Health inspection·July 15, 2025

F 0687 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some FORM CMS-2567 (02/99) Previous Versions Obsolete nurses do weekly skin assessment and report to SW and the SW scheduled the consult. RN B stated Resident #1 should be on the podiatry consult list. RN B stated the podiatric services came in every three months to residents' toenails care. She stated last time she did the skin assessment on Resident#1 was last week, during which she did not noticed his toenails condition. RN B stated the risk to Resident #1 was he could scratch himself, potential skin issue, or if the toenails got cut in the shoes will be uncomfortable. Observation on 07/15/25 at 12:07 PM with the SW revealed she checked the podiatry referral file. Interview with the SW revealed she did not see Resident#1 name on the referral list. The SW stated the referral was sent, and the podiatric services asked on 3/28/2025 for a consent. She stated, she asked Resident #1's family member to fill out a consent but never got it back. The SW stated she tried to contact them again but did not have the document for the day of the request for the consent. When asked about the second quarter podiatry scheduled treatment, she stated the consent was not singed yet. She stated her assistant will be able to provide the reason. Interview on 07/15/25 at 12:28 PM the SWA stated, she could not remember any referral done for Resident #1, and there was an order. She stated it was the responsibility of the SW, and she was just helping her. Observation revealed the SWA searched Resident #1's file in the system. Interview revealed Resident # 1 was referred to podiatry. The SWA stated Resident # 1 was not seen during first visit of the year on 03/28/25, and on the second visit on June 4, 2025, because there was no consent done. When asked for the follow up with the family for the consent, she stated, she contacted the family member after the first visit over the phone and was unable to remember or provide any reason for not getting the consent for the podiatric treatment for Resident #1 for the last six months. Observation and interview on 07/15/25 at 2:06 PM revealed the DON looked at Resident #1's toenails and stated they were long, chipped and the nail of the left big toe was separating from the nail bed. She stated her expectation; Resident #1 needed a podiatry consult especially for the big toe on the left foot. The DON stated it was the responsibility of the CNAs and nurses to do nail care or report it to the appropriate department for follow up. She stated the risk was Resident infection, and pain. She stated the staff were in-serviced to do weekly skin assessment, and if they find something like that to bring it to her attention so she could follow up on it. Interview on 07/15/25 at 2:36 PM the Administrator stated the nurses should let the SW work know about Resident #1's toenails needing care. She stated it was the responsibility of the SW to make referrals and get the consent from the family. She further stated if the nurses were able to do the care without harming the Resident they should do it. She stated the risk to the Resident was discomfort. Review of the facility policy titled Foot care date October 2024, revealed Residents receive appropriate care and treatment in order to maintain mobility and foot health. Policy Interpretation and Implementation. 1. Residents are provided with foot care and treatment in accordance professional standards of practice. 3. Residents are assisted in making appointments and with transportation to and from specialists (Podiatrist.) as needed. 4. Trained staff may provide routine foot care (.toenail clipping) within professional standards of practice for residents without complication processes . Event ID: Facility ID: 676483 If continuation sheet Page 2 of 4 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676483 B. Wing A. Building (X3) DATE SURVEY COMPLETED 07/15/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Ventana by Buckner 8301 N. Central Expressway Dallas, TX 75201 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0880 Provide and implement an infection prevention and control program. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of infection of communicable diseases and infections for one of one resident (Resident #1) reviewed for infection control. The facility failed to ensure CNA A performed hand hygiene with gloves change, while providing incontinence care to Resident # 1. These failures could place residents at-risk of cross contamination which could result in infections or illness. Findings included: Record review of Resident #1's Quarterly MDS assessment dated [DATE] reflected Resident #1 was a [AGE] year-old male admitted to the facility on [DATE]. His diagnoses included hypertension (elevated blood pressure), anxiety (a normal human emotion, but it can become a disorder when feelings of worry and fear are intense, persistent, and interfere with daily life), and Vascular dementia, moderate, with psychotic disturbance (Dementia: a decline in mental ability severe enough to interfere with daily life). Resident #1 had a BIMS score of 10/15 which indicated Resident #1's cognition was moderately impaired. Further review revealed Resident #1 urinary continence/ bowel continence, always incontinent. Review of Resident #'1s Comprehensive Care Plan, created date 11/25/24, reflected the following: Problem: [Resident #1] requires Extensive assistance required with ., hygiene, . Goal: [Resident #1] Will be odor free, dressed and out of bed daily over the next 90 day. [Resident #1] will assist with ADLs to the highest degree possible. Intervention. Assist with ADLs. Observation on 07/15/25 at 09:17 AM of Resident #1's incontinent care, provided by CNA A revealed Resident #1 was lying in bed. CNA A entered Resident #1's room, donned gloves, got a clean brief, Resident #1's shoes, clothes, adjusted the bed, and got trash can next to the bed. CNA A removed gloves, donned clean gloves, without any form of hands hygiene. CNA A uncovered Resident #1 got the clean brief and put it on the bed. CNA A unfastened Resident #1's brief and pushed it between Resident's legs. CNA A cleaned Resident #1's front area with wipes, one at a time, and pushed the wipes between Resident #1's legs. CNA A helped Resident #1 turn to his right side. CNA A removed the dirty brief; the brief was wet with urine; put it in the trash can and cleaned Resident #1's buttocks area using one wipe per stroke. CNA A removed gloves, donned clean gloves without any form of hands hygiene, and put the clean brief on Resident #1. CNA A changed gloves without any form of hands hygiene and proceeded to get Resident #1 dressed, and out of his bed to wheelchair. Interview on 07/15/25 at 09:35 AM CNA A acknowledged he was changing gloves without any form of hands hygiene during Resident #1's incontinent care. CNA A stated he washed his hands after he finished the morning care for another resident, before coming to Resident #1's room. CNA A stated he was supposed to follow proper hand hygiene and wash or sanitize his hands before putting on the clean gloves. He stated that adhering to proper hand hygiene was important to prevent the spread, and development of infection to residents. In interview on 07/15/25 at 11:06 AM the DON stated infection control was important during residents' care. The DON stated during care the staff were supposed to sanitize hands upon entering the resident's room. The DON stated the staff were expected to complete hand hygiene before care and after care, she also stated during incontinent care the staff were supposed to change gloves and use hand sanitizer. The DON stated hand hygiene was to be completed for infection control. Record review of the facility's policy, revised 01/23/25, and titled Hand Hygiene, reflected, Hand hygiene is the most important procedure for preventing the spread of infections. Hand hygiene should be performed: Upon arrival at the workplace and before going home. After using the toilet, blowing nose, and covering a cough or sneeze. Before and after eating. Before and after client contact. After removing gloves. Before invasive procedures. After touching Residents Affected - Few (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676483 If continuation sheet Page 3 of 4 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 676483 B. Wing A. Building (X3) DATE SURVEY COMPLETED 07/15/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Ventana by Buckner 8301 N. Central Expressway Dallas, TX 75201 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0880 contaminated items. Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 676483 If continuation sheet Page 4 of 4