F 0684
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and record review, the facility failed to ensure that residents receive treatment and care in
accordance with professional standards of practice, the comprehensive person-centered care plan, and the
residents' choices for 1 (Resident #1) of 12 residents reviewed for elopement.
Residents Affected - Few
The facility failed to ensure staff assessed Resident #1 after finding him at a hotel on 03/16/25 after he
eloped from the facility on 03/15/25.
This failure could place residents at risk of changes in condition not being treated.
Findings included:
Review of Resident #1's admission Record, dated 03/21/25, reflected a [AGE] year-old male who was
admitted to the facility on [DATE] with diagnoses including Alzheimer's disease, unspecified dementia,
depression, and unsteadiness on feet.
Review of Resident #1's admission and Modified MDS Assessments, dated 12/25/24, reflected he had a
BIMS score of 12, which indicated he had moderate cognitive impairment. Resident #1 required supervision
with toileting, bathing, dressing, and transferring, set-up assistance with personal and oral hygiene, and
was independent with eating and repositioning.
Review of Resident #1's Care Plan, dated 01/01/25, reflected he was exit-seeking and at risk for elopement
and/or wandering with unsafe boundaries related to his dementia. Resident #1 was also at risk for falls
related to his unsteady gait, poor balance, history of falls, osteoarthritis, and dementia.
Review of Resident #1's Progress Notes reflected there were no notes from 02/21/25 through 03/15/25. The
progress notes also reflected:
-A note by LVN A on 03/16/25 at 6:01 a.m., This nurse was notified by CNA's at approx. 2130 (9:30 p.m.)
that resident had not been seen since the beginning of the shift. We began searching his regular spots, like
the library and dining room. When we couldn't locate him, RN supervisor was informed and she notified
DON and administrator. Family was notified and Police and PD were also informed and responded to the
incident. Every hall was instructed to check every room, bathroom, closet and office. The perimeter of the
building was searched and Police searched the entire property by their patrol vehicles. DON and
administrator were informed and administrator arrived to the facility to aid in the investigation. PD was
informed and also arrived on scene to obtain more information about resident's appearance and other
pertinent information. Family was informed and kept updated throughout the
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 20
Event ID:
675857
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
shift.
Level of Harm - Minimal harm
or potential for actual harm
-A note by the DON on 03/16/25 at 8:26 a.m., Notified by CNAs on duty that resident was not located in
room upon rounds. Staff immediately initiated room search which then extended to entire community and
campus without identifying resident's location. Said nurse immediately called Administrator, Police and PD
to inform of possible missing person. PD onsite and additional details were provided. Family reported that
resident has previously done this before and to notify them if resident's whereabouts are identified.
Resident confirmed that he left the community yesterday evening with the intention of not returning.
Resident is A&O x 4 and verbalized his plans of moving from the area to Oklahoma where he has friends.
Resident was asked why he failed to alert the staff of his intentions and resident replied that he chose not
to alert staff because he thought that the staff would not allow him to leave the facility. Resident reports that
he is not happy with his family and does not want his family making his decisions. Resident has
communicated that he is capable of making his own decisions and intends on doing so. Resident is in a
local hotel room and reports that his plan continues to be to go to a friend's home and ultimately plans to
move to Oklahoma. He stated that may consider a community in Oklahoma or wants his own apartment. He
also reported that he is going to store tomorrow to get a phone, but for now he will remain at his hotel.
Resident was informed that his PCP has provided orders that he is discharged from community AMA and
that his medications will be released to him and that a nurse will review the medications with him as
recommended and that Home Health will be referred if he is agreeable. Resident was informed that out of
an abundance of caution community will refer to APS for wellness checks as well as possible assistance
that he may need for relocating since resident is not agreeable to remain in the facility. Resident was
informed that any additional belongings he may have in the community will also be brought to him at the
hotel along with his medications and that in good faith the community is going to have a nurse review his
medications with him to ensure he is able to properly administer and that we strongly recommend that he
allow home health services. Despite education and resident has been discharged AMA at his request.
Community will adhere to MD's recommendations for home health referral and out of an abundance of
caution SW will notify APS for a wellness check and any additional support that resident may need.
Residents Affected - Few
-A Late Entry note by the SW on 03/16/25 10:00 a.m., SW was notified that resident expressed a desire to
no longer reside at facility. SW was asked to bring the AMA waiver to resident's location. The waiver was
signed by resident, with a nurse serving as the witness. SW conducted a Brief Interview for Mental Status
exam with resident, scoring 9. Additionally, SW provided information regarding a nursing home in
Oklahoma, which resident expressed interest in. Upon returning to facility, SW immediately called APS to
report resident leaving AMA.
There were no notes related to assessing Resident #1 post-elopement.
Review of Resident #1's Hotel Registration, printed on 03/15/25 at 2:14 p.m., reflected Resident #1's
arrived at the hotel on 03/15/25 and signed his checked in in-person.
Review of the facility's Provider Investigation Report reflected the RN Supervisor notified the facility on
03/16/25 that on 03/16/25 at 12:30 a.m., Resident #1 was not present in his room. There were no
witnesses. Investigation Summary reflected, At approximately 9:45 p.m., CNAs reported to their charge
nurse that they last recalled seeing Resident #1 on 03/15/25 around 6:30 p.m. The charge nurse promptly
informed the RN Supervisor, who prompted the team to initiate an initial search. The facility conducted a
search of the entire community and immediate area outside the community and could not locate Resident
#1. On 03/16/25 at approximately 12:30 a.m., the RN Supervisor notified the ADM, DON, and police. During
this process, the RN Supervisor discovered an itinerary in the copy room
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 2 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
containing various pertinent details, including information regarding a train company, cab company, hotel,
and bank. This information was communicated to the ADM and responding police officer upon their arrival
on-site. The search efforts were then expanded within the community by reaching out to the contacts and
businesses listed on the itinerary. The ADM first contacted the hotel at approximately 2:00 a.m., only to be
informed that Resident #1 was not present there. However, later that morning, the memory care director
contacted the hotel again and was informed that Resident #1 was indeed at the hotel. In response, the
memory care director, accompanied by another team member and a social worker, proceeded to the hotel
to retrieve Resident #1. An assessment was conducted, and attempts were made to persuade Resident #1
to return to the community; however, Resident #1 declined. Resident #1 who has a BIMS of 12 and when
assessed by the charge nurse on site shared, he is alert and oriented x4, explained that he had
intentionally departed from the community without signing out or notifying his nurse, as he believed the
nurse would not support his desire to visit a friend. He expressed plans to continue to a friend's home in
Oklahoma, where he preferred to be. Resident #1 was subsequently informed that should he choose not to
return, he would need to sign out of the community AMA, which he proceeded to do. One of the team
members then returned to the community to collect all of his medications and APS was notified.
Additionally, his family was informed that he had been located and was safe. The following morning, the
community dispatched a charge nurse back to Resident #1's hotel room to conduct a health and welfare
check, ensuring that he remained safe, alert, and oriented. Upon this visit, it was confirmed that he was
indeed safe, alert, and oriented, and his family had arrived at the hotel. The facility's investigation findings
were unfounded. The elopement response in-service given to staff by unknown on unknown date did not
reflect assessing residents after locating them. The facility's response plan did not reflect assessing
residents after locating them. There were no assessments on Resident #1 included with the report.
Review of Resident #1's BIMS Evaluation, dated 03/16/25 at 1:46 p.m. by SW, reflected he had a BIMS of
9, which indicated his cognitive status declined since his admission.
Review of Resident #1's Assessments, dated 03/21/25, reflected there were no other assessments on
03/16/25 other than the SW's BIMS discharge evaluation on 03/16/25.
Review of Resident #1's vitals, dated 03/21/25, reflected there were no vitals taken on 03/16/25.
During an interview on 03/21/25 at 11:40 a.m., the ADM stated Resident #1 discharged from the facility and
could not recall the exact date.
During an interview on 03/21/25 at 11:49 a.m., Resident #1's FAM stated LVN G called and notified them
on 03/15/25 around 10:30 p.m. that they could not locate Resident #1 and Resident #1 was last observed
lying in his bed in his room on 03/15/25 around 6:30 p.m. The FAM stated the ADM called and notified them
on 03/16/25 at 12:46 p.m. Resident #1 was found at a hotel, did not want to return to the facility, they
conducted a BIMS exam, and allowed him to sign himself out AMA. The FAM stated Resident #1 told them
that he fell in the shower at the hotel and scraped his knee on 03/16/25. The FAM stated Resident #1 was a
high fall risk, diagnosed with dementia in 2023, and was in denial about his dementia and limitations. The
FAM stated they took Resident #1 to the hospital because they believed he was not evaluated.
During an interview on 03/21/25 at 2:16 p.m., Resident #1 stated staff last checked on him on 03/15/25
around 7:00 a.m., he ate breakfast in his room around 8:00 a.m., walked out the facility's front door around
11:00 a.m., and did not return. Resident #1 stated he left the facility because the facility ran out of tissue
paper. Resident #1 stated he walked for two hours to a store (approximately
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 3 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
2.8 miles from the facility), got a ride at some point to the store, got another ride to the hotel, and arrived at
the hotel (approximately 10 miles from the store) around 3:00 p.m.-4:00 p.m. Resident #1 stated he lost his
balance, fell, and hit his shin while taking a shower at the hotel on the morning of 03/16/25. Resident #1
stated he often fell before his admission to the facility and never fell during his admission at the facility.
Resident #1 stated the facility staff found him at the hotel on 03/16/25 around 11:00 a.m. Resident #1
stated staff did not assess him. Resident #1 stated the SW had him sign an AMA form after he told the
facility staff that he did not want to return to the facility. Resident #1 stated his FAM were his POAs and the
facility typically notified his FAM for decisions about his care. Resident #1 stated he went to the hospital
from [DATE] through 03/21/25 and did not know why he was kept at the hospital.
During an interview on 03/21/25 at 2:38 p.m., Resident #1's FAM stated Resident #1 stayed at the hospital
from [DATE] through 03/21/25 because he was being transferred to another facility with a wander guard
system.
During an interview on 03/21/25 at 3:09 p.m., the NP stated Resident #1 had dementia, history of
elopement, and wore a wander guard. The NP stated she did not know if Resident #1 had a history of falls,
if he had the capacity to make informed decisions for himself, and if it was safe for him to be out alone
without supervision because he had mild dementia and was taking medications to slow down dementia
progression. The NP stated she expected staff to assess resident's post-elopement for any changes in
condition.
During an interview on 03/22/25 at 9:34 a.m., RN F stated she knew to assess a resident after an
elopement. RN F stated she knew the importance of assessing resident's post-elopement and said,
Because residents could have had a change in condition or a fall when they were missing.
During an interview on 03/22/25 at 10:14 a.m., LVN H stated nurses assessed residents after an elopement
to ensure nothing occurred while they were missing. LVN H stated she knew the importance of assessing
resident's post-elopement and said, Because how do we know what happened to the resident if we don't
assess and follow-up to make sure resident was okay.
During an interview on 03/22/25 at 2:05 p.m., the RN Supervisor stated nurses performed a head-to-toe
assessment on a resident after an elopement. The RN Supervisor stated she knew the importance of
assessing resident's post-elopement and said, Residents could have fallen and sustained a fracture or
bruises or different things or could have been sexually or physically assaulted, which was why we assess
them.
During an interview on 03/22/25 at 2:35 p.m., LVN A stated nurses were required to conduct an elopement
risk assessment and basic head to toe assessment to make sure a resident did not fall or get injured after
an elopement. LVN A stated she knew the importance of assessing resident's post-elopement and said,
Because they could have fallen or hurt themselves while they were missing. Residents could have
repercussions from any injuries they sustained while missing.
During an interview on 03/22/25 at 4:33 p.m., LVN G stated nurses were required to conduct a head-to-toe
assessment on a missing resident after an elopement. LVN G stated she knew the importance of assessing
resident's post-elopement and said, Because a resident might not know if they were injured and because
staff did not know what they ate and drank and they need to know if the resident was still at baseline.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 4 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
During an interview on 03/22/25 at 6:48 p.m. the Memory Care Director stated she reviewed Resident #1's
itinerary, called the hotel listed on his itinerary, learned he was at the hotel, and her and the SW went to the
hotel on 03/16/25. The Memory Care Director stated she conducted a head-to-toe assessment on Resident
#1 to determine if he had any changes in condition on 03/16/25. The Memory Care Director stated Resident
#1 did not have any bruises or changes in condition. The Memory Care Director stated she did not know
Resident #1 fell in the hotel shower while he was missing. The Memory Care Director stated she did not
document the assessment in Resident #1's electronic health records and documented the assessment in
her statement included in the facility's Provider Investigation Report. The Memory Care Director stated she
knew the importance of assessing resident's post-elopement and said, Because residents could have been
in danger, and we don't know what happened to the resident when they were missing.
During an interview on 03/22/25 at 7:57 p.m., the ADM stated the RN Supervisor notified him on 03/16/25
around 12:10 a.m. and 12:15 a.m. that the unknown name CNAs last observed Resident #1 on 03/15/25
around 6:30 p.m. and observed Resident #1's lunch tray was still in his room around 9:00 p.m. The ADM
stated the Memory Care Director reviewed an itinerary Resident #1 made at the facility and found out
Resident #1 was at a hotel on 03/16/25. The ADM stated the Memory Care Director, and the SW went to
the hotel and found Resident #1. The ADM stated the Memory Care Director conducted a head-to-toe
assessment on Resident #1 and believed she documented the assessment, and the DON could confirm.
The ADM stated Resident #1 did not have any injuries. The ADM stated he expected residents to be
immediately assessed following an incident. The ADM stated he knew the importance of assessing
residents after an incident and said, Because it could be a negative outcome and residents could die.
During an interview on 03/22/25 at 8:34 p.m., the DON stated the ADM called and notified him on 03/15/25
around 11:00 p.m. that Resident #1 was missing. The DON stated the Memory Care Director notified him
on 03/16/25 that Resident #1 was at a hotel. The DON stated the Memory Care Director, and the police
went to the hotel. The Memory Care Director conducted a visual nurse assessment on Resident #1 and
ensured he was alert and oriented. The DON stated he was unsure if the Memory Care Director conducted
a head-to-toe assessment on Resident #1. The DON stated he expected the Memory Care Director to
conduct the assessment on Resident #1, if Resident #1 allowed her, and knew at the time that Resident #1
was agitated. The DON stated he was not aware that Resident #1 had a fall while he was missing. The
DON stated nurses would typically assess a resident upon finding them .
Review of the facility's Missing Resident/Elopement policy, revised 05/23/22, reflected:
When an elopement occurs: After the resident has been found, complete a thorough evaluation of
resident's physical condition and psychosocial wellbeing. Provide medical intervention as needed.
Review of the facility's Elopement Response and Exit Seeking Management policy, revised January 2023,
reflected:
B. Response following the location of the resident: Once located and safety confirmed, conduct an
assessment.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 5 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Immediate
jeopardy to resident health or
safety
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and record review, the facility failed to ensure each resident received adequate supervision and
assistive devices to prevent accidents for 1 (Resident #1) of 12 residents reviewed for elopement.
Residents Affected - Few
1. The facility failed to ensure Resident #1's wander guard bracelet was secured on his wrist so he could
not remove it before he eloped from the facility on 03/15/25.
2. The facility failed to ensure staff noticed Resident #1 was missing until approximately 11 hours after he
left the faciity on [DATE].
An IJ was identified on 03/21/25. The IJ template was provided to the facility on [DATE] at 4:57 p.m. While
the IJ was removed on 03/22/25, the facility remained out of compliance at a scope of isolated and a
severity of potential for more than minimal harm because of the facility's need to evaluate the effectiveness
of the corrective systems.
This failure could place residents at risk of not receiving adequate supervision, injury, and death.
Findings included:
Review of Resident #1's admission Record, dated 03/21/25, reflected a [AGE] year-old male who was
admitted to the facility on [DATE] with diagnoses including Alzheimer's disease, unspecified dementia,
depression, and unsteadiness on feet. Resident #1 had an MPOA and FPOA, which were his responsible
parties.
Review of Resident #1's admission and Modified MDS Assessments, dated 12/25/24, reflected he had a
BIMS score of 12, which indicated he had moderate cognitive impairment. Resident #1 used a
wander/elopement alarm daily. Resident #1 required supervision with toileting, bathing, dressing, and
transferring, set-up assistance with personal and oral hygiene, and was independent with eating and
repositioning.
Review of Resident #1's admission Assessment, dated 03/21/25, reflected he was a high risk for elopement
and had on one or more occasions attempted to exit or had exited the facility.
Review of Resident #1's Care Plan, dated 01/01/25, reflected he was exit-seeking and at risk for elopement
and/or wandering with unsafe boundaries related to his dementia. Resident #1 was also at risk for falls
related to his unsteady gait, poor balance, history of falls, osteoarthritis, and dementia.
Review of Resident #1's Order Summary Report, dated 03/21/25, reflected he had the following active
orders:
-Check Functionality of the Wander Guard/Alert Device: may use system check wand or use door alarm to
confirm functionality every shift for Wandering/Exit Seeking related to Alzheimer's disease ordered and
started on 12/19/24
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 6 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Immediate
jeopardy to resident health or
safety
-Check placement of wander guard/roam alert on (left wrist). Document N = Not present/Not in place replace and document in progress notes. Y - Yes, Present/in place (Add N/Y to supplementary
documentation) every shift for Wandering/Exit Seeking related to Alzheimer's disease ordered and started
on 12/19/24
Review of Resident #1's Psychological Services Progress Note, dated 02/28/25, reflected,
Residents Affected - Few
Patient reported some increase in depression. He stated that he has been rethinking his feelings about
nursing home placement because he is realizing that he is not going to be able to do some of the things he
wants to do .Patient continues to appear impulsive and somewhat grandiose and unrealistic in his thinking.
Another Psychological Services Progress Note also reflected he could travel outside the home only when
accompanied and supervised.
Review of Resident #1's Hotel Registration, printed on 03/15/25 at 2:14 p.m., reflected Resident #1's
arrived at the hotel on 03/15/25 and signed his check in registration in-person.
Review of Resident #1's Progress Notes reflected there were no notes from 02/21/25 through 03/15/25. The
progress notes also reflected:
-A note by LVN A on 03/16/25 at 6:01 a.m., This nurse was notified by CNA's at approx. 2130 (9:30 p.m.)
that resident had not been seen since the beginning of the shift. We began searching his regular spots, like
the library and dining room. When we couldn't locate him, RN supervisor was informed and she notified
DON and administrator. Family was notified and Police and PD were also informed and responded to the
incident. Every hall was instructed to check every room, bathroom, closet and office. The perimeter of the
building was searched and Police searched the entire property by their patrol vehicles. DON and
administrator were informed and administrator arrived to the facility to aid in the investigation. PD was
informed and also arrived on scene to obtain more information about resident's appearance and other
pertinent information. Family was informed and kept updated throughout the shift.
-A note by the DON on 03/16/25 at 8:26 a.m., Notified by CNAs on duty that resident was not located in
room upon rounds. Staff immediately initiated room search which then extended to entire community and
campus without identifying resident's location. Said nurse immediately called Administrator, Police and PD
to inform of possible missing person. PD onsite and additional details were provided. Family reported that
resident has previously done this before and to notify them if resident's whereabouts are identified.
Resident confirmed that he left the community yesterday evening with the intention of not returning.
Resident is A&O x 4 and verbalized his plans of moving from the area to Oklahoma where he has friends.
Resident was asked why he failed to alert the staff of his intentions and resident replied that he chose not
to alert staff because he thought that the staff would not allow him to leave the facility. Resident reports that
he is not happy with his family and does not want his family making his decisions. Resident has
communicated that he is capable of making his own decisions and intends on doing so. Resident is in a
local hotel room and reports that his plan continues to be to go to a friend's home and ultimately plans to
move to Oklahoma. He stated that may consider a community in Oklahoma or wants his own apartment. He
also reported that he is going to store tomorrow to get a phone, but for now he will remain at his hotel.
Resident was informed that his PCP has provided orders that he is discharged from community AMA and
that his medications will be released to him and that a nurse will review the medications with him as
recommended and that Home Health will be referred if he is agreeable. Resident was informed that out of
an abundance of caution community will refer to APS for wellness checks as well as possible assistance
that he may need for
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 7 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Few
relocating since resident is not agreeable to remain in the facility. Resident was informed that any additional
belongings he may have in the community will also be brought to him at the hotel along with his
medications and that in good faith the community is going to have a nurse review his medications with him
to ensure he is able to properly administer and that we strongly recommend that he allow home health
services. Despite education and resident has been discharged AMA at his request. Community will adhere
to MD's recommendations for home health referral and out of an abundance of caution SW will notify APS
for a wellness check and any additional support that resident may need.
-A Late Entry note by the SW on 03/16/25 10:00 a.m., SW was notified that resident expressed a desire to
no longer reside at facility. SW was asked to bring the AMA waiver to resident's location. The waiver was
signed by resident, with a nurse serving as the witness. SW conducted a Brief Interview for Mental Status
exam with resident, scoring 9. Additionally, SW provided information regarding a nursing home in
Oklahoma, which resident expressed interest in. Upon returning to facility, SW immediately called APS to
report resident leaving AMA.
Review of Resident #1's BIMS Evaluation, dated 03/16/25 at 1:46 p.m. by SW, reflected he had a BIMS of
9, which indicated his cognitive status declined since his admission.
Review of Resident #1's AMA Waiver, dated 03/16/25 12:25 p.m., reflected Resident #1 reviewed and
signed the waiver with LVN B.
Review of the facility's Provider Investigation Report reflected the RN Supervisor notified the facility on
03/16/25 that on 03/16/25 at 12:30 a.m., Resident #1 was not present in his room. There were no
witnesses. Investigation Summary reflected, At approximately 9:45 p.m., CNAs reported to their charge
nurse that they last recalled seeing Resident #1 on 03/15/25 around 6:30 p.m. The charge nurse promptly
informed the RN Supervisor, who prompted the team to initiate an initial search. The facility conducted a
search of the entire community and immediate area outside the community and could not locate Resident
#1. On 03/16/25 at approximately 12:30 a.m., the RN Supervisor notified the ADM, DON, and police. During
this process, the RN Supervisor discovered an itinerary in the copy room containing various pertinent
details, including information regarding a train company, cab company, hotel, and bank. This information
was communicated to the ADM and responding police officer upon their arrival on-site. The search efforts
were then expanded within the community by reaching out to the contacts and businesses listed on the
itinerary. The ADM first contacted the hotel at approximately 2:00 a.m., only to be informed that Resident #1
was not present there. However, later that morning, the memory care director contacted the hotel again and
was informed that Resident #1 was indeed at the hotel. In response, the memory care director,
accompanied by another team member and a social worker, proceeded to the hotel to retrieve Resident #1.
An assessment was conducted, and attempts were made to persuade Resident #1 to return to the
community; however, Resident #1 declined. Resident #1 who has a BIMS of 12 and when assessed by the
charge nurse on site shared, he is alert and oriented x4, explained that he had intentionally departed from
the community without signing out or notifying his nurse, as he believed the nurse would not support his
desire to visit a friend. He expressed plans to continue to a friend's home in Oklahoma, where he preferred
to be. Resident #1 was subsequently informed that should he choose not to return, he would need to sign
out of the community AMA, which he proceeded to do. One of the team members then returned to the
community to collect all of his medications and APS was notified. Additionally, his family was informed that
he had been located and was safe. The following morning, the community dispatched a charge nurse back
to Resident #1's hotel room to conduct a health and welfare check, ensuring that he remained safe, alert,
and oriented. Upon this visit, it was confirmed that he was indeed safe, alert, and oriented, and his family
had arrived at the hotel. The facility's investigation findings were unfounded. Staff were in-serviced on
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 8 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Few
elopement response on unknown date by unknown person, abuse and neglect reporting on unknown date
by the DON, and medication administration documentation on unknown date by the DON. There were no
in-services related to checking residents' wander guard devices to ensure functionality and placement.
During facility's immediate response, staff identified Resident #1's exit seeking device was removed and left
within the community. There were no immediate, risk, system, and monitoring response interventions
related to checking and ensuring all other residents' wander guard devices and wander guard alarm system
were functional and in place. Staff statements reflected CNA C observed Resident #1 on 03/15/25 in the
early afternoon, CNA D observed Resident #1 around 3:00 p.m., CNA F observed Resident #1 lying in his
bed around 5:45 p.m., CNA E observed Resident #1 lying in his bed around 6:00 p.m., LVN A observed
Resident #1 lying in his bed at approximately 6:20 p.m., the RN Supervisor was notified by LVN A that
Resident #1 was missing at approximately 10:00 p.m., and the Memory Care Director called and found
Resident #1 at a hotel on unknown date.
During an interview on 03/21/25 at 11:40 a.m., the ADM stated Resident #1 was discharged from the
facility. The ADM stated he could not recall the exact discharge date .
During an interview on 03/21/25 at 11:49 a.m., Resident #1's FAM stated Resident #1 wore a wander guard
device at the facility. FAM stated LVN G called and told them on 03/15/25 at 10:30 p.m. the facility staff were
unable to locate and were searching for Resident #1. The FAM stated LVN G called and told them on
03/16/25 at 12:00 a.m. that Resident #1 was last seen lying in his bed in his room on 03/15/25 at 6:30 p.m.
The FAM stated on 03/16/25 at 12:46 p.m., the ADM called and told them Resident #1 was found at a hotel,
did not want to return to the facility, staff conducted a BIMS evaluation, and allowed Resident #1 to sign
himself out AMA. The FAM stated Resident #1 told them he was able to take off the wander guard device
on his own, had taken off his wander guard device, and placed it in his dresser one month ago (February
2025). The FAM stated Resident #1 told them he left the facility through the front door, and they did not
know if anyone observed Resident #1 leave the facility. The FAM stated Resident #1 told them he got a ride
to the hotel by giving his walker to some strangers. The FAM stated Resident #1 told them he fell in the
hotel shower and scraped his knee. The FAM stated Resident #1 was in denial about his dementia,
limitations, and was a high fall risk. The FAM stated they took Resident #1 to the hospital on [DATE] to be
evaluated because they believed the facility did not evaluate him.
During an interview on 03/21/25 at 2:16 p.m., Resident #1 stated he took off his wander guard device one
month ago and staff did not notice him not wearing it since he took it off. Resident #1 stated staff last
checked on him on 03/15/25 around 7:00 a.m., he ate breakfast in his room around 8:00 a.m., walked out
the facility's front door around 11:00 a.m., and did not return. Resident #1 stated no one observed him walk
out the facility's front door because the receptionist and staff were all on a break and not present. Resident
#1 stated he did not tell anyone that he left the facility because it was nobody's business, and he did not
want to return to the facility. Resident #1 stated he left the facility because the facility ran out of tissue
paper. Resident #1 stated he walked for two hours to a store (approximately 2.8 miles from the facility), got
a ride at some point to the store, got another ride to the hotel, and arrived at the hotel (approximately 10
miles from the store) around 3:00 p.m.-4:00 p.m. Resident #1 stated he lost his balance, fell, and hit his
shin while taking a shower at the hotel on the morning of 03/16/25. Resident #1 stated he often fell before
his admission to the facility. Resident #1 stated the facility staff found him at the hotel on 03/16/25 around
11:00 a.m. Resident #1 stated the SW had him sign an AMA after he told the facility staff he did not want to
return to the facility. Resident #1 stated his FAM were his POAs and the facility typically notified his FAM for
decisions about his care. Resident #1 stated he went to the hospital from [DATE] through 03/21/25 and did
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 9 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
not know why he was kept at the hospital.
Level of Harm - Immediate
jeopardy to resident health or
safety
An attempt to call and interview the MD was made on 03/21/25 at 3:08 p.m. The phone number provided
was a general phone number.
Residents Affected - Few
During an interview on 03/21/25 at 3:09 p.m., the NP stated she expected CNAs and nurses to make hourly
rounds on the residents. The NP defined elopement as someone attempting to leave and was deemed as
not being safe to be on their own. The NP stated she did not know Resident #1 was an elopement risk. The
NP stated Resident #1 had dementia, history of elopement, and wore a wander guard device. The NP
stated she did not know if it was safe for Resident #1 to be out alone without supervision because he had
mild dementia and took medications to slow down his dementia progression. The NP stated the wander
guard alarm rang if a resident tried to leave the facility. The NP stated she did not know how often the
wander guard was required to be checked. The NP stated she expected the nurses to check residents'
wander guard devices daily, notify her if a resident took off the wander guard device and said, Because it's
for safety. The NP stated she knew the importance of checking residents' wander guard devices and said, It
was a device used to determine if a resident left the facility unsupervised. It's a safety issue. It's not
supposed to be easy to take off a wander guard. The wander guards were supposed to be placed securely
around residents' ankles or wrists.
During an interview on 03/22/25 at 9:34 a.m., RN F stated CNAs and nurses were responsible for checking
on residents every two hours. RN F stated she defined elopement as when a resident left the facility or
locked unit. RN F stated residents' wander guards were to be checked daily and placed on a resident's right
arm. RN F stated she never observed a resident take of their wander guard and believed residents could
find a way of taking off their wander guard. RN F stated she knew the importance of checking residents'
wander guard devices and said, To ensure safety and make sure the resident was able to use it and make
sure the alarm worked. I'm sure there were some that would try and take it off. Residents could go any
number of places, walk out in the street, and be injured or taken any numbers of ways and unimaginable
things.
During an interview on 03/22/25 at 10:04 a.m., CNA G stated she checked on residents every hour. CNA G
stated she knew the importance of checking on residents and said, To know where resident was and to
prevent falls. CNA G stated she defined elopement as a resident getting out of the facility. CNA G stated
she would search for the resident if a resident was missing and notify the nurse if she could not find the
resident. CNA G stated CNAs and nurses checked residents' wander guards and ensured the wander
guards were functioning and in place daily.
During an interview on 03/22/25 at 10:14 a.m., LVN H stated CNAs and nurses were required to check on
residents every two hours. LVN H stated she defined elopement as a resident leaving the facility and was
unable to be found without anyone knowing. LVN H stated nurses were responsible for checking residents'
wander guard devices and ensuring they were functioning and in place. LVN H stated she knew the
importance of checking residents' wander guard devices and said, Residents could go missing, and staff
could just not know that residents were outside.
During an interview on 03/22/25 at 10:31 a.m., CNA I stated CNAs and nurses were responsible for
checking on residents every 15 or 20 minutes. CNA I stated she could not define elopement because she
did not know what it meant. CNA I stated she would immediately notify a nurse and search for the resident
if a resident was missing and she was unable to locate the resident. CNA I stated she was unsure who was
responsible for checking residents' wander guard devices to ensure they were functioning and in place.
CNA I stated she knew the importance of checking residents' wander guard devices and
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 10 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Few
said, Just in case a resident took off, to make sure the wander guard alarm goes off, residents don't walk
out the building and get lost, and so we wouldn't know they were gone because it could be devastating.
During an interview on 03/22/25 at 10:51 a.m., the Memory Care Director stated CNAs and nurses checked
on residents every two hours. The Memory Care Director stated she defined elopement as someone
leaving the facility. The Memory Care Director stated she would look for the resident if a resident was not in
their room and notify the DON and the ADM if the resident was still missing. The Memory Care Director
stated nurses checked residents' wander guard devices to make sure they were functioning and in place.
The Memory Care Director stated she knew the importance of checking the wander guard devices and
said, So you know if a resident left and could locate the resident. The resident could disappear, and no one
could know where they were at.
During an interview on 03/22/25 at 11:02 a.m., CNA J stated CNAs and nurses checked on residents every
30 minutes. CNA J stated she knew the importance of checking on residents and said, Because a resident
could go missing or fall. CNA J stated she would locate a resident and notify the nurse if she could not find
a resident. CNA J stated CNAs and nurses were responsible for checking residents' wander guard devices.
CNA J stated she knew the importance of checking residents' wander guard devices and said, If we don't,
residents will wander out the doors. Very important.
During an interview on 03/22/25 at 11:14 a.m., the MS stated the RN Supervisor called and notified him on
03/16/25 around 12:45 a.m.-12:50 a.m. that Resident #1 eloped from the facility and there was damage to
an exit door on Resident #1's hall. The MS stated the ADM called and notified him on 03/16/25 at 12:52
a.m. that Resident #1 broke off the facility's back door wander guard alarm plate and removed the battery.
The MS stated he visited the facility on 03/16/25 and observed a paperclip, screw, and wander guard alarm
system cover stored in a fire extinguisher box near the exit door on Resident #1's hall. The MS stated he
checked the wander guard alarm system daily and did not document the daily inspections before Resident
#1's incident. The MS stated he repaired the exit door, verified the wander guard alarm system on the door
was operable, and provided a wander guard tester to staff after Resident #1's incident. The MS stated he
and the nurses checked residents' wander guard devices to ensure they were functioning. The MS stated
the nurses checked residents' wander guard devices to ensure they were in place. The MS stated he
checked the facility's exit doors and computers to ensure residents' wander guard devices were functioning
and notified the DON whenever they were inoperable. The MS stated residents required assistance with
taking off their wander guard devices. The MS stated he never observed a resident take off their wander
guard device by themself. The MS stated he knew the importance of checking residents' wander guard
devices and said, Because it's for the safety of the resident. Residents could get out, get hurt, get struck,
and could pass away.
During an interview on 03/22/25 at 1:15 p.m., CNA K stated she frequently checked on residents and could
not clarify on what she meant by frequent. CNA K stated CNAs and nurses checked on residents every two
hours. CNA K stated she knew the importance of checking on residents and said, To make sure everyone
was alive, and wellbeing was okay, and care was provided. CNA K stated she defined elopement as when a
resident was not in the facility. CNA K stated she would notify a nurse if a resident was missing. CNA K
stated CNAs monitored residents' wander guard devices and management installed the wander guard
alarms. CNA K stated she knew the importance of checking residents' wander guard devices and said, You
don't want anything to happen to them. Some people have dementia. They could get hurt out there.
During an interview on 03/22/25 at 1:45 p.m., CNA D stated she last saw Resident #1 in his room on
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 11 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Few
03/15/25 around 3:00 p.m. CNA D stated she was the only CNA working on Resident #1's hall on 03/15/25.
CNA D stated the RN Supervisor notified her on 03/16/25 that Resident #1 was missing. CNA D stated she
checked on residents every two hours. CNA D stated she knew the importance of checking on residents
and said, Because residents who were ADL dependent were bed bound and needed to be repositioned
and some residents were incontinent and needed to be changed and some residents had wander guard so
to make sure they were in the facility. CNA D stated she defined elopement as a resident who escaped from
the facility and wandered into the facility, and no one was aware of it. CNA D stated she would search for
the resident and notify the nurse or another supervisor if a resident was missing. CNA D stated she did not
know who was responsible for checking residents' wander guard devices and ensuring they were functional
and in place. CNA D stated she knew the importance of checking residents' wander guard devices and
said, Residents could leave the facility and get harmed easily. If a resident had Alzheimer's disease, they
could slip out of the wander guard and leave the facility and wander out into street and no one would know.
During an interview on 03/22/25 at 2:05 p.m., the RN Supervisor stated LVN A notified her on 03/15/25
around 10:00 p.m. that Resident #1 was not in his room and missing. The RN Supervisor searched inside
and outside the facility, did a head count, and could not find Resident #1. The RN Supervisor stated LVN A
notified the police, and she notified the ADM, the DON, and the Pharmacy Coordinator, who told her that
she noticed Resident #1's itinerary and suspected Resident #1 left sometime during the day. The RN
Supervisor stated CNA L told her that he noticed Resident #1's lunch tray was untouched around 5:30
p.m.-6:00 p.m. and told CNA D, who told him to replace Resident #1's lunch tray with a dinner tray. The RN
Supervisor stated she observed Resident #1's dinner tray in Resident #1's room and found his wander
guard device in his drawer. The RN Supervisor stated the Memory Care Director and LVN B found Resident
#1 at a hotel on 03/16/25. The RN Supervisor stated she defined elopement as when a person wandered
off from the facility without a caregiver being aware of him or her leaving the facility. The RN Supervisor
stated CNAs and nurses checked on residents every two hours or more frequently on residents who were
an elopement risk and had a history of wandering. The RN Supervisor stated she knew the importance of
checking on residents and said, To be there to prevent a fall. Residents could fall and be on the floor for a
while. The RN Supervisor stated charge nurses were responsible for checking residents' wander guards to
ensure they were functioning and in place. The RN Supervisor stated she knew the importance of checking
residents' wander guard devices and said, Sometimes wander guards could be loose or not working and
sometimes residents could take them off like what happened that night . Residents could elope from the
facility and end up somewhere.
During an interview on 03/22/25 at 2:35 p.m., LVN A stated she defined elopement as when a resident got
out of the building, expressed desire or a need to leave the facility, and not wanting to come back to the
facility or be at the facility. LVN A stated she would ask a CNA, look for the resident, and notify the RN
Supervisor if a resident was missing. LVN A stated CNA E notified her on 03/15/25 between 9:00 p.m. and
9:30 p.m. that she did not observe Resident #1 in his room since the beginning of their shift, which was
from 6:00 p.m. through 6:00 a.m. LVN A stated she observed Resident #1 walking from his room towards
what she believed was the facility library around 6:15 p.m. and 6:20 p.m. and did not observe him after that
observation because she was conducting medication pass for 48 other residents. LVN A stated she told
CNA E to search for Resident #1 in the facility and around the facility's perimeter. LVN A stated she found
Resident #1's wander guard device in his drawer. LVN A stated nurses checked residents' wander guard
devices every shift to ensure functionality and they were in place. LVN A stated she checked Resident #1's
wander guard device at the beginning of her shift on 03/15/25. LVN A stated she observed the exit door
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 12 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Few
at the end of Resident #1's hall did not have an outside wander guard alarm system panel on it during her
search for Resident #1. LVN A stated the MS was responsible for checking the wander guard alarm system
panel and did not know how often the MS completed that task. LVN A stated she found Resident #1's
itinerary, called the hotel, and the hotel staff told her that he was not there. LVN A stated the Memory Care
Director called the hotel again and found out Resident #1 was at the hotel on 03/16/25.
During an interview on 03/22/25 at 3:09 p.m., CNA E stated CNAs and nurses checked on residents every
two hours. CNA E stated she knew the importance of checking on residents and said, Because residents
could wander around and get lost and so residents are clean and well-positioned. CNA E stated she
defined elopement as when a resident wanders without a trace. CNA E stated she did not observe Resident
#1 when she started her shift on 03/15/25 around 6:10 p.m. and 6:15 p.m. CNA E stated she thought she
observed Resident #1 underneath his bed sheet in his bed. CNA E stated she noticed Resident #1's dinner
tray was untouched and realized Resident #1 was not in his bed. CNA E stated she notified LVN A around
8:00 p.m. CNA E stated her and LVN A searched in the facility and around the facility's premises to look for
Resident #1 and notified the RN Supervisor and the police. CNA E stated she observed Resident #1's
wander guard device was in his drawer. Resident #1 had a phone on his bed in which he made calls to a
cab company on 03/15/25 around 12:13 p.m. Resident #1 had an itinerary listing hotel information and
notified LVN A. CNA E stated everyone who cared for the resident was responsible for checking wander
guard devices to ensure functionality and they were in place. CNA E stated she knew the importance of
checking residents' wander guard devices and said, For resident safety. Residents could leave the building,
and no one would know because the alarm would not turn on.
During an interview on 03/22/25 at 3:32 p.m., CNA C stated she defined elopement as a resident not being
on the premises or in the facility. CNA C stated she would notify the nurse if she could not locate a resident.
CNA C stated she last observed Resident #1 walking up the hall towards the nursing station on 03/15/25
around 4:00 p.m. CNA C stated nurses were responsible for checking residents' wander guard devices.
CNA C stated she knew the importance of checking residents' wander guard devices and said, Residents
could go out the door and get away if a resident's wander guard was not checked.
During an interview on 03/22/25 at 3:46 p.m., CNA L stated he defined elopement as when a resident left
the facility. CNA L stated he would notify a nurse if a resident was missing. CNA L stated he did not observe
Resident #1 in his room during his shift on 03/15/25 from 2:00 p.m. through 10:00 p.m. CNA L stated on
03/15/25 around 5:15 p.m., he was passing out dinner trays and observed Resident #1 was not in his room
and his lunch tray was still in his room. CNA L stated he notified an unknown name CNA (CNA D) that he
did not observe Resident #1 in his room, observed Resident #1's lunch tray was in his room on his bedside
table, and that Resident #1 did not eat his lunch. CNA L stated the CNA (CNA D) told him to take Resident
#1's lunch tray and replace it with Resident #1's dinner tray. CNA L stated he did not notify a nurse because
he did not know the facility's system because it was his third day of training on 03/15/25.
During an interview on 03/22/25 at 4:20 p.m., CNA M stated she defined elopement as a resident who ran
away from the facility. CNA M stated she would notify the nurse and the ADM if a resident was missing.
CNA M stated CNAs and nurses checked on residents every two hours. CNA O stated she knew the
importance of checking on residents and said, To make sure they received care and not trying to leave or
on the side of their bed. CNA O stated anyone can check the residents' wander guard devices. CNA O
stated she knew the importance of checking residents' wander guard devices and said, Resident could walk
out the door and no one would know or be alerted.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 13 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
During an interview on 03/22/25 at 4:33 p.m., LVN G stated CNAs and nurses checked on residents every
two hours. LVN G stated she knew the importance of checking on residents and said,[TRUNCATED]
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 14 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in
accordance with accepted professional standards.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and record review, the facility failed to maintain medical records on each resident that were
complete, accurately documented, readily accessible, and systematically organized for 1 (Resident #1) of
12 residents reviewed for elopement.
The facility failed to ensure staff's statements were accurately documented when they last observed and
checked on Resident #1 before he eloped on 03/15/25.
This failure could place residents at risk of not being checked on, eloping, falls, and changes in condition.
Findings included:
Review of Resident #1's admission Record, dated 03/21/25, reflected a [AGE] year-old male who was
admitted to the facility on [DATE] with diagnoses including Alzheimer's disease, unspecified dementia,
depression, and unsteadiness on feet. Resident #1 had an MPOA and FPOA, which were his responsible
parties.
Review of Resident #1's admission and Modified MDS Assessments, dated 12/25/24, reflected he had a
BIMS score of 12, which indicated he had moderate cognitive impairment. Resident #1 used a
wander/elopement alarm daily. Resident #1 required supervision with toileting, bathing, dressing, and
transferring, set-up assistance with personal and oral hygiene, and was independent with eating and
repositioning.
Review of Resident #1's BIMS Evaluation, dated 03/16/25 at 1:46 p.m. by SW, reflected he had a BIMS of
9, which indicated his cognitive status declined since his admission.
Review of Resident #1's admission Assessment, dated 03/21/25, reflected he was a high risk for elopement
and had on one or more occasions attempt to exit or had exited the facility.
Review of Resident #1's Care Plan, dated 01/01/25, reflected he was exit-seeking and at risk for elopement
and/or wandering with unsafe boundaries related to his dementia. Resident #1 was also at risk for falls
related to his unsteady gait, poor balance, history of falls, osteoarthritis, and dementia.
Review of Resident #1's Progress Notes reflected there were no notes from 02/21/25 through 03/15/25. The
progress notes also reflected:
-A note by LVN A on 03/16/25 at 6:01 a.m., This nurse was notified by CNA's at approx. 2130 (9:30 p.m.)
that resident had not been seen since the beginning of the shift. We began searching his regular spots, like
the library and dining room. When we couldn't locate him, RN supervisor was informed and she notified
DON and administrator. Family was notified and Police and PD were also informed and responded to the
incident. Every hall was instructed to check every room, bathroom, closet and office. The perimeter of the
building was searched and Police searched the entire property by their patrol vehicles. DON and
administrator were informed and administrator arrived to the facility to aid in the investigation. PD was
informed and also arrived on scene to obtain more information about
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 15 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
resident's appearance and other pertinent information. Family was informed and kept updated throughout
the shift.
-A note by the DON on 03/16/25 at 8:26 a.m., Notified by CNAs on duty that resident was not located in
room upon rounds. Staff immediately initiated room search which then extended to entire community and
campus without identifying resident's location. Said nurse immediately called Administrator, Police and PD
to inform of possible missing person. PD onsite and additional details were provided. Family reported that
resident has previously done this before and to notify them if resident's whereabouts are identified.
Resident confirmed that he left the community yesterday evening with the intention of not returning.
Resident is A&O x 4 and verbalized his plans of moving from the area to Oklahoma where he has friends.
Resident was asked why he failed to alert the staff of his intentions and resident replied that he chose not
to alert staff because he thought that the staff would not allow him to leave the facility. Resident reports that
he is not happy with his family and does not want his family making his decisions. Resident has
communicated that he is capable of making his own decisions and intends on doing so. Resident is in a
local hotel room and reports that his plan continues to be to go to a friend's home and ultimately plans to
move to Oklahoma. He stated that may consider a community in Oklahoma or wants his own apartment. He
also reported that he is going to store tomorrow to get a phone, but for now he will remain at his hotel.
Resident was informed that his PCP has provided orders that he is discharged from community AMA and
that his medications will be released to him and that a nurse will review the medications with him as
recommended and that Home Health will be referred if he is agreeable. Resident was informed that out of
an abundance of caution community will refer to APS for wellness checks as well as possible assistance
that he may need for relocating since resident is not agreeable to remain in the facility. Resident was
informed that any additional belongings he may have in the community will also be brought to him at the
hotel along with his medications and that in good faith the community is going to have a nurse review his
medications with him to ensure he is able to properly administer and that we strongly recommend that he
allow home health services. Despite education and resident has been discharged AMA at his request.
Community will adhere to MD's recommendations for home health referral and out of an abundance of
caution SW will notify APS for a wellness check and any additional support that resident may need.
-A Late Entry note by the SW on 03/16/25 10:00 a.m., SW was notified that resident expressed a desire to
no longer reside at facility. SW was asked to bring the AMA waiver to resident's location. The waiver was
signed by resident, with a nurse serving as the witness. SW conducted a Brief Interview for Mental Status
exam with resident, scoring 9. Additionally, SW provided information regarding a nursing home in
Oklahoma, which resident expressed interest in. Upon returning to facility, SW immediately called APS to
report resident leaving AMA.
Review of Resident #1's Hotel Registration, printed on 03/15/25 at 2:14 p.m., reflected Resident #1 arrived
at the hotel on 03/15/25 and signed his checked in registration in-person.
Review of Resident #1's MAR/TAR , dated 03/21/25, reflected CNA C documented administering Resident
#1's order of 1 drop of Carboxymethylcellulose Sod PF Ophthalmic Solution 0.5 % in both Resident #1's
eyes on 03/15/25 at 11:00 a.m. and 4:00 p.m. and the DON documented he was out of the community at
9:00 p.m.
Review of Resident #1's Pain Level Summary, dated 03/21/25, reflected staff conducted and documented a
numerical pain assessment on Resident #1 in which they indicated he had 0/10 pain on 03/15/25 at 4:48
p.m.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 16 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Review of Resident #1's POC, dated 03/21/25, reflected CNA D documented Resident #1 ate 76-100% of
his meal on 03/15/25 at 1:22 p.m. CNA E documented and signed that she set up Resident #1's meal and
supervised Resident #1 eating on 03/15/25 at 9:01 p.m.
Review of the facility's Provider Investigation Report reflected the RN Supervisor notified the facility on
03/16/25 that on 03/16/25 at 12:30 a.m., Resident #1 was not present in his room. There were no
witnesses. Investigation Summary reflected, At approximately 9:45 p.m., CNAs reported to their charge
nurse that they last recalled seeing Resident #1 on 03/15/25 around 6:30 p.m. The charge nurse promptly
informed the RN Supervisor, who prompted the team to initiate an initial search. The facility conducted a
search of the entire community and immediate area outside the community and could not locate Resident
#1. On 03/16/25 at approximately 12:30 a.m., the RN Supervisor notified the ADM, DON, and police. During
this process, the RN Supervisor discovered an itinerary in the copy room containing various pertinent
details, including information regarding a train company, cab company, hotel, and bank. This information
was communicated to the ADM and responding police officer upon their arrival on-site. The search efforts
were then expanded within the community by reaching out to the contacts and businesses listed on the
itinerary. The ADM first contacted the hotel at approximately 2:00 a.m., only to be informed that Resident #1
was not present there. However, later that morning, the memory care director contacted the hotel again and
was informed that Resident #1 was indeed at the hotel. In response, the memory care director,
accompanied by another team member and a social worker, proceeded to the hotel to retrieve Resident #1.
An assessment was conducted, and attempts were made to persuade Resident #1 to return to the
community; however, Resident #1 declined. Resident #1 who has a BIMS of 12 and when assessed by the
charge nurse on site shared, he is alert and oriented x4, explained that he had intentionally departed from
the community without signing out or notifying his nurse, as he believed the nurse would not support his
desire to visit a friend. He expressed plans to continue to a friend's home in Oklahoma, where he preferred
to be. Resident #1 was subsequently informed that should he choose not to return, he would need to sign
out of the community AMA, which he proceeded to do. One of the team members then returned to the
community to collect all of his medications and APS was notified. Additionally, his family was informed that
he had been located and was safe. The following morning, the community dispatched a charge nurse back
to Resident #1's hotel room to conduct a health and welfare check, ensuring that he remained safe, alert,
and oriented. Upon this visit, it was confirmed that he was indeed safe, alert, and oriented, and his family
had arrived at the hotel. The facility's investigation findings were unfounded. Staff statements reflected CNA
C stated she observed Resident #1 on 03/15/25 in the early afternoon, CNA D stated she observed
Resident #1 on 03/15/25 around 3:00 p.m., CNA F stated she observed Resident #1 lying in his bed on
03/15/25 around 5:45 p.m., CNA E stated she observed Resident #1 lying in his bed on 03/15/25 around
6:00 p.m., LVN A stated she observed Resident #1 lying in his bed on 03/15/25 at approximately 6:20 p.m.,
the RN Supervisor stated she was notified by LVN A that Resident #1 was missing at approximately 10:00
p.m., and the Memory Care Director stated she called and found Resident #1 at a hotel on unknown date.
During an interview on 03/21/25 at 11:40 a.m., the ADM stated Resident #1 discharged from the facility and
could not recall the discharge date .
During an interview on 03/21/25 at 11:49 a.m., Resident #1's FAM stated LVN G called and notified them
on 03/15/25 at 10:30 p.m. that the facility staff were unable to locate Resident #1 and were searching for
him. The FAM stated LVN G called and notified them on 03/16/25 at 12:00 a.m. that Resident #1 was last
observed lying in his bed in his room on 03/15/25 at 6:30 p.m. The FAM stated the ADM called and notified
them on 03/16/25 at 12:46 p.m. Resident #1 was found at a hotel. The FAM stated they believed the facility
staff were lying about last observing Resident
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 17 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
Level of Harm - Minimal harm
or potential for actual harm
#1 on 03/15/25 at 6:30 p.m. because the hotel staff told them that Resident #1 checked into the hotel on
03/15/25 at 2:13 p.m.
The surveyor emailed the ADM a list of records, including requesting to review the facility's in-services from
03/01/25 through 03/21/25, on 03/21/25 at 12:20 p.m.
Residents Affected - Some
During an interview on 03/21/25 at 2:16 p.m., Resident #1 stated staff last checked on him on 03/15/25
around 6:00 a.m. when they checked his blood sugar. Resident #1 stated he ate breakfast in his room on
03/15/25 around 7:00 a.m. Resident #1 stated he left the facility around 11:00 a.m. and did not return to the
facility. Resident #1 stated he walked for two hours to a store (approximately 2.8 miles from the facility), got
a ride at some point to the store, got another ride to the hotel, and arrived at the hotel (approximately 10
miles from the store) around 3:00 p.m. and 4:00 p.m. Resident #1 stated the facility staff found him at the
hotel on 03/16/25 around 11:00 a.m.
During an interview on 03/22/25 at 10:14 a.m., LVN H stated she documented care provided to a resident in
residents' progress notes and medications administered to a resident in the residents' MAR. LVN H stated
the CNAs documented ADL care provided to a resident in the residents' POC. LVN H stated she knew the
importance of accurately documenting care and said, For everyone's knowledge, so there was a reference
point and so everyone on the team was involved. Residents could go missing and be lost if there was
incorrect documentation.
During an interview on 03/22/25 at 10:31 a.m., CNA I stated she documented ADL care provided to a
resident in the residents' POC as soon as possible, when she can and in between rounds. CNA I stated she
knew the importance of accurately documenting ADL care in the residents' POC and said, Just in case if a
fall occurred, a resident felt bad or needed to be changed, to make sure everything was okay with resident
and to catch everything quickly. We are all held accountable for documentation. Residents could be missing
in action or not be at the facility.
During an interview on 03/22/25 at 1:45 p.m., CNA D stated she last observed Resident #1 in his room on
03/15/25 around 3:00 p.m. when he refused his shower that she offered. CNA D stated she was the only
CNA working on Resident #1's hall and another hall on 03/15/25. CNA D stated a CNA Trainee (CNA L)
was working in the shower room on 03/15/25 around 4:00 p.m. and was working with her on Resident #1's
hall. CNA D stated she documented ADL care provided to a resident in the residents' POC after ADL care
was performed, refused or before 2:00 p.m. per the facility policy. CNA D stated she knew the importance of
accurately and timely documenting ADL care in the residents' POC and said, If you did not document, then
it did not happen. To make sure you did not forget anything and make sure the time of the completed task is
accurate. Residents could slip out the facility or not receive the ADL care .
During an interview on 03/22/25 at 2:05 p.m., the RN Supervisor stated LVN A notified her on 03/15/25
around 10:00 p.m. that Resident #1 was not in his room and missing. The RN Supervisor stated CNA L told
her that he noticed Resident #1's lunch tray was untouched around 5:30 p.m. and 6:00 p.m., told CNA D,
and CNA told him to replace the lunch tray with a dinner tray. The RN Supervisor stated she documented
medications administered and treatments given to a resident in the residents' progress notes .
During an interview on 03/22/25 at 2:35 p.m., LVN A stated CNA E notified her on 03/15/25 around 9:00
p.m. and 9:30 p.m. that she had not observed Resident #1 in his room since the beginning of their 6:00 p.m.
through 6:00 a.m. shift. LVN A stated she last observed Resident #1 walking from his room
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 18 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
towards what she assumed to be the facility's library on 03/15/25 around 6:15 p.m. and 6:20 p.m. LVN A
stated she did not observe Resident #1 after the previously mentioned observation of him because she was
busy conducting medication pass for 48 other residents. LVN A stated she documented medications
administered to a resident in the residents' MAR. LVN A stated she knew the importance of accurately
documenting medications administered to residents in the residents' MAR and said, Because to know if
resident had a habit of refusing medication. Residents could start having side effects or overdose. LVN A
stated she found Resident #1's itinerary that illustrated hotel information, she called the hotel on 03/15/25,
and was told he was not there. LVN A stated she was unsure if she documented her call to the hotel in a
progress note .
During an interview on 03/22/25 at 3:09 p.m., CNA E stated she did not observe Resident #1 during her
6:00 p.m. through 6:00 a.m. shift. CNA E stated she thought she observed Resident #1 underneath his bed
sheet in bed. CNA E stated around 8:00 p.m., she noticed Resident #1's dinner tray was untouched,
observed and realized Resident #1 was not in his bed, and notified LVN A. CNA E stated during her search
for Resident #1, she observed Resident #1 had a phone on his bed that had calls made to the yellow cab
on 03/15/25 around 12:13 p.m. and notified LVN A and found Resident #1 had an itinerary that included
hotel information that she started making calls to. CNA E stated she documented ADL care provided to a
resident in the residents' POC after each round. CNA E stated she knew the importance of accurately and
timely documenting ADL care in residents' POC and said, So nurses could give attention to a resident and
so changes in condition were found. Residents could have something bad happen to them if ADL care was
not accurately and timely documented in POC .
During an interview on 03/22/25 at 3:32 p.m., CNA C stated she also worked as an MA. CNA C stated she
last observed Resident #1 walking up the hall towards the nursing station on 03/15/25 around 4:00 p.m.
CNA C stated she documented medications administered to a resident in the residents' MAR. CNA C
stated she knew the importance of accurately documenting medications administered in residents' MAR
and said, To make sure the resident received medications on time, resident was visibly seen and taken the
medication and for the safety of the resident. Residents could die and anything could happen to them if the
MAR was falsified.
During an interview on 03/22/25 at 3:46 p.m., CNA L stated he was passing out dinner trays when he
observed Resident #1 was not in his room and Resident #1's lunch tray was in his room on 03/15/25
around 5:15 p.m. CNA L stated he notified an unknown CNA (CNA D) he did not observe Resident #1, and
observed Resident #1's lunch tray was untouched and still in his room on his bedside table. CNA L stated
the unknown CNA (CNA D) told him to take Resident #1's lunch tray and replace it with Resident #1's
dinner tray. CNA L stated he did not notify a nurse because he did not know the facility's system because it
was his third day of training orientation. CNA L stated he did not observe Resident #1 in his room during his
2:00 p.m. through 10:00 p.m. shift on 03/15/25 .
During an interview on 03/22/25 at 7:36 p.m., the Pharmacy Coordinator stated she last observed Resident
#1 lying in his bed in his room before dinner on 03/15/25 around 4:40 p.m .
During an interview on 03/22/25 at 7:57 p.m., the ADM stated the RN Supervisor notified him on 03/16/25
around 12:10 a.m. and 12:15 a.m. that the CNAs last observed Resident #1 on 03/15/25 around 6:30 p.m.
The ADM stated the RN Supervisor also told him the CNAs observed Resident #1's lunch tray was still in
his room when conducting a check at 9:00 p.m. The ADM stated he expected the CNAs to document ADL
care provided to residents in residents' POC before leaving their shift and nurses to document care
provided to residents before leaving their shift. The ADM stated he knew the importance of accurately and
timely documenting and said, If we don't document accurately and timely, we could have
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
Page 19 of 20
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675857
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
William R Courtney Texas State Veterans Home
1424 Martin Luther King Jr LN
Temple, TX 76504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
a negative outcome.
Level of Harm - Minimal harm
or potential for actual harm
During an interview on 03/22/25 at 8:34 p.m., the DON stated the ADM notified him on 03/15/25 around
11:00 p.m. that Resident #1 was missing. The DON stated he expected the nurses to enter medication
administrations in residents' MAR within one hour of administering the medication to the resident. The DON
stated he expected CNAs to document ADL care in residents' POC within one hour of the ADL care
provided to the resident. The DON stated when he reviewed Resident #1's MAR after Resident #1's
incident, he found the timeliness and accuracy of documentation was off and in-serviced the staff on MAR
documentation. The DON stated he knew the importance of timely and accurately documenting and said,
Because it could cause a discrepancy and delay.
Residents Affected - Some
The ADM did not provide the state surveyor with the facility's in-services from 03/01/25 through 03/21/25.
Review of the facility's Medication Administration policy, revised January 2023, reflected:
Responsible Disciplines: Licensed Nurses, C.M.A.'s .10. Record the results of medications administered as
necessary.
Documentation: Initial the electronic administration record after the medication is administered to the
resident.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675857
If continuation sheet
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