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Inspection visit

Health inspection

VICTORIA GARDENS OF FRISCOCMS #6758112 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

This survey cited 2 deficiencies. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0644 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to submit and complete accurate request and recommendations from a PASRR (Preadmission Screening and Resident Review) evaluation report for a low air loss mattress within 20 days after the IDT meeting for one (Resident #1) of three residents reviewed for PASRR services. The facility did not submit a complete and accurate request for a low air loss mattress for Resident #1 within 20 days after the Interdisciplinary Team (IDT) meeting held on 12/20/2024. The past noncompliance began on 12/20/2024 and ended on 03/17/2025. This failure could place residents at risk of not receiving specialized PASRR services which would enhance their highest level of functioning and could contribute to residents decline in physical, mental, and psychosocial well-being. Findings included: Record review of Resident #1's MDS assessment, dated 02/24/2025, revealed he was admitted to the facility on [DATE] with diagnoses of Dementia without behavioral disturbances, Major Depressive Disorder, Mild Intellectual Disabilities, Pervasive Developmental Disorder, and other medical concerns. The MDS indicated Resident #1 had BIMS of 3, which indicated severe cognitive impairment. The resident required limited assistance performing ADL's, bathing, dressing, toileting, and was a 1-person transfer. Further review of the MDS reflected Section A [1500] resident was considered a PASRR level 2 with Serious mental and intellectual disability. Record review of Resident #1's PASRR record revealed he was assessed for Durable Medical Equipment (DME) on 12/20/2024. The facility was able to secure a Protekt Aire 6000 AB, low air loss mattress for the Resident on 01/16/2025. Record review of Resident #1 care plan dated 05/02/2025 revealed the resident was provided with a low air loss mattress on 03/17/2025. Record review of Resident #1's revised care plan, dated 11/03/2024 with updates, reflected Resident #1 had not received a recommendation for a PASRR Habilitation services DME (Low Air Loss Mattress) for PASRR positive diagnosis of IDD. In an interview on 05/27/2024 at 11:00 a.m. the Administrator said the facility had issues with (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 4 Event ID: 675811 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 675811 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/29/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Victoria Gardens of Frisco 10700 Rolater Dr Frisco, TX 75035 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0644 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few getting the information back to the state within the timeframes. He stated the facility got the resident the mattress even though they were not able to get the paperwork through on time. He stated the MDS nurse had tried almost a dozen times trying to get the report in but was having some problems with it being rejected. He stated that they went ahead and ordered the mattress. In an interview on 05/29/2025 at 10:30 a.m., the MDS Coordinator, stated she was new at her position and had never completed a DME request. She stated she worked with the supplier trying to get the information uploaded and they had issue after issue. She stated she eventually found out a signature page needed to be included and they overlooked that page. She stated that the request was denied but the facility provided the Resident with the recommended equipment. She stated after the incident the corporate team trained her on how to properly submit the documents. In an interview on 05/29/2025 at 11:40 a.m., the corporate Nurse revealed that the MDS nurse was new and didn't know how to properly file the paperwork for the DME. She stated that she trained her on what is required for a complete submission. She also made herself available for questions. In an interview on 05/29/2025 at 1:30 pm with the DON, revealed that she does not have much to do with the PASSR. She stated the responsibility goes to the MDS nurse. She stated that she is aware of PASSR services but usually does not get involved other than attending the meetings. An observation and interview on 05/27/2025 at 11:00 a.m., revealed Resident #1 was in bed. When asked about his bed he complained that he had to use the restroom, and said if I, the surveyor was not there to help him pee get out. The resident was observed to be laying on a low air loss mattress. He was covered with a sheet but had no shirt on. An observation on 05/28/2025 at 10:25 am, revealed Resident #1lying in bed he appeared agitated as he asked this surveyor what I wanted and motioned for this surveyor too leave before I was able to speak to him. He was covered to his chest with a sheet, and the low air loss mattress was observed. Record review of the facility's PASRR Nursing Facility Specialized Services Policy and Procedure, revised dated 04/26/2016, reflected, Heading Post IDT Meeting Responsibilities 2. The facility will initiate the request for specialized Services within 20 business days of the IDT/PCSP meeting, implement Specialized Services therapy within 3business days after receiving approval from HHSC in the online portal and order CMWC and/or DME within 5 business days of receiving approval from HHSC in the online portal. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 675811 If continuation sheet Page 2 of 4 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 675811 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/29/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Victoria Gardens of Frisco 10700 Rolater Dr Frisco, TX 75035 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Based on observations, interviews, and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in the facility's only kitchen reviewed for food safety. 1. The facility failed to ensure all foods stored in the refrigerator or freezer was covered, labeled, and dated. 2. The facility failed to ensure wrappers of frozen food stayed intact until thawing. These failures could place residents at risk for food-borne illness and cross contamination. Findings Include: Observation of the dining room on 5/27/2025 at 9:04 a.m., revealed the following: -1 large pitcher of drink not labeled or dated. Observation of the refrigerator on 5/27/2025 at 9:08 a.m., revealed the following: -4 trays of drinks not labeled or dated. Observation of the walk-in freezer on 5/27/2025 at 9:13 a.m., revealed the following: -1 29.7 lb box of biscuits dated 5/22/2025 exposed to the air. -1 20lb box of frozen vegetables dated 5/8/2025 exposed to the air. In an interview with [NAME] A on 05/27/2025 at 11:45 a.m., she stated all kitchen staff was responsible for making sure all food items were labeled, dated, and sealed correctly. She stated failing to label, date, and seal food items could cause the wrong food to be served. She stated food exposed to the air could cause mold and others could become sick. In an interview the DM on 05/29/2025 at 9:54 a.m., she stated every kitchen staff was responsible to ensure all food items were labeled, dated, and sealed appropriately. She stated failure to ensure all food items was labeled and dated could cause expired or unknown food to be served. She stated failure to ensure food was not exposed to the air could cause bacteria on the food. Record review of the facility's Food and Storage Policy, reflected, Policy Statement: Foods shall be received and stored in a manner that complies with safe food handling practices. 7. All foods stored in the refrigerator or freezer will be covered, labeled, and dated (use by date). 10. The freezer must keep frozen foods frozen solid. Wrappers of frozen foods must stay intact until thawing. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 675811 If continuation sheet Page 3 of 4 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 675811 B. Wing A. Building (X3) DATE SURVEY COMPLETED 05/29/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Victoria Gardens of Frisco 10700 Rolater Dr Frisco, TX 75035 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some FORM CMS-2567 (02/99) Previous Versions Obsolete Record review of the U.S. FDA Food Code 2022 reflected: Section 3-302.12 Food Storage Containers, Identified with Common Name of Food: Except for containers holding FOOD that can be readily and unmistakably recognized such as dry pasta, working containers holding food or food ingredients that are removed from their original packages for use in the food establishment, such as cooking oils, flour, herbs, potato flakes, salt, spices, and sugar shall be identified with the common name of the food. Section 3-501.17 . Commercial processed food: Open and hold cold . B . 1. The day the original container is opened in the food establishment shall be counted as Day 1. 2. The day or date marked by the food establishment may not exceed a manufacturer's use-by date if the manufacturer determined the use-by date based on food safety . C. 2. Marking the date or day of preparation, with a procedure to discard the food on or before the last date or day by which the food must be consumed on the premises, sold, or discarded as specified under (A) of this section. 3. Marking the date or day the original container is opened in a food establishment, with a procedure to discard the food on or before the last date or day by which the food must be used. Event ID: Facility ID: 675811 If continuation sheet Page 4 of 4

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Citations

2 citations recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0644GeneralS&S Dpotential for harm

    F644 - Coordination

    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

  • 0812GeneralS&S Epotential for harm

    F812 - Food safety requirements

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

FAQ · About this visit

Common questions about this visit

What happened during the May 29, 2025 survey of VICTORIA GARDENS OF FRISCO?

This was a inspection survey of VICTORIA GARDENS OF FRISCO on May 29, 2025. The surveyor cited 2 deficiencies, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at VICTORIA GARDENS OF FRISCO on May 29, 2025?

Yes, 2 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Coordinate assessments with the pre-admission screening and resident review program; and referring for services as neede..."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.