Inspection·March 12, 2025

F 0576 Ensure residents have reasonable access to and privacy in their use of communication methods. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility failed to ensure the resident's had the right to have reasonable access to the use of telephone, including TTY and TDD services, and a place in the facility where calls could be made without being overheard for 1 of 3 (Resident #1) residents reviewed for telephone use. Residents Affected - Few The facility failed to provide a place for Resident #12 to make telephone calls without being overheard. This failure could place residents at risk of conversations being overheard and privacy right's not being respected and could result in a decline in resident's psychosocial well-being and quality of life. Findings include: Record review of Resident #12, dated 01/14/2021, reflected a [AGE] year-old female who was admitted to the facility on [DATE]. Record review of Resident #12's History and Physical, dated 01/28/23, reflected a diagnosis which included depression (a common mental health condition characterized by persistent low mood, loss of interest or pleasure in activities, and other symptoms that interfere with daily functioning.) Record review of Resident #12's quarterly MDS , dated 10/23/24, reflected a BIMS of 15, which indicated the resident was cognitively intact. During interview with Resident #12 on 03/11/2025 at 10:30AM revealed Resident #12 said she called friends or family on the phone at the nursing station she was told that was the only place to make a telephone call or if you had a cell phone. Resident #12 said the facility did not have cordless phones to use and most of the resident's conversations were heard by the nurses or anyone walking by. Resident #12 said the residents only got 15 minutes due to the nursing staff needing to use the phone. Resident #1 said she had not been offered any other phone to use in private. Resident #12 said he knew how to use the phone; however staff would call the number for her. Resident #12 said she did not feel secure in her conversations and speaking in an open area, and she knew the nurse could hear her conversation. Resident #12 said it made her feel like she did not have any privacy. During interview with the DON on 03/11/2025 at 11:20 AM, the DON said the nurse's station was the only area for residents to use the phone. Many of the alert residents had their own personal cell phones. The DON said unfortunately the facility did not have an area for the residents to use for privacy. (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 5 Event ID: 675743 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 675743 B. Wing A. Building (X3) DATE SURVEY COMPLETED 03/12/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Phoenix Post-Acute 519 Ninth Ave N Texas City, TX 77590 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)