F 0600
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment,
and neglect by anybody.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review the facility failed to ensure residents had the right to be free from
abuse and neglect for 2 (Resident #1 and Resident #2) of 2 residents reviewed for abuse and neglect, in
that:
1)
On 08/13/23, CNA A engaged in name-calling, used profanity, made an offensive gesture, interrupted, put
down, and demeaned when verbally attacked Resident #1.
2)
On 08/13/23, CNA A threw a pack of disposable wet wipes at Resident #1's stomach.
3)
On 08/13/23, CNA A used profanity and made an offensive gesture at Resident #2.
This failure could place residents at risk of immediate and long-term consequences, including anxiety,
emotional distress, chronic stress, depression, feelings of shame, hopelessness, and at risk of
psychosocial harm.
Findings included:
Record review of Resident #1's face sheet revealed a [AGE] year-old female admitted to the facility on
[DATE], latest re-admission [DATE]. Resident #1 had diagnoses of Other epilepsy, not intractable (can be
treated), without status epilepticus (a disorder characterized by recurrent seizure activity without recovery
between seizures, that may or may not be associated with loss of consciousness or convulsions (rapid,
involuntary muscle contractions that cause uncontrollable shaking and limb movement)); TIA (a stroke that
lasts only a few minutes); MDD (a mood disorder that causes a persistent feeling of sadness and loss of
interest); morbid (severe) obesity due to excess calories; MS (a condition that can affect the brain and
spinal cord, causing a wide range of potential symptoms, including problems with vision, arm or leg
movement, sensation, or balance); T2DM (a disorder in which the body does not produce enough or
respond normally to insulin, causing blood sugar (glucose) levels to be abnormally high); hemiplegia
(paralysis of one side of the body) and hemiparesis (weakness of one entire side of the body) following
cerebral infarction affecting left non-dominant side.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 9
Event ID:
676464
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676464
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/16/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Las Brisas Rehabilitation and Wellness Center
3421 W Story Rd
Irving, TX 75038
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Record review of Resident #1's Quarterly MDS (a standardized assessment tool that measures health
status in nursing home residents) assessment, dated 07/26/23, revealed a BIMS score of 15, which
suggested Resident #1 was cognitively intact (being able to follow two simple commands; has sufficient
judgment, planning, organization, self-control, and the persistence needed to manage the normal demands
of ADL). The Quarterly MDS assessment reflected Resident #1 required set-up help only with ADLs and
one-person physical assist with toileting and bathing. Resident #1 had a functional limitation in range of
motion on one side of upper and lower extremities. Resident #1 was occasionally incontinent of bladder and
frequently incontinent of bowel. The Quarterly MDS did not indicate Resident #1 had any behavioral
symptoms or rejection of care during the MDS review period.
A review of Resident #1's comprehensive care plan, last reviewed/revised on 08/05/23, indicated that
Resident #1 had a dx of MS [Problem start date: 08/09/23]; a dx of seizures [Problem start date: 05/02/23];
incontinence of bowel and bladder [Problem start date: 03/21/23]; risk for falling [Problem start date:
03/21/23] r/t weakness, dx of MS, CVA, and Lupus (Systemic Lupus Erythematosus) (an autoimmune
disease that can cause joint pain, fever, skin rashes and organ damage); and required assistance with
ADLs [Problem start date: 03/04/23] - including toileting with the assist of one person [Approach start date:
04/03/23] and instruct in proper self-care techniques using self-cleaning device [Approach start date:
05/18/23].
Record review of Resident #1's progress notes, revealed a progress note dated 08/13/23 at 9:42 PM,
entered by LVN B. The progress note reflected a statement from [Resident #1's viewpoint]:
[Resident #1] was in the bathroom having a BM and turned on the call light for help to get wiped. [Resident
#1] asked Resident #2 to call for help . it had been a while and the call light had not been answered.
Resident #2 went to the nurses' station and informed CNA C that it had been about an hour since Resident
#1 turned on the call light and needed help to get wiped. CNA C told CNA A (the CNA assigned to Resident
#1) that Resident #1 said she was in the bathroom for an hour. CNA A lost her temper and said it had not
been an hour. CNA A confronted Resident #1 (who was still sitting on the toilet), called Resident #1 a liar,
that everyone was tired of her, and CNA A threw a pack of wipes and hit Resident #1's lower abdomen.
CNA A raised her middle finger (an obscene gesture made by pointing the middle finger upward while
folding the other fingers against the palm) at Resident #1 and said F--- (a four-letter swear word) you, wipe
yourself, you are stupid. CNA A walked down the hall and grabbed her backpack. CNA A passed LVN B
who was coming out of the last room on Hall 600 . [CNA A] was very upset and yelling but [LVN B] could
not understand what CNA A was yelling as she left the unit. [LVN B] returned to the nurses' station and was
approached by Resident #2 who asked to report the inappropriate confrontation that happened between
[Resident #2] and CNA A. Resident #2 said that CNA C witnessed CNA A raise her middle finger and curse
[at Resident #2], but CNA C denied she heard anything. CNA D assisted Resident #1 out of the bathroom.
Resident #1 called the DON, then called her [Resident #1's family member] . LVN B overheard Resident #1
on the phone speaking with a 911 dispatcher when she entered the room to assess Resident #1. LVN B
measured Resident #1's vitals, performed a HTT assessment and took Resident #1's statement. LVN B
accepted a call from the DON when she returned to the nurses' station and acknowledged understanding to
complete incident reports. LVN B notified the NP and family member.
Record review of CNA A's clock in/out sheet reflected on 08/13/23, a clock in time of 5:53 PM and a clock
out time at 7:40 PM = 1 hours, 46 minutes, and 48 seconds.
During an observation and interview on 08/15/23 at 11:10 AM, Resident #1 appeared groomed and
dressed appropriate to clinical situation. Resident #1 was sitting upright in a manual wheelchair. No
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676464
If continuation sheet
Page 2 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676464
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/16/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Las Brisas Rehabilitation and Wellness Center
3421 W Story Rd
Irving, TX 75038
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
visible injuries or behavior were suggested of physical abuse, neglect, or SQC. Resident #1 was A, A & O
to awareness of self, place, time, and situation. Resident #1 indicated on Sunday [08/13/23] after 7:00 PM,
she was in the bathroom and turned the call light on to be wiped after she had a BM. Resident #1 stated
that no one came, and it had been a little while since she turned the call light on. Resident #1 said that she
could not give an amount of time because she did not have her phone and there was not a clock in the
bathroom. Resident #1 said that she called out to Resident #2 to locate someone because no one
answered the call light. Resident #1 said that CNA A appeared shortly after, enraged and yelling that
[Resident #1] had not been waiting for an hour for someone to answer the call light. Resident #1 said that
when she tried to tell CNA A that she never said she waited for an hour and just needed to be assisted,
CNA A was argumentative, would interrupt when [Resident #1] spoke, said no one wanted [Resident #1]
there (at the SNF), always causing confusion, and told Resident #1 to stop lying. Resident #1 said that CNA
A raised her middle finger (as an obscene hand gesture) at Resident #1, said F--- (a four-letter swear word)
you, threw a pack of wipes at Resident #1's stomach as hard as she could, said you can do it yourself, and
left. Resident #1 described the pack of wipes (100-pack) as half full. Resident #1 said that Resident #2
followed behind CNA A telling her that she did not have to talk to [Resident #1] like that. Resident #1 said
she turned the call light on again and another CNA (CNA D) answered the call light, wiped, and assisted
Resident #1 out of the bathroom. Resident #1 said she feared that she suffered physical harm when CNA A
threw the pack of wipes at her stomach. Resident #1 said that her stomach hurt after the pack of wipes hit
her stomach and currently felt a dull, intermittent, tightness, cramping, and knots in her stomach where the
pack of wipes hit her stomach. Resident #1 stated that she often experienced intermittent stomach
discomfort related to stress, anxiety, and when upset. Resident #1 said that she called the DON
immediately after coming out the bathroom, around 7:30 PM, to report the incident and then called 911.
Resident #1 said that an officer came to take her statement. Resident #1 said on the next day [Monday,
08/14/23] the DON and LBSW came to her room to follow up after the incident and asked how she was
doing. Resident #1 stated that she recounted the incident and told them that she felt better. Resident #1
said she did not need to go to the hospital for evaluation or treatment, that she felt safe, and never had a
similar past encounter with CNA A.
During an interview on 08/15/23 at 11:19 AM, Resident #2 (Resident #1's roommate) stated that she
recalled the incident on Sunday (08/13/23). Resident #2 said she heard Resident #1 call out to find
someone because no one answered the call light. Resident #2 said she did not know how long Resident #1
was in the bathroom, she just remembered that she took a nap after Resident #1 went to the restroom.
Resident #2 said that she left out the room and saw CNA C sitting halfway down the hallway near the
nurses' station and told her that Resident #1 needed help, that she been on the toilet for an hour waiting for
someone to answer the call light. Resident #2 said that CNA C replied that Resident #1 was a liar, .
everyday it's something, always complaining . Resident #2 said CNA C approached CNA A when she came
out another resident's room and told her that Resident #1 said she waited an hour, and no one answered
the call light. Resident #2 said that CNA A started fussing and headed towards Resident #1's room.
Resident #2 described the incident as told by Resident #1. Resident #2 said she followed CNA A out the
room and told her that she did not need to talk to Resident #1 like she did when all she needed was help.
Resident #2 said that CNA A cursed at her, put up her middle finger, grabbed her personal bag and went
down the hall to exit building. Resident #2 said that the way CNA A spoke at her affected emotionally.
Resident #2 said that she reported the incident to the nurse. Resident #2 said she felt safe and denied a
similar past encounter with CNA A.
During an interview on 08/15/23 at 12:04 PM, the LBSW said that she
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676464
If continuation sheet
Page 3 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676464
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/16/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Las Brisas Rehabilitation and Wellness Center
3421 W Story Rd
Irving, TX 75038
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
worked at the SNF for less than one year. The LBSW said that she was familiar with Resident #1. The
LBSW described Resident #1 as alert, fully oriented, was self-aware, and did alright for herself. The LBSW
said that Resident #1 participated in self-care within functional limits but was fixated that she needed
assistance with toileting. The LBSW said that Resident #1 could wipe own self from what she knew. The
LBSW said that she and the DON followed up with Resident #1 on Monday (08/14/23) to follow up on an
altercation that occurred the night before (Sunday, 08/13/23). The LBSW said that the altercation was
reported as alleged physical and verbal abuse. The LBSW said that Resident #1 reported that CNA A
verbally and physically abused her (Sunday night). The LBSW denied any mental assessments that were
conducted that pertained to the alleged abuse or any interventions taken to assist Resident #1. The LBSW
said that Resident #1 said she felt better and safe when interviewed on Monday (08/14/23). The LBSW said
that an in-service was done, and she conducted resident safe surveys that did not bring forward concerns
of CNA A's or other staff behavior.
During an interview on 08/15/23 at 1:15 PM, the NFA indicated she first learned of the incident on 08/13/23
at 8:30 PM from the DON and reported to HHSC on 08/14/23 via TULIP (Incidents Submission Portal for
Long-Term Care Providers). The NFA said that she was responsible for the initial reporting and overall
investigation of the alleged abuse because she was the Abuse Coordinator. The NFA said action was
immediately taken to ensure all residents were protected and an investigation was initiated. The NFA
indicated staff interviews, safe surveys, and an ANE in-service were conducted as part of the investigation
and to prevent reoccurrence. The NFA stated Resident #1 was protected from the alleged perpetrator when
CNA A removed herself from the premises. CNA A was not allowed in the facility or on the premises to
protect the residents. The NFA said that the DON and LBSW were also involved with the ongoing
investigation. The NFA said that she did not currently have a lot of information. The NFA stated she still had
interviews to complete and the LBSW needed to complete resident safe surveys. The NFA stated that there
were no known previous warnings or similar incidents with CNA A at the facility. The NFA said that she
never observed or was reported that CNA A exhibited inappropriate behaviors toward Resident #1 or other
residents in the past. The NFA said that there were no known resident/family grievances or problems
identified with care delivery provided by CNA A. The NFA indicated that she performed surveillance daily to
monitor for potential abuse. The NFA stated a process in place to protect and prevent resident ANE was
leadership rounded throughout the facility at different times and across shifts to monitor for potential or
actual reported allegations of abuse and the delivery of care and services by direct care staff. The NFA said
that it is her expectation of all staff to be polite, respectful, and to meet resident needs.
Record review of the facility's self-report dated 08/14/23, submitted by the NFA, indicated the NFA first
learned of the incident on 08/13/23 at 8:30 PM. The incident occurred 08/13/23 around 7:45 PM. A brief
narrative summary of the reportable incident revealed Resident #1 stated CNA A threw wet wipes at her
[Resident #1] stomach and said, fuck you. Resident #2 was a witness to the incident. LVN B immediately
assessed Resident #1 and performed a HTT assessment was completed - no injury noted. CNA A removed
herself from the premises. LVN B reported the incident to the MD/NP, family member, and DON. Resident
#1 called 911. When the officer arrived, Resident #1 gave a statement (account of what happened) to the
officer and obtained a report number.
Record review of an interview worksheet dated 08/15/23, signed by HR reflected the staff name: CNA A;
shift worked: 6P - 6A; reason for interview: Complaint revealed was going about 7 - 7:30 PM CNA C told
CNA A that Resident #1 called somebody and told them the call light was on for one hour. CNA A went to
Resident #1's room and said that she was just in the room to check everything, and the call light was not on
for an hour. CNA A asked Resident #1 when calls were made why not tell them the .
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676464
If continuation sheet
Page 4 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676464
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/16/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Las Brisas Rehabilitation and Wellness Center
3421 W Story Rd
Irving, TX 75038
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
(the rest of the sentence was covered up with a correction product) . then Resident #1 (a caret symbol
pointed up at the covered section above) cursed her out and called her stupid. CNA A said she got upset
because she got called stupid and that she was not doing this tonight and told the nurse she was going
home.
Record review of an interview worksheet dated 08/15/23, signed by HR reflected the staff name: CNA C;
shift worked: 6P - 6A; reason for interview: Complaint revealed Resident #2 came out saying light was on
for one hour. CNA C found CNA A. CNA A went to [Resident #1] room. Moments later CNA C heard cursing
and arguing. CNA A came out saying she was quitting because Resident #1 called her stupid.
Record review of an interview worksheet dated 08/15/23 (over an area covered up with a correction
product), signed by HR reflected the staff name: CNA D; shift worked: 08/13/23; reason for interview:
Complaint revealed Didn't see anything. DON told [CNA D] to go help CNA A. Heard cursing and fussing at
nurses' station by the time she got here. Went to help Resident #1, was on the toilet, and on the phone with
her [family member]. [Family member told her to call police. CNA D asked Resident #1 why were wipes
everywhere and Resident #1 said that CNA A threw them at her.
During an interview on 08/16/23 at 11:08 AM, the DON stated that she worked at the SNF for less than six
months. The DON said that her role and responsibility was protective oversight of residents. The DON said
that on Sunday (08/13/23) she received two phone calls back-to-back from Resident #1, then a text that
said . call me back or I will call 911. The DON said that she replied by text, give me ten minutes. The DON
stated that she called Resident #1 back in seven minutes, at 7:39 PM (Sunday 08/13/23). The DON said
that Resident #1 stated CNA A not only verbally, but physically abused her. The DON said that what she
understood was that there was a disagreement about how long Resident #1 been on toilet . CNA A
confronted Resident #1 about how much time elapsed since the call light was turned on, CNA A called
Resident #1 a liar, and CNA A threw a pack of wipes at Resident #1 stomach after she [CNA A] became
upset. Resident #1 had also reported that Resident #2 spoke up for Resident #1 and CNA A cursed at
Resident #2. The DON said that she called the facility and spoke with and interviewed the nurses on shift,
enquired if CNA A was present, and was told CNA A left the facility. LVN B identified self as the assigned
nurse for Resident #1. The DON asked LVN B to assess Resident #1 and get statements from both
Resident #1 and Resident #2. The DON said that she called back to ensure it was completed, that incident
reports were completed, MD/NP, and family were notified. The DON said that LVN B informed that Resident
#1 had already called police. The DON said that she followed up and interviewed Resident #1 the next day
(Monday, 08/24/23) and started an ANE in-service with all staff. The DON said that she never observed or
was told that CNA A exhibited inappropriate behaviors toward Resident #1 or other residents. The DON
said that she was told that Resident #1 was rude and vulgar to staff and often made staff feel
uncomfortable when assisted with wiping Resident #1 after a BM. The DON said that she oversaw that an
adaptive device to clean self after a BM was provided and therapy trained Resident #1 to use the
appliance; staff were educated and would encourage Resident #1 to use within limits and staff would assist
as needed. The DON said she expected staff to be always courteous to residents, even if a resident was
rude; staff should always speak to and care for residents with dignity and respect.
HR was not available for an interview before Investigator exited on 08/16/23.
During a phone interview on 08/16/23 at 1:50 PM, CNA A indicated that she worked at the SNF in the past
and was re-hired nine months ago. CNA A stated she worked as a full-time employee until she left on
08/13/23. CNA A said that she received training on ANE during the new hire orientation and participated in
ANE in-services. CNA A defined Abuse as afflicting injury or harm to someone - physical
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676464
If continuation sheet
Page 5 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676464
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/16/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Las Brisas Rehabilitation and Wellness Center
3421 W Story Rd
Irving, TX 75038
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
or verbal. CNA A defined Neglect as failure to give care to a resident. CNA A indicated before the incident,
there was an appropriate staff/resident interaction with Resident #1. CNA A said that she worked with
Resident #1 on Saturday, 08/12/23 and Sunday, 08/13/23. CNA A said that she was scheduled 6P to 6A on
Sunday, 08/13/23. CNA A said that as she entered another resident's room to provide care (four rooms
down from Resident #1's room), another CNA told her that Resident #1 waited for an hour for someone to
answer call light. CNA A said that she vented out loud that there were no call lights on and went to Resident
#1's room. CNA A said she stood in the doorway of the bathroom and told Resident #1 that the call light
was not on for an hour. CNA A said that Resident #1 started cursing and CNA A told her to tell the truth and
stop trying to get people in trouble . say exactly the way it is. CNA A said that she tried to be calm when
Resident #1 called her stupid. CNA A said that she told Resident #1 . cannot take care of you and be stupid
. I'm not doing this today . not in the mood for this today . CNA A said she was holding a pack of wipes to
assist Resident #1 and threw them on the box next to the toilet and left out the room. CNA A said that she
felt like she was not in the right frame of mind after the altercation. CNA A did not confirm or deny that she
raised her middle finger (as an obscene hand gesture) at Resident #1 and Resident #2 or said F--- (a
four-letter swear word) you to Resident #1. CNA A said she told CNA C as she walked down the hallway
and the nurse at the nurses' station that she was going home and left the facility. CNA A said when she got
home, she texted the Scheduler I quit. CNA A said that she was upset and felt that she did not deserve for
Resident #1 to call her stupid and speak to her in that manner.
During an interview with sampled residents on 08/16/23 between 3:00 PM and 4:00 PM resided on the
same hall as Resident #1 denied staff had negative behaviors, any threatening interactions with
administration or personnel, or voiced concerns about QOC/QOL. During an interview, the sample
residents confirmed that they felt safe, were treated with dignity, and their rights respected. Interview with
residents indicated no concerns with staff responsiveness to their care needs.
During a phone interview on 08/17/2023 at 3:14 PM, LVN B stated that she worked as an agency nurse on
08/13/23. LVN B said that she was coming out of a room on the 600 Hall when CNA A passed by her,
shouting, and appeared very upset. LVN B said that she did not know what was going on and could not
understand what CNA A was yelling. LVN B said that when she returned to the nurses' station, Resident #2
approached and stated she wanted to report the behavior of CNA A toward her [Resident #2] and Resident
#1. LVN B said that Resident #2 reported that CNA A yelled and cursed at Resident #1 and Resident #2.
LVN B said that Resident #2 stated that CNA A threw a pack of wipes at Resident #1, raised her middle
finger, and told Resident #1 F--- you. LVN B said that she immediately went to check on Resident #1,
performed an assessment, visually inspected the area Resident #1 said she was hit with the wipes - did not
observe any discoloration or any sign of injury, and Resident #1 denied pain at the area. LVN B said that
she received a call from the DON who instructed to complete an incident report. LVN B said the police
came later and took a statement from Resident #1.
CNA C was not available for interview before Investigator exit on 08/16/23. CNA C signature was not noted
on the ANE in-service sign in sheet when reviewed by Investigator on 08/16/23.
Record review of the facility's Abuse, Neglect, Exploitation, or Mistreatment policy revised 10/01/2020,
reflected in part, the following:
POLICY:
1.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676464
If continuation sheet
Page 6 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676464
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/16/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Las Brisas Rehabilitation and Wellness Center
3421 W Story Rd
Irving, TX 75038
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
The facility's leadership prohibits neglect, mental, physical and/or verbal abuse .
Level of Harm - Minimal harm
or potential for actual harm
2.
Residents Affected - Few
The facility ensures that alleged violations involving abuse, neglect, exploitation or mistreatment . are
reported immediately
DEFINITIONS by CMS section 483.5
1.
Abuse is the willful infliction of injury .
5.
Mistreatment means inappropriate treatment of a resident
6.
Neglect is the failure of the facility . to provide goods and services to a resident that are necessary to avoid
physical harm, pain, mental anguish, or emotional distress.
PROCEDURES:
Facility Leadership General Procedures:
1.
Report immediately . not later than 24 hours if the events that cause the allegation do not result in bodily
injury .
2.
Conduct a prompt investigation of any allegation of suspected abuse, neglect or exploitation or
mistreatment and implement immediate action to safeguard resident.
Component I: Screening
1.
Pre-employment background screening is mandated for all facility employees
Component II: Training
1.
All employees and volunteers receive ongoing abuse prohibition education .
III: Prevention
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676464
If continuation sheet
Page 7 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676464
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/16/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Las Brisas Rehabilitation and Wellness Center
3421 W Story Rd
Irving, TX 75038
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
1.
Level of Harm - Minimal harm
or potential for actual harm
Abuse Prohibition Handout
2.
Residents Affected - Few
Abuse Prohibition poster
3.
The In-Touch with Compliance Hot Line
4.
Adequate supervision of staff is maintained to identify and prevent inappropriate behaviors, such as:
A.
The use of derogatory/harassing language
B.
Rough handling
C.
Ignoring the patients/resident's needs requests
5.
Ongoing assessment, care planning, and monitoring of those patients/residents with special needs that
may lead to neglect .
Component IV: Identification
1.
Assess suspected or alleged reports of abuse or neglect .
Component V: Reporting/Response
1.
Immediately and verbally report all alleged violations concerning abuse, neglect, or misappropriation of
property to the Facility Abuse Coordinator .
Component VI: Investigation
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676464
If continuation sheet
Page 8 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676464
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/16/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Las Brisas Rehabilitation and Wellness Center
3421 W Story Rd
Irving, TX 75038
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Component VII: Protection
Level of Harm - Minimal harm
or potential for actual harm
During the investigation, the facility protects the patient/resident, as appropriate .
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Record review of CNA A's employee records indicated hire date 11/10/22. A background check was
completed 11/04/22. An EMR/NAR was last checked on 04/05/23. Review of CNA A's personnel file did not
identify any other allegations nor concerns. CNA A did not have any related disciplinary actions or warnings
in their file.
Event ID:
Facility ID:
676464
If continuation sheet
Page 9 of 9