F 0677
Provide care and assistance to perform activities of daily living for any resident who is unable.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and record review the facility failed to ensure a resident who is unable to carry out activities of
daily living receives the necessary services to maintain good personal and oral hygiene for 1 (Resident 1)
of 10 residents reviewed for ADLs.
Residents Affected - Few
The facility failed to ensure Resident #1's dentures were cleaned regularly.
The failure was identified as past non-compliance as the facility had instituted adequate corrective
measures to prevent reoccurrence of the non-compliance.
This failure could place residents at risk of poor hygiene and grooming, bad breath, mouth sores and
thereby decrease their quality of life.
Findings Included:
Record review of Resident #1's face sheet, dated 6/13/24, revealed an [AGE] year-old female admitted to
the facility on [DATE] with diagnoses that included, but were not limited to: respiratory failure with hypoxia
(inadequate oxygen), mild protein-calorie malnutrition (lack of proper nutrition), muscle weakness, lack of
coordination, communication deficit, aphasia following cerebral infarction (language disorder following
ischemic stroke), dysphagia (difficulty swallowing), muscle wasting and atrophy, mood disorder, candidiasis
(fungal infection), parkinsonism (tremors in hands, arms legs, muscle stiffness, slowness of movement,
impaired balance), epilepsy (seizure disorder), speech and language deficits, cataract (clouding of the lens
of the eye), osteoporosis (weak and brittle bones), pain, need for assistance with personal care, depressive
episodes, difficulty walking, unsteadiness on feet, anxiety disorder, dementia (loss of cognitive functioning thinking, remembering and reasoning), hypertension (high blood pressure), heart failure, hemiplegia and
hemiparesis (complete or severe paralysis on one side of the body).
Record review of Resident #1's annual MDS, completed 4/12/24, documented a BIMS of 5 which indicated
severely impaired cognition, usually understands and was understood.
Record review of Resident #1's care plan, undated, documented the Resident #1 was at risk for an ADL
Self Care Performance Deficit related to history of stroke with right hemiparesis, muscle weakness,
difficulty walking, abnormalities of gait and mobility, ataxia (impaired coordination) - personal hygiene/oral
care - requires ( 1 - 2 person assistance) staff participation with personal hygiene and oral care.
During a confidential interview on 6/12/24 at 1:30 p.m., it was said that Resident #1 was not
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
675925
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675925
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/14/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Mildred & Shirley L. Garrison Geriatric Educat
3710 4th St
Lubbock, TX 79415
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
receiving good hygiene practices and felt that Resident #1's dentures were not cleaned very often. The
confidential interviewer sent pictures of Resident #1's dentures on several different days which revealed the
dentures were filmed over with a cloudy black substance in-between the back teeth.
Record review on 6/13/24 at 2:00 p.m. of the Grievance Log for the past month revealed a grievance, dated
4/3/24, which documented the following: Resident #1 - family member is upset with Resident #1's dirty
dentures. Wants teeth cleaned daily, Orders placed for nursing staff to chart on oral care. Corrective Action:
oral care two times a day for Resident #1.
During an interview on 6/13/24 at 3:20 p.m., the DON stated when Resident #1's family had concerns about
her dentures not being cleaned regularly, they put on the MAR for her dentures to be cleaned twice a day
so there would be a record of it. The DON stated she also in-serviced all nurses and CNAs over providing
proper and consistent oral care for all residents and making sure they are showered.
Record review of Resident #1's MAR, dated April 2024, which documented an order for dentures to be
brushes twice daily per family request. Document refusal by resident or circumstances that prevent CNA
from preforming task. Order initiated 4/4/24. There was documentation that three times Resident #1 refused
to have her dentures brushed - April 16 both times and the morning of the 17th. Every other day had
documentation that Resident #1 had her dentures brushed twice a day until she was sent to the hospital on
4/25/24.
During an interview on 6/14/24 at 8:10 a.m., the Administrator stated everyone was in-serviced over proper
oral care for all residents. The Administrator stated there was an order on PCC for staff to clean Resident
#1's dentures twice a day. The Administrator stated he had never seen any pictures of Resident #1's
dentures.
During a follow-up interview on 6/14/24 at 8:20 a.m., the DON stated she was sure everyone was
in-serviced proper oral care. The DON stated they were going to go back and visit the situation again to
make sure oral care was what it should be for all residents. The DON stated she was previously shown
pictures of Resident #1's dentures and they didn't look good.
During a follow-up interview on 6/14/24 at 8:30 a.m., the Administrator viewed the pictures of Resident #1's
dentures and said that the dentures did not look like the resident had just eaten a meal, they looked dirty.
On 6/14/24 at 8:55 a.m., the Administrator provided copies of the in-services provided to nurses and CNAs
for proper oral care and ADLs, which was dated 4/26/24. The sign in sheets were signed by 27 CNAs and
17 nurses.
Throughout this two day investigation, all staff that were interviewed during this time had all stated that they
had recently been in-serviced over providing proper oral care to the residents. Staff interviews conducted
during this investigation: (not including the Administrator or DON).
6 LVNs - 6/13/24 at 10:10 a.m.,10:25 a.m., 11:30 a.m., 4:25 p.m., 6:15 p.m. and 6:30 p.m.
5 CNAs - 6/13/24 at 10:40 a.m., 10:50 a.m., 4:10 p.m., 4:35 p.m. and 5:25 p.m.
2 MA - 6/13/24 at 3:50 p.m. and 6:00 p.m.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675925
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
675925
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/14/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Mildred & Shirley L. Garrison Geriatric Educat
3710 4th St
Lubbock, TX 79415
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
I SW - 6/14/24 at 7:55 a.m.
Level of Harm - Minimal harm
or potential for actual harm
1 COTA - 6/14/24 at 6:45 a.m.
Resident interviews conducted: 11, and all stated they were provided oral care and assistance if needed.
Residents Affected - Few
Record review of the Job Description for a Certified Nursing Assistant, dated 12/17/21, documented the
following:
Position Summary:
The Primary purpose of your job position is to provide each of your assigned residents with routine daily
nursing care and services in accordance with the resident's assessment and care plan, and as may be
directed by your supervisors.
Essential Duties and Responsibilities:
~Assist residents with daily dental and mouth care (i.e., brushing teeth/dentures, oral hygiene, special
mouth care, etc.)
~Assist residents with personal care.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
675925
If continuation sheet
Page 3 of 3