F 0641
Ensure each resident receives an accurate assessment.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure assessments accurately reflected the residents'
status for 2 of 7 residents reviewed for assessments. (Resident #2 and Resident #55)The facility failed to
ensure Resident #2's MDS, dated [DATE], was coded for receiving IV medications.The facility failed to
ensure Resident #55's MDS, dated [DATE], was coded for the resident having a diabetic foot ulcer.These
failures could place residents at risk of not having individual needs met.Findings included:1. Record review
of a facility face sheet, dated 12/30/25, for Resident #2 indicated he was a [AGE] year-old male, admitted
on [DATE], with diagnosis including congestive heart failure and bipolar disorder.Record review of a
quarterly MDS assessment, dated 11/24/25, for Resident #2 indicated a BIMS score of 14, which indicated
he had intact cognition. Assessment Reference Date was 11/24/25. He was not coded for receiving IV
medications during the 14-day lookback period (11/11/25 through 11/24/25). Record review of a
comprehensive care plan, dated 11/11/25, for Resident #2 indicated he had a pressure ulcer and an
intervention to administer medications as ordered. Record review of a Treatment Administration Record,
dated 11/1/25 through 11/30/25 for Resident #2 indicated he received an IV infusion for wound and skin
healing support on 11/18/25 consisting of 250ml of Normal Saline with Vitamin C 5g, B Complex 1ml, Zinc
10mg, Biotin 5mg, Magesium Chloride 1g, and Amino Blend 5ml.During an observation and interview on
12/30/2025 at 9:43 AM Resident #2 was observed sitting up in a geri-chair in his room. He had heel
protectors on both feet. He had a dressing in place to right lower extremity. He said they took good care of
his foot with the wound and had no complaints.2. Record review of a facility face sheet, dated 12/30/25, for
Resident #55 indicated she was a [AGE] year-old female, admitted on [DATE], with diagnoses including
Alzheimer's disease and type 2 diabetes mellitus. Record review of a Quarterly MDS assessment, dated
12/1/25, for Resident #55 indicated a BIMS score of 00, which indicated severe cognitive impairment.
Assessment Reference Date was 12/1/25. She was not coded for diabetic foot ulcer or having application of
dressings to feet (with or without topical medications). Record review of a comprehensive care plan, dated
10/12/25, for Resident #55 indicated she had a diabetic foot ulcer related to diabetes. Record review of a
Treatment Administration Record, dated 11/1/25 through 11/30/25, for Resident #55 indicated she received
daily treatments for diabetic ulcer to left foot during lookback period. Treatment consisted of cleaning,
application of a topical medication, and covering with a dressing (a cover for the wound).During an
interview on 12/31/25 at 9:30 a.m., the MDS Coordinator said she had been doing MDSs for about seven
years and realized yesterday (12/30/25) that Resident #55's MDS was inaccurately coded for her diabetic
foot ulcer. She said she was in the process of getting that corrected. She said she must have missed coding
the IV medications on Resident #2's MDS. She said diabetic foot ulcers and IV medications should be
correctly coded on MDS assessments. She said if MDS assessments were not accurate, it could affect the
plan of care for residents. She said, going forward, she would double and triple check her work to ensure
accurate coding.During an interview on
Residents Affected - Few
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 6
Event ID:
675183
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675183
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/31/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Twin Oaks Health and Rehabilitation Center
1123 N Bolton St
Jacksonville, TX 75766
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0641
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
12/31/25 at 10:07 a.m., the DON said the MDS Coordinator was responsible for ensuring assessments
were completed accurately. She said she, along with corporate, provided oversight . She said she would be
holding an in-service with MDS Coordinator and providing further education to ensure accuracy. She said
she expected her staff to accurately code the MDS assessments. She said inaccurate MDS assessments
could affect the residents' care plan, and they could miss out on the care they needed.During an interview
on 12/31/25 at 10:12 a.m., the Administrator said he expected accuracy with MDS assessments. He said
residents could have their care affected if MDS assessments were inaccurate. He said they did not have a
specific MDS policy, they just went by the RAI manual.Record review of CMSs RAI Version 3.0 Manual,
dated October 2025, read: .code any drug or biological given by intravenous push, epidural pump, or drip
through a central or peripheral port. and .coding instructions.check all that apply in the last 7 days.M1040B,
Diabetic foot ulcer(s). and .coding instructions.check all that apply in the last 7 days.M1200I, application of
dressing to feet (with or without topical medications).
Event ID:
Facility ID:
675183
If continuation sheet
Page 2 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675183
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/31/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Twin Oaks Health and Rehabilitation Center
1123 N Bolton St
Jacksonville, TX 75766
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0645
PASARR screening for Mental disorders or Intellectual Disabilities
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure individuals identified with MI, DD, or ID were
evaluated for services for 1 of 6 residents (Residents #2) reviewed for PASARR.The facility failed to ensure
Resident #2 had a PASARR evaluation after being admitted to the facility on [DATE] with a mental illness
diagnoses of bipolar disorder.This failure could place residents at risk of not receiving individualized
specialized services to meet their needs.Findings included:Record review of a facility face sheet, dated
12/30/25, for Resident #2 indicated he was a [AGE] year-old male admitted on [DATE] with diagnosis
including congestive heart failure and bipolar disorder.Record review of a quarterly MDS assessment,
dated 11/24/25, for Resident #2 indicated a BIMS score of 14, which indicated he had intact cognition. He
had a diagnosis of bipolar disorder. Record review of a PASSR level I screening form, dated 10/23/24, for
Resident #2 indicated question C0100, which read: .Is there evidence or an indicator this is an individual
that has a mental illness. was answered .No.Record review on 12/30/25 indicated there was no PASSR
level II evaluation for Resident #2.During an interview on 12/31/2025 at 9:30 a.m., the MDS Coordinator
said she was responsible for PASSR and was not informed of Resident #2's bipolar diagnosis and it just got
missed. She said, going forward, she would run a report and review for new diagnoses added so it did not
happen again. She said if a new screening was not done for residents, they could miss out on needed
therapies and mental health services.During an interview on 12/31/2025 at 10:07 a.m. the DON said the
MDS Coordinator was responsible for PASSR. She said she would be monitoring PASSR for residents as
they were admitted and providing in-services for MDS. She said residents could miss out on needed care,
medications and treatments if PASSR procedures were not followed appropriately. During an interview on
12/31/2025 at 10:12 a.m., the Administrator said he expected better communication between staff and
would like to discuss in the morning meeting any new residents and diagnoses. He said if PASSR
screenings were not conducted accurately, it could affect the resident's plan of care and residents could
miss out on needed therapies. He said he expected PASSR would be handled right away, and diagnoses
should be communicated to staff handling PASSR. He said the facility did not have a specific PASSR policy.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675183
If continuation sheet
Page 3 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675183
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/31/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Twin Oaks Health and Rehabilitation Center
1123 N Bolton St
Jacksonville, TX 75766
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0732
Post nurse staffing information every day.
Level of Harm - Potential for
minimal harm
Based on observation and interview, the facility failed to ensure nurse staffing data was posted daily and
readily accessible to residents and visitors with all required information for 2 of 2 days reviewed
(12/29/2025 and 12/30/2025) for nurse staffing posting.The facility failed to post the daily staffing
information in a prominent place on 12/29/2025 and 12/30/2025. This failure could place residents, families,
and visitors at risk of not being informed of the census and number of staff working each day to provide
care on all shifts. Findings included:During an observation on 12/29/2025 at 11:00 a.m., the daily staff
posting was not in or around the front entrance or by the nurse's desk.During an observation on 12/29/2025
at 12:39 p.m., the daily staff posting was not in or around the front entrance or by the nurse's desk. During
an observation on 12/30/2025 at 9:59 a.m., the daily staff posting was not in or around the front entrance or
by the nurse's desk.During an interview on 12/30/2025 at 10:06 a.m., the Staffing Coordinator said she was
responsible for putting up the daily staff posting. She said she forgot to post it on 12/29/2025 and
12/30/2025 because she was working on the floor as a nurse aide. She said the posting was put up to
inform residents, families, and visitors of how many residents to staff were in the facility for the day. She
said if the staffing information was not put up daily then the visitors and families would not have the
information about the staff in the facility. She said the staff posting was placed by the nurses' desk on the
wall in a plastic placard. During an observation on 12/31/2025 at 10:10 a.m., a plastic placard was on a wall
behind the nurses' desk by the front entrance but did not contain the staff posting.During an interview on
12/31/2025 at 9:14 a.m., the DON said the Staffing Coordinator was responsible for putting up the staff
posting daily. She said the posting showed how many nurses and nurse aides were scheduled each day.
She said the posting was placed by the nurses' desk so everyone could see it. She said if the posting was
not present, then no one would know the number of staff in the facility each day. During an interview on
12/31/2025 at 10:11 a.m., the Administrator said the Staffing Coordinator was responsible for putting up the
staff posting daily. He said the purpose of the posting was to show everyone how the facility was staffed. He
said, going forward, the department heads would review and check to make sure it was posted daily. He
said the Staffing Coordinator was in-serviced yesterday, 12/30/2025. He said the facility did not have a
policy for the daily staff posting and they just followed the regulation. Record review of a facility in-service,
dated 12/30/2025, indicated the Staffing Coordinator received training on the daily staffing sheet.
Residents Affected - Many
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675183
If continuation sheet
Page 4 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675183
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/31/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Twin Oaks Health and Rehabilitation Center
1123 N Bolton St
Jacksonville, TX 75766
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0804
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview, and record review, the facility failed to prepare food by methods that
conserved flavor and ensured food and drink were palatable for 3 of 3 residents receiving puree diets.
Services. The facility failed to ensure that meals served to residents were palatable on 12/29/25 at 11:00
a.m. when excessively pureed spicy pork chop was served to residents. This failure could place residents at
risk of weight loss and diminished quality of life.Findings included:During an interview on 12/29/25 at 1:15
p.m., the CDM said cooks were responsible for preparing pureed foods and were expected to follow recipes
as provided. The CDM were expected to taste the food after seasoning to ensure it was palatable. CDM
said she tasted the puree of pork chops from the 12/29/25 meal service after being made aware of the
concern of it being too spicy and found the food to be too spicy. CDM said she had already conducted an
in-service with kitchen staff regarding pureed diets texture and following recipes. CDM said the risks to
residents of being served unpalatable food is that the residents won't eat it. During an interview on 12/31/25
at 10:00 a.m., the ADM said he was responsible for oversight of all staff including kitchen staff. The ADM
said he tasted the puree of pork chops served for the 12/29/25 lunch service and it was too spicy. The ADM
said he expected cooks to follow recipes when preparing food. The ADM said the risk of serving
unpalatable food to residents would be unwanted weight loss. The ADM said he had already begun
in-servicing kitchen staff on pureed foods and following recipes. Record review of an in-service training
attendance roster titled Pureed - Texture/Taste, dated 12/29/25 at 2:15 p.m., indicated dietary staff and the
CDM attended. During an observation and sample tasting of a pureed diet tray on 12/29/25 at 12:00 p.m.,
this surveyor tasted the pureed pork chops and found them to be spicy. During an interview on 12/29/25 at
1:00 p.m., [NAME] A said she prepared the pureed food for the 12/29/25 lunch service. [NAME] A said she
added additional spices to the pureed pork chops including black pepper and a commercial spice blend.
[NAME] A said, going forward, she planned to follow the recipes. [NAME] A said she tasted the puree of
pork chops and found them to be a little too spicy. [NAME] A said she should have discarded the puree and
prepared more. [NAME] A said the risk of serving unpalatable food to residents was that residents wouldn't
be able to eat the food. Record review of an undated facility policy titled Texture Modified Diets indicated
.How to prepare texture modified diet.The recipes must be out and must be followed! .
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675183
If continuation sheet
Page 5 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675183
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/31/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Twin Oaks Health and Rehabilitation Center
1123 N Bolton St
Jacksonville, TX 75766
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, interview, and record review the facility failed to store food in accordance with
professional standards for food service safety for 1 of 1 facility kitchens reviewed for food storage. The
facility failed to store food in accordance with professional standards when frozen apple pies were observed
stored in a ripped, opened, and undated bag in a freezer in the facility kitchen. The facility failed to store
food in accordance with professional standards when pork chops were observed stored in an undated
plastic bag in a freezer, and when ham was observed stored in an undated plastic bag in a refrigerator in
the facility kitchen. This failure could place residents at risk of food-borne illness and diminished quality of
life.Findings included: During an observation in the facility kitchen on 12/29/25 at 8:50 a.m., a freezer was
observed to contain a plastic bag of frozen apple pies. The plastic bag was ripped, opened, and undated.
During an observation in the facility kitchen on 12/29/25 at 8:55 a.m., a freezer was observed to contain a
plastic bag of pork chops which were undated. A refrigerator contained a plastic bag of ham which was
undated. During an interview on 12/31/25 at 8:45 a.m., [NAME] B said all food stored in the facility
refrigerators and freezers should be labeled and dated. [NAME] B said it was the responsibility of all kitchen
staff to check the freezers and refrigerators for undated and opened food. [NAME] B said any food found
undated or opened in the refrigerators or freezers should be disposed of. [NAME] B said risks from
improperly stored and/or labeled food was serving the residents expired food. During an interview on
12/31/25 at 9:00 a.m., the CDM said it was the responsibility of all kitchen staff to inspect the freezers and
refrigerators for opened, undated, or unlabeled food which should be discarded. The CDM said she had
signs posted in the kitchen to remind all staff to look for opened, undated, or unlabeled food when checking
daily refrigerator and freezer temperatures. The CDM said she thoroughly checked all food in the facility
freezers and refrigerators on Monday and Wednesday to remove any unlabeled or open food. The CDM
said the risk of improperly stored and/or labeled food was serving freezer-burned or expired food to
residents. The CDM said, going forward, she planned to conduct an in-service with all kitchen staff covering
proper storage and labeling of food and implement a monitoring plan. During an interview on 12/31/25 at
11:00 a.m., the ADM said the CDM was responsible for supervising kitchen staff directly and he was
responsible for oversight of all staff. The ADM said the facility policy was all food stored in the facility
freezers or refrigerators were dated and sealed. The ADM said his expectation was that all staff follow the
facility policy regarding labeling and storing food. The ADM said the risks to residents would be serving
unpalatable food to residents which Review of a facility policy titled Food Storage and Supplies, dated
2012, indicated .Open packages of food are stored in closed containers with covers or in sealed bags, and
dated as when opened.
Event ID:
Facility ID:
675183
If continuation sheet
Page 6 of 6