F 0583
Keep residents' personal and medical records private and confidential.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review; it was determined the facility failed to ensure each resident was
provided privacy during personal care, for 1 of 3 residents reviewed for Resident rights (Resident #2).
Residents Affected - Few
Facility failed to provide dignity and respect for Resident #2 by providing privacy during incontinent care.
The facility's failure could place residents at risk of not being treated with respect, dignity, and care in a
manner that protects and promotes the rights of the residents.
Findings include:
Resident #2
Record review of Resident #2's clinical record, dated 05/13/2025, revealed Resident #2 was a [AGE]
year-old female, who was admitted to the facility on [DATE] with diagnoses including type 2 diabetes
mellitus without complications (a condition where the body either doesn't make enough insulin or the body's
cells don't respond properly to insulin, leading to elevated blood sugar levels (hyperglycemia)),
atherosclerotic heart disease of native coronary artery without angina pectoris (a heart condition where
atherosclerosis (buildup of plaque) in the heart's blood vessels (coronary arteries) is present, but the
individual doesn't experience chest pain (angina)), history of transient ischemic attack (TIA) (a past episode
of temporary neurological dysfunction caused by brief, localized blockage of blood flow to the brain), and
cerebral infarctions without residual deficits (a past episode of a stroke (cerebral infarction) where the
damage to the brain tissue resulted in permanent neurological deficits, but the individual has recovered
from these deficits, leaving no lasting impairment), congestive heart failure (a weakness of the heart that
leads to a buildup of fluid in the lungs and surrounding body tissues), epilepsy (a chronic neurological
condition characterized by recurrent, unprovoked seizures).
Record review of Resident #2's most recent MDS assessment, dated 03/01/2025, indicated Resident #2
had a BIMS of 14, indicating no cognitive impairment and a functionality of total dependency or maximal
assistance was required in all care areas except moderate assistance needed with upper body dressing.
Resident required touch assistance with eating and oral hygiene.
During an observation on 05/13/2025 at 11:29 AM SNA C and SNA D did not shut Resident #2's blinds to
her room or shut the door to Resident #2's room to provide privacy during incontinent care. During the time
incontinent care was being provided to Resident #2, unidentified person walked by Resident #2's bedroom
window twice.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 7
Event ID:
676347
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676347
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/13/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Amarillo Center for Skilled Care
6641 W Amarillo Blvd
Amarillo, TX 79106
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0583
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
During an interview on 05/13/2025 at 11:41 AM SNA D stated Resident #2 did not like for her window
blinds to be closed during the day even during patient care. SNA D stated this is how I was trained. SNA D
could not give a negative outcome for the resident by not providing privacy to the resident.
During an interview on 05/13/2025 at 11:46 AM SNA C stated she had not been trained on how to perform
incontinent care for a resident. SNA C could not give a negative outcome for the resident by not providing
privacy to the resident.
During an interview on 05/13/2025 at 11:50 AM Resident #2 stated the staff are supposed to close the
blinds and door during resident cares. Resident #2 stated she did not want someone to walk by and see her
naked. The trash and dirty laundry are taken out of those doors right there (Resident #2 pointed out the
window to a door across the open area), and most of the time it is men who are doing that. I don't want
them seeing me.
During an interview on 05/13/2025 at 5:41 PM DON stated a negative outcome for not providing privacy to
the residents could lead to embarrassment and there is a lack of dignity for the resident.
Record review of the facility's policy titled Residents Rights, revised 11/28/2016, revealed:
.The resident has a right to be treated with respect and dignity, .
.The resident has a right to personal privacy .
Record review of the facility provided policy titled, Perineal Care dated 05/11/2022, revealed:
.7) Provide privacy and modesty by closing the door and/or curtain .
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676347
If continuation sheet
Page 2 of 7
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676347
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/13/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Amarillo Center for Skilled Care
6641 W Amarillo Blvd
Amarillo, TX 79106
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0726
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way
that maximizes each resident's well being.
Based on observations, interviews, and record review, the facility failed to have sufficient nursing staff with
the appropriate competencies and skill sets to provide nursing and related services to assure resident
safety and attain or maintain the highest practicable physical well-being for 4 of 6 staff (SNA A, SNA B,
SNA C, SNA D) reviewed for nursing services.
The facility failed to ensure the following:
-SNA A failed to perform hand hygiene before, during, or after incontinent care for Resident #1.
-SNA B failed to perform hand hygiene before assisting with incontinent care for Resident #1.
-SNA C failed to perform hand hygiene before or after assisting with incontinent care for Resident #2.
-SNA D failed to perform hand hygiene before, during, or after incontinent care for Resident #2.
-SNA D wiped back to front during incontinent care for Resident #2
This failure placed residents at risk of receiving care that is performed by untrained staff which could result
in increased risk of infection or skin breakdown.
Findings included:
During an observation on 05/13/2025 at 9:44 AM SNA A and SNA B started to perform incontinent care for
Resident #1, but failed to perform hand hygiene before care was started. SNA A performed perineal care
and cleaned Resident #1. No glove change or hand hygiene was performed after cleaning the dirty areas of
Resident #1, before picking up a clean brief to put on Resident #1. SNA A proceeded to touch Resident #1
and her clothing, bedding, and items on night stand.
During an interview on 05/13/2025 at 9:56 AM SNA A stated the negative outcome for not performing hand
hygiene would be that the resident did not receive the correct care.
During an interview on 05/13/2025 at 9:59 AM SNA B stated the negative outcome for not performing hand
hygiene would be that we could spread germs from one resident to another.
During an observation on 05/13/2025 at 11:29 AM 05/13/2025 at 11:29 AM SNA C and SNA D performed
incontinent care on Resident #2. Neither SNA's performed hand hygiene before starting incontinent care for
Resident #2. SNA D used one wipe more than once and wiped back to front and not front to back when
performing perineal care. SNA D then proceeded to place a clean brief on Resident #2 while the dirty brief
was still in place, the dirty brief touched the clean brief. No glove change or hand hygiene were performed
at any time during the incontinent care of Resident #2. SNA C took soiled wipes from SNA D and would
throw them in the trash for SNA D and then return to holding the resident on her side so that SNA D could
perform incontinent care on the back side or Resident #2. SNA C then touch the clean brief, residents
clothing, and the blankets of Resident #2 with no glove change or hand hygiene was performed. Neither
SNA performed hand hygiene after care was completed.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676347
If continuation sheet
Page 3 of 7
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676347
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/13/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Amarillo Center for Skilled Care
6641 W Amarillo Blvd
Amarillo, TX 79106
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0726
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
During an interview on 05/13/2025 at 11:41am SNA D stated that she used multiple wipes during
incontinent care and that is how I was taught how to do it, that is how I was trained. SNA D could not
provide a negative outcome for the resident.
During an interview on 05/13/2025 at 11:46 AM SNA C stated she had not been taught how to perform
perineal care for residents. SNA C was unable to provide a negative outcome for not performing hand
hygiene during incontinent care.
During an interview on 05/13/2025 at 4:28 PM with CO-RN stated that the previous ADON whose last day
was last Friday was supposed to have trained 3 of the SNAs and has their documentation. The
documentation cannot be found for SNA B, SNA C, and SNA D due to previous ADON having their
documentation.
During an interview on 05/13/2025 at 5:41 PM DON stated the negative outcome for having staff who do
not have the appropriate qualifications could lead to abuse, neglect, and increased infections for the
residents. DON stated the SNAs come in for orientation, and further training, which will include training on
the floor in the facility. Then they will get clinical training on top of that which will equal 40 hours over a
6-8-week time frame with clinical educators.
Record review of Texas Nurse Aide Performance Record for SNA A, training start date: 03/18/2025, training
end date: 05/02/2025, revealed the following:
.6. Hand washing was completed on 03/18/2025 with a satisfactory for her clinical check-off.
. 21. Perineal care/incontinent care-Female (with or Without catheter) (l, P) was completed on 04/23/2025
with a satisfactory for her clinical check-off.
No trainings were found for SNA C or SNA D
Record review of the facility provided policy titled, Student Nurse Aide dated 2010, revealed:
.Only perform patient care areas that the student has received training for .
.Ability to comply with the patient [NAME] of Rights and the employee responsibilities.
.Ability to comply with Company and departmental safety policies and procedures.
.Accountable for personal care (i.e., grooming, bathing, catheter care, pericare, and dressing), and
observation of residents within patient care policy guidelines.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676347
If continuation sheet
Page 4 of 7
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676347
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/13/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Amarillo Center for Skilled Care
6641 W Amarillo Blvd
Amarillo, TX 79106
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview, and record review, the facility failed to establish and maintain an infection
prevention and control program designed to provide a safe, sanitary, and comfortable environment and to
help prevent the development and transmission of communicable diseases and infections for 3 of 3 resident
care areas (Resident #1, #2 and Resident #3) and 5 of 6 facility staff (SNA A, SNA B, SNA C, SNA D, and
SNA F) reviewed for infection control.
Residents Affected - Some
The facility failed to ensure that facility staff performed hand hygiene appropriately during incontinent care.
This failure could place the residents at an increased risk for potentially exposing them to viral infections,
secondary infections, tissue breakdown, communicable diseases and feelings of isolation related to poor
hygiene.
Findings included:
During an observation on 05/13/2025 at 9:44 AM SNA A and SNA B started to perform incontinent care for
Resident #1, but failed to perform hand hygiene before care was started. SNA A performed perineal care
and cleaned Resident #1. No glove change or hand hygiene was performed after cleaning the dirty areas of
Resident #1, and before picking up a clean brief to put on Resident #1. SNA A proceeded to touch Resident
#1 and her clothing, bedding, and items on night stand. Neither SNA A nor SNA B performed hand hygiene
after the conclusion of incontinent care of Resident #1.
During an interview on 05/13/2025 at 9:56 AM SNA A stated the negative outcome for not performing hand
hygiene would be that the resident did not receive the correct care.
During an interview on 05/13/2025 at 9:59 AM SNA B stated the negative outcome for not performing hand
hygiene would be that we could spread germs from one resident to another.
During an observation on 05/13/2025 at 11:29 AM SNA C and SNA D performed incontinent care on
Resident #2. Neither SNA's performed hand hygiene before starting incontinent care for Resident #2. SNA
D used one wipe more than once and wiped back to front and not front to back when performing perineal
care. NA D then proceeded to place a clean brief on Resident #2 while the dirty brief was still in place, the
dirty brief touched the clean brief. No glove change or hand hygiene were performed at any time during the
incontinent care of Resident #2. SNA C took soiled wipes from SNA D and would throw them in the trash
for SNA D and then return to holding the resident on her side so that SNA D could perform incontinent care
on the back side or Resident #2. SNA C then touch the clean brief, residents clothing, and the blankets of
Resident #2 with no glove change or hand hygiene performed. Neither SNA performed hand hygiene after
care was completed.
During an interview on 05/13/2025 at 11:41am SNA D stated she used multiple wipes during incontinent
care and that is how I was taught how to do it, that is how I was trained. SNA D could not provide a
negative outcome for the resident for not performing hand hygiene during incontinent care.
During an interview on 05/13/2025 at 11:46 AM SNA C stated she had not been taught how to perform
perineal care for residents. SNA C was unable to provide a negative outcome for not performing hand
hygiene during incontinent care.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676347
If continuation sheet
Page 5 of 7
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676347
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/13/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Amarillo Center for Skilled Care
6641 W Amarillo Blvd
Amarillo, TX 79106
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
During an observation on 05/13/2025 at 2:34 PM SNA E and SNA F performed incontinent care for
Resident #3. SNA F was complete with cleaning Resident #3 and doffed gloves but failed to perform hand
hygiene before placing clean gloves on to place clean brief on Resident #3.
During an interview on 05/13/2025 at 2:50 PM with SNA F stated that the negative outcome for residents
would be cross contamination and an increased chance of infection.
During an interview on 05/13/2025 at 5:41 PM DON stated the negative outcome for staff not performing
hand hygiene during incontinent care for residents could lead to an increase of infections for the residents.
Record review of the facility provided policy titled, Fundamentals of Infection Control Precautions undated,
revealed:
.1. Hand Hygiene
Hand hygiene continues to be the primary means of preventing the transmission of infection.
. Before and after entering isolation precaution settings; .
.Before and after assisting a resident with personal care (e.g., oral cre, bathing); .
.After contact with a resident's mucous membranes and body fluids or excretions; .
.After removing gloves or aprons; .
Record review of the facility provided policy titled, Hand Washing dated 2012, revealed:
We will ensure proper hand washing procedures are utilized.
Record review of the facility provided policy titled, Perineal Care dated 05/11/2022, revealed:
. Procedure content .
.Start .
.10) Perform hand hygiene .
.17)Gently perform perineal care, wiping from clean, urethral area, to dirty rectal area to avoid
contamination the urethral area - CLEAN to DIRTY!'
Female resident: Working from front to back, .
.BACK .
. 21) Gently perform care to the buttocks and anal area, working form front to back without contamination
the perineal area .
.24) Doff gloves .
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676347
If continuation sheet
Page 6 of 7
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676347
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/13/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Amarillo Center for Skilled Care
6641 W Amarillo Blvd
Amarillo, TX 79106
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
.25) perform hand hygiene.
Level of Harm - Minimal harm
or potential for actual harm
.CONCLUDE .
26) provide resident comfort .
Residents Affected - Some
.31) perform hand hygiene .
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676347
If continuation sheet
Page 7 of 7