F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Develop and implement a complete care plan that meets all the resident's needs, with timetables and
actions that can be measured.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review the facility failed to develop and implement a person-centered
comprehensive care plan to include measureable objectives and timeframes to attain or maintain the
resident's highest practical physical, mental and psychosocial well-being for 1 of 5 residents (Resident #8)
reviewed for comprehensive care plans in that:
The facility failed to revise or update Resident #8's care plan to reflect the habitual losing or misplacing of
items and accusing others of theft.
This failure could affect the resident by placing him at risk for not receiving appropriate interventions to
meet his current needs.
The findings included:
Record review of Resident #8 ' s face sheet dated 04/09/25 revealed an [AGE] year-old male with an
original admission date of 02/28/23, and a current admission date of 05/20/23. Diagnoses for Resident #8
revealed Dementia (a decline in cognitive function) and Anxiety (feelings of worry, fear, and apprehension).
Record review of Resident #8 ' s Quarterly MDS assessment dated [DATE] revealed a BIMS score of 10,
which indicated moderately impaired cognition.
Record review of Resident #8 ' s care plan initiated 03/15/23 revealed no care plan for misplacing items,
losing items, and/or accusing others of theft of items.
In an interview with CNA-D on 4/8/25 at 2:56 PM, she stated the CNAs used the care plans to know what
the residents ' needs were and how to meet them, but they were not the ones who updated them. She
stated she thought the nurses did that.
In an interview with Resident #8 on 04/09/25 at 10:35 AM, he stated that he had 40 dollars in his wallet on
his bed and 60 dollars in an envelope in his drawer. He stated that when he realized it was missing on
03/08/25, he reported it. He stated he was not exactly sure what happened to the money, and he initially
stated he thought the nurse took it but then stated he had been suspicious of the CNA who worked his hall
and the CNA who worked the other hall. He stated they were mother and daughter, and he thought they
were in on it together. Resident #8 also stated he had property that went missing previously, and he usually
found it, but he never found this missing money. Resident #8 stated he locked everything up now and kept
the keys on him.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
676391
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676391
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/09/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Windsor Calallen
4162 Wildcat Dr
Corpus Christi, TX 78410
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
In an observation on 04/09/25 at 10:35 AM, Resident #8 was showing how he wore the keys to his locked
compartment around his neck so as to not lose them. Resident #8 was then observed unlocking the locked
compartment on his dresser and leaving his keys in the locked compartment. Resident #8 started to go
back to bed, but this surveyor reminded Resident #8 that he forgot his keys in the locked compartment.
In an interview with the SW on 04/09/25 at 10:40 AM, she stated she spoke with Resident #8 after his
money went missing. She stated he had accused two of the CNAs of taking his money, although he had no
proof. She stated Resident #8 had property that went missing in the past, and accused others of stealing it,
then found it. She stated this was a behavior that should have been care planned so the nurses and other
staff were aware of the behavior and knew what interventions to take. She stated care plans were updated
and revised by the IDT.
In an interview with the MDS nurse on 04/09/25 at 11:20 AM, she stated if a resident frequently lost or
misplaced items, and accused others of stealing them, it should have definitely been care planned so that
the proper goals and interventions could have been set for this resident. She stated the SW should have
updated Resident #8 ' s care plan with this information, but she would work on getting it updated right now.
In an interview with ADON-A on 04/09/25 at 11:25 AM, she stated if a resident frequently lost items,
misplaced items, and accused others of stealing them, it should have been noted in their care plan so that
nurses and other staff knew the appropriate interventions to take, and this should have been updated in the
care plan by either the SW or the MDS nurse, but either way, it should have been care planned.
In an interview with ADON-B on 04/09/25 at 11:30 AM, he stated Resident #8 should have had a care plan
regarding lost and/or misplaced items and accusing others of stealing items. He stated this should have
been done by the MDS nurse, the SW, the DON or one of the ADONs. He stated the care plans needed to
be personalized so the nurses and staff knew the appropriate precautions and interventions to use.
Record review of the Comprehensive Care Plan policy, implemented 10/24/22, revealed It is the policy of
this facility to develop and implement a comprehensive person-centered care plan for each resident,
consistent with resident rights, that includes measurable objectives and timeframes to meet a resident ' s
medical, nursing, and mental and psychosocial needs that are identified in the resident ' s comprehensive
assessment. 3. The comprehensive care plan will describe, at a minimum, the following: a. The services that
are to be furnished to attain or maintain the resident ' s highest practicable physical, mental, and
psychosocial well-being.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676391
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676391
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/09/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Windsor Calallen
4162 Wildcat Dr
Corpus Christi, TX 78410
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review the facility failed to maintain an infection prevention and control
program, including hand hygiene, designed to provide a safe, sanitary, and comfortable environment, and to
help prevent the development and transmission of communicable diseases and infections, for one Resident
(Resident #1) of five residents reviewed for infection control practices, in that:
Residents Affected - Few
The facility failed to ensure CNA C performed hand hygiene after removing gloves during incontinent care.
This failure could place residents that require assistance with personal care at risk for healthcare
associated cross-contamination and infections.
The findings included:
Record review of Resident #1's face sheet dated 04/09/25 reflected an [AGE] year-old-female with an
original admission date of 10/01/16. Diagnosis included dementia (general decline in cognitive abilities that
affects a persons ability to perform everyday activities).
Record review of Resident #1's annual MDS dated [DATE] reflected a BIMS score of 00 (severe cognitive
impairment).
During an observation of incontinent care on 04/09/25 at 10:10am, CNA C was performing peri care on
Resident #1, she removed her gloves, did not wash, or sanitize hands, before putting new gloves on.
In an interview on 04/09/25 at 10:26 am CNA C stated she did not wash/sanitize hands between glove
change. CNA C
stated she was nervous and just forgot. CNA C stated she should have washed or sanitized her hands
between glove change to stop the spread of infection. CNA C stated in-service on infection control and
hand washing is done frequently and was done last week (verified through record review).
In an interview on 04/09/25 at 10:31am the DON stated CNA C should have washed and sanitized hands
between glove changes to prevent cross contamination. The DON stated by not washing/sanitizing hands
during glove changes could put the resident at
risk for infection.
In an interview on 04/09/25 at 10:38am ADON A stated CNA C should have washed or sanitized hands
between glove changes to prevent the risk of resident infection. The ADON A stated staff are in-serviced
weekly on hand washing and sanitizing hands.
Record review of the facility's Hand Hygiene policy dated 10/24/22 stated:
Policy:
All staff will perform proper hand hygiene procedures to prevent the spread of infection to other
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676391
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676391
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/09/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Windsor Calallen
4162 Wildcat Dr
Corpus Christi, TX 78410
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
personnel, residents, and visitors. This applies to all staff working in all locations within the facility.
Level of Harm - Minimal harm
or potential for actual harm
Hand hygiene is a general term for cleaning your hands by handwashing with soap and water or the use of
antiseptic hand run, also known as alcohol-based hand run (ABHR).
Residents Affected - Few
6. Additional consideration:
a. The use of gloves does not replace hand hygiene. If your task requires gloves, perform hand hygiene
prior to donning gloves, and immediately after removing gloves.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676391
If continuation sheet
Page 4 of 4