F 0604
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based
observation, interview, and record review, the facility failed to ensure to ensure resident had the right to be
treated with respect and dignity, including the right to be free from any physical restraints imposed for
purposes of discipline or convenience, and not required to treat the resident's medical symptoms for 1 of 8
residents (Resident #58) observed for physical restraints.
Residents Affected - Few
Resident #58 failed to have physician orders for a scoop mattress for fall prevention.
This failure placed Resident #58 at risk of getting injured because of attempting to get out of bed.
Findings include:
Review of Resident #58's Face Sheet, dated 04/26/23, revealed she was an 85 -year-old female admitted
on [DATE]. Relevant diagnoses included Dementia (loss of brain function), Psychosis (hallucinations), and
Osteoporosis (bone disease).
Review of Resident #58's MDS, dated [DATE] stated she was not cognitively intact with a BIMS score of 03.
She required extensive assistance of two person for bed mobility, toilet use, and personal hygiene. Further
review of the MDS did not address falls or restraints.
Record review of Resident #58's Comprehensive Care Plan, dated 04/26/23 revealed the resident was at
risk for falls and had experienced a fall as recently as 04/09/23, because of her attempting to get out of
bed. The interventions included call light being in reach, wearing appropriate footwear, and lowering bed to
its lowest position. Further review of the care plan did not address a Scoop mattress.
Record review of Resident #58's orders, dated 04/26/23 revealed Physician Orders dated 04/11/23 for an
Air Mattress (no other description provided).
Observation on 04/26/23 at 1:30 PM revealed Resident #58 lying in bed sleeping and she was observed
laying on a Specialty low air-loss mattress with a scoop feature x 4 around the bed. The mattress was dark
blue in color.
Observation and interview on 04/26/23 at 1:35PM with LVN A, revealed she observed Resident #58's
mattress and stated the resident had orders for an air mattress and she thought maybe someone from
Hospice may have brought in the mattress because of pressure ulcers. She stated the resident did have a
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
675453
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675453
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/27/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Collinwood Nursing and Rehabilitation
3100 S Rigsbee Rd
Plano, TX 75074
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0604
Level of Harm - Minimal harm
or potential for actual harm
history of falls and she knew of the recent fall occurring on 04/09/23. She denied knowing if the Scoop was
provided to Resident #58 from falling out of her bed or to prevent her from attempting to get out of bed. She
stated the resident should have had a signed physician orders for the (Scoop) mattress that the resident
was lying on. She stated the risk to the resident not having an appropriate assessment and signed
physician's orders, was it could look as if the resident was being restrained physically.
Residents Affected - Few
Observation and interview with the DON on 04/26/23 at 02:11 PM, revealed she was shown Resident #58's
bed and she stated the mattress Resident #58 was lying on was considered a Scoop mattress. The DON
confirmed Resident #58 had orders for an air mattress, and she was unsure how she received the scoop
mattress. She stated she thought Hospice had sent the Resident the Mattress to prevent any pressure
wounds; however, she confirmed with Hospice that they had not provided the Scoop mattress. She stated
Resident #58 currently had no pressure wounds and should not have a scoop mattress without the proper
assessment being done. She stated the Resident could feel restrained or injure herself attempting to get
out of the bed. She provided a signed physician orders for the Scoop mattress dated 04/26/23 at 2:20 PM.
Interview with the Administrator on 04/26/23 02:40 PM, revealed the DON alerted her of Resident #58
having a Scoop mattress, when the orders only indicated an Air mattress. She stated she always thought
Hospice had brought in the mattress, but later discovered that they had not provided the mattress. She
stated she and the DON checked with staff and no one knew how the resident had received the mattress.
She stated the resident should have had an assessment completed by her physician and she should have
had orders for the Scoop mattress. She stated the risk of the resident being on a Scoop mattress without
the proper assessment could result in the resident injuring herself attempting to get out of bed.
Record review of facility's policy on Use of Restraints dated April 2017, revealed Restraints shall only be
used to treat the residents' medical symptoms and never for discipline or staff convenience, or for the
prevention of falls.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675453
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675453
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/27/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Collinwood Nursing and Rehabilitation
3100 S Rigsbee Rd
Plano, TX 75074
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, interview and record review the facility failed to ensure food was stored, prepared,
distributed and served in accordance with professional standards for food service safety for one of the
facility's only kitchen reviewed for kitchen sanitation.
1.
The facility failed to ensure food located in the facility only kitchen refrigerator, freezer and dry food pantry
were properly sealed.
2.
The facility failed to ensure that staff properly covered their head while conducting dietary duties.
These failures could place residents at risk for cross contamination and other bacteria illnesses.
Findings include:
During kitchen observation on 04/25/23 at 10:15 AM to 10:50 AM, revealed the freezer contained a Zip
Lock bag of Deli Turkey, dated 04/25/23 had been cut open on the side of the bag and the meat was
exposed to the air.
The following items were not properly stored in the refrigerator:
- A Zip Lock bag of turkey, dated 04/25/23, was open to the air.
- A Zip Lock bag of ham, dated 04/18/23, was open to the air.
- An original plastic bag packaging of lettuce, undated and to the air.
The following items were not properly stored in the dry food pantry:
-A Zip Lock bag containing a an original bag of Lays Potato Chips, dated 04/01/23, was not sealed.
- An original plastic packaging bag of spaghetti, dated 04/08/23, was open to the air.
- Loose pasta was observed in the bottom of a bin of pasta, located on Left side of shelf.
- A box of raisins, dated 04/16/23, containing a bag of raisins which was also open.
During kitchen observation on 04/26/23 at 11:22 AM to 11:45 AM, revealed the following items were not
stored properly in the dry food pantry:
- A Zip Lock bag containing an original bag of Lays Potato Chips, dated 04/01/23, was not sealed.
- An original plastic packaging bag of spaghetti, dated 04/08/23, was open to the air.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675453
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675453
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/27/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Collinwood Nursing and Rehabilitation
3100 S Rigsbee Rd
Plano, TX 75074
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
- Loose pasta was observed in bottom of a bin of pasta, located on Left side of shelf.
Level of Harm - Minimal harm
or potential for actual harm
- An open box of raisins, dated 04/16/23, containing a bag of raisins which was also open.
Residents Affected - Few
Observation and interview on 04/26/23 at 11:30 AM, with the Dietary Manager, revealed she removed the
opened bag of spaghetti and stated she would keep it to show her staff, during her in-service with them.
She stated she was going to remove all of the open bags and boxes and throw them out. She stated by not
making sure the packaging was properly sealed, dust, debris, or bugs could get in the food and
contaminate it.
During observation of the dietary staff on 04/26/23 at 11:42 AM, the Cook's hair was not completely
covered in the back. The Dietary Manager instructed her to adjust her hair net, so she went out to the
dining area to adjust it. She re-entered the kitchen and washed her hands and put on gloves to continue
working. [NAME] stated the possible risk for having loose hair while working with food, was that hair could
fall in the food.
Record review of In-Service and Training Record, dated 04/26/23, revealed the Dietary Manager conducted
an in-service titled, All Opened Items to be Completely Sealed, the document was signed by all kitchen
staff.
Review of the facility policy, dated 12/14/17, titled Nutrition Services Policies and Procedures, under Food
Storage Policy: The Nutrition Services Manager (NSM) is responsible for proper storage of nutrition
services food and supplies. Procedures: All opened and partially used foods shall be dated, labeled and
sealed before being returned to the storage area.
Review of the facility policy, dated 08/01/22, titled Hair Covering Policy indicated 1. Hats and or hairnets
should be worn by all food handlers. Hair must be kept under the hat/hairnet and away from the face and
styled or tied back so that it is close to the head. Hairnets may be required for hairstyles that do not fit
completely under the hat. 2. Hairnets will be provided. 3. Hairnets must be worn throughout the day while
working in the Dietary Department in a food production area.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675453
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675453
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/27/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Collinwood Nursing and Rehabilitation
3100 S Rigsbee Rd
Plano, TX 75074
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
Based observation, interview, and record review, the facility failed to maintain an Infection Prevention and
Control Program designed to provide a safe, sanitary, and comfortable environment and to help prevent the
development and transmission of communicable diseases and infections for one (MA S) of three staff
observed for infection control.
Residents Affected - Few
The facility failed to ensure MA S sanitized the blood pressure machine and cuff between Resident #53 and
Resident #55's care.
This failure placed residents at risk of cross-contamination and infections.
Findings Included:
During observation of MA S on 04/26/23 at 9:06 AM, she obtained Resident #53's blood pressure by
applying the blood pressure cuff to Resident #53's left forearm. MA S then returned the blood pressure
machine to her medication cart and administered Resident #53's medications.
During observation of MA S on 04/26/23 at 9:14 AM, she obtained Resident #55's blood pressure by
applying the blood pressure cuff to Resident #55's right forearm. MA S then returned the blood pressure
machine to her medication cart and administered Resident #53's medications. MA S did not sanitize the
blood pressure machine and cuff before, between, or after Resident #53's and Resident #55's care.
In interview with MA S on 04/26/23 at 9:28 AM, she stated she did not sanitize the blood pressure machine
and cuff between resident care because she was nervous. She stated it was important to sanitize shared
resident equipment for infection control purposes.
In interview with the ADON on 04/27/23 at 10:09 AM, the ADON stated MA S should have sanitized the
blood pressure machine and cuff between resident care. She stated it was important to sanitize shared
resident equipment for infection control purposes.
In interview with the DON on 04/27/23 at 10:37 AM, the DON stated MA S should have sanitized the blood
pressure machine and cuff between resident care. She stated it was important to sanitize shared resident
equipment for infection control purposes and to prevent the spread of infection.
Review of facility's policy, Cleaning and Disinfection of Resident-Care Items and Equipment, rev. 07/2014,
stated Policy Interpretation and Implementation . d. Reusable items are cleaned and disinfected or sterilized
between residents .
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675453
If continuation sheet
Page 5 of 5