F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview, observation, and record review, the facility failed to ensure that residents received treatment and
care in accordance with professional standards of practice, the comprehensive person-centered care plan,
and the residents' choices for 1 of 6 residents (Resident #1) reviewed for quality of care.
The facility failed to give Resident #1 his Biofreeze Gel 4% scheduled medication during the standard time
frame for 13 days and did not get his Biofreeze Gel at all on 06/19/2025.
These failures placed residents at risk of pain, and a decreased quality of life.
Findings included:
Record review of Resident #1's face sheet, dated 06/23/2025, reflected a [AGE] year-old male who was
admitted to the facility on [DATE]. Resident #1 had diagnoses which included: pain in joint, muscle wasting,
and type 2 diabetes mellitus with diabetic neuropathy (nerve damage due to diabetes).
Record review of Resident #1's Quarterly MDS assessment, dated 04/29/2025, reflected the resident had a
BIMS score of 15, which indicated intact cognitive response. Resident #1 required partial/moderate
assistance in the areas of toileting hygiene, shower/bathe self, lower body dressing, and putting on/taking
off footwear. The MDS revealed that the resident had frequent pain, the resident had scheduled and PRN
pain medication.
Record review of Resident #1's care plan, dated 05/08/2025, reflected Resident #1 was care planned for
pain: resident has complaints of chronic pain related to bilateral lower extremity amputee. The approach
was monitor and record any complaints of pain: location, frequency, effect on function, intensity, alleviating
factors, aggravating factors.
Record review of Resident #1's Biofreeze order dated 4/28/2025 revealed the Biofreeze was ordered twice
a day at 8:00am and 8:00pm. Apply to bilateral hands with reminder not to touch face, sensitive skin areas,
until completely dry.
Record review of Resident #1's Medication Administration Record (MAR) for Biofreeze Gel 4% revealed the
topical gel was scheduled twice a day at 8:00am and 8:00pm. The MAR revealed that staff gave the
resident the cream at the following dates and times.
Scheduled Date
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 6
Event ID:
676382
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676382
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Falcon Ridge Rehabilitation
149 Klattenhoff Lane
Hutto, TX 78634
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Scheduled Time
Level of Harm - Minimal harm
or potential for actual harm
Charted Date - Time (GIVEN)
06/10/2025
Residents Affected - Some
8:00 AM
06/10/2025 - 10:50 AM
8:00 PM
NOT GIVEN
06/11/2025
8:00 AM
06/11/2025 - 10:34 AM
8:00 PM
06/11/2025 - 09:28 PM
06/12/2025
8:00 AM
06/12/2025 - 12:44 PM
8:00 PM
06/12/2025 - 10:36 PM
06/13/2025
8:00 AM
06/13/2025 - 10:35 AM
8:00 PM
06/14/2025 - 12:13 AM
06/14/2025
8:00 AM
NOT GIVEN
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676382
If continuation sheet
Page 2 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676382
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Falcon Ridge Rehabilitation
149 Klattenhoff Lane
Hutto, TX 78634
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
8:00 PM
Level of Harm - Minimal harm
or potential for actual harm
06/14/2025 - 10:15 PM
06/15/2025
Residents Affected - Some
8:00 AM
06/15/2025 - 10:04 AM
8:00 PM
06/16/2025 - 12:06 AM
06/16/2025
8:00 AM
06/16/2025 - 11:56 AM
8:00 PM
NOT GIVEN
06/17/2025
8:00 AM
06/17/2025 - 12:21 PM
8:00 PM
NOT GIVEN
06/18/2025
8:00 AM
06/18/2025 - 11:12 AM
8:00 PM
06/18/2025 - 11:24 PM
06/19/2025
8:00 AM
NOT GIVEN
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676382
If continuation sheet
Page 3 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676382
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Falcon Ridge Rehabilitation
149 Klattenhoff Lane
Hutto, TX 78634
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
8:00 PM
Level of Harm - Minimal harm
or potential for actual harm
NOT GIVEN
06/20/2025
Residents Affected - Some
8:00 AM
06/20/2025 - 11:48 AM
8:00 PM
06/20/2025 - 09:08 PM
06/21/2025
8:00 AM
06/21/2025 - 02:20 PM
8:00 PM
06/21/2025 - 09:03 PM
06/22/2025
8:00 AM
06/22/2025 - 09:45 AM
8:00 PM
NOT GIVEN
06/23/2025
8:00 AM
0
6/23/2025 - 9:49 AM
During an interview with Resident #1 on 06/23/2025 at 10:10 a.m., revealed that Resident #1 would tell the
CNAs that he needed his pain medication. He said the aides would never tell the nurse that he needed the
pain medication. He stated that he had not gotten his Biofreeze medication for his hands. He said he was
going to the nurses' station to ask for the medication. He said he was supposed to get the Biofreeze
medication twice a day. He said the staff do not always give him the Biofreeze medication.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676382
If continuation sheet
Page 4 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676382
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Falcon Ridge Rehabilitation
149 Klattenhoff Lane
Hutto, TX 78634
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
During an observation of Resident #1 on 06/23/2025 at 10:16 a.m., revealed he was asking the nurse for
his Biofreeze medication.
During an interview with the NP on 06/23/2025 at 10:52 a.m., revealed that staff was to give scheduled
medication within an hour of the scheduled time. She stated that Resident #1's Biofreeze is a scheduled
medication and not PRN. She said the negative of him not getting it depends on his pain level. She said she
was not sure why staff are giving it to him late.
During an interview with the DON on 06/23/2025 at 1:00 p.m., revealed that the times on the EMar for
medication was the time that staff charted/gave to the resident. She also said that the time that the
medicaiton was entered was the time that it was given. She said that medication was supposed to be given
an hour before or an hour after. She said that she had been working with the pharmacy to change the times
for giving the medication on Resident #1's hall. She said that medication pass started at 8:00 am on
Resident #1's hall. She said that Resident #1 would tell the nurse that he would come to the desk to get the
Biofreeze. She said that staff should have been documenting about him not taking when offered. She siad
that he was not refusing the medication. She said there would be no negative outcome of not giving
Resident #1 his Biofreeze. She said that she was not sure why Resident #1 had been given his medication
late everyday for the past 14 days she said she was going to check into it.
During an interview with LVN A on 06/23/2025 at 1:15 p.m., revealed she went to Resident #1's room at
8:05 a.m. to give him the Biofreeze gel. She said he told her to let him get up and that he was going up to
the nurses' station to get his pain medications and Biofreeze. She said she took the medication back down
to Resident #1's room again at 9:49 a.m. She said Resident #1 told her again he was coming. She said
Resident #1 did not refuse, he said not right now. She said she did not want to put refused because
Resident #1 would take the medication later. She said that if she puts refuse then Resident #1 cannot get
the medication. She said by Resident #1 not taking the medication at the time she would take it to him it did
put him out of the range for medication administration. She said the policy stated one hour before or one
hour after. She said Resident #1 was ordered the Biofreeze twice a day at 8:00 am and 8:00 pm not when
Resident #1 wanted to take the medication. She said the times in the administration record is the times that
he was getting the medication. She said staff do not follow the doctor order on the Biofreeze. She said she
was not sure if she had talked to the doctor or NP regarding the Biofreeze. She said that when the doctor
was notified the doctor told her to just give him the Biofreeze. She said that she did not have the doctor
write an order stating Resident #1 could have the Biofreeze when he wanted. She said staff was to let the
doctor know if when a resident did not want their medication. When asked what could happen if he did not
get his cream on time or at all and she responded that he did not go without the Biofreeze.
During an interview with the ADM on 06/23/2025 at 2:29 p.m., revealed he had been trained on medication
administration. He said the policy was for scheduled medications, ordered at a specific time should be given
within the parameters. He said the parameters for medications was one hour before and one hour after. He
said the parameters did apply to scheduled creams. He said that the negative outcome depended on the
type of medication. He said some medications was not as severe as other. He did say that pain did affect
the resident's quality of life. He said Resident #1 would tell the nurse he did not want the medication at the
time ordered. He said he would try to get the Biofreeze order changed to as needed.
Record review of the Nursing Policies and Procedures Medication Management Program revised May 05,
2023, revealed medications are administered no more than one hour before to one hour after the
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676382
If continuation sheet
Page 5 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676382
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Falcon Ridge Rehabilitation
149 Klattenhoff Lane
Hutto, TX 78634
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
medication pass time.
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676382
If continuation sheet
Page 6 of 6