F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and record review, the facility failed to ensure that all alleged violations involving abuse, neglect,
including injuries of unknown source were reported immediately, but not later than 2 hours after the
allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or
not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in
serious bodily injury, to the administrator of the facility and to other officials (including to the State Survey
Agency and adult protective services where state law provides for jurisdiction in long-term care facilities) in
accordance with State law through established procedures for 1 (Resident #1) of 3 residents reviewed for
abuse, neglect, and misappropriation of property, in that;
The facility failed to report Resident #1's allegation of abuse from 08/13/2023.
This failure could place residents at risk for not having incidents reported as required and continued abuse
and neglect which could result in diminished quality of life.
The findings were:
Record review of Resident #1's face sheet, dated 01/17/2024, revealed an admission date of 08/08/2023
with diagnoses that included: anxiety disorder, chronic obstructive pulmonary disease, asthma, muscle
weakness, unsteadiness on feet and other abnormalities of gait and mobility.
Record review of Resident #1's Part A 5-day stay MDS, dated [DATE], revealed a BIMS score of 15 which
indicated the resident's cognition to be intact. Further review in Section G, Functional Status, revealed
Resident #1 required supervision for all transfers and mobility.
Record review of Resident #1's care plan, initiated 08/08/2023 and revised 08/09/2023, revealed Resident
#1 required supervision with bed mobility, used a wheelchair for mobility and was at risk for falls.
Record review of the facility grievance reports for July 2023-January 2024 revealed a complaint form dated
08/11/2023 completed for Resident #1 by the Administrator. Nature of complaint noted as resident unhappy
in facility, food, odor, lights (too bright in room) and staff (perfume too strong). Resident wishes to be
transferred to another facility. Resident states she would like to d/c AMA. Further review of complaint form
revealed Resident #1 generally unhappy with facility as a whole and threatening to call state and that
Resident #1 phoned police after d/c stating, we stole her meds and that resident was informed resident and
police meds were provided to [family member].
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 6
Event ID:
676372
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676372
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Twin Pines North Nursing and Rehabilitation Center
1301 Mallette Drive
Victoria, TX 77904
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Record review of Resident #1's electronic medical record, progress note dated 08/13/2023, RN D,
documented that Resident #1 reported resident felt abused and neglected. Further review of progress note
revealed resident continued to specifically text the words abuse and neglect.
Record review in TULIP (an online system for submitting long-term care licensure applications) on
01/19/2024 revealed no self-report was made for the allegation of abuse made by Resident #1.
During an interview with the Administrator on 01/19/2024 at11:41 a.m., the Administrator stated at the time
after she met with Resident #1, she felt RN D had not used the right words and therefore had not felt it was
a reportable incident. The Administrator added that she had chosen to handle the issues through the
grievance process.
Record review of the facility's policy titled, Abuse/Neglect, Rev: 3/29/18, revealed, E. Reporting. 3. Facility
employees must report all allegations of: abuse, neglect, exploitation, mistreatment of residents,
misappropriation of resident property or injury of unknown source to the facility administrator. The facility
administrator or designee will report to HHSC all incidents that meet the criteria of Provider Letter 19-17
date 7/10/19.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676372
If continuation sheet
Page 2 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676372
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Twin Pines North Nursing and Rehabilitation Center
1301 Mallette Drive
Victoria, TX 77904
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0655
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being
admitted
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to develop and implement a baseline care plan for each
resident that includes the instructions needed to provide effective and person-centered care of the resident
that meet professional standards of quality care for 1 (Resident #1) of 3 residents reviewed for baseline
care plan, in that:
The facility failed to ensure Resident #1's baseline care plan included information related to Resident #1's
respiratory and therapy needs.
This failure could place newly admitted residents at risk of not receiving continuity of care and
communication among nursing home staff to ensure their immediate care needs are met.
The findings were:
Record review of Resident #1's face sheet, dated 01/17/2024, revealed an admission date of 08/08/2023
with diagnoses that included: anxiety disorder, chronic obstructive pulmonary disease, asthma, muscle
weakness, unsteadiness on feet and other abnormalities of gait and mobility.
Record review of Resident #1's Part A 5-day stay MDS, dated [DATE], revealed a BIMS score of 15 which
indicated the resident's cognition to be intact.
Further review in Section J, Health Conditions, revealed Resident #1 had shortness of breath with exertion
and when lying flat. Further review in Section O, Special Treatments, Procedures, and Programs, revealed
Resident #1 had received Occupational Therapy and Physical Therapy within the 7 days prior to completion
of the MDS Assessment.
Record review of Resident #1's baseline care plan, initiated 08/08/2023 and revised 08/09/2023, revealed
no focus area for Resident #1's respiratory or therapy needs.
Record review of Resident #1's Order Summary Report, dated 01/18/2024, revealed an order for OT TO
EVAL AND TX and an order for PT TO EVAL AND TX, dated 08/08/2023. Review revealed an order for
Resident #1 to receive OT services 5x/wk x 2 wks and an order for PT 5x/week x 6 weeks that included
several modalities. Further review revealed an order for Albuterol Sulfate Nebulization Solution, 1 vial inhale
orally via nebulizer every 4 hours as needed for Shortness of Breath and Breztri Aerosphere Inhalation
Aerosol, 1 puff inhale orally two times a day.
Record review of Resident #1's Treatment Administration Record, for the month of August 2023, revealed
Resident #1 used the Breztri Aerosphere inhaler 11 times from 08/08/2023 - 08/13/2023.
In an interview with the MDS Coordinator and Administrator on 01/19/2024 at 11:30 a.m., the MDS
Coordinator confirmed Resident #1's respiratory and therapy orders had not been addressed on the
baseline care plan. The MDS Coordinator revealed the care plan was created from the initial nursing
assessment and updated when the MDS was completed. The MDS Coordinator added that respiratory
orders and therapy orders were given on admission and should have been in Resident #1's care plan. The
MDS Coordinator stated it was the responsibility of the MDS Coordinators to review orders to ensure all
resident needs were captured on the care plan.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676372
If continuation sheet
Page 3 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676372
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Twin Pines North Nursing and Rehabilitation Center
1301 Mallette Drive
Victoria, TX 77904
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0655
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Record review of the facility's policy titled, Comprehensive Care Planning, undated, revealed, The facility
will develop and implement a comprehensive person-centered care plan for each resident, consistent with
the resident rights that includes measurable objectives and timeframes to meet a resident's medical,
nursing, and mental and psychosocial needs that are identified in the comprehensive assessment. The
services that are to be furnished to attain or maintain the resident's highest practicable physical, mental,
and psychological well-being; and .any specialized services or specialized rehabilitative services .
Event ID:
Facility ID:
676372
If continuation sheet
Page 4 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676372
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Twin Pines North Nursing and Rehabilitation Center
1301 Mallette Drive
Victoria, TX 77904
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0946
Provide training in compliance and ethics.
Level of Harm - Minimal harm
or potential for actual harm
Based on interview and record review, the facility failed to provide the required compliance and ethics
training for 1 of 2 employees (LVN B) reviewed for training requirements, in that:
Residents Affected - Few
The facility failed to ensure compliance and ethics training was provided to LVN B.
This failure could affect residents and place them at risk of poor care or victimization due to lack of staff
training.
The findings included:
Review of the Facility Staff Roster, undated, revealed:
LVN B - date of hire - 07/01/2022
Record review of the LVN B's training transcript for the year of 2023 revealed LVN B had not completed the
required annual Ethics training.
In an interview with the HR Coordinator on 01/19/2024 at 2:00 p.m., the HR Personnel revealed LVN B was
missing training for the facility's Corporate Compliance and Ethics. The HR Coordinator further revealed
each month sets of training were assigned for staff to complete and LVN B should have completed the
Ethics course. The HR Coordinator revealed she is responsible for monitoring to ensure all trainings are
completed and was unsure how LVN B's Compliance and Ethics training had been missed.
During an interview with the Administrator on 01/19/2024 at 3:15 p.m., the Administrator revealed
Corporate Compliance and Ethics was part of the training all staff were scheduled to complete. The
Administrator stated she would re-assign Ethics training to LVN B and ensure it was completed. The
Administrator further revealed the facility did not have a policy for staff training and development however
follow corporate guidelines ad regulations.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676372
If continuation sheet
Page 5 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676372
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Twin Pines North Nursing and Rehabilitation Center
1301 Mallette Drive
Victoria, TX 77904
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0949
Level of Harm - Minimal harm
or potential for actual harm
Provide behavior health training consistent with the requirements and as determined by a facility
assessment.
Based on interview and record review, the facility failed to provide mandatory effective behavioral health
training for 2 of 2 employees (CNA A and LVN B) reviewed for training, in that:
Residents Affected - Few
The facility failed to ensure effective behavioral health training was provided to CNA A and LVN B.
This failure could place residents at risk of not attaining or maintaining their highest practicable physical,
mental, and psychosocial well-being due to lack of staff training.
The findings included:
Review of the Facility Staff Roster, undated, revealed:
CNA A - date of hire - 08/03/2022
LVN B - date of hire - 07/01/2022
Record review of the CNA A and LVN B's training transcript for the year of 2023 revealed CNA A and LVN B
had not completed the required annual Ethics training.
In an interview with the HR Coordinator on 01/19/2024 at 2:00 p.m., the HR Personnel revealed CNA A and
LVN B were missing Behavioral Health training. The HR Coordinator further reviewed the organization's
training program and stated behavioral health was not a part of that training.
During an interview with the Administrator on 01/19/2024 at 3:15 p.m., the Administrator revealed that each
month corporate would send down which trainings were to be completed. The Administrator stated
behavioral health had not been one of the components in the required training for all staff. The
Administrator further revealed the facility did not have a policy for staff training and development however
follow corporate guidelines ad regulations.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676372
If continuation sheet
Page 6 of 6