complaint·June 19, 2024

On 6/19/24 at 2:20 p.m., Licensing Program Analysts (LPAs) Greg Clark and A. Gharachorloo arrived unannounced to conduct an initial 10-day complaint investigation and deliver findings in regard to the allegations above. LPA met with Josephine Davis, Administrator and explained the purpose of the visit. LPAs interviewed S1 who stated R1 lives in the Mercy Retirement & Care Center’s Skilled Nursing Facility(SNF). He does not live in the building licensed by CCL. LPAs reviewed resident rosters of both facilities and found R1 on the roster for the SNF. This agency has investigated this complaint. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted, a copy of this report provided.