F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
Based observation, interview, and record review, the facility failed to maintain an Infection Prevention and
Control Program designed to provide a safe, sanitary, and comfortable environment and to help prevent the
development and transmission of communicable diseases and infections for four of four clean linen closets
(100, 200, 300, 400 Halls) reviewed for infection control.
Residents Affected - Some
The facility failed to ensure clean linen closets were kept sanitary.
This failure could place residents at risk of cross-contamination resulting in infections.
Findings included:
Observation and interview on 11/21/2023 between 12:30 PM and 12:45 PM with the Housekeeping /
Laundry Supervisor revealed the clean linen closet on 200 Hall had a fitted sheet and a box containing
gowns stored on the floor. The gowns in the box were overflowing and touching the floor. Used rubber
gloves, a container of zinc oxide, and trash were on the floor. An observation in the clean linen closet on
100 hall revealed gowns, used gloves, wipes, and candy wrappers on the floor. Cobwebs were observed
around the baseboards. A laundry basket containing lift slings were also on the floor. The slings were
hanging off the side of the basket and touched the floor. An observation in the clean linen closet on 400 hall
revealed pillows, blankets, trash, and an empty toilet paper roll on the floor. Also, gait belts, tissues,
personal care items, an insert for a bed-side commode, and unopened medical supplies were on the top
shelf on top of the clean linen. Observations in the clean linen closet on the 300 Hall revealed a gown on
the floor and pillows piled on the floor between the wall and shelves that contained clean linen. The
Housekeeping / Laundry Supervisor said laundry staff were responsible for keeping the clean linen closets
clean but could not control what the nursing staff placed in the closets. She said only clean linen should be
in the closets to prevent contamination of the clean linens. She stated laundry staff stock the closets 2 -3
times a day and checked the closets each time. She said none of the clean linen closets appeared to be
cleaned recently.
In an interview on 11/21/2023 at 12:45 PM, on the 400 Hall clean linen closet, CNA D stated she did not
know why pillows, blankets, trash, and an empty toilet paper roll were on the floor. She said gait belts,
tissues, personal care items, an insert for a bed-side commode, and unopened Foley catheter kit should
not be stored on clean linen or in the clean linen closet. She said she did not know who was responsible for
keeping the closets clean, but they should only have clean linen in them to prevent any
cross-contamination.
In a follow up interview on 11/21/2023 at 2:15 PM, the Housekeeping / Laundry Supervisor said she spoke
to the facility's District Manager who confirmed Housekeeping / Laundry staff were responsible for keeping
the clean linen closets sanitary. She said she did not know why the rooms were not
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
676388
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676388
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/21/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Pavilion at Creekwood
2100 Cannon Dr
Mansfield, TX 76063
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
clean. She said her staff checked the closets daily when they delivered clean linen to the closets and were
supposed to ensure the linen closets were clean. She said she had not provided any in-servicing to her
staff prior to 11/21/2023.
In an interview on 11/21/2023 at 2:20 PM, the Administrator stated Housekeeping / Laundry staff were
responsible for ensuring clean linen closets were kept clean. He said they should be checking them
throughout the day, but ultimately all staff were responsible for ensuring the cleanliness of the closets to
prevent any cross-contamination of the linen.
In an interview on 11/21/2023 at 3:00 PM, LVN D stated the linen closets should only contain linen. She
said all staff should ensure they were kept clean, and supplies should not be stored in the closets.
In an interview on 11/21/2023 at 2:20 PM, the DON said staff were in-serviced on infection control which
included the handling of linens. She said the clean linen closets should only contain clean linen and should
be kept sanitary to prevent any cross-contamination.
Record review of an in-service titled, Linen Closets, dated 11/21/2023, reflected, Laundry Aide will deliver
clean linen to closets. Make sure no linen on floor, make sure floors are mopped, no debris on floor. If it is
dirty notify management. The in-service was administered by the Housekeeping / Laundry Supervisor.
Record review of the facility's policy titled, Infection prevention and control policy and procedure, revised
05/15/2023, reflected, .Linen Handling: 1. Clean and soiled linen is handled in accord with the facility
policies and procedures. A. Clean Linen is: 1) Appropriately stored and covered 5) Not placed on the floor,
on top of soiled laundry hampers, on trash containers, or any other soiled area
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676388
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676388
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/21/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Pavilion at Creekwood
2100 Cannon Dr
Mansfield, TX 76063
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0919
Make sure that a working call system is available in each resident's bathroom and bathing area.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview and record review, the facility failed to allow residents to call for staff
assistance through a communication system which relayed the call directly to a staff member or to a
centralized staff work area for one of thirteen residents reviewed for (Resident #1) environment.
Residents Affected - Few
The facility failed to ensure Resident #1 had a working call light.
This failure could place residents at risk of not being able to get staff assistance when they needed it.
Findings included:
An observation and interview on 11/21/2023 at 9:45 AM revealed Resident #1 in her wheelchair, beside her
bed, in her room. Resident #1 requested the surveyor's assistance to be placed into bed. The surveyor
asked Resident #1 to press her call button while the surveyor waited with her for nursing assistance.
Resident #1 pressed her call light, but there was no light on the call light indicator in the resident's room or
outside Resident #1's room. Resident #1 stated she used her call light to request assistance, and she was
not sure how long it had not been working.
An observation and interview on 11/21/2023 at 9:50 AM revealed LVN A coming down the hall from the
nurses' station. The surveyor asked her if she knew the call light for Resident #1's room was not working,
and the light in the hall had not come on when Resident #1 pressed her call light for assistance. LVN A said
she was not aware the call light was not working and went into Resident #1's room and pressed the call
button. LVN A and the surveyor observed the light on the wall, in the room, and the light in the hall did not
come on. She said residents needed to have a working call light to call for assistance or they may get up on
their own and could fall, injuring themselves. LVN A said she would notify the Maintenance Director.
An observation and interview on 11/21/2023 at 9:54 AM with LVN B, at the nurses' station revealed no
indication Resident #1's call light was ringing. LVN B said call lights rang at the nurses' station, and a light
came on outside the resident's door when call buttons were pushed. She stated if the call light did not work,
residents may not get assistance when they needed it.
An observation and interview on 11/21/2023 at 9:57 AM revealed the Social Worker checked call lights on
Resident #1's hall. The Social Worker stated when call lights did not work, residents were at risk of falls
because they may get up on their own when they required assistance.
In an interview on 11/21/2023 at 10:10 AM, the Maintenance Director said he changed out the call button
because it was sticking, and it did not work. He said something must have spilled on it. He stated he did
random checks of the call lights daily but did not record the rooms he had checked recently. He stated he
did record call light checks monthly but only recorded halls, not rooms he checked. He said he was required
to check at least 1/3 of the call lights per month, checking emergency stations, call cords and bulbs. He said
staff let him know if there was a call light issue via phone call or text. He said he had not received
notification that Resident #1's call light was not working until a few minutes ago.
In an interview on 11/21/2023 at 2:30 PM, the Administrator stated the Maintenance Director did
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676388
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676388
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/21/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Pavilion at Creekwood
2100 Cannon Dr
Mansfield, TX 76063
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0919
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
random call light checks monthly and daily but did not log the rooms checked. He said he expected nursing
staff to notify the Maintenance Director when there was a call light issue. He said Resident #1 needed a
working call light to request assistance when required. He said that was a right and a safety concern.
In an interview on 11/21/2023 at 2:39 PM, the DON stated residents should expect call lights to work when
they called for assistance. She said the call light system was a way for the facility to accommodate
resident's needs.
Record review of the facility's Call light monitoring log procedure reflected, 1. Systematically inspect and log
1/3 of nurse call pull stations per month. 2. Check emergency stations, call cords, and bulbs - replace as
needed. 3. Verify that buzzers and alarm bells work. 4. Location example: 100 wing, rooms 101-150. The log
reflected once monthly entries noting the date, time, and initials of call light checks. The last entry was
dated 11/3/2023 at 12:00 PM. There was no record of which rooms were checked, only 100, 200, 300, 400
Halls.
Record review of the facility's policy titled, Nursing Policy and Procedures, Responding to Call Lights,
revised 05/05/2023, reflected The staff will respond to call lights or other requests for assistance to meet
the patient's/resident's needs.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676388
If continuation sheet
Page 4 of 4