Health inspection·January 14, 2025

F 0600 Level of Harm - Actual harm Residents Affected - Few Resident #1's left thigh, but it was gone when she went to change him two hours later. MA B stated Resident #1 did not slap at her hand or give her any indication that it hurt when she changed him. MA B stated Resident #1 was combative with care at times and hit hard. MA B stated there were no changes in Resident #1's behavior after the incident. MA B stated Resident #1 could have become afraid of staff but did not. In an attempted interview on 1/14/2025 at 12:10 p.m., a telephone call was made to CNA A and voicemail left. No return call received. In an interview on 1/14/2025 at 12:24 p.m., the DON reported CNA A was providing care for Resident #1. CNA A walked out of the room and told MA B that she had hit Resident #1. The DON stated CNA A told her it was a reaction, and she was sorry. The DON stated CNA A knew what abuse was and knew not to hit the residents. The DON stated CNA A had received abuse and neglect training, and CNA A was able to state what should have happened in the situation. The DON reported CNA A was walked out of the building and terminated after the investigation. The DON reported the red mark on Resident #1's leg was gone by the next day and Resident #1 did not have any behavior changes after the incident. The DON reported Resident #1 did not appear to be fearful of staff. The DON stated all staff received abuse and neglect training that was updated to include de-escalation techniques. The DON stated the risks to the residents if they were hit by staff would be behaviors, depression, isolation, and risk for fear. The DON reported everyone was responsible for monitoring staff interactions with residents, and everyone was trained to say something if they saw something. Record review of a skin assessment dated [DATE] at 2:25 p.m., revealed Resident #1 had a slight red discoloration to the outer left thigh. Record review of nursing progress note dated 5/18/2024 at 8:20 p.m., revealed Resident #1 did not have any bruises and did not have any signs or symptoms of pain. Record review of nursing progress note dated 5/19/2024 at 6:15 p.m., revealed Resident #1 did not have any bruises and did not have any signs or symptoms of pain. In an observation and attempted interview on 1/14/2025 at 1:19 p.m., Resident #1 was sitting up in his bed looking around the room. Resident #1 was unable to participate in an interview. Resident #1 did not verbally respond to questions and only grunted. Resident #1 appeared calm but gestured for people to leave by waving his hand at the door when he was spoken to. In an attempted interview on 1/14/2025 at 1:29 p.m., a telephone call was made to Resident #1's POA and voicemail left. No return call received. In an interview on 1/14/2025 at 5:29 p.m., the ADM stated he was immediately notified of the incident and interviewed CNA A with the DON over the phone. The ADM stated CNA A told him that she hit Resident #1 because it was a reaction to him hurting her. The ADM stated CNA A had training on abuse and neglect and was terminated after the incident because it was abuse. The ADM stated he did not remember if there initially a red mark on Resident #1 was, but there was nothing long-term. The ADM stated the risks to the residents if staff were to hit them would be that they could be hurt emotionally or physically. The ADM stated everyone was responsible for monitoring staff to resident interactions, and the expectation was that there was no tolerance for physical or verbal abuse. Review of training dated 05/18/25 and labeled 'Teachable Moment' and presented by the DON reflected (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 675972 If continuation sheet Page 2 of 3 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 675972 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/14/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Carrollton Health and Rehabilitation Center 1618 Kirby Rd Carrollton, TX 75006 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0600 the training included the Abuse Policy, Steps of de-escalation, residents with increased behaviors use two staff for all cares and notify the nurse. Level of Harm - Actual harm Residents Affected - Few An interview on 01/14/25 at 3:25 p.m. with CNA C revealed she received training regarding abuse and neglect. She received abuse and neglect training on computer and during in-service. She stated it takes two aides to provide care due to Resident #1's behavior. An interview on 01/14/25 at 4:07 p.m. with CNA D revealed she received in-service training regarding abuse and has not seen any staff hit any residents, if she saw abuse she would report to the Administrator. She stated it takes two staff to provide care to Resident #1. An interview on 01/14/25 at 4:019 p.m. with CNA E revealed she received in-service training and received monthly on computer and in-services. She stated if the resident is aggressive staff should walk away and come back when resident is calm. She stated she has never seen a staff hit a resident. Record review of facility policy titled Reporting Alleged Violations of Abuse, Neglect, Exploitation or Mistreatment, with a revision date of 10/01/2024, revealed it is the policy of this facility that each resident has the right to be free from abuse and definitions included abuse - willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish .Willful, as used in this definition of abuse, means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 675972 If continuation sheet Page 3 of 3