F 0624
Prepare residents for a safe transfer or discharge from the nursing home.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to provide and document sufficient preparation and orientation
to residents to ensure safe and orderly transfer or discharge from the facility for one resident (Resident #1)
of three residents reviewed for discharge planning.
Residents Affected - Few
-The facility failed to provide or document sufficient preparation for an orderly discharge of Resident #1.
This failure could place residents at risk of not receiving care and services to meet their needs upon
discharge, which could cause physical and emotional harm.
Findings included:
Record review of Resident #1's face sheet, dated 04/04/2025, reflected the resident was a [AGE] year-old
male admitted to the facility on [DATE] and discharged on 03/13/2024 with diagnoses that included:
cerebral ischemia (a condition where the brain does not receive enough blood flow, resulting in a lack of
oxygen and nutrients. This can lead to brain damage.), Generalized Anxiety Disorder (a mental health
condition characterized by excessive, persistent, and often unrealistic worry about everyday things, which
can significantly impact daily life and cause distress.), hypertensive urgency (is a condition where blood
pressure is significantly elevated but there is no evidence of acute organ damage.) Lack of coordination,
Cognitive communication deficit (difficulties in communication skills from cognitive impairments, attention,
memory .).
Record review of Resident #1's Quarterly MDS assessment, dated 03/12/2025, reflected in Section A0310
G was left blank for unplanned or planned discharge. Section A1010 was left blank for race. the resident
had a BIMS score of 15 which indicated no cognitive impairment. The MDS assessment reflected Resident
#1 was independent with most ADLs; however, the resident required moderate assistance and/or
supervision with hygiene, and upper body dressing. Further review reflected Resident #1 had a mood of
feeling down, depressed, or hopeless several days at a time. Resident #1 had a behavior of physical
behavioral symptoms toward others and rejecting assessments care 1 to 3 days. Resident #1 was
occasionally incontinent for urine and frequently incontinent with bowel. Section Q participation in
assessment and goal setting .Q0610 referral to Local contact agency indicated no. Section I0620 Reason
referral to local contact agency (LCA) not made reflected 5 (discharge date more than 3 months away. The
MDS did not address resident returning to the community, due to this being his quarterly MDS. The
quarterly MDS signature included LMSW signature for completion of Sections B, C, D, E, Q. However,
section A was completed with entry discharge reporting (none of the above). The facility had not completed
a discharge MDS for Resident #1.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
676315
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676315
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/04/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Hillcrest of North Dallas
18648 Hillcrest Rd
Dallas, TX 75252
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0624
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Record review of Resident #1's care plan, dated 03/12/2025, reflected Resident #1 wishes to return/
discharge to home. Encourage resident to discuss feelings, and concerns impeding discharge, monitor for
and address episodes of anxiety, fear, distress, establish a pre-discharge plan with the
resident/family/caregivers) and evaluate progress and revise plan, evaluate residents' motivation to return
to the community. Resident has potential for an ADL Self Care Performance Deficit r/t Cerebral ischemia,
Degenerative disease of the nervous system and diabetes Monitor/document/report to MD PRN any
changes, any potential for improvement, reasons for self-care deficit, expected course, declines in function.
Record review of Resident #1's MD orders reflected no discharge orders for the resident.
Record review of Resident #1's electronic documents dated 02/27/2025 revealed a 30 day discharge notice
that reflected this letter is written in notification to [Resident #1] will be discharged from [facility] effective 30
days from the date of this letter March 28, 2025, this discharge is based on failure to pay the facility staff
will work with you to make the preparations needed to ensure a safe and orderly transition .should you
prefer to be discharged to another facility we will assist with relocating an appropriate alternate placement
.you have a right to appeal this decision . signed by the ADM Further review Resident #1's MD orders
reflected that there was not a discharge order.
Record review of the facility discharge report dated 04/04/2025, reflected [Resident #1] was discharged on
03/13/2025 at 5:15 PM . discharge status: discharged /transferred to SNF.
Record review of Resident #1's progress note dated 3/13/2025 at 05:07 AM Communication with
Resident/Family Late Entry: The ADON and Administrator met with the resident regarding his discharge.
The resident stated he did not want to be transferred to a group home or another nursing facility; instead,
he requested to be discharged to a motel of his choosing. The facility van driver transported him to his
selected location. The resident has a BIMS score indicating decision-making capacity and was educated on
the risks associated with discharging to a motel. While the facility is currently in the process of finding an
alternative placement, the resident insisted on being discharged to the motel. The family and attending
physician have been made aware.
Record review of Resident #1's progress note dated 03/13/25 at 5:59 AM by RN P, indicated the resident
was alert and oriented x 4 . can let all needs be known, no s/s of distress or discomfort noted, resident
discharge to shelter.
Record review of Resident #1's progress notes 03/13/25 at 9:18 AM by RN P reflected Resident discharge
home. Record review of Resident # progress note on 03/13/2025 at 10:22 PM by RN P reflected the
discharge GG evaluation was completed and indicated:
*Reason for evaluation is discharge (stand-alone or combination).
*Eating: Discharge Performance: Setup or clean-up assistance.
*Oral hygiene: Discharge Performance: Partial/moderate assistance.
*Toileting hygiene: Discharge Performance: Independent.
*Shower/bathe self: Discharge Performance: Partial/moderate assistance.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676315
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676315
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/04/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Hillcrest of North Dallas
18648 Hillcrest Rd
Dallas, TX 75252
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0624
*Personal hygiene: Discharge Performance: Independent.
Level of Harm - Minimal harm
or potential for actual harm
*Upper body dressing: Discharge Performance: Independent.
*Lower body dressing: Discharge Performance: Independent.
Residents Affected - Few
*Putting on / taking off footwear: Discharge Performance: Independent.
*Roll left and right: Discharge Performance: Independent.
*Sit to lying: Discharge Performance: Independent.
*Lying to sitting on side of bed: Discharge Performance: Independent.
*Sit to stand: The ability to come to a standing position from sitting in a chair, wheelchair, or on the side of
the bed: Discharge Performance: Independent.
*Chair / bed-to-chair transfer: The ability to transfer to and from a bed to a chair (or wheelchair): Discharge
Performance: Independent.
*Toilet transfer: The ability to get on and off a toilet or commode: Discharge Performance: Independent.
*Tub/shower transfer Tub / shower transfer: The ability to get in and out of a tub/shower: Discharge
Performance: Independent.
*Car transfer: The ability to transfer in and out of a car or van on the passenger side: Discharge
Performance: Independent.
*Walk 10 feet: Discharge Performance: Independent.
*Walk 50 feet with two turns: Discharge Performance: Independent.
*Walk 150 feet: Discharge Performance: Independent.
*Walking 10 feet on uneven surfaces: Discharge Performance: Independent. One step (curb): Discharge
Performance: Independent.
*Four steps: Discharge Performance: Independent.
*Twelve steps: Discharge Performance: Independent.
*Picking up object: Discharge Performance: Independent.
*Indicate the type of wheelchair/scooter used. - Discharge Performance: Manual. The Resident uses a
wheelchair and/or scooter.
*Wheel 50 feet with two turns: Discharge Performance: Independent. Wheel 150 feet: Discharge
Performance: Independent.
This note was entered at 10:22 PM after the resident was discharged from the facility on 03/13/2025
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676315
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676315
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/04/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Hillcrest of North Dallas
18648 Hillcrest Rd
Dallas, TX 75252
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0624
at 5:15 PM.
Level of Harm - Minimal harm
or potential for actual harm
Record review of progress note dated 03/12/2025 at 3:17 PM, by the SW reflected [facility] AL discussed
admitting the resident tomorrow under private pay.
Residents Affected - Few
Record review of progress note dated 03/12/2025 at 2:45 PM, by the SW reflected onsite complete with
[facility] pending.
Record review of progress note dated 03/12/2025 at 2:40 PM, by the SW reflected met with [Resident #1]
of notice to discharge. [Resident #1] was content with SW sending referrals to other SNF's in order to
prevent him from losing his AL benefits. Referral sent to [facility] and [facility].
Record review of progress note dated 03/12/2025 at 2:28 PM, by the SW reflected relocation specialist).
She reports she will send information for a group home. Note Text: [NAME] House pending accepting
transfer. DC date and wait time pending.
Record review of Resident #1's progress note dated 03/12/2025 at 1:58 PM by SW, reflected Referral sent
to [facility].
Record review of Resident #1's psychological services progress note dated 03/13/2025 from 10:40 AM to
10:58 AM by Ph D reflected a DX of generalized anxiety disorder .top target symptoms: Somatic concerns
Mild (excessive worrying .leading to significant distress/or functional impairment .not fully explained by a
medical condition). Depression Moderate (clinical disorder characterized by a sustained feeling of sadness
and loss of interest). Anxiety moderate (a mental health condition where excessive and persistent worry or
fear about everyday situations interferes with daily life, causing distress and difficulty functioning). Patient's
Response to Intervention: The therapist was informed by staff of patient being spotted engaging in
inappropriate behavior with another resident. He explained the other patient is his friend and he sat on her
bed, and they ate cinnamon rolls together. He feels he is being falsely accused and denied all wrongdoing.
He feels the 1:1 is currently just as much to keep the other patient out of his room as she keeps going into
his room so they can talk as they did prior to the incident. He is hopeful to transfer soon and spoke of going
back to [city] as soon as he is able. Plan For Next Session: Continue individual psychotherapy to build
rapport and improve interactions with others.
During an interview with TPS D on 04/03/2025 at 11:00 AM he stated that he was asked by the
Administrator on 03/13/2025 at approximately 5:00 PM to transport resident #1 to a shelter. TPS D stated
he loaded resident personal property in the van and proceeded to transport Resident #1 to the homeless
shelter. TPS D stated that Resident #1 wanted to be transported to a nearby hotel instead the homeless
shelter. TPS D stated that he transported Resident #1 to the nearest hotel, and remained with the resident
until a key and room was assigned. TPS D said he assisted the resident with moving all personal items to
the room. He returned to the facility and notified the Administrator of the location. TPS D was unable to
provide any information on the resident's current cognitive status.
During an interview with the DON on 04/04/2025 at 2:15 PM, she said that Resident # 1 was discharged on
03/13/2025 to a homeless shelter after refusing three facility placement referrals. The DON said that once
TPS D returned to the facility, he informed the DON and ADM that Resident #1 asked TPS D to take him to
a nearby hotel, instead of the homeless shelter. The DON said that the facility did not attempt to contact
Resident #1 after discharge to the hotel and check on his wellbeing or safety.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676315
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676315
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/04/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Hillcrest of North Dallas
18648 Hillcrest Rd
Dallas, TX 75252
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0624
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
During an interview with the ADM on 04/04/2025 at 2:40 PM, Resident #1's was discharged on 03/13/2025,
after an incident with another resident on 03/12/25. Resident was placed on one-on-one staff supervision
until discharge. The resident was his own RP and did not want to transfer to another nursing facility. She
stated the SW contacted three other facilities and the resident refused placement. She stated he was
discharged to a homeless shelter. However, upon being transported by facility staff TPS D, Resident #1
requested to be taken to a hotel nearby. Resident paid for his room with his own money. The ADM stated
she nor her staff followed up with Resident #1 after discharge to confirm his whereabouts or safety.
In an interview with the ombudsman on 04/11/2052 at 9:01 AM she stated that she would have to review
facility notes to confirm that she was contacted about the discharge of Resident #1. This surveyor
requested a return call upon reviewing the information.
Record review of Resident #1's record did not reveal any contact information for Resident #1 to follow up on
discharge or interview.
Review of the facility's policy title Transfer and Discharge, operational manual - admission and Discharge,
revised 06/2020, revealed in part the following: Nursing facility must complete discharge planning when you
anticipate discharging a resident to a private residence, another nursing facility or skilled nursing facility, or
another type of residential facility. Purpose: To ensure that residents are transferred and discharged from
the Facility in compliance with state and federal laws and to provide complete, safe, and appropriate
discharge planning and necessary information to the continuing care provider. Policy: The Facility may
transfer or discharge a resident for the following reasons: residents are transferred/discharged based on
physician order unless the sign themselves out against medical advice. See Policy Discharge Against
Medical Advice. Discharge Planning begins with the pre-admission process by identifying and assessing
the resident's living and social support network prior to admission. Discharge planning continues
throughout the stay. includes: Assessing the resident's continuing care needs, including: Consideration of
the resident's and family/caregiver's preferences for care; How services will be accessed; Developing an
interdisciplinary team discharge plan designed to ensure that the resident's needs will be met after
discharge from the facility, including resident and family/caregiver education needs To facilitate a smooth
transition of care, the Facility will utilize Continuity of Care Checklist to provide the following information to
the receiving entity: If the resident is transferred because his/her needs cannot be met, the Facility must
document attempts to meet the resident's needs and the service available at the receiving facility to meet
the need(s). The medical record will contain written documentation from a physician if the resident is
transferred/ discharged because: The safety of individuals in the facility was endangered by the resident's
presence.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676315
If continuation sheet
Page 5 of 5