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Inspection visit

Health inspection

THE CENTER AT GRANDECMS #6764431 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

This survey cited 1 deficiency. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0580 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to immediately notify the resident's physician when there was a need to alter treatment for 1 of 4 residents reviewed for physician notification. (Resident #1) The facility failed to immediately notify the physician on 9/24/25 when they were unable to draw the blood successfully on Resident #1 for labs. This failure could place residents at risk for delayed diagnosis or altered medical management.Findings included: Record review of an admission record, dated 9/30/25, indicated Resident #1 was a 68 year female who admitted on [DATE] and discharged home with home health services on 9/28/25 with diagnoses including acute kidney failure (when the kidneys suddenly stop functioning, leading to a build-up of waste products in the blood), arthropathic psoriasis (a form of inflammatory arthritis that can affect people with psoriasis, causing joint pain, swelling, stiffness, and fatigue), congestive heart failure (a condition where the heart muscle is damaged and cannot pump blood efficiently to meet the body's needs), anemia (a condition where the body lacks enough healthy red blood cells or hemoglobin, which can cause symptoms like fatigue, weakness, and shortness of breath), hypertension (or high blood pressure, a condition where the force of blood against artery walls is consistently too high), and hypothyroidism (a common condition where the thyroid gland in your neck does not make enough hormones). Record review of an active orders summary report, dated 9/16/25, indicated Resident #1 had admission Labs CBC, CMP, TSH, Vit.D one time only for one week post admission for two days follow up with results with an order date of 9/16/25, start date of 9/23/25, and end date of 9/25/25. Record review of Physician order detail report, dated 9/16/25, and completed by LVN B, indicated Resident #1 had verbal orders for admission labs: CBC, CMP on admission and one week post admission: CBC, CMP, TSH, Vit.D. This order was signed by Resident #1's Physician and dated 9/17/25. Record review of admission MDS assessment, dated 9/20/25, indicated Resident #1 had clear speech, was able to make her self-understood by expressing ideas and wants; had clear comprehension. She had a BIMS score of 12 out of 15 indicating she had moderate cognitive impairment with thinking and memory. She required supervision or moderate assistance with most ADLs. Record review of Resident #1's undated revised care plan indicated the following:-Focus (initiated 9/16/25): [Resident #1] respiratory risk related to respiratory conditions. Goal: Respiratory risks related to pulmonary conditions/function will be minimized with interventions. Intervention (initiated 9/24/25): Notify physician of change in status. -Focus (initiated 9/24/25): [Resident #1] was at risk for cardiac complications due to Hypertension. Goal: will have no cardiac complications through review date. Interventions: and monitor lab work as ordered by physician and report results.-Focus (initiated 9/24/25): [Resident #1] had potential for complications from chronic kidney disease. Goal: [Resident #1] will have minimized risk for progression of comorbidities due to CKD. Intervention: Monitor lab values per physician's orders.-Focus (initiated 9/24/25): [Resident #1] at risk for complications r/t Hypothyroidism (under active thyroid). Goal: No (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 2 Event ID: 676443 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676443 B. Wing A. Building (X3) DATE SURVEY COMPLETED 11/16/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Center at Grande 3219 East Grande Boulevard Tyler, TX 75707 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0580 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few FORM CMS-2567 (02/99) Previous Versions Obsolete complications related to hypothyroidism over the next 90 days. Interventions: Monitor lab results per physician's orders and report results to physicians.-Focus (initiated 9/24/25) [Resident #1] had blood pressure. Goal: No complications related to high blood pressure over the next 90 days. Interventions: Obtain and monitor lab work as ordered by physician. Notify physician of any change in condition. Record review of Resident #1's clinical records from 9/16/25 to 9/28/25 reflected no one week post admission: CBC, CMP, TSH, Vit.D. documentation or results. Record review of a handwritten statement, dated 9/29/25, provided by the facility, completed by Staff C indicated the following: On September 24, 2025, I [Staff C] attempted to draw blood from [Resident #1] for her one-week labs. Unfortunately, [Staff C] was unsuccessful after two attempts. So, on the next day [Staff C] went to [LVN D] that worked on the 2nd floor who had helped [Staff C] before on several occasions. However, [LVN D] was also unable to draw the blood successfully. At the next attempt to draw blood [Resident #1] refused because of so many failed attempts. Record review of education/in-service record, date 9/29/25, and signed by the DON and Staff C, indicated the following: If [Staff C] was unable to obtain blood from the patient, [Staff C] must immediately notify the charge nurse and either DON. During an interview on 11/16/25 at 4:00 p.m. the DON said the one-week post admission labs for CBC, CMP, TSH, and Vit.D. were a mistake made by the staff when entering the order. During an interview on 11/16/25 at 5:23 p.m. the DON said Resident #1's one week post admission CBC, CMP, TSH, Vit.D labs were not done. The DON said she was not aware of what [Staff C] did until after [Resident #1] discharged . The DON said Staff C and LVN D should have told her or the resident's doctor. The DON said they did not have a system in place to verify labs were done because that was not an issue before, to her knowledge. The DON said the facility used its own staff to draw blood because everything was in-house and not contracted. She said Staff C was good, no complaints, and DON trained Staff C had been trained on how to draw laboratory specimens. On 11/21/25 at 12:55 p.m., attempted to interview LVN B, the staff who entered the orders, the telephone number provided by facility was not a working number and no interview was obtained. On a telephone interview was attempted with Staff C, regarding the unsuccessful lab attempts for Resident #1. Staff C did not answer, and although a message with a call back telephone number was left, the interview was not obtained. During a telephone interview on 11/21/25 at 12:57 p.m., Resident #1's physician who wrote the order for one-week post-admission laboratory tests said he had not been made aware that the labs ordered were not completed. He said he had not been notified of Staff C's unsuccessful attempts to collect the lab specimen. Resident #1's Physician stated he would have expected Staff C to inform her nurse manager or for the facility to contact him directly, so the matter could have been addressed. He further stated that not doing the lab would never be an option and expressed that he wished he had been notified. Record review of revised facility laboratory services policy, dated 4/2/24, indicated, The facility stall: 1. Provide or obtain laboratory services only when ordered by a physician; physician assistant; nurse practitioner or clinical nurse specialist in accordance with State law, including scope of practice laws. 2.Promptly notify the ordering physician, physician assistant, nurse practitioner, or clinical nurse specialist of laboratory results that fall outside of clinical reference ranges in accordance with facility policies and procedures for notification of a practitioner or per the ordering physician's orders. Event ID: Facility ID: 676443 If continuation sheet Page 2 of 2

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Citations

1 citation recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0580GeneralS&S Dpotential for harm

    F580 - Notification of Changes

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

FAQ · About this visit

Common questions about this visit

What happened during the November 16, 2025 survey of THE CENTER AT GRANDE?

This was a inspection survey of THE CENTER AT GRANDE on November 16, 2025. The surveyor cited 1 deficiency, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at THE CENTER AT GRANDE on November 16, 2025?

Yes, 1 deficiency was cited, each with a CMS Scope and Severity grade. The first was: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) tha..."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.