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Inspection visit

Health inspection

WINDSOR NURSING AND REHABILITATION CENTER OF SAN DCMS #6751703 citations on this visit
3 citations recorded

Inspector’s narrative

What the inspector wrote

This survey cited 3 deficiencies. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0812 Level of Harm - Minimal harm or potential for actual harm Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food by professional standards for food service safety for 1 of 1 kitchens and 1 of 1 nutrition room. Residents Affected - Some There were personal food items in the kitchen refrigerator and dry storage areas, contaminated and/or broken equipment, the dishwasher temperature was below requirements, the kitchen handwashing sink temperature was above requirements, and there was expired and unlabeled food in the nutrition room. These failures could place residents at serious risk for complications from food contamination. Findings were: During the initial tour on 8/16/22 beginning at 10:25 a.m., observation of the kitchen and an interview with DS revealed a personal container of a white liquid substance labeled with the initials of the DC. There was a large drinking vessel with a name on it in indelible marker, on a high shelf, in the very back of the dry food storage area. The DS said the container in the refrigerator was not supposed to be there, nor was the container in the dry storage area. She said personal items could be stored in her office or elsewhere, but not in the food storage or food prep areas because of infection control issues that could arise with outside food and/or drink. There was a heavily dented colander hanging in the prep area that the DS wasn't sure if it was being used but could not explain why else it would be there. Three spatulas had severely melted plastic handles, creating deep crevasses and very sharp edges; one of the spatulas had a severely bent and crevassed tip. There was a 10-inch chef knife with chunks missing from the blade and about an inch missing from the tip; it was broken off. The DS removed them from the drawer the utensils were in, in the prep area and said, These should not even be here. She said the utensils were not safe to handle and that they could harbor bacteria. The low-temperature dishwasher water temperature reflected 100 degrees F when observed on 8/16/22 at 10:25 a.m. and 10:55 a.m. Low temperature dishwashers have a minimum water temperature of 120 degrees F for chemical sanitation, per manufacturer's instructions. The DM said it would get to temperature. After 4 attempts and fifteen minutes, the washer remained at 100 degrees F. The DS said she did not know how long the washer was like that and said they were supposed to be getting a new one but did not know when. The DM confirmed the DS's statement. The DA said the correct running temperature of the dishwasher was supposed to be 120 degrees F. Shesaid she did not know what she was supposed to do if it was not running at temperature. She could not say why the water temperature was important for sanitizing dishes. The DS told her she should tell someone. (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 6 Event ID: 675170 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 675170 B. Wing A. Building (X3) DATE SURVEY COMPLETED 08/18/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Windsor Nursing and Rehabilitation Center of San D 138 S Fm 1329 San Diego, TX 78384 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some During an interview with the DC on 8/16/22 at 10:30 a.m. revealed the personal item in the container wuth the white substance in the kitchen refrigerator belonged to her and she removed it promptly. She said it was not supposed to be in there and offered no explanation as to why it was and was unaware of the potential of cross contamination from outside personal sources being stored with meal prep items. Observation and interview on 8/18/22 at 11:00 a.m. of the nutrition room, accompanied by Licensed Vocational Nurse (LVN) A revealed the following: a container of an unidentifiable liquid substance with Resident #34's initials and dated 8/16/22, but the container was not labeled, an unlabeled chocolate bar and an unlabeled 8oz bottle of flavored water, a total of 16, 33.8oz bottles of expired tube feeding formulas: 1 with an expiration date of 07/01/22, 6 with expiration dates of 07/01/22, and 8 with expiration dates of 05/01/22, 10 packets of nutritional powder with expiration dates of 08/01/22, and 1 33.8oz bottle of tube feeding formula on the shelf, unrefrigerated, unlabeled, opened, and coagulated. LVN A said she thought the kitchen was responsible for the contents in the refrigerator but was not sure. She said she did not know who was responsible for items on the shelves of the nutrition room but thought it might be the nurses. During an observation and interview on 08/18/22 at 1:57 p.m. of the dishwasher temperature accompanied by the DS, DM, and MS revealed the water temperature was 100 degrees F. Observation further revealed the temperature of the water at the handwashing sink in the kitchen was 138 degrees F. The MS said he would look into it. The DM could not explain why the dishwasher temperature log differed from what had been revealed in the last two days. A record review of the dishwasher temperature log for August 2022 revealed 120 degrees F for every check. During an observation of the food prep area on 8/18/22 at 2:00 p.m. accompanied by the DS, revealed the same damaged utensils as described above had been replaced into the same drawer they had been removed from previously. The DS immediately removed them again without explanation. During an interview with the MS on 08/18/22 at 2:32 p.m. regarding the handwashing sink at 138 degrees F revealed: he only went by what the dietary papers say. The MS was informed a water temperature of 138 degrees F could possibly scald the skin in under 5 seconds. He shook his head slowly from side to side and could not produce any policies regarding safe water temperatures. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 675170 If continuation sheet Page 2 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 675170 B. Wing A. Building (X3) DATE SURVEY COMPLETED 08/18/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Windsor Nursing and Rehabilitation Center of San D 138 S Fm 1329 San Diego, TX 78384 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880 Provide and implement an infection prevention and control program. Level of Harm - Minimal harm or potential for actual harm Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program, including hand hygiene, designed to provide a safe, sanitary and comfortable environment, and to help prevent the development and transmission of communicable diseases and infections, for one Resident (#35) of five residents reviewed for infection control practices during personal care: Residents Affected - Few Certified Nurse Aide (CNA) A did not perform hand hygiene between glove changes while providing Resident #35 with incontinent care. This failure could place residents that require assistance with personal care at risk for healthcare associated cross-contamination and infections. The findings included: Observation of R #35 on 08/18/22 at 10:12 AM revealed she was escorted from the dining area to her room by CNA A and CNA B. CNA A pulled clean gloves from the box of gloves located on the wall rack, left of the bedroom door. There was a hand sanitizer dispenser affixed to the wall just below the rack of gloves. CNA A then used her gloved hands to remove the gait belt from her wait and put it around Resident #35's waist. CNA A assisted Resident #35 to bed. CNA A removed her gloves, threw them in the trash and grabbed clean gloves and put them on, without performing any hand hygiene. CNA A removed Resident #35's clothing and brief then cleaned Resident #35's vaginal area and her indwelling urinary catheter tubing with cleansing wipes. CNA A removed her gloves and put on clean gloves, without performing hand hygiene and continued to put on a clean brief and clothing on Resident #35. In an interview with CNA A on 08/18/22 at 10:30 AM she stated she changed her gloves twice while providing Resident #35 incontinent care because The gloves were contaminated. When asked, what was the next step to do after contaminated gloves were removed or changed, CNA A paused then said Wash my hands. When asked if she recalled performing hand hygiene between glove changes, CNA A said No. When asked why, CNA A said I got nervous, I guess. CNA A said it was important to perform hand hygiene to prevent infection. CNA A said her last hand hygiene training was approximately one month ago. In an interview with CNA B on 08/18/22 at 10:36 AM revealed she said CNA B did not wash her hands before putting on clean gloves. CNA B said she did not want to interrupt the process by telling CNA A to wash her hands because You were there. CNA B said she was trained to wash her hands between gloves changes to prevent cross-contamination and infection. CNA B said her last hand hygiene training was approximately one month ago. Interview with the Director of Nurses (DON) and Assistant Director of Nurses (ADON) on 08/18/22 at 12:01 PM revealed the ADON said she just observed and evaluated CNA A's hand hygiene and personal care competency March 2022, Which she met competency. The DON said She was nervous because you were watching her. The DON said CNA A should have performed hand hygiene between glove changes. Record review of CNA A's Skills Checklist: Hand Hygiene dated 03/03/22 revealed she met criteria for hand hygiene procedure. CNA A had a Certificate of Completion for incontinent care dated 10/04/21. Record review of the facility's Hand Hygiene policy and procedure dated January 2022 documented .A. Indications for Hand Washing using soap and water include: (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 675170 If continuation sheet Page 3 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 675170 B. Wing A. Building (X3) DATE SURVEY COMPLETED 08/18/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Windsor Nursing and Rehabilitation Center of San D 138 S Fm 1329 San Diego, TX 78384 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880 1. When hands are visibly dirty or are visibly soiled with blood or other body fluids. Level of Harm - Minimal harm or potential for actual harm 2. Before eating and after using the restroom B. Indications for Hand Hygiene using alcohol-based hand sanitizer include: Residents Affected - Few 1. Before having direct contact with residents . 3. After contact with a resident's intact skin . 4. When hands are not visibly soiled after contact with body fluids or excretions, mucous membranes, non-intact skin, and wound dressings . 7. Before donning gloves. 8. After removing gloves. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 675170 If continuation sheet Page 4 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 675170 B. Wing A. Building (X3) DATE SURVEY COMPLETED 08/18/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Windsor Nursing and Rehabilitation Center of San D 138 S Fm 1329 San Diego, TX 78384 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0922 Have enough backup water supply for essential areas of the nursing home. Level of Harm - Minimal harm or potential for actual harm Based on observation, interview, and record review, the facility failed to ensure that enough water was available in case of a loss of water supply and did not have written procedures defining sources of water, and was unaware of the method for estimating the volume of water required for 1 of 1 facility. Residents Affected - Many There were only 16, 5-gallon jugs of water on hand for a census of 54 residents and employees. This failure could place residents at serious risk for complications from dehydration and sanitation. Findings were: During an observation of the emergency water supply accompanied by the MS on 8/16/22 at 10:58 a.m. revealed 16, 5-gallon jugs of water (80 gallons) for emergency use for a current census of 54. The MS said he was not sure of the exact amount that was to be on hand, and he would have to look it up. He said this was the only place they stored emergency water. Record review of the facility's emergency preparedness, operations 6: OP6 0508.00, Loss of Water Supply revised October 2021, reflected under Procedure; preparation; 1. Each center maintains a supply of drinking water based on specific requirements (see OPS 1511.00, state emergency water requirements.) .at minimum, the center has on hand two gallons of water per resident (2 gallons per resident x 54 residents=108 gallons needed per day) and per employee ( 2 gallons per employee x 57 employees = 114 gallons needed per day) per day for at least three days (108 gallons for residents + 114 gallons for employees =222 gallons x 3 days =666 gallons needed for residents and employees for 3 days) or more for patients who were on medications that required water or were at risk for dehydration. Record review of OP6 1511.00 Policy revised 6/2015, stated: keep at least a three-day (3) supply of water per person; each person will need a gallon each day. (54 residents + 57 employees = 111 x 3 days=333 gallons) Record review of the facility emergency water policy per bottled water company dated 1/1/2020 stated: recommended supply on hand for hurricane season (beginning June 1st): 2 gallons per resident per day, dietary: 40 gallons per day, sanitary: 40 gallons per day. (2 gallons per resident x 54 residents=108 gallons for residents + 40 gallons for dietary =148 gallons + 40 gallons for sanitary =188 total gallons per day, just for residents). Record review of the facility disaster planning policy from another vendor dated February 2022 reflected: this program is separated to make the task of planning your facility's response a little easier and to help [the vendor] serve our customers in the event of a natural disaster or a man-made disaster in order to accomplish this we need certain customer information to be available at our facility included are several forms that describe the 2022 disaster planning policy. It is essential that you review all of the information and complete the last 3 pages and scan or email on or before March 31, 2022 (so they will have the facility's disaster order on file). A record review of a letter from a hospice provider dated 8/17/2022 regarding backup supplies and water for the facility reflected they would serve as a backup for resources (provide supplies and water) for the facility. This letter was not in place at the time of entry on 8/16/22. This letter was (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 675170 If continuation sheet Page 5 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 675170 B. Wing A. Building (X3) DATE SURVEY COMPLETED 08/18/2022 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Windsor Nursing and Rehabilitation Center of San D 138 S Fm 1329 San Diego, TX 78384 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0922 not provided until after 4 p.m. on 8/18/22. Level of Harm - Minimal harm or potential for actual harm A record review of a letter on the county emergency management letterhead dated 8/17/22 regarding drinking water and non-potable water reflected they had 2 pallets of drinking water reserved for the facility. This letter was not in place at the time of entry on 8/16/22. This letter was not provided until after 4 p.m. on 8/18/22. Residents Affected - Many During an interview with the ADM on 8/18/22 at 4:02 p.m. revealed she was unaware of their facility policy OP6 0508.00 and asked where the definition was for the amount of water they should have on hand in the policy. The information was provided as outlined above and she said she would have to figure out how many residents she had who were on medications that required water and how many employees in order to tally the figure. She said emergency water was important in case something happened. She also said, the forecast isn't predicting any hurricanes at this time. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 675170 If continuation sheet Page 6 of 6

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Citations

3 citations recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0812GeneralS&S Epotential for harm

    F812 - Food safety requirements

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • 0880GeneralS&S Dpotential for harm

    F880 - Infection Control

    Provide and implement an infection prevention and control program.

  • 0922GeneralS&S Fpotential for harm

    F922 - Establish procedures to ensure that water is available to essential areas

    Have enough backup water supply for essential areas of the nursing home.

FAQ · About this visit

Common questions about this visit

What happened during the August 18, 2022 survey of WINDSOR NURSING AND REHABILITATION CENTER OF SAN D?

This was a inspection survey of WINDSOR NURSING AND REHABILITATION CENTER OF SAN D on August 18, 2022. The surveyor cited 3 deficiencies, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at WINDSOR NURSING AND REHABILITATION CENTER OF SAN D on August 18, 2022?

Yes, 3 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordanc..."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.