F 0812
Level of Harm - Minimal harm
or potential for actual harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, interview and record review the facility failed to prepare food in accordance with
professional standards for food service safety in 1 of 1 kitchen on hall 200 observed for food preparation.
Residents Affected - Few
The facility failed to ensure Vendor J wore a hairnet when replacing the coffee maker in the 200 hall kitchen
while Food Server was taking temperatures of the food at the steam table.
This deficient practice could affect all residents in the 200 hall who ate from the kitchen and could
contribute to the spread of food borne illnesses and diseases.
The findings were:
Observation and interview on 8/17/23 at 11:32 AM revealed Vendor J in the kitchen on the 200 hall. He was
not wearing a hair net. Further observation revealed Food Server K was reviewing the meal tickets while in
the kitchen. Interview with Vendor J stated he was replacing the broken coffee maker. He stated no one had
told him he had to wear a hair net while in the kitchen.
Observation and interview on 8/17/23 at 11:43 AM revealed Food Server, K, taking temperatures of the
food on the steam table. The lids to the steel containers had been removed. The food items were exposed.
Vendor J continued to work on removing the coffee maker while standing about 4 to 5 feet away from the
steam table Food Server K stated Vendor J was not in the kitchen when she arrived and had not noticed he
did not have a hair net on. She stated he should be wearing a hair net because she was taking
temperatures of the food but had not said anything to him. Further observation revealed FSS walked into
the kitchen and Food Server K started talking with the FSS.
Interview on 8/17/23 at 11:47 AM with the FSS revealed he talked with Vendor J when he started the job
and expected he would be done with the job before lunch time. The FSS stated Vendor J was not wearing a
hair net. The FSS stated he anticipated telling Vendor J to put on a hair net if he was not done by lunch
time. The FSS further stated he was distracted but would expect Food Server K to tell Vendor J he needed
to put on a hair net before taking the temperature of the food to prevent cross contamination. He stated
ultimately it was staff's responsibility to ensure the residents maintained good health by not eating food that
was possibly contaminated. The FSS stated the residents could get sick as a result.
Interview on 8/18/23 at 11:00 AM with the FSS revealed he would provide a facility policy for wearing a hair
net while in the kitchen. The FSS did not provide a facility policy by the end of the survey.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
676228
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676228
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/18/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Kendall House Wellness & Rehabilitation
1050 Grand Blvd.
Boerne, TX 78006
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Review of Food Cod U.S. Food and Drug Administration 2022 read in Chapter 2 Management and
Personnell, Hygenic Practices: 2-402.11 Effectiveness, read: (A) Except as provided in ¶ (B) of this
section, FOOD EMPLOYEES shall wear hair restraints such as hats, hair coverings or nets, beard
restraints, and clothing that covers body hair, that are designed and worn to effectively keep their hair from
contacting exposed FOOD; clean EQUIPMENT, UTENSILS, and LINENS; and unwrapped
SINGLE-SERVICE and SINGLE-USE ARTICLES.
Event ID:
Facility ID:
676228
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676228
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/18/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Kendall House Wellness & Rehabilitation
1050 Grand Blvd.
Boerne, TX 78006
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review the facility failed to maintain an infection prevention and control
program designed to provide a safe environment and to help prevent the development and transmission of
communicable diseases and infections for 5 of 5 Staff CM D, OT E, PT F, Housekeeper G and CNA H.)
observed for infection control.
Residents Affected - Some
1. CM D's surgical mask kept sliding down under nose while talking with family members.
2. OT E was not wearing a mask while talking to Resident #1 who was not wearing a mask.
3. PT F and Housekeeper G were not wearing mask while in the break room. They were not eating or
drinking.
4. CNA H was not wearing a mask while in Resident #2's room. Resident #2 was not wearing a mask.
These deficient practices could affect all residents and could contribute to the avoidable spread of
infections specifically COVID-19.
The findings included:
1. Observation on 8/16/23 at 12:15 PM and 12:20 PM revealed CM D in the lobby speaking with family
members who were not wearing a mask. Further observation revealed her mask kept sliding down under
her nose.
Observation on 8/16/23 at 12:20 PM revealed CM D in the lobby speaking with family members who were
not wearing a mask. Further observation revealed her mask kept sliding down under her nose.
Interview on 8/16/23 at 12:25 PM with CM D revealed staff should follow standard precautions during the
current facility COVID-19 outbreak by wearing a face mask ensuring it covered her nose and mouth at all
times while in the facility. CM D confirmed her face mask kept sliding down when she was talking to the
family members in the lobby area. She stated she did not have much of a nose bridge on her nose and
could not [NAME] the mask around the bridge of her nose. CM D stated she also did not want to touch her
face because she had been in a resident room. CM D further stated residents and family members were not
required to wear a mask because only staff had tested positive for COVID-19. She confirmed the family
members she was talking to were not wearing a mask.
2. Observation on 8/16/23 at 12:18 PM revealed OT E talking with Resident #1 in the hallway on hall 200.
Further observation revealed her mask was draped under her chin; not covering her nose or mouth.
Resident #1 was not wearing a mask.
Interview on 8/16/23 at 12:40 PM with OT E confirmed she was not wearing a mask when speaking with
Resident #1. She stated Resident #1 had a vision impairment and was hard of hearing. OT E stated she
was talking to Resident #1 about his rehab plan of care based on his evaluation and she wanted to make
sure Resident #1 could hear her. OT E stated she should not have lowered the mask and was required to
use the mask at all times while at work because other staff had tested for COVID-19. She stated she was a
PRN staff and their lead PT and Rehab Director had instructed her to wear a mask related to 2 other rehab
staff testing positive for COVID-19. OT E stated the purpose of wearing a mask was
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676228
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676228
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/18/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Kendall House Wellness & Rehabilitation
1050 Grand Blvd.
Boerne, TX 78006
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
to prevent the spread of COVID-19 and should have followed facility protocol. She stated Resident #1 was
not wearing a mask during their conversation.
3. Observation and interview on 8/16/23 at 12:50 PM with the DON during the facility tour revealed 3 staff in
the break room; two staff was not wearing a mask. The DON named the following staff, PT F and
Housekeeper G and confirmed they were not wearing a mask.
Interview on 8/16/23 at 1:15 PM with the DON revealed PT F was not wearing a mask and sitting/standing
right next to Housekeeper G who was also not wearing a mask. The DON stated all staff had been alerted
to the fact that staff had tested positive for COVID-19 and all staff was required to wear at a minimum a
surgical mask. The DON further stated there should only be 2 staff in the employee lounge due to the size
of the lounge and if there were more than 2 staff they had to wear a mask at all time. Furthermore, staff had
to remain 6 feet apart.
Interview on 8/17/23 at 2:30 PM with Housekeeper G confirmed she was in the break room on 8/16/23
when Surveyor and the DON entered the break room. Housekeeper G stated she had been drinking her
beverage but had finished it before the Surveyor and DON walked in. Housekeeper G stated did not think
about the close quarters in the break room and how small the table was but knew she was supposed to
wear a mask if not eating or drinking. Housekeeper G confirmed there was a total of 3 staff in the break
room and she had pulled her mask down under her chin; exposing her mouth and nose Housekeeper G
stated she had worked at the facility for 3 months and it was not until most recently they were instructed to
wear a surgical mask because multiple staff had tested positive for COVID-19. She stated wearing a mask
prevented the spread of infections and was important to prevent residents from becoming infected and sick.
4. Observation and interview on 8/17/23 at 11:22 AM revealed Resident #2 sitting up in her wheelchair next
to the bed. She was not wearing a mask. Further observation revealed CNA H was in Resident #2's room.
CNA H was writing on the ease board and talking to Resident #2. She was about 4 to 5 feet away from
Resident #2. CNA H's mask was hanging around her left ear not covering her mouth or nose. CNA H stated
she was not wearing the mask because Resident #2 could not hear her. CNA H further stated she was
supposed to keep her mask on at all times to prevent the spread of COVID-19 related to multiple staff
testing positive for COVID-19.
Interview on 8/17/23 at 11:27 AM with Resident #2 revealed she was sitting in her wheelchair next to her
bed. Resident #2 was not wearing a mask and able to understand the Surveyor who was wearing an N95
mask evidenced by Resident #2 conversing with the Surveyor. The Surveyor was sitting on the bay window
next to Resident #2 about 2 feet away.
Interview on 8/17/23 at 11:35 AM with LVN I revealed as the charge nurse she would round on the
residents regularly. She also ensured staff was wearing their mask at all times. LVN I stated staff should
wear a surgical mask while in the facility per facility protocol to prevent the spread of COVID-19 due to
multiple staff testing positive for COVID-19. LVN I stated residents did not have to wear a mask because no
residents had tested positive to date. LVN I stated she had not seen any staff without a mask.
Review of facility policy, Face Masks Do's and Don't for Healthcare Personnel, revised 2010, read: put on
your facemask so it fully covers your nose and mouth. Do not wear your facemask under your nose or
mouth. Do not wear your facemask around your neck.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676228
If continuation sheet
Page 4 of 4