F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observations, interviews, and record reviews the facility failed to treat each resident with respect and dignity
and care for each resident in a manner and in an environment that promotes maintenance or enhancement
of his or her quality of life, recognizing each resident's individuality and protect and promote the rights of
the Resident, for 1 (Resident #34) of 49 residents reviewed for dignity in that;
The facility assisted Resident #34 with meals while identifying Resident #34 as a Feeder.
This failure placed residents at risk for undignified treatment and threatened residents' self-esteem.
The findings included:
A record review of Resident #34's admission record revealed an admission date of 06/23/2023 with
diagnoses which included cerebral infarction [stroke] and hemiplegia and hemiparesis affecting right
dominant side [a paralyzed right side of the body].
A record review of Resident #34's annual MDS assessment dated [DATE] revealed Resident #34 was a
[AGE] year-old female assessed with a 0 out of 15 BIMS score indicating severe mental cognition
impairment.
A record review of Resident #34's care plan dated 10/17/2023, revealed, Resident #34 has the potential for
complications d/t difficulty swallowing related to oral discomfort .Encourage to eat in sitting up position.
Provide assist as needed .Provide extensive assist with food/fluid intake.
During an observation, interview, and record review on 10/17/2023 at 09:37 AM revealed a meal tray in
preparation for meal service for Resident #34. Further review revealed a paper meal ticket upon a tray
labeled for Resident #34's lunch meal. Resident #34's meal ticket had in bold capital letters the word
FEEDER centered on the upper portion of the meal ticket. The FSM stated the term feeder was not
intended as offensive but rather to indicate to the staff that Resident #34 needed help eating her meal and
could not feed herself. The food service manager stated she had not recognized the term could be offensive
and or hurtful when she printed the meal ticket.
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 10
Event ID:
675678
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675678
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/18/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Care Choice of Boerne
200 E Ryan St
Boerne, TX 78006
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0583
Keep residents' personal and medical records private and confidential.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview, and record review, the facility failed to ensure the resident has a right to personal privacy for 1 of
13 residents (Resident #25) reviewed for dignity, in that:
Residents Affected - Few
1.Housekeeper D entered the Shower room after CNA B and CNA C stated patient care X 3 while
showering resident # 25.
This deficient practice could place residents at risk of loss of dignity.
The findings were:
Record review of Resident #25's face sheet, dated 10/17/23, revealed a [AGE] year-old female with an
admission date of 5/29/2020 with the diagnosis that included: [Anemia] problem of not having enough
healthy red blood cells to carry oxygen to the body's tissues. [COPD] a condition involving constriction of
the airways and difficulty or discomfort in breathing, and [Cervical Spondylosis] is the degeneration of the
bones and disks in the neck.
Record review of resident # 25 quarterly MDS dated [DATE] revealed the resident had a BIMS score of 15,
indicating intact cognition.
Record review of Housekeeper D's employee education file reviewed on 10/17/23 at 12 p.m. revealed he
had taken Residents rights in Spanish.
During an Interview with Resident # 25 On 10/17/23 at 1030 a.m., she stated that while CNA B and CNA C
were showering her on 10/17/23 at 945 a.m., housekeeper D knocked on the shower door. She heard CNA
A and CNA C state, Patient Care X 3, and housekeeper D walked into the shower room and picked up
trash. Resident # 25 states she felt violated of her privacy since housekeeper D walked into the shower
room after being told 'Patient Care .
During an interview with Housekeeper D on 10/17/23 at 11:00 a.m., he stated that he heard two voices
shout Patient Care, but since he does not speak English, he did not understand what was said. He states
he only opened the door with a small crack and took shower room trash.
During an interview with CNA B and CNA C on 10/17/23 at 11:30 a.m., both stated that when they were
showering Resident # 25, they heard a knock on the shower door and yelled, Patient Care X 3 and that
Housekeeper D stepped inside the shower room and took out the trash.
In an Interview with the Housekeeping supervisor on 10/17/23 at 11:45 a.m., she stated that Housekeeper
D has received training in Spanish on abuse and neglect to include the meaning of the word Patient Care.
The housekeeping Supervisor further stated housekeeper D should have waited for the shower room to be
empty to take out the trash.
During an interview with the administrator on 10/17/2023 at 2:30 p.m., the Administrator stated
Housekeeper D should not have entered the shower room when he heard patient care, including waiting
until the shower room was unoccupied to take out the trash.
Record review of the facility's policy titled Quality of Life-Dignity, revised 08/2009, revealed,
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675678
If continuation sheet
Page 2 of 10
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675678
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/18/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Care Choice of Boerne
200 E Ryan St
Boerne, TX 78006
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0583
Level of Harm - Minimal harm
or potential for actual harm
policy Statement - Each resident shall be cared for in a manner that promotes and enhances the quality of
life, dignity, respect and individuality . 6. Residents private space and property shall be respected at all
times, staff will knock and request permission before entering residents' rooms.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675678
If continuation sheet
Page 3 of 10
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675678
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/18/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Care Choice of Boerne
200 E Ryan St
Boerne, TX 78006
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure that all alleged violations involving abuse, neglect,
exploitation, or mistreatment, are reported immediately, but not later than 2 hours after the event, if the
events result in serious bodily injury, or no later than 24 hours if the events do not result in serious bodily
injury, to the Administrator of the facility and to other officials (including to the State Survey Agency) in
accordance with state laws through established procedure for 1 of 8 (Resident #45) residents reviewed for
abuse and neglect, in that:
The facility failed to report an allegation of abuse to the State Survey Agency within 24 hours of being made
by Resident #45.
This deficient practice could place residents at risk of allegations not fully being investigated, and abuse,
neglect, misappropriation, and exploitation.
The findings included:
Record review of Resident #45's Face Sheet dated 10/15/2023 reflected a [AGE] year-old resident admitted
to the facility on [DATE] with diagnosis including Aspergers Syndrome (a developmental disorder affecting
ability to effectively socialize and communicate).
Record review of Resident #45's MDS Assessment, undated, revealed a BIMS Assessment score of 15,
indicating cognitively intact.
Record review of Resident #45's Nursing Progress Note, dated 10/05/2023, revealed that the resident had
alleged that another resident had slapped her face and had been verbally aggressive.
Record review of Incident Report for Resident #45, dated 10/08/2023, revealed that Resident #45 stated
that another resident had slapped her.
Record review of Nursing Note for Resident #47, dated 09/21/2023, revealed that Resident #47 was
verbally abusive toward another resident in the dining hall.
Record review of TULIP (Texas Unified Licensing Information Portal) revealed no reported alleged incidents
of Abuse or Neglect having to do with Resident-to-Resident abuse in the last 3 months.
Record review of facility abuse and neglect policy, undated, revealed that any allegations of abuse and
neglect must be reported to the state agency within 24 hours of the event.
Interview on 10/18/2023 at 11:20 AM, LVN K revealed that any allegations of abuse and neglect are to be
reported to the DON and Administrator immediately and they must report within 24 hours so that they are
thoroughly investigated.
Interview on 10/18/2023 at 11:30 AM, the DON stated that it is expected to report any allegation of abuse
or neglect. The DON stated without reporting allegations of abuse or neglect, an incident of actual abuse or
neglect has the potential of not being addressed. The DON stated that Resident #45 was not negatively
affected by this allegation, and that she moves on fairly quickly due to her
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675678
If continuation sheet
Page 4 of 10
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675678
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/18/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Care Choice of Boerne
200 E Ryan St
Boerne, TX 78006
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
interest in many different subjects.
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675678
If continuation sheet
Page 5 of 10
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675678
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/18/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Care Choice of Boerne
200 E Ryan St
Boerne, TX 78006
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0761
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted
professional principles; and all drugs and biologicals must be stored in locked compartments, separately
locked, compartments for controlled drugs.
Based on observations, interviews, and record reviews the facility failed to store all drugs and biologicals in
locked compartments under proper temperature controls, and permit only authorized personnel to have
access to the keys, for 1 of 1 medication storage room, reviewed for security, in that;
The medication storage room was unattended and unlocked.
This failure could place residents at risk for harm by misappropriation of property and not receiving the
therapeutic effects of their medications.
The findings included:
During an observation on 10/15/2023 at 09:10 AM, revealed the facility's medication storage room was
unattended, and unlocked. Further review revealed Resident #42 was self-ambulating, with her wheelchair,
in the hallway by the medication storage room. The door to the medication storage room was ajar and
revealed a room where residents medications were stored.
During an interview and observation on 10/14/2023 at 09:18 AM RN X stated the door to the medication
room was ajar, unlocked, and had been unsupervised, I and RN Y are the nurses on duty, we work double
shifts 06:00 AM to 10:00 PM. RN X stated she was attending to residents down 100-hall and RN Y was
attending residents down 200-hall. RN X stated the room should be locked. RN X stated it is the
responsibility of each nurse to ensure the room is locked behind them when they exit the room.
During an interview on 10/17/2023 at 01:30 PM the DON stated RN X had reported the medication storage
room was unintentionally left unlocked on 10/15/2023. The DON stated the expectation was for the
medication storage room to always be locked and only accessed by nursing staff. the DON stated it was the
responsibility of all nurses to ensure the door to the medication room was locked. The DON stated the
potential harm to residents was the loss of control of their medications with a potential for residents to
receive a medication unintentionally.
A record review of the facility's Medication Labeling and Storage policy dated February 2023, revealed, the
facility stores all medications and biologicals in locked compartments under proper temperature, humidity
and light controls. only authorized personnel have access to the keys. medication storage: the nursing staff
is responsible for maintaining medication storage and preparation areas in a clean, safe, and sanitary
manner. compartments including, but not limited to, drawers, cabinets, rooms, carts, refrigerators, and
boxes, containing medications and biologicals are locked when not in use, and trays or carts used to
transport such items are not left unattended if open or otherwise potentially available to others.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675678
If continuation sheet
Page 6 of 10
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675678
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/18/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Care Choice of Boerne
200 E Ryan St
Boerne, TX 78006
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observations, interviews and record reviews the facility failed to Store, prepare, distribute and serve food in
accordance with professional standards for food service safety for 2 of 2 food storage locations, an ice
maker, and refrigerator reviewed for food safety, in that;
1.
The facility's ice maker machine presented with pink and black residues inside the ice storage
compartment.
2.
The residents' snack refrigerator presented with fresh foods without labeled dates to indicate a throw away
date.
These failures could place residents at risk for food borne illnesses.
The findings included:
1.
During an observation on 10/16/2023 at 11:33 AM revealed [NAME] Z filled a 2-foot x 2-foot stainless steel
tub with ice from the ice maker and used the ice to keep containers of potato salad cool.
During an observation and interview on 10/16/2023 at 11:40 AM the FSM stated the facility's ice maker
presented with black spots and pink lines inside of the ice maker. The FSM manager stated the ice machine
was dirty and the ice would be discarded. The FSM stated the ice machine was serviced monthly by the ice
machine maintenance contractor and would not be used until it could be cleaned.
During an observation and interview on 10/18/2023 at 10:50 AM revealed the ice machine maintenance
contractor servicing the facility's ice machine. The contractor stated he had not cleaned the machine
personally, but his company had routinely cleaned the machine monthly. The contractor stated the black
spots and the pink colored areas on the ice machine's deflector were most likely mold and bacteria which
originate from the air and deposit on surfaces inside the machine.
During an interview on 10/18/2023 at 11:15 AM the FSM, the DON and the Administrator stated in the past
the FSM had not supervised the contractor cleaning the ice machine and going forward would inspect the
cleaning after the service. The DON stated the mold and bacteria could cause residents food borne
illnesses. The Administrator stated the failure would be addressed through education for staff who use the
machine to inspect the machine as they use it and report to the DON and or FSM any signs of the machine
being dirty.
2.
A record review of Resident #21's admission record dated 10/17/2023 revealed an admission date of
12/27/2021, with diagnoses which included schizophrenia [a severe brain disorder that affects how
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675678
If continuation sheet
Page 7 of 10
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675678
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/18/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Care Choice of Boerne
200 E Ryan St
Boerne, TX 78006
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
people perceive and interact with reality, often causing hallucinations, delusions, and social withdrawal] and
GERD [Gastro-Esophageal Reflux Disease - a chronic digestive disease where the liquid content of the
stomach refluxes into the esophagus, the tube connecting the mouth and stomach].
A record review of Resident #21's quarterly MDS assessment dated [DATE], revealed Resident #21 was a
[AGE] year-old female admitted for long term care and assessed with a BIMS score of 13 out of 15 which
indicated she was cognitively intact.
A record review of Resident #21's care plan dated 10/17/2023 revealed, Resident #21 has diagnosis of
GERD Digestive disorder/ Acid indigestion, Will have no signs and symptoms of gastric distress in this
quarter . Continue interventions. Administer medications as ordered and monitor of effectiveness,
encourage to eat in sitting up position 30-60 mins. following food intake. Follow diet order, avoid spicy foods,
carbonated drinks and caffeine as possible.
A record review of Resident #21's physicians orders dated 10/17/2023 revealed Resident #21 was to have
food which were mechanically soft, ground meats, and for liquids to be thin [regular].
During an observation and interview on 10/17/2023 at 04:28 PM revealed the employee break room hosed
the residents snack refrigerator. Review of the refrigerator revealed a 1-pound container of strawberries
with Resident #21's name upon the container. Further review revealed no other labels other than the
commercial grocery store label. The DON stated the FSM and nursing staff were responsible for the foods
in the resident's snack refrigerator. The DON stated she was not sure, but the strawberries may have been
accepted by nursing staff and placed in the refrigerator for Resident #21. The DON stated foods for
residents brought for residents from sources other than the kitchen must be presented to the FSM for
inspection. The DON stated the failure could place residents at risk for not receiving foods per their needs,
such as wrong textures and or expired foods.
During an interview on 10/18/2023 at 10:40 AM the FSM stated any foods brought to residents by visitors
and or families should be presented to her for inspection, and she would ensure the foods were safe for the
Resident's consumption. The FSM stated at a minimum the foods would be labeled for food safety by
providing a date received and a throw out date. The FSM stated foods provided to residents without the
FSM's inspection could place residents at risk for harm by not meeting their dietary needs, food borne
illnesses, and improper textures. The FSM stated she was unaware Resident #21 had received strawberries
yesterday and had not inspected the food for safety.
A record review of the facility's Food Receiving and Storage policy dated October 2017 revealed, foods
shall be received and stored in a manner that complies with safe food handling practices . food services, or
other designated staff, will always maintain clean food storage areas. when food is delivered to the facility it
will be inspected for safe transport and quality before being accepted. foods that are prepared off site will
only be accepted from institutions that are subject to federal, state or local inspection. the food and nutrition
services manager shall verify the latest approved inspection and monitor the food quality of the supplier.
residents may consume foods from sources not procured by the facility . refrigerated foods must be stored
below 41 degrees Fahrenheit unless otherwise specified by law all food stored in the refrigerator or freezer
will be covered, labeled and dated used by date . food items and snacks kept on the nursing units must be
maintained as indicated below: all food items to be kept below 41 degrees Fahrenheit must be placed in the
refrigerator located at the nurses station and labeled with a used by date. All foods belonging to residents
must be labeled with the Resident's name, the item, and the use by date.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675678
If continuation sheet
Page 8 of 10
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675678
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/18/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Care Choice of Boerne
200 E Ryan St
Boerne, TX 78006
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0849
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will
arrange for the provision of hospice services.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**
Based on interview and record review, the facility failed to designate a member of the facility's
interdisciplinary team who is responsible for working with hospice representatives to coordinate care to the
resident provided by the LTC facility staff and hospice staff and obtain the required information for 1 of 12
(Resident # 48) reviewed for hospice services, in that:
1. The facility failed to obtain Resident #48's most recent hospice plan of care, names and contact
information for hospice personnel involved in hospice care of each resident, and documentation by specific
interdisciplinary hospice staff providing services
This failure could place the resident who received hospice services at risk of receiving inadequate
end-of-life care due to a lack of documentation, coordination of care, and communication of resident needs.
Record review of Resident #48's face sheet, dated 10/17/2023, revealed the resident was admitted to the
facility on [DATE] with diagnoses that included: [Spinal stenosis] happens when the spaces in the spine
narrow and creates pressure on the spinal cord and nerve root. [Type II Diabetes] happens because of a
problem in the way the body regulates and uses sugar as a fuel, and [Malignant neoplasm of vertical
column] are cancerous tumors in the spinal column.
Record review of Resident #48's admission MDS dated [DATE] revealed a BIMS of 14, which indicated
cognitive intactness. Further review revealed the resident had a life expectancy of less than 6 months and
had received hospice care while a resident at the facility.
Record review of Resident #48's comprehensive care plan initiated 08/03/2023 revealed a problem Admit to
Hospice Company A Dx. [Malignant neoplasm of vertical column] Call [phone number] for any changes in
condition, questions, or concerns. No labs or x-rays without hospice approval. RN Hospice nurse to
pronounce.
Record review of Resident #48's electronic medical record active orders as of 10/17/2023 revealed an order
on 08/02/2023 for: Admit to Hospice Company A Dx. [Malignant neoplasm of vertical column] Call [phone
number] for any changes in condition, questions or concerns. No labs or x-rays without hospice approval.
RN Hospice nurse to pronounce.
In an interview with RN A on 10/17/2023 at 11:55 a.m., RN A revealed all records regarding resident care
was kept in the resident's electronic medical record. RN A revealed that only hospice residents have
additional paper records kept in hospice binders. RN A was unable to locate a hospice binder for Resident
#48 . RN A was asked who is responsible for organizing hospice services for residents and RN A stated the
SW meets with families when the doctor orders hospice so the family can choose which agency they want.
RN A was asked how resident care is coordinated between hospice and nursing staff and RN A revealed
when the hospice nurse is finished with the visit, they stop by the nursing station and give a report.
In an interview with the SW on 10/17/2023 at 12:35 p.m., the SW revealed that after the resident/family had
chosen which hospice agency they wanted to use, she wouldn't play a part in coordinating
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675678
If continuation sheet
Page 9 of 10
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675678
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/18/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Care Choice of Boerne
200 E Ryan St
Boerne, TX 78006
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0849
hospice services unless something was needed.
Level of Harm - Minimal harm
or potential for actual harm
In an interview with the DON on 10/17/2023 at 12:54 p.m., the DON was asked who is responsible for the
coordination of hospice care for the residents. The DON revealed the ADON staff had been the point of
contact at one time for the assigned hospice nurse case manager to update following each visit. The DON
added the hospice nurses now communicate more closely with the charge nurses.
Residents Affected - Few
Record review of the facility's hospice services agreement with Hospice Company A, with an effective date
of May 11, 2015, revealed in 2.12 Plan of Care .The Hospice and Nursing facility will jointly develop and
agree upon a coordinated Plan of Care that is consistent with the hospice philosophy and is responsive to
the unique needs of the Residential Hospice Patient and his/her expressed desire for hospice care. 3.2 (i)
Hospice shall furnish the Nursing Facility with a copy of the Plan of Care. 3.15 Providing Information. At a
minimum Hospice shall provide the following information to the Facility for each Hospice Patient residing at
the Facility: A. Hospice Plan of Care . 6.1. Liaison. On or prior to the execution of this Agreement, Hospice
and Nursing Facility shall each designate two (2) representative(s) to serve as designees between them
and to facilitate cooperative efforts in the performance of their respective obligations under this Agreement.
Record review of the facility policy Hospice Program , 2001, Revised July 2017, revealed (D) Obtaining the
following information from the hospice: (1) The most recent hospice plan of care specific to each resident.
(2) hospice election form, (3) Physician certification of terminal illness specific to each resident (4) Names
and contact information for hospice personnel involved in hospice care of each resident. (5) Instructions on
how to access the hospice 24-hour on-call system. (6) Hospice medication information specific to each
resident/ (7) Hospice physician and attending physician (if any) orders specific to each resident.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675678
If continuation sheet
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