if she is unable . Interventions: Be sure the call light is within reach and encourage to use it for
assistance as needed.
In an interview and observation on 07/03/24 at 1:47 p.m., Resident #1 stated she was well, and she had no
concerns regarding the care she received at the facility. Resident #1 stated her only concern was the
condition of the call light wall mount, which was observed to be hanging from the wall with electrical wiring
exposed. Resident #1 stated the call light still worked but she was afraid to use
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
675081
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675081
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/03/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Golden Acres Living and Rehabilitation Center
2525 Centerville Rd
Dallas, TX 75228
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
the light because she did not want to pull it further out of the wall, especially while she was in bed. Resident
#1 stated the call light had been hanging from the wall for about a week. Resident #1 stated she had not
reported the call light to facility staff because she assumed they knew, as staff had recently been in her
room for other maintenance concerns.
In an interview on 07/03/24 at 2:15 p.m., CNA B stated she was the aide assigned to hall L1, which was
where Resident #1 resided. CNA B stated she was not aware of the condition of Resident #1's call light.
CNA B stated if they saw maintenance concerns, they were trained to report the issue to the charge nurse
who would submit a maintenance request.
In an interview on 07/03/24 at 2:21 p.m., ET C stated he was an engineer technician who reported to the
EGD, who was on leave at the time of investigation. ET C stated it was his responsibility to answer
maintenance requests, ensure the facility's air conditioning unit was operable at all times and he handled
any pest control issues within the facility. ET C stated he was not aware of the condition of Resident #1's
call light. ET C stated if facility staff saw any maintenance issues within the facility, they were to submit a
request in the electronic maintenance request system so it could be repaired. ET C stated he was in
Resident #1's room the week prior to the investigation, and he did not notice the call light hanging from the
wall. ET C stated call lights that were not properly mounted on the wall could work improperly and cause a
delay in assistance for the resident. ET C stated he was going to repair the call light in Resident #1's room
and speak with the EGD about starting an in-service of reporting maintenance requests.
In an interview on 07/03/24 at 2:39 p.m., LVN E stated she was the charge nurse for hall L1, which was the
hall Resident #1 resided on. LVN E stated she was not aware of the condition of Resident #1's call light, but
she remembered an aide stating a few days ago, that a call light was hanging from the wall and the aide
pushed the call light back into the wall and kept going. LVN E stated she could recall which aide told her.
LVN E stated any maintenance issue should be entered into the electronic maintenance system, as not
doing so could prolong needed repairs and cause a delay in care if the call light had become inoperable.
In a telephone interview on 07/03/24 at 2:54 p.m., the ADMIN stated it was expected for maintenance
rounds be conducted and any maintenance needs be addressed accordingly. The ADMIN stated he was
not aware of the condition of Resident #1's call light until he received a call from ET C, prior to speaking to
the surveyor. The ADMIN stated Resident #1's call light could have been inoperable, but staff tested the
light and it worked, so there was no negative effects for Resident #1. The ADMIN stated he would start an
in-service on maintenance reporting to ensure all maintenance concerns were addressed in a timely
manner.
Record review of the facility's policy entitled Safe / Comfortable / Homelike Environment and revised in
January of 2022, reflected in part:
Policy: Residents are provided with a safe, clean, comfortable and homelike environment and encouraged
to use their personal belongings to the extent possible
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675081
If continuation sheet
Page 2 of 2