F 0558
Reasonably accommodate the needs and preferences of each resident.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review the facility failed to ensure the resident had the right to reside and
receive services in the facility with reasonable accommodation of resident needs and preferences except
when to do so would endanger the health or safety of the resident or other residents for 1 of 7 residents
(Resident #1) reviewed for resident rights .
Residents Affected - Few
The facility failed to ensure Resident #1 always had the call light within reach.
This failure could place residents at risk of falling, injury, and unnecessary pain from not being able to call
for help.
Findings include:
Record review of Resident #1's electronic face sheet, dated 08/31/23, revealed an [AGE] year-old male who
was admitted to the facility on [DATE]. Resident #1 had diagnoses which included dementia with agitation
(loss of cognitive functioning) and idiopathic peripheral autonomic neuropathy (damage of the peripheral
nerves where cause cannot be determined)
Record review of Resident #1's quarterly MDS, dated [DATE], revealed a BIMS score of 05, which indicated
significant cognitive impairment.
Record review of Resident #1's care plan, dated 01/23/23, reflected Focus- I am a risk for falls r/t gait/
balance problems. Goals- I will not sustain serious injury through review date. Interventions - Be sure my
call light is within reach and encourage me to use it for assistance as needed. I need prompt response to all
request for assistance. Follow facility fall policy.
Record review of Resident #1 nursing notes, dated 07/31/23, reflected Staff heard the sound of a try fallen
soon after resident starts screaming ' help'. Staff enters the room to find resident on the floor supine
position on the left side of the bed. Rounds was done 15 minutes prior to incident. Resident stated, 'I fell out
of bed . I don't know .I hit my head and it hurts. Full assessment done. Small hematoma noted to the left
side of the resident's head. Neuro checks in place. Writer educated resident on the importance of utilizing
the call light for assistance and a staff member would come assist as soon as they get a chance.
Interview and observation on 08/31/23 at 11:45 AM with Resident #1 revealed he lived in the facility for 1
month and he had not had any falls while being in the facility. When asked how he would contact staff if
needed Resident#1 began looking around the bed and tried to name an item however could not verbalize
what he was trying to say. The call button was observed on the floor out of reach of
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
676488
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676488
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/01/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Cedar Hollow Rehabilitation Center
5011 North US Hwy 75
Sherman, TX 75090
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0558
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Resident #1. The State Surveyor picked up the call button and handed it to Resident #1 and he stated,
that's it. When asked how he would contact staff if he were not able to reach the call button Resident #1
stated right . Resident #1 stated he was not sure how long the call button had been on the floor and did not
say how long it took staff to respond.
Observation on 08/31/23 at 3:26 PM revealed Resident #1's call light on the floor. Resident #1 stated he
was not sure how the call light got back on the floor. Resident #1 stated the call light was the only way he
knew to contact staff.
Interview on 08/31/23 at 12:06 PM with CNA A revealed she had worked in the facility for 3 years. She
stated residents used call buttons to call for assistance in their rooms. She stated all staff were responsible
for ensuring call buttons were within reach each time they went into a resident room . She stated Resident
#1 did not use his call light very often and she had never seen it out of reach.
Interview on 09/01/23 at10:58 AM with CNA B revealed she had worked in the facility for 5 days. CNA B
stated all staff should be ensuring call buttons were answered promptly and always in reach of the resident.
CNA B stated each time she entered a resident room she would make sure the call button was within reach
before leaving the room. CNA B stated she was familiar with Resident #1, and he did not use his call button
very. She stated she had not observed Resident #1's call button not within his reach.
Interview on 09/01/23 at 10:22 AM, LVN C stated she had worked in the facility since May 2023. She stated
all staff were responsible for ensuring call buttons were within reach for residents. She stated each time any
staff entered a resident room they should be ensuring the call light was within reach . LVN C was not aware
of Resident#1's call light being out of reach
Interview on 09/01/23 at 12:30 PM with the DON revealed all staff were responsible for ensuring resident
call buttons were within reach. The DON stated CNAs made rounds to each room at least every two hours
and checked the call buttons each time they entered the room. The DON stated the risk of not ensuring the
call light was in reach would be the resident would have delayed care due to not being able to contact staff
when needed.
Record review of the facility policy Call lights; Accessibility and timely response, dated revised 10/01/20,
reflected Each resident will be evaluated for unique needs and preferences to determine any special
accommodations that may be needed in order for the resident to utilize the call system. With each
interaction in the resident's room or bathroom, staff will ensure the call light is within reach of resident and
secured, as needed.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676488
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676488
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/01/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Cedar Hollow Rehabilitation Center
5011 North US Hwy 75
Sherman, TX 75090
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to provide an environment that was free from accident
hazards over which the facility has control and failed to provide supervision and assistive devices to each
resident to prevent avoidable accidents for 1 of 3 resident (Resident #1) reviewed for accidents free of
hazards.
The facility failed to complete a fall risk assessment for Resident #1 following a fall.
This failure could place residents at risk of continued risk of falling without interventions.
Findings include:
Record review of Resident #1's electronic face sheet, dated 08/31/23, revealed an [AGE] year-old male who
was admitted to the facility on [DATE]. Resident #1 had diagnoses which included dementia with agitation
(loss of cognitive functioning) and idiopathic peripheral autonomic neuropathy (damage of the peripheral
nerves where cause cannot be determined)
Record review of Resident #1's quarterly MDS, dated [DATE], revealed a BIMS score of 05, which indicated
significant cognitive impairment.
Record review of Resident #1's care plan, dated 01/23/23, revealed Focus- I am a risk for falls r/t gait/
balance problems. Goals- I will not sustain serious injury through review date. Interventions - Be sure my
call light is within reach and encourage me to use it for assistance as needed. I need prompt response to all
request for assistance. Follow facility fall policy
Record review of Resident #1 nursing notes, dated 07/31/23, stated Staff heard the sound of a try fallen
soon after resident starts screaming 'help'. Staff enters the room to find resident on the floor supine position
on the left side of the bed. Rounds was done 15 minutes prior to incident. Resident stated, 'I fell out of bed .
I don't know how .I hit my head and it hurts. Full assessment done. Small hematoma noted to the left side
of the resident's head. Neuro checks in place. Writer educated resident on the importance of utilizing the fall
light for assistance and a staff member would come assist as soon as they get a chance .
Record review of Resident#1's electronic clinical file revealed there was not a fall risk assessment
completed following the fall on 07/31/23.
Interview on 09/01/23 at 12:30 PM with the DON revealed Resident #1 should have had a fall risk
assessment completed following the fall on 07/31/23. The DON stated the floor nurses were responsible for
completing fall risk assessments and she was responsible for checking to ensure they were completed. The
DON stated she was not aware the fall risk assessment had not been completed and she felt it was an
oversight. The DON stated Resident #1 was not prone to frequent falls, however, he fell twice in the last two
months. The DON stated she was working on removing the air mattress and getting Resident #1 a different
mattress which would assist with the falls. The DON stated there were not currently any fall risk prevention
in place for Resident #1 besides ensuring he had his call light within reach. The DON stated the risk of not
completing the fall risk assessment would be the resident would not receive proper fall interventions.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676488
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676488
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/01/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Cedar Hollow Rehabilitation Center
5011 North US Hwy 75
Sherman, TX 75090
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Record review of the facility policy Assessing falls and their causes, dated December 2022, revealed
Level of Harm - Minimal harm
or potential for actual harm
.5.
Residents must be assessed in a timely manner for potential causes of falls
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676488
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
676488
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/01/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Cedar Hollow Rehabilitation Center
5011 North US Hwy 75
Sherman, TX 75090
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0761
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted
professional principles; and all drugs and biologicals must be stored in locked compartments, separately
locked, compartments for controlled drugs.
Based on observation, interview and record review the facility failed to ensure, in accordance with State
and Federal laws, all drugs and biologicals were stored in locked compartments under proper temperature
controls, and permitted only authorized personnel to have access to the keys for two of three medication
carts (medication cart #1 and Treatment Cart #2) reviewed for medication storage .
The facility failed to ensure medication cart #1 and Treatment Cart #2 were locked when unattended.
This failure could place residents at risk of having access to unauthorized medications and/or lead to
possible harm or drug diversion.
Findings include:
Observation and interview on 08/31/23 at 11:38 AM revealed, during medication pass, Medication aide E
did not lock the medication cart when she entered a resident room to provide medications. The medication
cart was left outside the resident room while she entered the resident room, there were no residents
observed on the hall. Med Aide E stated she had worked in the facility since November 2022 Med Aide E
stated the medication cart should have been locked while out of her sight. Medication Aide E stated she
would typically lock the medication cart each time she went into a resident room however she forgot.
Medication Aide E stated the risk of not locking the medication cart would be staff or residents would have
access to the medication.
Observation and interview on 08/31/23 at 3:20 PM revealed Treatment Cart #2 was left unlocked based on
the lock not being pushed in. Treatment cart#2 was unattended on the hall. RN A passed by Treatment Cart
#2 and stated it belonged to LVN F and she was in the resident room assisting the doctor with wound care .
It was not known how long Treatment Cart#2 was left unattended.
Interview on 09/01/23 at 11:35 AM with LVN F revealed she had worked in the facility for 2 months. LVN F
stated the treatment cart should be locked each time she entered a resident room. LVN B stated she
thought she had locked Treatment Cart #2. LVN F stated the risk of leaving the treatment cart unlocked
would be theft of wound care medication or bandages could occur.
Interview on 09/01/23 at 12:30 PM with the DON revealed the medication cart and treatment cart should be
locked if they were out of sight of the staff member. The DON stated the treatment cart contained topical
medications and there was a risk of those medication being ingested and the medication cart contained
daily medication that could have been ingested or removed from the cart by unauthorized personnel due to
the cart being left unlocked.
Record review of the facility policy Storage of medication, dated December 2022, revealed Compartments
(including, but not limited to, drawers, cabinets, rooms, refrigerators, carts, and boxes.) containing drugs
and biologicals shall be locked when not in use, and trays or carts used to transport such items shall not be
left unattended if open or otherwise potentially available to others.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
676488
If continuation sheet
Page 5 of 5