Health inspection·December 1, 2023

F 0580 Level of Harm - Minimal harm or potential for actual harm revealed, MD notified of resident's right thumb being swollen, red and tender. A new order for STAT xray of thumb and CBC received, POA notified of condition and new orders. An observation on 11/30/23 at 12:00 PM revealed, Resident #121 sitting in Geri Chair in the TV room. The resident was confused and would not answer questions, his right thumb was swollen, red and irritated. Residents Affected - Few An observation on 12/01/23 at 09:23AM with PT A revealed, Resident #121 sitting in his Geri-Chair with a large purple bruise to the resident's upper left arm. The resident's right thumb was observed to the red/swollen and the resident said of pain to his finger. In an interview on 11/30/23 at 04:04 PM, CNA W said the last time she worked with Resident #121 was on 11/25/23 and the resident was already in bed so she didn't notice any bruising. She said today (11/30/23) she noticed a red and swollen thumb and the resident complained of pain so she notified her nurse. In an interview on 12/01/23 at 09:25 AM, LVN E said this morning she observed Resident #121's right thumb to be red/swollen and appeared to be infected. She said when she reviewed the resident's chart there was no documentation of irritation to Resident #121's right thumb and she was not notified by the nurse during change of shift. LVN E said the change in Resident #121's thumb should have been documented in the residents chart as a skin assessment, and the physician should have been notified of the injury to the resident's thumb in order to receive orders for treatment. She said failure to identify and take action on new changes in a resident's skin could place residents at risk for a delay in treatment and worsening of condition. In an interview on 12/01/23 at 09:30 AM, the DON said she just found out in the morning that Resident #121 had an injury to his right thumb. She said when she reviewed the resident's chart there was no documentation of issues with Resident #121's right thumb and to her knowledge the physician had not been notified but she was collaborating with the resident's nurse to contact the physician. The DON said nurses are expected to immediately notify the resident's physicians of any new injuries/concerned areas, notify the family and then notify her. She said failure to identify and take action on new areas of concern could place residents' at risk of a delay in treatment and worsening of condition. An attempt was made on 12/01/23 at 10:58 AM to contact Resident #121's physician, MD A. A message was left but MD A did not return the surveyors call prior to exit. In an interview on 12/01/23 at 11:48 AM, the DON said all staff are expected to report any new skin changes in residents. She said during care/showers CNAs are expected to observe for any new areas of skin breakdown, bruising, skin tears and any skin issues they have not noticed before. The DON said these skin changes can be documented in the POC/progress notes and the CNA should ensure the nurse is notified, the nurse is expected to ensure the resident is assessed through a skin assessment, the physician must be notified, and lastly notification should be sent to the family and the DON. The DON said she observed Resident #121's thumb and it looked infected. She said MD A was notified of Resident #121's swollen right thumb after the surveyor's alert and orders for x-rays and labs were received, and the facility contacted Resident #121's POA and emergency contact. The DON said failure to identify and treat new infections would lead to a more severe infection like sepsis. In an interview on 12/01/23 at 01:04 PM, RN D said when she worked with Resident #121 on 11/30/23 (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 2 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0580 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few she observed a large bruise on his upper left arm and she documented it on the resident's skin assessment. She said she also observed Resident #121's thumb to be red and the resident reported pain. RN D said Resident #121's thumb was red/pink but there was no swelling so she treated the resident with Tylenol but she forgot to document the irritation to the resident's right thumb as well as administration of Tylenol RN D said she did not communicate Resident #121's red thumb to his physician, the DON or the oncoming nurse. RN D said nurses are expected to document accurately and timely any new changes in the resident's chart, notify the family and physician and failure to do so could place residents at risk of harm and further injury. Record review of the facility policy Policy for Notifying Physicians of Change of Conditions revised 02/10/16 revealed, it is the policy of the facility that the resident's physician and family members be notified of changes in a resident's condition that affect the resident's health. The following are examples of times when the physician must be immediately notified of a change of condition. After the physician is notified and the resident stabilized, the charge nurse is responsible to notify a family member or responsible FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 3 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0641 Ensure each resident receives an accurate assessment. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to accurately assess each resident's status for 2 of 4 residents (Resident #13 and Resident #15) reviewed for assessment accuracy. Residents Affected - Some - The facility failed to accurately assess and document Resident #13's visual impairment requiring the use of glasses. - The facility failed to accurately assess and document Resident #15's use of continuous oxygen and visual impairment requiring the use of glasses. These failures could place residents at risk of not having accurate assessments, which could compromise their plan of care. Findings included: Resident #13 Record review of Resident #13's Face Sheet dated 11/29/23 revealed, an [AGE] year-old woman who admitted to the facility on [DATE] with diagnoses which included: Parkinson's Diseases, UTI, difficulty walking, hypertension and muscle weakness. Record review of Resident #13's admission MDS dated [DATE] revealed, Vision- adequate sees fine detail, such as regular print in the newspapers/books. No use corrective lenses (contacts, glasses of magnifying glass) and moderately impaired cognition as indicated by a BIMS score on 08 out of 15. Record review of Resident #13's undated care plan revealed, focus- Resident #13 has impaired visual function related to macular degeneration; goal- resident will show no decline in visual function through the review date; intervention- identify/record factors affecting visual function including physiological ( .macular degeneration .) environmental and choices. An observation on 11/29/23 at 01:30 PM revealed, Resident #13 sitting in a wheelchair, well-groomed, well-dressed, wearing glasses and in no immediate distress. Resident #15 Record review of Resident #15's Face Sheet dated 11/29/23 revealed, an [AGE] year-old female who admitted to the facility on [DATE] with diagnoses which included: chronic heart failure, Afib (irregular heartbeat), COPD (a group of diseases that cause airflow blockage and breathing related problems), SOB and a history of recurrent pneumonia. Record review of Resident #15's Quarterly's MDS dated [DATE] revealed, use of corrective lenses- no; ability to see in adequate light-adequate; moderately impaired cognition as indicated by a BIMS score of 09 out of 10, frequently incontinent of both bladder and bowel and no documented use of any oxygen therapy including continuous or intermittent. Record review of Resident #15's undated Care Plan revealed, no documentation of vision impairment or the use of visual appliances. Focus- Resident #16 has COPD exacerbation episodes of shortness of (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 4 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0641 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some breath and the use of O2; Interventions- oxygen settings: O2 via nasal cannula at 2-3 L per minute. O2 tubing, cannula and humidifier bottle to be changed each Sunday 11-7 shift. Focus- oxygen therapy related to COPD; interventions- monitor s/sx of respiratory distress and report to MD PRN, oxygen setting: O2 via nasal canula at 2-3 L PRN. Record review of Resident #15's Order dated 09/20/22 revealed, Oxygen 2-3 L as needed to get oxygen level to 92 and above as needed for SOB. Record review of Resident #15's November 2023 MAR/TAR revealed, no documentation of oxygen administration for the month of November. An observation and interview on 11/28/23 at 09:45 AM revealed, Resident #15 with bright red glasses sitting in a recliner beside her bed crocheting receiving oxygen via nasal canula at 2.5 L/min. An observation and interview on 12/01/23 at 10:20 AM, Resident #15 sitting in her recliner on the side of her bed receiving oxygen via nasal Canula at 2.5 L/min, a magnifying glass was observed in a cup located on the bedside table in front of her. Resident #15 said she wore glasses when she reads or knits and she has been on continuous oxygen since she admitted . The resident said her oxygen was not PRN but continuous and she needed it all the time. In an interview on 12/01/23 at 09:39 AM, the MDS nurse said she has been responsible for the facility's MDS for the last 6 years. She said she completed Resident's MDS's using the RAI provided by CMS. The MDS coordinator said the MDS is completed using resident/family interviews, resident observations and clinical review of the resident's chart. She said the sections of the MDS that addressed the use of hearing aids or glasses were usually completed by the social worker who has been on leave since the first week of November, so was responsible for completing those sections. The MDS nurse said if a resident wore glasses then corrective lenses should be marked on their MDS, and their ability to see in adequate light should be documented based on the use of or absence of visual appliances. She said she was unaware that Resident #13 and Resident #15 used glasses. The MDS nurse said the respiratory treatments section (specifically oxygen therapy) of the MDS was completed by reviewing the resident's MAR/TAR and it was only documented for continuous use and not PRN. She said she did not know Resident #15 used oxygen since there was no documented administration of oxygen to Resident #15 during the 14 days before the resident's last MDS was completed. The MDS Nurse said since the MDS triggers focus areas in the care plan failure to complete the MDS accurately could place the resident at risk of not having their needs met and could impact In a way the accuracy of the resident's care plan. In an interview on 11/30/23 at 02:03 PM, the DON said she did not review the submitted MDS in its entirety. She said she only reviewed the sections of the MDS she was triggered to answer and she trusts the MDS nurse to do her job (complete the MDS correctly.) In an interview on 12/01/23 at 10:54 AM, MD A said Resident #15 has required continuous oxygen via nasal canula and had oxygen since admission. MD A said she was not aware that Resident #15's continuous use of oxygen was entered as PRN and failure to administer oxygen as ordered could result in insufficient oxygen supplementation, respiratory distress and hospitalization. Record review of the facility policy titled Resident Assessment Instrument revised September 2010 revealed, 3- the purpose of the assessment is to describe the resident's capability to perform daily life functions and to identify significant impairments in functional capacity. 4- information (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 5 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0641 derived from the comprehensive assessment helps the staff to plan care that allows the resident to reach his/her practicable level of functioning. Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 6 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0656 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed develop and implement a comprehensive person-centered care plan for each resident, consistent with resident rights, that include measurable objectives and timeframes to meet resident's medical, nursing and mental and psychosocial needs which were identified in the comprehensive assessment for 1 of 5 residents (Resident #15) reviewed for care plans. -The facility failed to ensure Resident #15's comprehensive care plan addressed the residents use of glasses. This failure could place residents at risk of not having their needs met, decreased quality of life or injury. Findings included: Record review of Resident #15's Face Sheet dated 11/29/23 revealed, an [AGE] year-old female who admitted to the facility on [DATE] with diagnoses which included: chronic heart failure, Afib (irregular heartbeat), COPD (a group of diseases that cause airflow blockage and breathing related problems), SOB and a history of recurrent pneumonia. Record review of Resident #15's Quarterly's MDS dated [DATE] revealed, use of corrective lenses- no; ability to see in adequate light-adequate; moderately impaired cognition as indicated by a BIMS score of 09 out of 10, and frequently incontinent of both bladder and bowel. Record review of Resident #15's undated Care Plan revealed, no documentation of vision impairment or the use of visual appliances. An observation on 11/28/23 at 09:45 AM revealed, Resident #15 with bright red glasses sitting in a recliner besides her bed crocheting. An observation and interview on 12/01/23 at 10:20 AM, Resident #15 sitting in her recliner on the side of her bed, a magnifying glass was observed in a cup located on the bedside table in front of her. Resident #15 said she wore glasses when she read or knit. In an interview on 12/01/23 at 09:39 AM, the MDS nurse said she has been responsible for resident care plans for the last 6 years. She said each resident's care plan is completed by an IDT and each member (social worker, nursing, activities) completes their section and she reviews everything to ensure everything has been entered. The MDS nurse said the care plan should address everything about a resident including their diagnoses, vision and hearing impairments and anything needed to take care of the resident. She said the social worker, who was currently on leave since the beginning of November, was responsible for completing the hearing and vision sections of the resident's MDS and since the MDS triggers areas in the care plan an inaccurate MDS could impact the accuracy of the care plan. The MDS Nurse said inaccurate care plans could place residents at risk of not receiving necessary care. Record review of the facility policy titled Comprehensive Care Plan revised 05/2004 revealed, the facility will develop a comprehensive care plan for each resident that includes measurable objectives (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 7 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0656 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few and timetables to meet a resident's medical, nursing and mental and psychosocial needs that are identified in the assessment. The care plan will describe the following: services that are to be furnished to attain or maintain the resident's highest practicable physical, mental and psychosocial well-being; the needs, strengths and preferences identified in the assessments. Record review of the facility policy titled Resident Assessment Instrument revised September 2010 revealed, 4- information derived from the comprehensive assessment helps the staff to plan care that allows the resident to reach his/her practicable level of functioning. Record review of the facility policy titled Care Planning-Interdisciplinary Team revised September 2013 revealed, the care plan is based on the resident's comprehensive assessment and is developed by a care planning/interdisciplinary team which includes, but is not necessarily limited to the following personnel: attending physician, RN, Dietician, Social Worker, Activity Director, Therapists, Consultants, DON and others as appropriate or necessary to meet the needs of the resident. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 8 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure, based on the comprehensive assessment of a resident, residents received treatment and care in accordance with professional standards of practice the comprehensive person-centered care plan and the residents choices 1 of 4 residents (Resident #121) reviewed for quality of care. Residents Affected - Few -The facility failed to identify and take action on bruising Resident #121's upper left arm and swelling and pain on his right thumb. This failure could place residents at risk of delayed identification/treatment of injuries, worsening of injuries, pain and infection. Findings Include: Record review of Resident #121's Face Sheet dated 11/30/23 revealed, a 77-yer-old male who admitted to the facility on [DATE] with diagnoses which included: high cholesterol, depression, hypertension and dementia. Record review of Resident #121's admission MDS dated [DATE] revealed, severely impaired cognition as indicated by a BIMS score of 00 out of 15, total dependence with most ADLs, total dependence with most functional abilities including rolling left to left, sit to lying, sit to stand, char/bed to char transfer, and walking was not attempted due to medical conditions or safety concerns and always incontinent of both bladder and bowel. Record review of Resident #121's undated Care Plan revealed, focus- little or no activity involvement related to immobility due to him unable to walk and needs assistance to and from areas, he is also assisted for and needs assistance with day to day needs; interventions- the resident needs assistance/escort to activity functions. Focus- ADL self-care performance deficit; interventions- extensive assistance to turn and reposition in bed, requires weekly skin inspection for redness, open areas, scratches and bruises and report changes to nurse, totally depended on staff to toilet use, requires mechanical life with 2 staff assistance for transfers. Record review of Resident #121's Skin Assessment completed dated 11/18/23 revealed, no documentation of a bruise on the residents left upper arm. Record review of Resident #121's Skilled Charting Notes from 11/27/23 to 11/29/23 revealed, no documentation of a bruise to the resident's left upper arm. Record review of Resident #121's Pain Level Summary dated 11/30/23 at 05:47 PM revealed: - pain of 1 out of 10 recorded by RN D. Record review of Resident #121's Skin Assessment completed dated 11/30/23 at 08:33 PM revealed, notes- Bruise noted to left forearm. There was no documentation of pain and swelling to Resident #121's right thumb. Record review of Resident #121's Progress Notes dated 11/30/23 revealed, no documentation of (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 9 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 bruising to the residents left arm, no documentation of pain and swelling to Resident #121's right thumb. Level of Harm - Minimal harm or potential for actual harm Record review of Resident #121's Progress Notes dated 12/01/23 at 11:09 AM signed by the DON revealed, MD notified of resident's right thumb being swollen, red and tender. A new order for STAT xray of thumb and CBC received, POA notified of condition and new orders. Residents Affected - Few Record review of an email correspondence on 11/30/23 at 07:38 PM between the DON and the surveyor revealed, [CNA U] stated she reported the bruising to nurse [LVN D] on Monday (11/28/23) nurse stated she was going to see if anyone had documented / reported it yet. [CNA Q] stated she showed it to nurse [LVN D] and nurse was aware of bruise stating he leans and moves all over the place so he is going to have bruises all over. Record review of Resident #121's Order Summary revealed, - Clopidogrel 75 mg, a medication used to prevent blot clots- give 1 tablet by mouth one time a day - Aspirin 81 mg- give 1 tablet by mouth for stroke prevention. An observation and interview on 11/28/23 at 12:00 PM revealed, Resident #121 sitting in a Geri Chair ( a large, padded chair with a wheeled based designed to assist seniors with limited mobility) in his room. The resident had a red oval bruise approximately 5 inches long on his left upper arm, he was incoherent unresponsive to questions and just repeated help me. An observation and interview on 11/29/23 at 08:00 AM revealed, Resident #121 sitting in a Geri Chair in his room with a red oval bruise approximately 5 inches long on his left upper arm. An observation on 12/01/23 at 09:23AM with PT A revealed, Resident #121 sitting in his Geri-Chair with a large purple bruise to the resident's upper left arm. The resident's right thumb was observed to the red/swollen and the resident complained of pain to his finger. PT A said PT worked with Resident #121 almost every day and today was the first day she observed bruising to the resident's left arm. In an interview on 11/30/23 03:37 PM, the DON said Resident #121 had periods of confusion, and exhibited behaviors of digging in his brief, throwing feces, screaming out help and getting handsy with staff. She said Resident #121 was non-ambulatory and was frequently placed in a Geri Chair. The surveyor notified the DON of the bruise located on Resident #121's upper left arm and she said she was not aware of any bruises on Resident #121. The DON left the interview to assess Resident #121 and when she returned she said she observed a pretty big red bruise on Resident #121's upper left arm. She said the resident was on an anticoagulant, frequently leaned in his Geri Chair and he had no documented falls or injuries. The DON said when nursing staff observed the resident's bruise they should have done an incident report and notified the physician, family and then her. She said she did not know how the resident got the bruise and there was no documentation of the bruise prior to receiving notification from the surveyor. The DON said failure to take action on new skin conditions like bruising could result in failure to take action and have no intervention in place which could place residents' at risk for further bruising/injury. In an interview on 11/30/23 at 04:04 PM, CNA W said the last time she worked with Resident #121 was on 11/25/23 and the resident was already in bed so she didn't notice any bruising. She said today (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 10 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 Level of Harm - Minimal harm or potential for actual harm (11/30/23) she noticed a red and swollen and the resident complained of pain so she notified an unknown nurse. An attempt was made on 12/01/23 at 09:19 AM to contact CNA U, the facility provided number was disconnected. Residents Affected - Few In an interview on 12/01/23 at 09:20 AM, CNA P said today, 12/01/23 was the first day she worked with Resident #121 and in the morning as she dressed Resident #121 she observed his right thumb to be swollen/infected so she reported the incident to the nurse. She said CNAs are expected to report any bruising/skin tears or injuries to the resident's nurse. In an interview on 12/01/23 at 09:25 AM, LVN E said this morning she observed Resident #121's right thumb to be red/swollen and appeared to be infected. She said when she reviewed the resident's chart there was no documentation of irritation to Resident #121's right thumb and she was not notified by outgoing nurse during change of shift. LVN E said the change in Resident #121's thumb should have been documented in the residents chart as a skin assessment, and the physician should have been notified of the injury to the resident's thumb in order to receive orders for treatment. She said failure to identify and take action on new changes in a resident's skin could place residents at risk for a delay in treatment and worsening of condition. In an interview on 12/01/23 at 09:30 AM, the DON said she just found out in the morning that Resident #121 had an injury to his right thumb. She said when she reviewed the resident's chart there was no documentation of issues with Resident #121's right thumb and to her knowledge the physician had not been notified. The DON said nurses are expected to immediately notify the resident's physicians of any new injuries/concerned areas, notify the family and then notify her. She said failure to identify and take action on new areas of concern could place residents' at risk of a delay in treatment and worsening of condition. In an interview on 12/01/23 at 10:50 AM, CNA M said she last worked with Resident #121 on Saturday 11/25/23 the resident had a purple bruise on his left upper arm so she reported it to her nurse as required. She said she did not remember the name of the nurse she reported the bruise to but CNAs are expected to notify their nurses of any new skin issues. An attempt was made on 12/01/23 at 10:58 to contact Resident #121's physician, MD A. A message was left but MD A did not return the surveyors call prior to exit. An attempt was made on 12/01/23 at 11:13 AM to contact CNA Q. A message was left but CNA Q did not return the surveyors call prior to exit. An attempt was made on 12/01/23 at 11:14 AM to contact LVN D. A message was left but LVN D did not return the surveyors call prior to exit. In an interview on 12/01/23 at 11:16 AM, CNA T said she last worked with Resident #121 on 11/30/23 and prior to that she worked with him more than a week. She said as a CNA she provides help with dressing and incontinence care. CNA T said on 11/30/23 she dressed Resident #121 in the morning but she did not observe any bruising, she said she did not pay attention. She said CNAs are expected to observe residents' skin while providing care and any new change should be reported to the nurse and failure to report resident skin changes could cause staff to get in trouble. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 11 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few In an interview on 12/01/23 at 11:48 AM, the DON said all staff are expected to report any new skin changes in residents. She said during care/showers CNAs are expected to observe for any new areas of skin breakdown, bruising, skin tears and any skin issues they have not noticed before. The DON said these skin changes can be documented in the POC and the CNA should ensure the nurse is notified, the nurse is expected to ensure the resident is assessed through a skin assessment, then the physician must be notified, lastly notification should then be sent to the family and the DON. The DON said she observed Resident #121's thumb after the surveyor's notification and it looked infected. She said MD A was notified of Resident #121's swollen right thumb and orders for x-rays and labs were received, and the facility contacted Resident #121's POA and emergency contact. The DON said failure to identify and treat new infections would lead to a more severe infection like sepsis. In an interview on 12/01/23 at 01:04 PM, RN D said when she worked with Resident #121 on 12/30/23 she observed a large bruise on his upper left arm and she documented it on the resident's skin assessment. She said she also observed Resident #121's thumb to be red and the resident also reported pain. RN A D said Resident #121's thumb was red/pink but there was no swelling so she treated the resident with Tylenol but she forgot to document the irritation to the resident's right thumb as well as administration of Tylenol RN D said she did not communicate Resident #121's red thumb to his physician, the DON or the oncoming nurse. RN D said she just treated the residents pain but didn't think it was anything that required further action. RN D said nurses are expected to document accurately and timely any new changes in a resident, notify the family and physician and failure to do so could place residents at risk of harm and further injury. Record review of the facility policy tilted Non-Pressure Skin Condition Report issued 03/18/08 revealed, 1the non-pressure skin condition report will be used weekly to assess each resident's skin for any bruising, skin tears, and to document if the resident has no skin condition concerns. Completing the form- should any other skin condition be observed such as . skin tear, abrasion, bruise it will be documented on the non-pressure skin condition report. For each sire noted , the licensed nurse will document on the non-pressure skin condition report the date the site was first observed, the location of the site, the type of site, surgical, skin tear, etc. The licensed nurse will mark on the diagram the location of the site. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 12 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0690 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to deliver appropriate treatment and services to prevent urinary tract infections for 1 (Resident #3) of 1 resident s reviewed for appropriate services and treatment to prevent urinary tract infections. The facility failed to ensure Resident #3 's urinary catheter bag was not left on the floor. The facility failed put a date on Resident #3's urinary catheter bag. The facility failed to change out Resident #3's urinary catheter according to physician orders 10/15/2023 and 11/15/2023. These failure could affect residents placing them at risk of not receiving appropriate treatment and services from facility staff. Findings: Record review of Resident #3's Face Sheet revealed a [AGE] year-old female with a diagnosis of Heart Failure (Heart does not pump enough blood), Functional Quadriplegia (Frailty with or without injury to spinal cord), Neuromuscular Dysfunction of Bladder (Lack of bladder control due to spinal cord or nerve problem). Record review of Resident #3's quarterly MDS dated [DATE] revealed a BIMS of 15 out of 15 indicating the resident was cognitively intact. Section H revealed an indwelling catheter. The resident was dependent on toileting, dressing, bathing, rolling, sitting and chair to bed and bed to chair transfers. Record review of Resident #3's Care Plan dated 6/16/2021 to present read in part Resident #3 has an indwelling catheter .Neurogenic Bladder Catheter and the bag is to be changed each month . using an 18 French foley catheter. Record Review of Resident #3's Physician Orders dated 6/15/2023 read in part . Change indwelling Foley catheter size 16 every 30 days in the morning starting the 15th and ending on the 15th every month for incontinence care. Record review of facility notes written by RN C dated 10/15/2023 read in part . Foley catheter bag changed this shift. Record review of facility notes written by DON for Resident #3 in PCC (Charting System) dated 11/29/2023 read in part . Resident concerned about foley care and last time it was changed and no date on bag to clarify. Record review of facility MAR dated 10/2023 read in part . Change indwelling Foley catheter size 16 every 30 days in the morning starting on the 15th and ending on the 15th every month for incontinence care. Start date 6/15/2023. A check mark with the initials (RN C) in the box on 10/15/2023. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 13 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0690 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Record review of facility MAR for Resident #3 dated 11/2023 read in part . Change indwelling Foley catheter size 16 every 30 days in the morning starting on the 15th every month for incontinence care. Start date 6/15/2023. A check mark with the initials KD2(LVN A) in the box on 11/15/2023. Observation and interview on 11/29/2023 at 8:35am, Surveyor observed Resident #3 with Foley Catheter bag on floor, no date on Foley Catheter bag. Resident #3 said she had been asking facility staff for her Foley Catheter to be changed out, she said facility staff came in and changed the bag out every two weeks, but they did not change the catheter out. She said she had asked the staff to change the catheter out and they never got back to her. She said the staff told her they were only supposed change the bag out not the internal part. She said the staff told her they were to change the bag out every 2 weeks. She said she did not have off of the facility staff names. In an interview on 11/29/2023 at 10:05am with LVN D she said she never documented she changed out resident Resident #3's foley catheter out on November 15th. She said she had never changed out the residents foley catheter. She said she assisted one time with holding Resident #3's leg but that was a while ago. She said her initials were in PCC, but she never put them there. She said someone else must have. She said she had changed out Resident #3's foley bag but not the entire catheter because the bag was leaking. She said other people have access to point click care and could have put her initials in showing the foley had been changed out. She said if a residents foley catheter is not changed out it would have put the resident at risk for infection. She said when the foley bag was on the floor it would have put the resident at risk for infection. In an interview on 11/29/2023 at 10:07am with the DON, she said no one could have put another person's initials into PCC. She said staff had to sign on to PCC with their own password and it had their initials in the system. She said staff could have only put their own initials into PCC. She said if a residents foley catheter bag was on the floor it could have been pulled and tugged on and could have also put the resident at risk for infection. In an interview on 11/30/2023 at 7:50am with the DON she said if a foley catheter was not changed out timely a resident could have contracted an infection leading to sepsis. In an interview on 11/30/2023 at 12:05pm with agency nurse RN C she said she had changed out the residents foley bag not the entire foley catheter when she cared for the Resident #3 on 10/15/2023. When asked if she was certain she said yes. She said she went to multiple facilities as an agency nurse but could not remember the physician orders but was certain she changed out the foley bag only. She said she was trained on foley catheters in nursing school and was not trained by the facility because she was an agency nurse and went to multiple facilities. In an interview on 12/1/2023 at 9:17am with LVN E she said she had worked at the facility for a year and a half and been a nurse since the year 2016. She said Foley catheters were not supposed to touch the floor. She said bacteria could have gotten in the bag and caused infection. She said if a foley catheter did not get changed out it could have become clogged, and the resident could have gotten an infection. In an interview on 12/1/2023 at 9:20am with CNA P she said she had been a CNA for 28 years and worked at the facility for six months. She said foley catheters were not supposed to be on the floor. She said they could have collected bacteria on the floor and could have been accidentally pulled on. She said if a foley catheter was on the floor, it could have caused an infection. She said the foley bag was supposed to be attached to the opposite side of the bed. She said they had in-services (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 14 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0690 through the Relias module education system and in-serviced by the DON. Level of Harm - Minimal harm or potential for actual harm In an interview on 12/1/2023 at 10:37am with CNA B she said she had worked at the facility for 12 years. She said she had worked at the facility part time and had worked for hospice part time. She said if a Foley catheter had touched the floor, it could have become contaminated, caused an infection and caused the catheter to leak. She said foley catheters were supposed to be dated and were supposed to be changed out once a month. She said if a foley were not changed out it could have caused an infection. She said they did a lot of in-services at this facility, and she had received in-services at the hospice on Foley care too. Residents Affected - Some Record review of facilities policy titled; Infection Control dated 12/20/2017 read in part . The facility must establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 15 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0693 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure residents who are fed by enteral means received the appropriate treatment and services to prevent complications of enteral feeding for 1 of 1 residents (Resident #17) reviewed for gastrostomy tube management. - LVN D failed to administer medications as ordered to Resident #17 by pouring dry powder medication into the resident's G-tube immediately after a bolus feed of enteral formula resulting in the resident stating she felt like she was going to explode. This failure could place residents at risk for adverse reactions, pain and discomfort. Findings included: Record review of Resident #17's Face Sheet dated 11/29/23 revealed, an [AGE] year-old female admitted to the facility on [DATE] with diagnoses which included: paralysis of the left non-dominant side, shortness of breath, dementia, hypertension, irregular heartbeat, and difficulty swallowing. Record review of Resident #17's MDS dated [DATE] revealed, moderately impaired cognition as indicated by a BIMS score of 08 out of 15, and use of a feeding tube while a resident. Record review of Resident #17's undated Care Plan revealed, focus- requires tube feeding related to difficulty swallowing; intervention: check for placement and gastric contents/residual per facility protocol, flush tube with 30 ml of water before and after all medications, when administering more than 1 medication flush tube with 5-10 ml of water between each medication. Record review of Resident #17's Order Summary Report dated 11/29/23 at 03:24 PM revealed the following active orders: - Digoxin 125 mcg- Give 1 tablet by mouth daily via G-tube for irregular heartbeat dated 05/02/23. - Cetirizine 10 mg- Give 1 tablet by mouth daily via G-tube for allergies dated 06/16/23. - Amlodipine 5 mg- give 2 tablets by via G-tube one time a day for hypertension dated 06/29/23. - Apixaban 5 mg- give 1 tablet via G-tube every 12 hours for irregular heartbeat dated 08/02/3. - Escitalopram 10 mg- Give 1 tablet by mouth daily via G-tube for depression dated 08/07/23. - Enteral Feed Order four times a day Give one carton of Isosource 1.5 cal. five times a day dated 10/05/23 - Enteral Feed Order four times a day Flush G-tube with 60cc of water before and after bolus feeding. Dated 10/11/23. Record review of Resident #17's Progress Note dated 11/29/23 revealed, Resident c/o abdominal discomfort/ fullness after medication/ bolus feeds and flushes were administered. Resident assessed by AL (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 16 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0693 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few manager with no bloating noted. Resident expressed no c/o pain only discomfort. MD and Hospice notified with orders to continue monitoring. Hospice stated they are monitoring feedings and slowing weaning her r/t feeling of fullness. Recent change was from 5 bolus feeds to 4 bolus feeds/day. Hospice nurse to assess on next facility visit. An observation on 11/29/23 at 08:28 AM revealed, LVN D preparing for medication for administration to Resident #17. She retrieved 1 tablet of Escitalopram 10 mg, 1 tablet of Digoxin 125 mcg, 1 tablet of Apixaban 5 mg, 2 tablets of Amlodipine 10 mg instead of 1 tablet of 10 mg as ordered and 1 tablet of Cetirizine 10 mg and placed each medication in individual medication cups. At 08:32 AM LVN D crushed each medication, returned them into their individual medication cups and entered into the residents room. After repositioning the resident, LVN D retrieved 2 cups of room temperature water (each cup containing about 60 ml) from Resident #17's bathroom and then checked the resident for placement and residual feeding at 08:38 AM. LVN D flushed Resident #17's G-tube with 30 ml of water, then 60 ml of Isosource and then poured un dissolved powder medication down Resident # 17's G-tube followed by an unknown amount of water. LVN D repeated this pattern of Isosource, powdered medication, unknown water until she had administered 250 ml of Isosource and all 5 medications were administered and then flushed with 30 ml of water. During G-tube administration, LVN D did not allow all the fluid to pass into the tube before adding the next volume of liquid or the powered medications. LVN D asked Resident #17 how she felt after she completed G-tube medication and enteral feed administration and Resident #17 said I feel like I am going to explode. The surveyor did not observe any signs of pain on Resident #17's face but the resident did appear to be in discomfort. In an interview on 11/29/23 at 11:24 AM, LVN D said prior to medication administration nurses are expected to introduce themselves to the resident, inform the resident that medication is to be administered and then check the resident's vitals. The medications should be verified against the MAR, and once vitals are confirmed to be within parameters the medications can be dispensed into a medication cup and then administered to the resident. She said when medication verification involved ensuring the dose and formulation to be administered matched the physician order and medications must be administered as ordered. LVN D said she did not dissolve Resident #17's crushed medication in water prior to G-tube medication because there was some water in the tube prior to her pouring the powder and that was how she was trained in her state. She said she was not supposed to perform bolus feeds during medication administration but the resident had not had any food since 8 PM the previous day and normally complained about being hungry. LVN D said she started in the facility as an agency nurse and said she did not know if there were any potential reactions when medications are administered with feeds and Resident #17 received a total of 120 ml of water and 240 mL of Isosource for a total of 360 mL. She said Resident #17 had a cool sense of humor when she said she was going to explode, she did not believe the resident was experiencing any form of discomfort but administering too much volume during G-tube administration could place residents at risk of distension and aspiration. In an interview on 11/29/23 at 11:56 AM, the DON said prior to medication administration medications are verified against the MAR, acceptable administration parameters must be confirmed and medication administration must be observed in full. She said nurses must ensure the medication, dose, frequency and formulation are accurate and then medications can be dispensed. The DON said prior to administering medication via G-tube nurses must dissolve the medications in 5-10 mL and LVN D should not have poured powdered/crushed medications directly into the Resident #17's tube because it could clog the tube. The DON said LVN D should not have administered Bolus feed (Isosource) at the same time as medications because of possible food/medication interactions as well as volume overload which could result in the resident experiencing vomiting and discomfort. She said LVN D received a (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 17 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0693 Level of Harm - Minimal harm or potential for actual harm competency assessment with the nurse that oriented her and the pharmacy consultant should have completed a medication administration observation as well. Record review of LVN D's Medication Pass Observation Report dated 04/24/23 completed by the pharmacy consultant revealed, LVN D was observed with G-tube medication administration. No errors were observed. Residents Affected - Few Record review of the facility policy titled Policy for Administering Medications Through and Enteral Feeding Tube issued 06/2017 revealed, 2, a- tablets- crush each tablet into fine powder, using pill crushing device. Dissolve each tablet in separate cup of 10-30 ml of water or per physician's order. 5- if continuous enteral tube feeding is infusing, adjust infusion pump to hold tube feeding. 10,b- to administer more than one medication, give each separately and flush between medications with 10-30 cc of water as ordered by the physician. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 18 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0755 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews, the facility failed to provide pharmaceutical services (including procedures that assure the accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals) to meet the needs of 1 of 8 residents (Resident#8) reviewed for pharmaceutical services. - The facility failed to administer medication to Resident #8 as ordered by applying Lidocaine 4 % patches to the resident's right knee and hip instead of Lidocaine 4% gel on multiple occasions between 11/15/23 at 11/29/23. This failure could place residents at risk of not receiving the therapeutic benefit of medications, adverse reactions to medications and hospitalization. Findings included: Record review of Resident #8's Face Sheet dated 11/30/23 revealed, an [AGE] year-old female who admitted to the facility on [DATE] with diagnose which included: pain in left hip and right and left hip fracture. Record review of Resident #8's admission MDS dated [DATE] revealed, intact cognition as indicated by a BIMS score of 14 out of 15, resident received scheduled and PRN pain medication and the resident experienced frequent pain up to 07 out of 10. Record review of Resident #8's Care Plan dated 11/09/23 revealed, focus- alteration in musculoskeletal status related to fracture of the right hip; interventions- give analgesics as ordered by the physician. Record review of Resident #8's Physician Order dated 11/15/23 at 02:26 PM entered by LVN D revealed, Lidocaine External Gel 4%- apply to R. Knee and R. Hip topically one time a day and remove per scheduled. Record review of Resident #8's Progress Note dated 11/29/23 at04:35 PM and signed by the DON revealed, Medication error noted during med pass . Resident assessed for adverse reaction with No adverse reactions noted No c/o pain/discomfort at present time . MD notified with order clarification received for Lidocaine 4% patch to right hip and knee daily. EMAR updated accordingly, Resident updated on medication change. Record review of Resident #8's November MAR revealed the resident was administered Lidocaine 4% patches to her right hip and knee on 13 different days between 11/16/23 and 11/29/23: 1. 11/29/23 scheduled for 8:00 and applied by LVN D. 2. 11/28/23 scheduled for 8:00 and applied by LVN D. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 19 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0755 3. Level of Harm - Minimal harm or potential for actual harm 11/27/23 scheduled for 8:00 and applied by LVN D. 4. Residents Affected - Some 11/26/23 scheduled for 8:00 and applied by LVN E. 5. 11/25/23 scheduled for 8:00 and applied by LVN E. 6. 11/23/23 scheduled for 8:00 and applied by LVN D. 7. 11/22/23 scheduled for 8:00 and applied by LVN D. 8. 11/21/23 scheduled for 8:00 and applied by LVN D. 9. 11/20/23 scheduled for 8:00 and applied by LVN D. 10. 11/19/23 scheduled for 8:00 and applied by an unknown agency nurse. 11. 11/18/23 scheduled for 8:00 and applied by an unknown agency nurse. 12. 11/17/23 scheduled for 8:00 and applied by LVN D. 13. 11/16/23 scheduled for 8:00 and applied by LVN D. An observation on 11/29/23 at 08:11 AM revealed, LVN D prepared for medication administration to Resident #8. After informing the resident she would be administering medication, she retrieved 2 Lidocaine 4% patches and 7 solid form medications and returned to Resident #8's beside with the medications. After administering the oral medications to Resident #8, LVN D applied a patch to Resident #8's right knee and right hip/lower buttock. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 20 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0755 Level of Harm - Minimal harm or potential for actual harm An observation on 11/29/23 at 09:25 AM with LVN F revealed, a sealed an unused tube of Lidocaine 4% Cream for Resident #8 with a pharmacy fill date of 11/24/23. In an interview on 12/01/23 at 09:15 AM- Resident #8 said the facility had administered Lidocaine patches to her hip and knee since she November, she said a cream/gel had never been applied by the facility. Residents Affected - Some In an interview on 12/01/23 at 10:58 AM, the Pharmacy said on 11/15/23 the pharmacy received a prescription for Lidocaine 4% topical gel but it was not filled due to Resident #8 being on Medicare until 11/24/23 when the facility requested a refill. The Pharmacy said there were no other orders filled or delivered for Lidocaine 4% until 11/24/23. In an interview on 11/29/23 at 11:24 AM, LVN D said prior to medication administration nurses are expected to introduce themselves to the resident, inform the resident that medication is to be administered and then check the resident's vitals. The medications should be verified against the MAR, and once vitals are confirmed to be within parameters the medications can be dispensed into a medication cup and then administered to the resident. She said when medication verification involved ensuring the dose and formulation to be administered matched the physician order and medications must be administered as ordered. LVN D said she did not notice that Resident #8's Lidocaine orders specified gel and she had always applied patches to the resident. She said patches and gel are not interchangeable and failure to apply topical medication as ordered could result in skin irritation. In an interview on 11/29/23 at 11:56 AM, the DON said prior to medication administration medications are verified against the MAR, acceptable administration parameters must be confirmed and medication administration must be observed in full. She said nurses must ensure the medication, dose, frequency and formulation are accurate and then medications can be dispensed. The DON said patches and gel/cream are not interchangeable, lidocaine patches must be removed after 12 hours while topicals were not so failure to administer the correct formulation of Lidocaine could place residents at risk for skin irritation. Record review of LVN D's Medication Pass Observation Report dated 04/24/23 completed by the pharmacy consultant revealed, LVN D was observed with G-tube medication administration, oral medication administration, nasal sprays and inhaler administration. No errors were observed. Record review of the facility policy Physician Medication & Treatment Orders with no revision date revealed, procedures addressing administration of medications include: 4- assuring that Medications administered are to be: In the correct dose; In accordance with manufacturer's specifications and with standards of practice; To the correct person; The correct route; In the correct dosage form and; At the correct time. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 21 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0759 Ensure medication error rates are not 5 percent or greater. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that the medication error rate was not five percent or greater. The facility had a medication error rate of 24 % based on 8 errors out of 33 opportunities, which involved 3 of 6 residents (Resident #9 and Resident #13) reviewed for medication errors. Residents Affected - Some - LVN D failed to administer medications as ordered to Resident #17 by pouring dry powder medication into the resident's G-tube immediately after a bolus feed of enteral formula. - LVN D failed to administer medications to Resident #17 as ordered by administered 20 mg of Amlodipine instead of 10 mgs. - LVN D failed to administer medication to Resident #8 as ordered by applying Lidocaine 4 % patches to the resident's right knee and hip instead of Lidocaine 4% gel. - LVN D failed to administer medications as ordered to Resident #13 as ordered by failing to completely dissolve PEG 3350 (a stool softer commonly known as MiraLAX) and failing to administer the entire volume of suspended medication to the resident. These failures could place residents at risk of not receiving the desired therapeutic effect of their medications and uncontrolled health conditions. Findings Included: Resident #17 Record review of Resident #17's Face Sheet dated 11/29/23 revealed, an [AGE] year-old female admitted to the facility on [DATE] with diagnoses which included: paralysis of the left non-dominant side, shortness of breath, dementia, hypertension, irregular heartbeat, and difficulty swallowing. Record review of Resident #17's MDS dated [DATE] revealed, moderately impaired cognition as indicated by a BIMS score of 08 out of 15, and use of a feeding tube while a resident. Record review of Resident #17's undated Care Plan revealed, focus- requires tube feeding related to difficulty swallowing; intervention: check for placement and gastric contents/residual per facility protocol, flush tube with 30 ml of water before and after all medications, when administering more than 1 medication flush tube with 5-10 ml of water between each medication. Record review of Resident #17's Order Summary Report dated 11/29/23 at 03:24 PM revealed the following active orders: - Digoxin 125 mcg- Give 1 tablet by mouth daily via G-tube for irregular heartbeat dated 05/02/23. - Cetirizine 10 mg- Give 1 tablet by mouth daily via G-tube for allergies dated 06/16/23. - Amlodipine 5 mg- give 2 tablets by via G-tube one time a day for hypertension dated 06/29/23. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 22 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0759 - Apixaban 5 mg- give 1 tablet via G-tube every 12 hours for irregular heartbeat dated 08/02/3. Level of Harm - Minimal harm or potential for actual harm - Escitalopram 10 mg- Give 1 tablet by mouth daily via G-tube for depression dated 08/07/23. - Enteral Feed Order four times a day Give one carton of Isosource 1.5 cal. five times a day dated 10/05/23 Residents Affected - Some - Enteral Feed Order four times a day Flush G-tube with 60cc of water before and after bolus feeding. Dated 10/11/23. Record review of Resident #17's Progress Note dated 11/29/23 revealed, Resident c/o abdominal discomfort/ fullness after medication/ bolus feeds and flushes were administered. Resident assessed by AL manager with no bloating noted. Resident expressed no c/o pain only discomfort. MD and Hospice notified with orders to continue monitoring. Hospice stated they are monitoring feedings and slowing weaning her r/t feeling of fullness. Recent change was from 5 bolus feeds to 4 bolus feeds/day. Hospice nurse to assess on next facility visit. An observation on 11/29/23 at 08:28 AM revealed, LVN D preparing for medication for administration to Resident #17. She retrieved 1 tablet of Escitalopram 10 mg, 1 tablet of Digoxin 125 mcg, 1 tablet of Apixaban 5 mg, 2 tablets of Amlodipine 10 mg instead of 1 tablet of 10 mg as ordered and 1 tablet of Cetirizine 10 mg and placed each medication in individual medication cups. At 08:32 AM LVN D crushed each medication, returned them into their individual medication cups and entered into the residents room. After repositioning the resident, LVN D retrieved room [ROOM NUMBER] cups temperature water (each cup containing about 60 ml) from Resident #17's bathroom and then checked the resident for placement and residual feeding at 08:38 AM. LVN D flushed Resident #17's G-tube with 30 ml of water, then 60 ml of Isosource and then poured undissolved powder medication down Resident # 17's G-tube followed by an unknown amount of water. LVN D repeated this pattern of Isosource, powdered medication, unknown water until she had administered 250 ml of Isosource and all 5 medications were administered and then flushed with 30 ml of water. During G-tube administration, LVN D did not allow all the fluid to pass into the tube before adding the next volume of liquid or the powered medications. LVN D asked Resident #17 how she felt after she completed G-tube medication and enteral feed administration and Resident #17 said I feel like I am going to explode. The surveyor did not observe any signs of pain on Resident #17's face but the resident did appear to be in discomfort. Resident # 8 Record review of Resident #8's Face Sheet dated 11/30/23 revealed, an [AGE] year-old female who admitted to the facility on [DATE] with diagnoses which included: pain in left hip and right and left hip fracture. Record review of Resident #8's admission MDS dated [DATE] revealed, intact cognition as indicated by a BIMS score of 14 out of 15, resident received scheduled and PRN pain medication and the resident experienced frequent pain up to 07 out of 10. Record review of Resident #8's Care Plan dated 11/09/23 revealed, focus- alteration in musculoskeletal status related to fracture of the right hip; interventions- give analgesics as ordered by the physician. Record review of Resident #8's Physician Order dated 11/15/23 at 02:26 PM entered by LVN D (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 23 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0759 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some revealed, Lidocaine External Gel 4%- apply to R. Knee and R. Hip topically one time a day and remove per scheduled. Record review of Resident #8's Progress Note dated 11/29/23 at 04:35 PM and signed by the DON revealed, Medication error noted during med pass. Resident assessed for adverse reaction with No adverse reactions noted. No c/o pain/discomfort at present time. MD notified with order clarification received for Lidocaine 4% patch to right hip and knee daily. EMAR updated accordingly, Resident updated on medication change. An observation on 11/29/23 at 08:11 AM revealed, LVN D prepared for medication administration to Resident #8. After informing the resident she would be administering medication, she retrieved 2 Lidocaine 4% patches and 7 solid form medications and returned to Resident #8's beside with the medications. After administering the oral medications to Resident #8, LVN D applied a patch to Resident #8's right knee and right hip/lower buttock. An observation on 11/29/23 at 09:25 AM with LVN E revealed, a sealed an unused tube of Lidocaine 4% Cream for Resident #8 with a pharmacy fill date of 11/24/23. In an interview on 12/01/23 at 09:15 AM- Resident #8 said the facility had administered Lidocaine patches to her hip and knee since she November, she said a cream/gel had never been applied by the facility. In an interview on 12/01/23 at 10:58 AM, the Pharmacy said on 11/15/23 the pharmacy received a prescription for Lidocaine 4% topical gel but it was not filled due to Resident #8 being on Medicare until 11/24/23 when the facility requested a refill. The Pharmacy said there were no other orders filled or delivered for Lidocaine 4% until 11/24/23/ Resident #13 Record review of Resident #13's Face Sheet dated 11/29/23 revealed, an [AGE] year-old woman who admitted to the facility on [DATE] with diagnoses which included: Parkinson's Diseases, UTI, difficulty walking, hypertension and constipation. Record review of Resident #13's admission MDS dated [DATE] revealed, Vision- adequate sees fine detail, such as regular print in the newspapers/books. No use corrective lenses (contacts, glasses of magnifying glass) and moderately impaired cognition as indicated by a BIMS score on 08 out of 15. Record review of Resident #13's undated care plan revealed, focus- constipation related to recent ileus (inability of the intestine to contract normally and move waste out of the body.) interventions- Administer stool softeners per MD Orders. Record review of Resident #13's Physician Order dated 09/09/23 revealed, MiraLAX Oral Packet 17 mg (PEG 3350)- give 1 packet by mouth one time a day for constipation. An observation on 11/29/23 at 09:09 AM revealed, LVN D preparing for medication administration to Resident #13. She retrieved 1 packet of powder PEG 3350 and 10 other solid form medications, she placed all 10 capsules/pills in a medication cup, poured the powdered PEG 3350 into a cup and dissolved it in approximately 30 mL of water. After stirring the mixture of water and PEG 3350, LVN D entered into the residents room, placing the PEG 3350 on the resident's bed side table and administered the (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 24 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0759 Level of Harm - Minimal harm or potential for actual harm 10 solid form medications. As the cup of PEG 3350 sat on the residents bed side table the surveyor observed undissolved powder cake up on the bottom and edges of the cup. LVN D then handed the cup of PEG 3350 solution to Resident #13, the resident consumed approximately 2/3rd of the liquid, and then LVN D discarded the remaining 1/3 of the PEG 3350 solution with caked up powder remaining on the bottom. Resident #13 did not receive her full dose of PEG 3350. Residents Affected - Some In an interview on 11/29/23 at 11:24 AM, LVN D said prior to medication administration nurses are expected to introduce themselves to the resident, inform the resident that medication is to be administered and then check the resident's vitals. The medications should be verified against the MAR, and once vitals are confirmed to be within parameters the medications can be dispensed into a medication cup and then administered to the resident. She said when medication verification involved ensuring the dose and formulation to be administered matched the physician order and medications must be administered as ordered. LVN D said she did not notice that Resident #8's Lidocaine orders specified gel and she had always applied patches to the resident. She said patches and gel are not interchangeable and failure to apply topical medication as ordered could result in skin irritation. LVN D said she administered only ½ a packet of PEG 3350 to Resident #13, she could not see the undissolved powdered caked on the bottom of the cup after she stirred the solution but she believed the resident took the entire volume. She said failure to administer the correct volume of medication could place resident's at risk of not getting the full dose of their medication and in this case constipation, LVN D said she did not dissolve Resident #17's crushed medication in water prior to G-tube medication because there is some water in the tube prior to her pouring the powder and that is how she was trained in her state. She said she was not supposed to perform bolus feeds during medication administration but the resident had not had any food since 8 PM the previous day and she normally complained about being hungry. LVN D said she started in the facility as an agency nurse and she was trained in her home state. LVN D said she did not know if there were any potential reactions when medications are administered with feeds and Resident #17 received a total of 120 ml of water and 240 mL of Isosource for a total of 360 mL. She said Resident #17 had a cool sense of humor when she said she was going to explode, she did not believe the resident was experiencing any form of discomfort but administering too much volume during G-tube administration could place residents at risk of distension and aspiration. In an interview on 11/29/23 at 11:56 AM, the DON said prior to medication administration medications are verified against the MAR, acceptable administration parameters must be confirmed and medication administration must be observed in full. She said nurses must ensure the medication, dose, frequency and formulation are accurate and then medications can be dispensed. The DON said patches and gel/cream are not interchangeable, lidocaine patches must be removed after 12 hours while topicals were not so failure to administer the correct formulation of Lidocaine could place residents at risk for skin irritation. She said PEG 3350 should be dissolved in at least 8 ounces of water, the powder must be dissolved its entirety and the total volume must be consumed in order for the resident received the full dose as ordered. The DON said failure to administer the full dose/volume of PEG 3350 could place residents at risk of constipation. She said prior to administering medication via G-tube nurses must dissolve the medications in 5-10 mL and LVN D should not have poured powdered/crushed medications directly into the Resident #17's tube because it could clog the tube. The DON said LVN D should not have administered Bolus feed (Isosource) at the same time as medications because of possible food/medication interactions as well as volume overload which could result in the resident experiencing vomiting and discomfort. She said LVN D received a competency assessment with the nurse that oriented her and the pharmacy consultant should have completed a medication administration observation as well. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 25 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0759 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Record review of LVN D's Medication Pass Observation Report dated 04/24/23 completed by the pharmacy consultant revealed, LVN D was observed with G-tube medication administration, oral medication administration, nasal sprays and inhaler administration. No errors were observed. Record review of the facility policy titled Medication Pass-Scheduled Oral Administration' revised 12/2010 revealed, 2- verify medications to be administered on the resident's MAR. 4- Check the label on each medication bottle or blister pack against the MA. Documentation on the MAR is initiated at the time of administration. Record review of the facility policy titled Policy for Administering Medications Through and Enteral Feeding Tube issued 06/2017 revealed, 2, a- tablets- crush each tablet into fine powder, using pill crushing device. Dissolve each tablet in separate cup of 10-30 ml of water or per physician's order. 5- if continuous enteral tube feeding is infusing, adjust infusion pump to hold tube feeding. 10,b- to administer more than one medication, give each separately and flush between medications with 10-30 cc of water as ordered by the physician. f Record review of the facility policy Physician Medication & Treatment Orders with no revision date revealed, procedures addressing administration of medications include: 4- assuring that Medications administered are to be: In the correct dose; In accordance with manufacturer's specifications and with standards of practice; To the correct person; The correct route; In the correct dosage form and; At the correct time. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 26 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0761 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure drugs and biologicals used in the facility were labeled in accordance with currently accepted professional principles, for 1 out of 1 medication carts ( Nursing Cart ) reviewed for medication storage. - The facility failed to ensure the Nursing Cart did not contain Insulin Lispro for Resident #121 with no open date. This failure could place residents at risk of not receiving the therapeutic benefit of medications or adverse reactions to medications. Findings Included: Record review of Resident #121's Face Sheet dated [DATE] revealed, a 77-yer-old male who admitted to the facility on [DATE] with diagnoses which included: high cholesterol, depression, hypertension, dementia and diabetes. Record review of Resident #121's admission MDS dated [DATE] revealed, severely impaired cognition as indicated by a BIMS score of 00 out of 15, total dependence with most ADLs, total dependence with most functional abilities including rolling left to left, sit to lying, sit to stand, char/bed to char transfer, and walking was not attempted due to medical conditions or safety concerns and always incontinent of both bladder and bowel. Record review of Resident #121's undated Care Plan revealed, focus- diagnosis of type 2 diabetes; intervention- diabetes medications as ordered by doctor. Record review of Resident #121's Physician's Orders dated [DATE] revealed, Insulin Lispro- inject 6 units under the skin before meals for diabetes. An observation and interview with LVN D on [DATE] at 12:02 PM revealed, LVN D preparing for insulin administration to Resident #1211. She retrieved Resident #121's Insulin Lispro pen with no open date and Pharmacy fill date of [DATE]. LVN D said the insulin pen just arrived last night so it was not expired, She said all insulin pens should be dated with the day open in order to track the expiration date. She said most insulin are good for 28 days after which they can be less effective. She said Insulins without open dates should not be used because they might be expired and should be discarded in the drug disposal bin in the med room because use could result in ineffective blood sugar control. LVN D said since the pharmacy label said the insulin pen was recently filled it was still within 28 days and was safe to use. In an interview on [DATE] at 11:56 AM, the DON said nursing staff are expected to check their nursing carts daily as used for expired and inappropriately labeled medications. She said multi-dose insulin pens are labeled with the date opened in order to track the expiration date and must be discarded within 28 days. The DON said after insulin expires it is not as effective and should be discarded in the drug disposal cabinet and replaced. She said unlabeled insulin pens could be expired and if used in resident's it could result in uncontrolled blood sugars. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 27 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0761 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few FORM CMS-2567 (02/99) Previous Versions Obsolete Record review of the facility policy titled Storage of Medications revised 04/2019 revealed, drug containers that have missing, incomplete, improper, or incorrect labels are returned to the pharmacy for proper for labeling before storing. Record review of the facility policy titled Labeling of Medication Containers revised 04/2019 revealed, no specific instructions for labeling of multi-dose insulin pens. Event ID: Facility ID: 676423 If continuation sheet Page 28 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0777 Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to obtain diagnostic services as ordered by a physician for 1 of 2 residents (CR #20) reviewed for lab services, in that: Residents Affected - Few RN C failed to obtain stat labs for CR #20 as ordered by a physician. This failure could place residents at risk of not receiving adequate medical care in a timely manner. Findings included: Record review of CR #20's face sheet, dated 11/30/2023, revealed a resident who was admitted into the facility on [DATE] and was diagnosed with type 2 diabetes, cerebral infarction and COPD. The resident was discharged on 10/16/2023. Record review of CR #20's MDS, dated [DATE], revealed the resident had a BIMS score of 10, indicating the resident's cognition was moderately impaired. Record review of CR#20's progress notes revealed, on 10/15/2023 10:30AM, [family member] came to visit him at this time, along with other family members . is requesting that resident be placed on Hospice care and that Morphine is provided Resident is also in agreeance in being placed under hospice care and for Morphine, stating he has been in pain all over at a 10/10 and that he has not been able to eat in 3 days. Resident did not complain of severe pain yesterday, however states he has been in pain for 6 days. Bowel sounds hyperactive , lung sounds, mildly dense, but clear bilaterally. No cough, or congestion noted. Denies [diarrhea], constipation, and nausea. Breathing non-labored with no signs of distress. Vital signs stable as documented in vitals tab with no changes. Phoned weekend on-call. Pending return call . Record review of CR #20's progress notes revealed, on 10/15/2023 11:20AM, [Doctor] phoned back and states to go ahead with the order for hospice consult, obtain a BMP and CBC stat and start 1000mg Tylenol by mouth, scheduled, 3 times daily x3days. Notified [family member] about all orders. Record review of CR #20's progress notes revealed, on 10/15/2023 10:05PM, Resident vomiting what appears to be coffee ground emesis. notified [family member] and she states she would like him sent to the Emergency Room. 911 called and pending pickup. Record review of CR #20's progress notes revealed, on 10/15/2023 10:15PM, Resident refused to go to ER when EMTs got to facility. In sound mind. States he has no pain and was upset because he wanted to stay and watch tv and sleep. Resident states he is fine. Notified [family member] and she spoke to EMTs as well and they told her they cannot force him to go. [NAME] states it is ok to wait to get labs in morning for the BMP and CBC. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 29 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0777 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Record review of CR #20's orders, dated 12/01/2023, revealed no stat order was placed on 10/15/2023. There was only an order for CBC and BMP labs to be drawn on the morning of 10/16/2023. In an interview with the DON on 11/30/2023 at 1:26PM, she stated RN C, who was on duty on 10/15/2023 and working with CR #20, called the Staffing Coordinator, thinking she was the DON, and the Staffing Coordinator reported to the RN C if the doctor's orders were stat then they should be ordered right away, if not, the wait until Monday morning . The DON stated the stat order was not entered in and she did not actually find out about all of this until that Monday, 10/16/2023. She stated CR #20's labs were never drawn due to the delay. She stated the expectations were for stat orders to be to be ordered stat by the nurses when instructed by the physician. She stated stat lab services took about 4 hours for lab services to come out. She stated the risks of not doing so were that the patient's condition could further deteriorate. She stated RN C was the agency nurse that handled this patient on 10/15/2023 and she should have known there was a note at the nurses station for nurses to call her number and reach out to the DON. In an interview with the Staffing Coordinator on 11/30/2023 at 3:07PM, she stated RN C ran into her at the facility on 10/15/2023 and RN C introduced herself to her and reported that CR #20's family member requested for stat labs because the resident was not eating. The Staffing Coordinator said she told RN C to call doctor and provided RN C with the binder containing the DON and physician's contact number. She stated RN C called her again at night and reported to her that CR #20 had vomited. The Staffing Coordinator said she told RN C during the call that she can't help her with that, you need to call the physician or call or 911. She stated RN C would have likely done what she was supposed to do for CR #20 if she had notified the right people. A phone interview was attempted with RN C on 12/01/2023 at 10:17AM and 11:04AM but RN C never answered the call . Surveyor left a voicemail. Record review of the facility's policy on Reporting Lab and Diagnostic Results, dated, revealed .The nurse receiving results of all labs . will follow the protocol as set forward by the provider group . The policy did not address stat orders. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 30 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0812 Level of Harm - Minimal harm or potential for actual harm Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Based on observation, interview and record review, the facility failed to ensure food was stored and prepared under sanitary conditions, in one of one kitchen that serviced residents, in that: Residents Affected - Many Food was found open or without labels, The high-temp dishwasher was not reaching a temperature of 180F and chlorine levels were not being tested to ensure proper sanitation of dishes and utensils. This failure could affect residents and place them at risk of food borne illness. Findings included: Observations of the kitchen on 11/28/2023 beginning at 9:10AM revealed: In the dry storage unit, a bag of macaroni was found open and unsealed. In the fridge, a bin of mushrooms was found without a label of date. In the freezer, an open bag onions ring was found unsealed. In observations and an interview with the Executive Chef, on 11/28/2023 beginning at 9:20AM, the dishwasher, in use at the time, was observed to be a high-temp dishwasher, but when the Executive Chef ran a test strip to test if the temperature reached 180F, the test strip failed to change colors, indicating the temperature of the water during the wash or rinse cycle failed to reach 180F. During the cycle, the gages read 140F for wash and 160? for rinse. The dishwasher was observed to have bleach dispensing into the dishwasher for sanitation. The Executive Chef reported the dishwasher was discovered at least a month ago during an inspection not boosting to the appropriate temperature of 180?. He stated he took the advice of the city inspector from the past to add bleach to ensure dishes were sanitized. No log for chlorine sanitation level for the dishwasher was observed in the kitchen. Record review of the sign posted on the dishwasher, titled Data Plate for High-temperature Machine, not dated, reflected Final rinse minimum temperature: 180F . Chemical sanitizer used as additional precaution cleanse. In an interview with the Maintenance Director, on 11/30/2023 at 9:31AM, he stated he was never informed of the dishwasher not working. He stated he been told in the past about a year ago and he (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 31 of 32 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676423 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/01/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hallmark 4718 Hallmark Dr Houston, TX 77056 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0812 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many managed to have the issue fixed, but no one brought the issue to him this time around. He stated he was unsure whether the use of bleach was appropriate the way that it was. He said the risk of not having the dishwasher temperature high enough or not ensuring the right level of chlorine used to sanitize the dishes was the residents who ate from the kitchen possibly experiencing illness. In an interview with the Executive Chef, on 11/30/2023 at 10:20AM, he stated he did not keep a log reflecting ppm levels were tested for the dishwasher that used bleach for sanitation. He stated after his discussion with the surveyor on 11/28/2023, he went ahead to order test strips. He stated bleach was typically used every time the dishwasher stopped working. He stated he never told the Maintenance man of the last time the dishwasher stopped working because he discussed it with the Administrator about the possibility of buying a new dishwasher for the kitchen. He also stated, regarding food storage, it was important to label foods and store them properly to ensure they are using first in and first out method to maintain the quality of the food and to prevent contamination. He stated unfortunately he cannot keep observing to see if all foods are labeled since they had a lot of food delivered on Tuesday. In an interview with the Administrator on 11/30/2023 at 2:00PM, he stated the dishwasher was converted into a chemical dishwasher 10 years ago by the manufacturers and therefore the use of bleach for chemical sanitation was appropriate. Record review of the facility's policy on food storage, dated 2013, stated All containers must be legible and accurately labeled and dated .food should be dated as it is placed on the shelves . A policy on maintenance of kitchen equipment was requested from the Administrator on 12/01/2023 and was not provided prior to exit. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676423 If continuation sheet Page 32 of 32