F 0925
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, record review and interview, the facility failed to maintain an effective pest control program so
that the facility is free of pests and rodents for 2 (Resident #1's room and Resident #3's room) of 5
residents room reviewed for pestThe facility did not ensure Resident #3's room was free of roaches and
Resident #1's room was free of gnats. This failure could place residents at risk for uncomfortable
environment.Findings included: Record review of Resident #1's face sheet dated 01/21/26 reflected,
Resident#1 was admitted to the facility on [DATE]. Resident #1 was diagnosed with but not limited to,
Cerebral palsy (a group on conditions that affect movement and posture), unspecified, major depressive
disorder (Mod disorder that significantly impacts daily life) recurrent, unspecified and anxiety disorder
(mental health conditions that cause fear, dread and other symptoms that are out of proportion to the
situation).Record review of Resident #1 MDS, dated [DATE] reflected Resident #1 had a BIMS score of 11
which showed moderate cognitive impairment.Record review of Resident #3's face sheet dated 01/21/26
reflected, Resident #3 was admitted to the facility on [DATE]. Resident#3 was diagnosed with but not limited
to, Parkinson's disease without dyskinesia, without mention of fluctuations (disease of the nervous system)
mild neurocognitive disorder (early-stage condition featuring slight but noticeable declines in memory,
language, or thinking skills that exceed normal aging) due to known physiological condition without
behavioral disturbance.Record review of Resident #3's MDS, dated [DATE] reflected Resident #3 had a
BIMS score of 9 which showed moderate cognitive impairment.Requested policy on physical environment
and pest control on 01/21/26 at 10:29 am to the Admin and DON by email.During an interview and
observation on 01/21/26 at 10:40 a.m., Resident #3 and Resident #4 were roommates and were
interviewed together. Resident #3 said she had roaches and they kept coming back. Resident #3 said she
had talked with the Admin about the roaches. Resident #3 said the roaches were everywhere in her remote
and refrigerator. Resident #3 said she went to another room and came back to this one. The Surveyor did
not see roaches in Resident #3's bedroom and bathroom at this time. Resident #4 yelled no when surveyor
asked if she had seen roaches in the room recently.During an interview and observation on 01/21/26 at
11:05 a.m., Resident #1 and Resident #2 were roommates and were interviewed together. Resident #1
said, see those little black flies. The surveyor saw gnats around Resident #1's bed. Resident #1 said, it was
hard to sleep at night because of the flies around his head all the time. Resident #1 said, he told them
[nursing staff] about the[ gnats]and they [Maintenance Director] would come and fix it, The surveyor
observed that Resident #1 yelled when he talked and could be heard in the hallway. The Surveyor asked
Resident #2 if the flies bother him, and Resident #2 said no.During an interview on 01/21/26 at 11:15 a.m.,
Resident #5 said that she saw the little black flies in her room, but they do not bother her because they do
not bite.During an interview on 01/21/26 at 11:27 a.m., the Dietary Manager said that she had not seen
gnats and roaches in the kitchen. The Dietary Manager said she was told by other staff that Resident #3
had a problem with
Residents Affected - Few
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
675906
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675906
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/22/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Benbrook Nursing & Rehabilitation Center
1000 McKinley St
Benbrook, TX 76126
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0925
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
roaches. The Dietary Manager said any sightings of pest were reported to the Maintenance Director.During
an interview on 01/21/26 at 12:00 p.m., the Maintenance Director said Resident #3's refrigerator was full of
roaches in late December or early January and had to be placed outside. The Maintenance Director said,
Resident #3 and Resident #4 were moved out of the room temporarily so that housekeeping could deep
clean the room. The Maintenance Director stated he provided treatment and pest control provided
treatment to the room immediately. The Maintenance Director said the facility replaced the refrigerator. The
Maintenance Director said he had reports of gnats throughout the facility and he provided
treatments.During an interview on 01/22/26 at 8:20 a.m., the DON said Resident #3's family and leadership
staff had talked about the refrigerator and roach concern around January. The DON said the family, resident
#3 and facility agreed that if the roaches continue to be an issue the refrigerator would be removed. The
DON said staff does check and clean out the refrigerator. Surveyor asked Resident #3 could surveyor
observed the inside of her refrigerator. Surveyor did not observe roaches at the time of visit.During an over
the phone interview on 01/22/26 at 8:35 a.m., the housekeeping supervisor said he had to deep clean
Resident #1 and Resident #2 room because of the gnats. Both Residents were moved to another room.
Prior to that Resident #3's room had to be deep cleaned and the two residents in that room were
temporarily moved for about a week and then were moved back into their room. The housekeeping
supervisor was not sure when Resident #3 and Resident #4 were moved.During an observation on
01/22/26 at 9:00 a.m., the Maintenance Director and surveyor did a walk-through of Resident #3's room
and found the recommended instructions to seal the toilet and sink pest control form had not been
completed. The Maintenance Director said he was working on a log to keep updated pest control concerns
and treatments. The surveyor observed a blank log at this time. The Maintenance Director had pest control
phone number and provided it to surveyor.Attempted to call pest control on 01/22/26 at 9:30 a.m. and left a
message with the representative.During an interview on 01/22/26 at 9:36 am, CNA A said Resident #3 and
Resident #4 were moved to another room so that they could clean the room for roaches. CNA A said
Resident #3 and Resident#4 were in a different room for about a week. CNA A said Resident#1 and
Resident #2 were moved because of the gnats. CNA A said staff had to clean the room when the residents
leave out to help prevent the bugs. CNA A said housekeeping was cleaning the room. CNA A said she was
not sure of any other residents that had Gnats and roaches in their room.During an interview on 01/22/26 at
9:43 a.m., Housekeeper B and Housekeeper C said they had to move Resident #1 and Resident #2 to
another room to clean the room for the gnats on 01/22/26. Housekeeper B and Housekeeper C had seen
roaches in Resident #3's room before and does not recall seeing any and the last week.During an interview
on 01/22/26 at 9:50 a.m., the DON said she did not know why Resident #1 and Resident #2 had changed
rooms. The DON stated pest control issues are reported to the nurses usually by residents. The DON
stated Maintenance Director, Housekeeping supervisor and the Admin are made aware of the pest
sightings.Requested policy on physical environment on 01/22/26 at 9:32 am to the DON by email.Record
review of pest prevention service report, dated 09/26/25, reflected: caulking/sealing/screening
required/seals around toilets and sinks in rooms [Resident#3 and Resident#4 room} need to be sealed to
prevent future American roach activity.Record review of pest prevention service report, dated,9/26/25,
9/29/25, 10/01/25, 10/16/25, 10/17/25, 11/10/25, 11/12/25, 11/21/25,12/03/25, 12/25, 12/22/25, 12/24/25
and 1/9/26 reflected customer responsibility included bathroom recommendations: seal openings to prevent
pest access. Interior/Exterior doors recommendations included replace worn weather striping to prevent
pests.Surveyor did not receive physical/homelike environment or pest control policy before exit.
Event ID:
Facility ID:
675906
If continuation sheet
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