F 0644
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Coordinate assessments with the pre-admission screening and resident review program; and referring for
services as needed.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to submit and complete accurate request and
recommendations from a PASRR (Preadmission Screening and Resident Review) evaluation report for a
low air loss mattress within 20 days after the IDT meeting for one (Resident #1) of three residents reviewed
for PASRR services.
The facility did not submit a complete and accurate request for a low air loss mattress for Resident #1
within 20 days after the Interdisciplinary Team (IDT) meeting held on 12/20/2024.
The past noncompliance began on 12/20/2024 and ended on 03/17/2025.
This failure could place residents at risk of not receiving specialized PASRR services which would enhance
their highest level of functioning and could contribute to residents decline in physical, mental, and
psychosocial well-being.
Findings included:
Record review of Resident #1's MDS assessment, dated 02/24/2025, revealed he was admitted to the
facility on [DATE] with diagnoses of Dementia without behavioral disturbances, Major Depressive Disorder,
Mild Intellectual Disabilities, Pervasive Developmental Disorder, and other medical concerns. The MDS
indicated Resident #1 had BIMS of 3, which indicated severe cognitive impairment. The resident required
limited assistance performing ADL's, bathing, dressing, toileting, and was a 1-person transfer. Further
review of the MDS reflected Section A [1500] resident was considered a PASRR level 2 with Serious mental
and intellectual disability.
Record review of Resident #1's PASRR record revealed he was assessed for Durable Medical Equipment
(DME) on 12/20/2024. The facility was able to secure a Protekt Aire 6000 AB, low air loss mattress for the
Resident on 01/16/2025.
Record review of Resident #1 care plan dated 05/02/2025 revealed the resident was provided with a low air
loss mattress on 03/17/2025.
Record review of Resident #1's revised care plan, dated 11/03/2024 with updates, reflected Resident #1
had not received a recommendation for a PASRR Habilitation services DME (Low Air Loss Mattress) for
PASRR positive diagnosis of IDD.
In an interview on 05/27/2024 at 11:00 a.m. the Administrator said the facility had issues with
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
675811
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675811
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/29/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Victoria Gardens of Frisco
10700 Rolater Dr
Frisco, TX 75035
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0644
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
getting the information back to the state within the timeframes. He stated the facility got the resident the
mattress even though they were not able to get the paperwork through on time. He stated the MDS nurse
had tried almost a dozen times trying to get the report in but was having some problems with it being
rejected. He stated that they went ahead and ordered the mattress.
In an interview on 05/29/2025 at 10:30 a.m., the MDS Coordinator, stated she was new at her position and
had never completed a DME request. She stated she worked with the supplier trying to get the information
uploaded and they had issue after issue. She stated she eventually found out a signature page needed to
be included and they overlooked that page. She stated that the request was denied but the facility provided
the Resident with the recommended equipment. She stated after the incident the corporate team trained
her on how to properly submit the documents.
In an interview on 05/29/2025 at 11:40 a.m., the corporate Nurse revealed that the MDS nurse was new
and didn't know how to properly file the paperwork for the DME. She stated that she trained her on what is
required for a complete submission. She also made herself available for questions.
In an interview on 05/29/2025 at 1:30 pm with the DON, revealed that she does not have much to do with
the PASSR. She stated the responsibility goes to the MDS nurse. She stated that she is aware of PASSR
services but usually does not get involved other than attending the meetings.
An observation and interview on 05/27/2025 at 11:00 a.m., revealed Resident #1 was in bed. When asked
about his bed he complained that he had to use the restroom, and said if I, the surveyor was not there to
help him pee get out. The resident was observed to be laying on a low air loss mattress. He was covered
with a sheet but had no shirt on.
An observation on 05/28/2025 at 10:25 am, revealed Resident #1lying in bed he appeared agitated as he
asked this surveyor what I wanted and motioned for this surveyor too leave before I was able to speak to
him. He was covered to his chest with a sheet, and the low air loss mattress was observed.
Record review of the facility's PASRR Nursing Facility Specialized Services Policy and Procedure, revised
dated 04/26/2016, reflected, Heading Post IDT Meeting Responsibilities 2. The facility will initiate the
request for specialized Services within 20 business days of the IDT/PCSP meeting, implement Specialized
Services therapy within 3business days after receiving approval from HHSC in the online portal and order
CMWC and/or DME within 5 business days of receiving approval from HHSC in the online portal.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675811
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675811
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/29/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Victoria Gardens of Frisco
10700 Rolater Dr
Frisco, TX 75035
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observations, interviews, and record review the facility failed to store, prepare, distribute, and
serve food in accordance with professional standards for food service safety in the facility's only kitchen
reviewed for food safety.
1.
The facility failed to ensure all foods stored in the refrigerator or freezer was covered, labeled, and dated.
2.
The facility failed to ensure wrappers of frozen food stayed intact until thawing.
These failures could place residents at risk for food-borne illness and cross contamination.
Findings Include:
Observation of the dining room on 5/27/2025 at 9:04 a.m., revealed the following:
-1 large pitcher of drink not labeled or dated.
Observation of the refrigerator on 5/27/2025 at 9:08 a.m., revealed the following:
-4 trays of drinks not labeled or dated.
Observation of the walk-in freezer on 5/27/2025 at 9:13 a.m., revealed the following:
-1 29.7 lb box of biscuits dated 5/22/2025 exposed to the air.
-1 20lb box of frozen vegetables dated 5/8/2025 exposed to the air.
In an interview with [NAME] A on 05/27/2025 at 11:45 a.m., she stated all kitchen staff was responsible for
making sure all food items were labeled, dated, and sealed correctly. She stated failing to label, date, and
seal food items could cause the wrong food to be served. She stated food exposed to the air could cause
mold and others could become sick.
In an interview the DM on 05/29/2025 at 9:54 a.m., she stated every kitchen staff was responsible to
ensure all food items were labeled, dated, and sealed appropriately. She stated failure to ensure all food
items was labeled and dated could cause expired or unknown food to be served. She stated failure to
ensure food was not exposed to the air could cause bacteria on the food.
Record review of the facility's Food and Storage Policy, reflected, Policy Statement: Foods shall be received
and stored in a manner that complies with safe food handling practices. 7. All foods stored in the refrigerator
or freezer will be covered, labeled, and dated (use by date). 10. The freezer must keep frozen foods frozen
solid. Wrappers of frozen foods must stay intact until thawing.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675811
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675811
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/29/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Victoria Gardens of Frisco
10700 Rolater Dr
Frisco, TX 75035
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Record review of the U.S. FDA Food Code 2022 reflected: Section 3-302.12 Food Storage Containers,
Identified with Common Name of Food: Except for containers holding FOOD that can be readily and
unmistakably recognized such as dry pasta, working containers holding food or food ingredients that are
removed from their original packages for use in the food establishment, such as cooking oils, flour, herbs,
potato flakes, salt, spices, and sugar shall be identified with the common name of the food. Section
3-501.17 . Commercial processed food: Open and hold cold . B . 1. The day the original container is opened
in the food establishment shall be counted as Day 1. 2. The day or date marked by the food establishment
may not exceed a manufacturer's use-by date if the manufacturer determined the use-by date based on
food safety . C. 2. Marking the date or day of preparation, with a procedure to discard the food on or before
the last date or day by which the food must be consumed on the premises, sold, or discarded as specified
under (A) of this section. 3. Marking the date or day the original container is opened in a food
establishment, with a procedure to discard the food on or before the last date or day by which the food must
be used.
Event ID:
Facility ID:
675811
If continuation sheet
Page 4 of 4