F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on an
observation, interviews, and record review, the facility failed to treat each resident with respect and dignity
and care for each resident in a manner and in an environment that promotes maintenance or enhancement
of his or her quality of life for 1 (Resident #28) of 15 residents reviewed for dignity.The facility failed to
ensure Resident #28 was groomed and dressed appropriately on 08/21/25.This failure could place the
residents at risk of loss of dignity and self-worth.The findings include:Record review of Resident #28's
face-sheet dated 08/21/25 revealed a [AGE] year-old male with an original admission date 09/18/24 and
re-admission date 08/11/25.Record review of Resident #28's admission MDS assessment dated [DATE]
revealed resident was unable to complete the interview for the BIMS assessment. The MDS revealed
Resident #28 was dependent for personal hygiene including brushing of hair, and upper and lower body
dressing. That meant the helper does all of the effort and the resident does none of the effort to complete
the activity.Record review of Resident #28's history and physical dated 08/16/25 revealed resident had a
medical history of Acute Ischemic Stroke (when blood circulation is blocked or reduced in the brain causing
brain cell death), Tracheostomy (a surgical incision on the front of the neck to maintain the person's airway),
PEG tube (a flexible feeding tube used to provide nutrition, fluids, and medications directly into the
stomach), BPH (Benign Prostatic Hyperplasia, noncancerous enlargement of the prostate that causes
frequent urination, weaker urine stream, and increased urgency for urination), Diabetes Mellitus 2 (),
hypertension (High blood pressure), CAD (Coronary Artery Disease, the narrowing or blockage of coronary
arteries, which supplied oxygen to the heart), and PVD (Peripheral Vascular Disease, narrowing or
blockage in blood vessels which can cause restriction of blood flow to limbs).Record review of Resident
#28's care plan revealed resident had an ADL self-care performance deficit related to stroke, and the goal
notated was for Resident #28 to have maintained . a sense of dignity by being clean, dry, odor-free, well
groomed . The care plan notated the staff interventions were to assist Resident #28 with
dressing.Observation on 08/21/25 at 12:00 PM of Resident #28 in the 500-hall across the nurse's station.
Resident was observed in his wheelchair disheveled with hair uncombed and sticking up. Resident #28 was
observed with a white shirt, grey shorts that were shorter than resident's mid-thigh. He had a white blanket
on top covering his legs. Resident #28 was observed resting with his eyes closed.In an interview on
08/22/25 at 10:45 AM with CNA B, she stated CNAs were responsible for preparing the residents in the
morning which included getting residents dressed and having the residents look presentable. CNA B stated
Resident #28 was not observed presentable per their facility policy. She stated the resident should have
pants and his hair combed. CNA B stated nurses were responsible for monitoring residents' needs and
appearance. She stated nurses were responsible for monitoring CNA staff ensuring they met residents'
needs or if they had any concerns about residents such as Resident #28. CNA B stated the risk of not
having residents groomed and presentable included it negatively affecting the
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 9
Event ID:
676457
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676457
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Bartlett Skilled Nursing and Assisted Living
221 Bartlett Drive
El Paso, TX 79912
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
residents' self-esteem. In an interview on 08/22/25 at 11:10 AM with CNA A, she stated Resident #28 was
wearing shorts because it was the request of the family. She stated she asked for staff to cover the
resident's legs because she thought resident would be cold in the hallway with only shorts on. She stated
Resident #28 did not communicate understandably, so he did not report being cold. CNA A stated nurses
and CNAs were responsible for ensuring residents were dressed appropriately. She stated residents were
to be dressed their best, and it could affect their dignity if their appearance was not maintained. In an
interview on 08/22/25 at 11:27 AM with LVN C, she stated the CNAs were responsible for assisting
residents with dressing and grooming. She stated the nurses, ADON, DON, and CNA A were responsible
for monitoring residents' grooming and appearance daily in the shift. She stated she had a concern with
Resident #28's appearance on 08/21/25, since Resident #28 was observed with unkempt hair. She stated
this could affect the resident's self-esteem. In an interview on 08/22/25 at 12:02 PM with the DON, she
stated Resident #28's family only provided the resident with clothing including shorts. She stated the family
of Resident #28 tended to get hot, and that was the reason Resident #28 was wearing shorts. She stated
she observed Resident #28 on 08/21/25 and agreed the resident appeared unkempt due to his hair not
being groomed. She stated she notified CNA A of her concern that day. She stated CNA's were responsible
for assisting residents with dressing and grooming. She stated CNA A monitored her CNA's daily, ensuring
needs were met and residents look presentable. She stated the risks to residents not being groomed could
negatively affect their dignity.Record Review of the facility's policy titled Resident Rights, with revised date
02/2021, read in part: Policy Statement- Employees shall treat all residents with kindness, respect, and
dignity. Policy Interpretation and Implementation- Federal and state laws guarantee certain basic rights to
all residents of this facility. These rights include the resident's right to: a dignified existence; be treated with
respect, kindness, and dignity; be free from abuse, neglect, misappropriation of property, and exploitation.
Event ID:
Facility ID:
676457
If continuation sheet
Page 2 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676457
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Bartlett Skilled Nursing and Assisted Living
221 Bartlett Drive
El Paso, TX 79912
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Develop and implement a complete care plan that meets all the resident's needs, with timetables and
actions that can be measured.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to develop and implement a comprehensive person-centered
care plan that includes measurable objectives and timeframes to meet a resident's medical, nursing, mental
and psychosocial needs for three residents, (Residents #6, #33, and #44), of six residents reviewed for
care plans.The facility failed to have a comprehensive person-centered care plan for Resident #6, #33 and
#44 to address residents prescribed insulin medication.These failures could affect residents prescribed
insulin medication by placing them at risk for not receiving care and services to meet their needs.Findings
Include:Resident# 6Record review of Resident #6's admission Record dated 08/19/2025 revealed an
admission date of 07/21/2025.Record review of Resident #6's Health and Physical not dated, revealed to
Continue insulin regimen and PO (oral) diabetic medication.Record review of Resident #6's 5-day MDS
assessment revealed a BIMS score of 11 indicating moderate cognitive impairment.Record Review of
Resident #6's care plan revealed no information regarding insulin medication.Record review of Resident
#6's Administration Record revealed Insulin Glargine Subcutaneous solution 100 unit/ml inject 30 unit
subcutaneously in the morning for diabetes mellitus. Insulin Lispro injection solution 100 unit/ml, inject as
per sliding scale subcutaneously before meals and at bedtime for diabetes mellitus.Resident# 33Record
review of Resident #33's admission Record dated 08/22/2025 revealed that Resident #33 was admitted on
[DATE]Record review of Resident #33's health and physical dated 08/01/2025 revealed a diagnosis of
Diabetes Mellitus Type II. Plan explained Resident would be placed on sliding scale for management of
hyperglycemia.Record review of Resident #'s 5-day MDS revealed a BIMS score of 13 indicating an intact
cognitive function.Record Review of Residents #33's care plan revealed no information regarding insulin
medication. Record review of Resident #33's Order Summary Report revealed Lantus SoloStar
Subcutaneous Solution Pen injector 100 unit/ml inject 15 unit subcutaneously two times a day for diabetes
mellitus. Insulin Lispro Subcutaneous Solution Cartridge 100 unit/ml inject 8 unit subcutaneously before
meals for diabetes mellitus. Novolog pen fill subcutaneous solution cartridge 100 unit/ml inject 8 unit
subcutaneously before meals for diabetes mellitus before meals for diabetes mellitus.Resident# 44Record
review of Resident #44's admission Record dated 08/20/2025 revealed Resident #44 was admitted on
[DATE]Record review of Resident #44's health and physical dated on 07/30/2025 revealed a diagnosis of
diabetes with hyperglycemia (high blood sugar).Record review of Resident #44's 5-day MDS revealed a
BIMS score of 15 indicating an intact cognitive function.Record Review of Resident #44's care plan
revealed no information regarding insulin medication. Record review of Resident #44's Medication
Administration Record revealed insulin Glargine subcutaneous solution 100 unit/ml inject 15 unit
subcutaneous in the morning for diabetes mellitus type II.In an interview on 08/22/25 at 11:33 AM with LVN
C, she stated the purpose of a care plan was for all staff to be aware of the residents' care and treatment
plan. She stated the MDS nursing staff were responsible for ensuring care plans were updated. She stated
nurses notified the MDS nurses of any changes of residents so the care plan could be updated. LVN C
stated she was not aware how often they monitored care plans for accuracy. She stated the risk of care
plans not being completed correctly included incorrect treatment of the resident. In an interview on
08/22/2025 at 12:16 PM with DON, she stated that the purpose of a care plan was to make sure that the
residents were receiving the correct individualized treatment. She stated that the MDS nurses were
responsible for creating and updating the Care Plan's. She stated that the floor nurses, DON and ADON
were all in communication with the MDS nurses to notify of any updates needed on the care plan. She
stated that insulin and diabetes diagnosis needed to be included in the care plan. The DON
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676457
If continuation sheet
Page 3 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676457
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Bartlett Skilled Nursing and Assisted Living
221 Bartlett Drive
El Paso, TX 79912
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
stated that residents were at risk of not receiving the right treatment if treatment was not in care plan.In an
interview on 08/22/2025 at 1:30 PM with MDS nurse, she stated that the purpose of a care plan was like a
blueprint for resident care. She stated that the MDS nurses were responsible for keeping up with the
changes that had to be made. She stated that insulin and diagnosis of diabetes had to be included in the
care plan. She stated that floor nurses, DON and ADON communicate with MDS nurses to fill them in on
any changes that residents have. She stated that when pertinent medications and diagnosis had not been
care planned it could lead to an interruption in communication of care.Record Review of the facility's policy
titled Care Plans, Comprehensive Person- Centered revised March 2022 read in part . The comprehensive,
person-centered care plan includes measurable objectives and timeframes, Describes the services that are
to be furnished to attain or maintain the resident's highest practicable, physical, mental and psychosocial
well-being .
Event ID:
Facility ID:
676457
If continuation sheet
Page 4 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676457
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Bartlett Skilled Nursing and Assisted Living
221 Bartlett Drive
El Paso, TX 79912
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, interviews, and record review, the facility failed to store, prepare, distribute, and
serve food in accordance with professional standards for food service safety for 1 of 1 kitchen reviewed in
that:-The facility failed, on 8/19/25, to maintain the bottom of freezer # 1 clean and free of food crumbs and
ice cream drippings. -The facility failed, on 8/19/25, to maintain the bottom of refrigerator # 2 clean and free
of dry meat juices. -The facility failed, on 8/19/25, to seal a bag of lettuce and to close a box containing an
open stick of butter in refrigerator # 3.These failures could place residents who eat foods prepared in the
kitchen at risk of cross contamination and food-borne illnesses.Findings included: In an observation on
8/19/25 at 8:45 AM during the initial kitchen tour in the facility's kitchen, revealed the following: Freezer # 1 at the bottom of the freezer, there were dried drippings of what appeared to be lemon ice cream and
around it, there were crumbs of unknown food residues.Refrigerator #2 - at the bottom of the refrigerator,
there were dried drippings of meat juices that were dark red and pink in color.Refrigerator #3 - there was a
bag with two heads of lettuce that were not sealed. The lettuce looked yellow in color. An open box
containing 11 bars of 1/4 lb. sticks of butter had an open stick of butter that was not sealed or covered.An
interview on 8/19/25 at 8:54 AM with the Dietary Director revealed it was not acceptable for refrigerators to
have food residues or dry drippings from food or meat juices. The Dietary Director stated that all food inside
the refrigerators needed to be labeled, sealed, and closed. She explained that by having food drippings and
open boxes and unsealed packages, there was a risk of cross contamination which could result in food
borne illness which could make the resident sick to their stomach resulting in infection, vomiting or diarrhea.
She stated that the expectation was that all equipment in the kitchen was cleaned and sanitized, all boxes
and packaging were closed and sealed to prevent contamination, and that all staff from the kitchen were
responsible for making sure these standards were met. An interview on 8/20/25 at 10:23 AM with the Head
[NAME] revealed that all staff were responsible for making sure that all cooking utensils and kitchen
equipment were clean and sanitized during and after meal preparation and at the end of each kitchen staff
member's shift. He stated it was not acceptable that freezers of refrigerators were dirty with crumbs or food
drippings and that all food inside the refrigerator and freezers needed to be labeled, sealed and closed. The
Head [NAME] stated that by not covering or sealing the food and having food drippings, there was a risk for
cross contamination which could make the residents sick to their stomach which could result in them
getting sick from foodborne diseases. He stated there was a potential risk of residents getting sick with
diarrhea or gastrointestinal (an adjective that refers to or involves the stomach and intestines) infections. In
an interview on 8/21/25 at 11:05 AM with a Dietary Cook, she stated that all kitchen staff were responsible
for ensuring the kitchen equipment and utensils were clean and free of food residues. She said that dry
drippings of meat juice or crumbs left in the refrigerators could result in cross contamination for the
residents' meals if they were not properly closed or sealed, which could make them sick to their stomach,
and it could make their current health issues get worse. An interview on 8/21/25 at 11:13 AM with the DON
revealed that she was the infection preventionist for the facility. She stated that it was not correct to leave
things opened and unsealed food in the refrigerators or the freezers, she stated that the expectation was for
the kitchen staff to clean kitchen freezers, fridges and utensils by the end of their shift. The DON stated that
having crumbs, dry drippings, and opened bags could result in cross contamination for the food items. The
DON said there was a risk of infections for gastrointestinal bacteria or intoxications which could result in
residents getting sick from vomiting or
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676457
If continuation sheet
Page 5 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676457
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Bartlett Skilled Nursing and Assisted Living
221 Bartlett Drive
El Paso, TX 79912
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
diarrhea.In an interview on 8/22/25 at 10:21 AM with the Administrator, he stated the food inside the
refrigerators should always be covered or sealed and there was a risk of cross contamination or foodborne
illness which could potentially make the residents sick with stomach infections which could result in
vomiting or diarrhea and possible dehydration. He said that all kitchen equipment and utensils should be
free of food residues and drippings because it could potentially lead to cross contamination which could
also make the residents sick. Review of the FDA Food Code 2022 reflected Chapter 3-302.11 Packaged
and Unpackaged Food - Separation, Packaging, and Segregation. (A) FOOD shall be protected from cross
contamination by: (4) Except as specified under Subparagraph 3-501.15(B)(2) and in (B) of this section,
storing the food in packages, covered containers, or wrappings;. Record Review of the facility's policies and
procedures revised in November 2022, titled Dietary Services-Food and Nutrition Services, stated in part:
Food Receiving and Storage, Food services, or other designated staff, maintain clean and
temperature/humidity-appropriate food storage areas at all times. Refrigerated/Frozen Storage: All foods
stored in the refrigerator or freezer are covered, labeled and dated ( use by date). Uncooked and raw
animal products and fish are stored separately in drip-proof containers and below fruits, vegetables and
other ready-to-eat foods to prevent meat juices from dripping onto these foods. Other opened containers
are dated and sealed or covered during storage. Record Review of the facility's policies and procedures
revised in July 2014, titled Preventing Foodborne Illness - Food Handling, stated in part: Food will be
stored, prepared, handled and served so that the risk of foodborne illness is minimized. This facility
recognizes that the critical factors implicated in foodborne illness are: contaminated equipment. All food
service equipment and utensils will be sanitized according to current guidelines and manufacturers'
recommendations.
Event ID:
Facility ID:
676457
If continuation sheet
Page 6 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676457
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Bartlett Skilled Nursing and Assisted Living
221 Bartlett Drive
El Paso, TX 79912
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview, and record review, the facility failed to maintain an infection prevention
and control program designed to provide a safe, sanitary, and comfortable environment to help prevent the
development and transmission of communicable diseases and infections for 1 of 6 (Resident #9) residents
reviewed for infection control. CNA A failed, on 8/19/25, to properly serve a meal tray to Resident #9 by
touching her cheeseburger with her bare hands. This deficient practice could place residents at risk for
infection due to improper care practices.Findings included:During observation on 8/19/25 at 12:10 PM in
the dining room, CNA A approached Resident #9 who was sitting at the table and had her lunch in front of
her. CNA A took a quarter cut of (his/her) cheeseburger with her bare hands and handed it to the resident.
Resident # 9 took the piece of cheeseburger with her hands and proceeded to eat it. CNA A was not
wearing gloves and failed to provide the resident with her meal utilizing utensils.In an interview on 8/19/25
at 12:20 PM with the Director of Dietary, she stated that it was not acceptable to touch a resident's meal at
any time after their meal left the kitchen. The Director of Dietary stated that if a Resident needed
assistance, staff needed to wear gloves and use utensils for assistance such a fork, spoon or tongs. She
stated the risk of touching the Resident's meal with bare hands could result in cross contamination or
infection which could make the resident ill. In an interview on 8/19/25 at 12:25 PM with CNA A, she stated
she should not have touched Resident # 9's meal with her bare hands because it could result in cross
contamination and the possible outcome could be that the resident got sick from their stomach. CNA A
stated she did not realize she had touched the resident's food with her hands, and the proper procedure
was to assist the resident by using her utensils such a fork or spoon if necessary.In an interview on 8/21/25
at 11:05 AM with the Dietary [NAME] she stated when meals were served, staff was expected to use
cooking utensils such as spoons, ladles, and tongs, and it was not acceptable for them to ever touch a
resident's food with their bare hands. The Dietary [NAME] stated touching a resident's meal without gloves
could result in cross contamination which could make the resident's sick from their stomach. In an interview
on 8/21/25 at 11:13 AM with the DON, she stated CNAs were not supposed to touch the resident's meals
with their bare hands. The DON said that if a resident required assistance from the staff, they needed to
use the proper utensils for their meals such as spoons, forks or tongs. The DON said that CNA A touching
Resident # 9's meal with her bare hands posed a risk of cross contamination and it was a concern with
infection control. The DON said the result of not properly assisting the residents during mealtime could be
for the residents to get sick from cross contamination resulting in vomiting or diarrhea or them getting a
gastrointestinal infection. [SH1] In an interview on 8/22/25 at 11:05 AM with the Administrator, he stated it
was not acceptable for staff to touch Resident # 9's meal with their bare hands and that staff should never
touch a resident's meal once it left the kitchen. The Administrator said the expectation was for staff to use
utensils such as spoons, forks or tongs if the resident required assistance. He stated that the possible
outcome of a CNA touching a resident's meal with their bare hands could result in them getting sick due to
cross contaminations which could make the resident sick from their stomach that could cause infections,
vomit or diarrhea. Review of the U.S. FDA Food Code 2022 revealed Chapter 3-301.11 paragraph B .FOOD
EMPLOYEES may not contact exposed, READY-TO-EAT FOOD with their bare hands and shall use
suitable UTENSILS such as deli tissue, spatulas, tongs, single-use gloves, or dispensing equipment ., CNA
A was not in compliance with the Food Code.U.S. FDA Food Code 2022 Chapter 3-301.11 paragraph B
.FOOD EMPLOYEES may not contact exposed, READY-TO-EAT FOOD with their bare hands and shall use
suitable UTENSILS such as deli tissue, spatulas, tongs, single-use gloves, or dispensing equipment ., CNA
A was not in compliance with the Food Code by
Residents Affected - Few
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676457
If continuation sheet
Page 7 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676457
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Bartlett Skilled Nursing and Assisted Living
221 Bartlett Drive
El Paso, TX 79912
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
touching the resident's meal with her bare hands.Record Review of the facility's policies and procedures
revised in October 2017, titled Dietary Services-Meals, Snacks and Services, stated in part: Dining Room
Audits: Our facility audits the food and nutrition services department regularly to ensure that resident needs
are met and that dining is a safe and pleasant experience for residents. The dietitian, food and nutrition
services manager and/or dietary supervisor will make scheduled daily meal rounds to every dining room at
all meal times to audit the dining room and the food service to the residents. The auditor will assess:
whether proper sanitation is maintained by staff;. Record Review of the facility's policies and procedures
revised in July 2014, titled Preventing Foodborne Illness - Food Handling, stated in part: Food will be
stored, prepared, handled and served so that the risk of foodborne illness is minimized. This facility
recognizes that the critical factors implicated in foodborne illness are: poor personal hygiene of food service
employees; All employees who handle, prepare or serve food will be trained in the practices of safe food
handling and preventing foodborne illness. Employees will demonstrate knowledge and competency in
these practices prior to working with food or serving food to residents.Record Review of the facility's
policies and procedures revised in March 2022, titled Assistance with Meals, read in part: Residents shall
receive assistance with meals in a manner that meet the individual needs of each resident. Dining Room
Residents: All employees who provide resident assistance with meals will be trained and shall demonstrate
competency in the prevention of foodborne illness, including personal hygiene practices and safe food
handling.
Event ID:
Facility ID:
676457
If continuation sheet
Page 8 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676457
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Bartlett Skilled Nursing and Assisted Living
221 Bartlett Drive
El Paso, TX 79912
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0945
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Include as part of its infection prevention and control program, mandatory training that includes written
standards, policies, and procedures for the program.
Based on interview and record review, the facility failed to provide the mandatory training on standards,
policies, and procedures for an infection prevention and control program for 2 of 8 staff (the MDS Nurse and
the Administrator) reviewed for training, in that:The facility failed to ensure infection prevention and control
training was provided to the MDS Nurse and the Administrator.This failure could place residents at risk of
illness due to lack of staff training. The findings were:Review of Facility Staff Roster, undated, revealed:
Administrator - date of hire - 03/07/2016MDS Nurse - date of hire- 11/10/2021In an interview on 08/22/25 at
02:02 PM with Human Resources, she stated she did not have documentation for the Annual Infection
Control training for the Administrator and the MDS Nurse. She stated she had only been working for a few
months and did not have a reason why the facility did not have documentation for this course. She stated, in
this case, she would issue the Administrator and the MDS Nurse retraining, meaning the staff would
complete the required training. She stated Human Resources and the DON were responsible for ensuring
staff were up to date with training. She stated she and the DON met monthly to discuss issues or concerns
including training. She stated the staff not completing training for Infection Control could potentially place
residents and others at risk for illness or infection.In an interview on 08/22/25 at 2:18 PM with the MDS
Nurse, she stated all staff were responsible for keeping their training up to date. She stated she did not
have a reason why there was no documentation of her Infection Control training. She stated the DON was
responsible for monitoring staff for infection control training but was unsure how often it was being followed
up. She stated risks of staff not completing their Infection Control training places residents at risk for
exposure to bacteria or illness.In an interview on 08/22/25 at 02:30 PM with the Administrator, he stated he
was sure to have completed his Infection Control training, but unable to state the most recent one he had
completed. He stated the risks of staff not completing their annual required training would have included
facility personnel not being in the most up to date with information, but all staff have their basic training
including infection control. He was asked by this surveyor if CMS required annual documented trainings, he
replied, yes. The Administrator added that staff had their basic training from school or when starting in the
nursing facility. He stated the DON was responsible for Infection Control training, since she was also the
Infection Preventionist. He stated the administration department, and Human Resources were also
responsible for monitoring staff training. In an interview on 08/22/25 at 02:36 PM with the DON, she stated
she was responsible for ensuring staff were up to date with their training. She stated she monitored her
staff, including their training, on a daily basis. She stated all staff were to be updated on their training. She
stated staff not having updated training included residents being at risk for infections.Record review of the
facility's policy titled, In-Service Training, All Staff, read in part: Policy Statement- All Staff must participate
in initial orientation and annual in-service training. Policy Interpretation and Implementation- 1. All staff are
required to participate in regular in-service education. In-service education participation is considered
working time for which staff are paid their regular wages. 2. For the purposes of this policy, staff means all
new and existing personnel, individuals providing services under contractual agreement, and volunteers. 3.
The primary objective of the in-service training is to ensure that staff are able to interact in a manner that
enhances the resident's quality of life and quality of care and can demonstrate competency in the topic
areas of the training . 6. Required training topics include the following: . e. The infection prevention and
control program standards, policies and procedures.
Event ID:
Facility ID:
676457
If continuation sheet
Page 9 of 9