F 0812
Level of Harm - Minimal harm
or potential for actual harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve
food by professional standards for food service safety for 1 of 1 kitchens and 1 of 1 nutrition room.
Residents Affected - Some
There were personal food items in the kitchen refrigerator and dry storage areas, contaminated and/or
broken equipment, the dishwasher temperature was below requirements, the kitchen handwashing sink
temperature was above requirements, and there was expired and unlabeled food in the nutrition room.
These failures could place residents at serious risk for complications from food contamination.
Findings were:
During the initial tour on 8/16/22 beginning at 10:25 a.m., observation of the kitchen and an interview with
DS revealed a personal container of a white liquid substance labeled with the initials of the DC. There was a
large drinking vessel with a name on it in indelible marker, on a high shelf, in the very back of the dry food
storage area. The DS said the container in the refrigerator was not supposed to be there, nor was the
container in the dry storage area. She said personal items could be stored in her office or elsewhere, but
not in the food storage or food prep areas because of infection control issues that could arise with outside
food and/or drink. There was a heavily dented colander hanging in the prep area that the DS wasn't sure if it
was being used but could not explain why else it would be there. Three spatulas had severely melted plastic
handles, creating deep crevasses and very sharp edges; one of the spatulas had a severely bent and
crevassed tip. There was a 10-inch chef knife with chunks missing from the blade and about an inch
missing from the tip; it was broken off. The DS removed them from the drawer the utensils were in, in the
prep area and said, These should not even be here. She said the utensils were not safe to handle and that
they could harbor bacteria.
The low-temperature dishwasher water temperature reflected 100 degrees F when observed on 8/16/22 at
10:25 a.m. and 10:55 a.m. Low temperature dishwashers have a minimum water temperature of 120
degrees F for chemical sanitation, per manufacturer's instructions. The DM said it would get to temperature.
After 4 attempts and fifteen minutes, the washer remained at 100 degrees F. The DS said she did not know
how long the washer was like that and said they were supposed to be getting a new one but did not know
when. The DM confirmed the DS's statement. The DA said the correct running temperature of the
dishwasher was supposed to be 120 degrees F. Shesaid she did not know what she was supposed to do if
it was not running at temperature. She could not say why the water temperature was important for sanitizing
dishes. The DS told her she should tell someone.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 6
Event ID:
675170
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675170
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/18/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Windsor Nursing and Rehabilitation Center of San D
138 S Fm 1329
San Diego, TX 78384
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
During an interview with the DC on 8/16/22 at 10:30 a.m. revealed the personal item in the container wuth
the white substance in the kitchen refrigerator belonged to her and she removed it promptly. She said it was
not supposed to be in there and offered no explanation as to why it was and was unaware of the potential of
cross contamination from outside personal sources being stored with meal prep items.
Observation and interview on 8/18/22 at 11:00 a.m. of the nutrition room, accompanied by Licensed
Vocational Nurse (LVN) A revealed the following: a container of an unidentifiable liquid substance with
Resident #34's initials and dated 8/16/22, but the container was not labeled, an unlabeled chocolate bar
and an unlabeled 8oz bottle of flavored water, a total of 16, 33.8oz bottles of expired tube feeding formulas:
1 with an expiration date of 07/01/22, 6 with expiration dates of 07/01/22, and 8 with expiration dates of
05/01/22, 10 packets of nutritional powder with expiration dates of 08/01/22, and 1 33.8oz bottle of tube
feeding formula on the shelf, unrefrigerated, unlabeled, opened, and coagulated. LVN A said she thought
the kitchen was responsible for the contents in the refrigerator but was not sure. She said she did not know
who was responsible for items on the shelves of the nutrition room but thought it might be the nurses.
During an observation and interview on 08/18/22 at 1:57 p.m. of the dishwasher temperature accompanied
by the DS, DM, and MS revealed the water temperature was 100 degrees F. Observation further revealed
the temperature of the water at the handwashing sink in the kitchen was 138 degrees F. The MS said he
would look into it. The DM could not explain why the dishwasher temperature log differed from what had
been revealed in the last two days.
A record review of the dishwasher temperature log for August 2022 revealed 120 degrees F for every
check.
During an observation of the food prep area on 8/18/22 at 2:00 p.m. accompanied by the DS, revealed the
same damaged utensils as described above had been replaced into the same drawer they had been
removed from previously. The DS immediately removed them again without explanation.
During an interview with the MS on 08/18/22 at 2:32 p.m. regarding the handwashing sink at 138 degrees F
revealed: he only went by what the dietary papers say. The MS was informed a water temperature of 138
degrees F could possibly scald the skin in under 5 seconds. He shook his head slowly from side to side and
could not produce any policies regarding safe water temperatures.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675170
If continuation sheet
Page 2 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675170
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/18/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Windsor Nursing and Rehabilitation Center of San D
138 S Fm 1329
San Diego, TX 78384
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview, and record review, the facility failed to maintain an infection prevention
and control program, including hand hygiene, designed to provide a safe, sanitary and comfortable
environment, and to help prevent the development and transmission of communicable diseases and
infections, for one Resident (#35) of five residents reviewed for infection control practices during personal
care:
Residents Affected - Few
Certified Nurse Aide (CNA) A did not perform hand hygiene between glove changes while providing
Resident #35 with incontinent care.
This failure could place residents that require assistance with personal care at risk for healthcare
associated cross-contamination and infections.
The findings included:
Observation of R #35 on 08/18/22 at 10:12 AM revealed she was escorted from the dining area to her room
by CNA A and CNA B. CNA A pulled clean gloves from the box of gloves located on the wall rack, left of the
bedroom door. There was a hand sanitizer dispenser affixed to the wall just below the rack of gloves. CNA A
then used her gloved hands to remove the gait belt from her wait and put it around Resident #35's waist.
CNA A assisted Resident #35 to bed. CNA A removed her gloves, threw them in the trash and grabbed
clean gloves and put them on, without performing any hand hygiene. CNA A removed Resident #35's
clothing and brief then cleaned Resident #35's vaginal area and her indwelling urinary catheter tubing with
cleansing wipes. CNA A removed her gloves and put on clean gloves, without performing hand hygiene and
continued to put on a clean brief and clothing on Resident #35.
In an interview with CNA A on 08/18/22 at 10:30 AM she stated she changed her gloves twice while
providing Resident #35 incontinent care because The gloves were contaminated. When asked, what was
the next step to do after contaminated gloves were removed or changed, CNA A paused then said Wash
my hands. When asked if she recalled performing hand hygiene between glove changes, CNA A said No.
When asked why, CNA A said I got nervous, I guess. CNA A said it was important to perform hand hygiene
to prevent infection. CNA A said her last hand hygiene training was approximately one month ago.
In an interview with CNA B on 08/18/22 at 10:36 AM revealed she said CNA B did not wash her hands
before putting on clean gloves. CNA B said she did not want to interrupt the process by telling CNA A to
wash her hands because You were there. CNA B said she was trained to wash her hands between gloves
changes to prevent cross-contamination and infection. CNA B said her last hand hygiene training was
approximately one month ago.
Interview with the Director of Nurses (DON) and Assistant Director of Nurses (ADON) on 08/18/22 at 12:01
PM revealed the ADON said she just observed and evaluated CNA A's hand hygiene and personal care
competency March 2022, Which she met competency. The DON said She was nervous because you were
watching her. The DON said CNA A should have performed hand hygiene between glove changes.
Record review of CNA A's Skills Checklist: Hand Hygiene dated 03/03/22 revealed she met criteria for hand
hygiene procedure. CNA A had a Certificate of Completion for incontinent care dated 10/04/21.
Record review of the facility's Hand Hygiene policy and procedure dated January 2022 documented .A.
Indications for Hand Washing using soap and water include:
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675170
If continuation sheet
Page 3 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675170
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/18/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Windsor Nursing and Rehabilitation Center of San D
138 S Fm 1329
San Diego, TX 78384
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
1. When hands are visibly dirty or are visibly soiled with blood or other body fluids.
Level of Harm - Minimal harm
or potential for actual harm
2. Before eating and after using the restroom
B. Indications for Hand Hygiene using alcohol-based hand sanitizer include:
Residents Affected - Few
1. Before having direct contact with residents .
3. After contact with a resident's intact skin .
4. When hands are not visibly soiled after contact with body fluids or excretions, mucous membranes,
non-intact skin, and wound dressings .
7. Before donning gloves.
8. After removing gloves.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675170
If continuation sheet
Page 4 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675170
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/18/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Windsor Nursing and Rehabilitation Center of San D
138 S Fm 1329
San Diego, TX 78384
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0922
Have enough backup water supply for essential areas of the nursing home.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview, and record review, the facility failed to ensure that enough water was
available in case of a loss of water supply and did not have written procedures defining sources of water,
and was unaware of the method for estimating the volume of water required for 1 of 1 facility.
Residents Affected - Many
There were only 16, 5-gallon jugs of water on hand for a census of 54 residents and employees.
This failure could place residents at serious risk for complications from dehydration and sanitation.
Findings were:
During an observation of the emergency water supply accompanied by the MS on 8/16/22 at 10:58 a.m.
revealed 16, 5-gallon jugs of water (80 gallons) for emergency use for a current census of 54. The MS said
he was not sure of the exact amount that was to be on hand, and he would have to look it up. He said this
was the only place they stored emergency water.
Record review of the facility's emergency preparedness, operations 6: OP6 0508.00, Loss of Water Supply
revised October 2021, reflected under Procedure; preparation; 1. Each center maintains a supply of
drinking water based on specific requirements (see OPS 1511.00, state emergency water requirements.)
.at minimum, the center has on hand two gallons of water per resident (2 gallons per resident x 54
residents=108 gallons needed per day) and per employee ( 2 gallons per employee x 57 employees = 114
gallons needed per day) per day for at least three days (108 gallons for residents + 114 gallons for
employees =222 gallons x 3 days =666 gallons needed for residents and employees for 3 days) or more for
patients who were on medications that required water or were at risk for dehydration.
Record review of OP6 1511.00 Policy revised 6/2015, stated: keep at least a three-day (3) supply of water
per person; each person will need a gallon each day. (54 residents + 57 employees = 111 x 3 days=333
gallons)
Record review of the facility emergency water policy per bottled water company dated 1/1/2020 stated:
recommended supply on hand for hurricane season (beginning June 1st): 2 gallons per resident per day,
dietary: 40 gallons per day, sanitary: 40 gallons per day. (2 gallons per resident x 54 residents=108 gallons
for residents + 40 gallons for dietary =148 gallons + 40 gallons for sanitary =188 total gallons per day, just
for residents).
Record review of the facility disaster planning policy from another vendor dated February 2022 reflected:
this program is separated to make the task of planning your facility's response a little easier and to help [the
vendor] serve our customers in the event of a natural disaster or a man-made disaster in order to
accomplish this we need certain customer information to be available at our facility included are several
forms that describe the 2022 disaster planning policy. It is essential that you review all of the information
and complete the last 3 pages and scan or email on or before March 31, 2022 (so they will have the
facility's disaster order on file).
A record review of a letter from a hospice provider dated 8/17/2022 regarding backup supplies and water
for the facility reflected they would serve as a backup for resources (provide supplies and water) for the
facility. This letter was not in place at the time of entry on 8/16/22. This letter was
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675170
If continuation sheet
Page 5 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675170
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/18/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Windsor Nursing and Rehabilitation Center of San D
138 S Fm 1329
San Diego, TX 78384
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0922
not provided until after 4 p.m. on 8/18/22.
Level of Harm - Minimal harm
or potential for actual harm
A record review of a letter on the county emergency management letterhead dated 8/17/22 regarding
drinking water and non-potable water reflected they had 2 pallets of drinking water reserved for the facility.
This letter was not in place at the time of entry on 8/16/22. This letter was not provided until after 4 p.m. on
8/18/22.
Residents Affected - Many
During an interview with the ADM on 8/18/22 at 4:02 p.m. revealed she was unaware of their facility policy
OP6 0508.00 and asked where the definition was for the amount of water they should have on hand in the
policy. The information was provided as outlined above and she said she would have to figure out how
many residents she had who were on medications that required water and how many employees in order to
tally the figure. She said emergency water was important in case something happened. She also said, the
forecast isn't predicting any hurricanes at this time.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675170
If continuation sheet
Page 6 of 6