complaint·December 30, 2021

Based on interviews conducted and records reviewed, the above allegation is Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Based on interviews conducted by LPA, Administrator states there are residents who refuse to take showers or clean themselves up. Administrator states that staff can only encourage residents but if they refuse, staff cannot force them to take showers. S2 and S3 state that the odor at the facility comes from the residents who refuse to take showers. Based on interviews conducted, the above allegation is Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. On 9/23/2021, LPA L. Fontanilla interviewed Administrator via telephone regarding R1’s hospitalization. Administrator denied knowing that R1 was hospitalized. Administrator states he was not informed by the staff. During the interview, Administrator asked S2 if R1 was hospitalized. S2 confirmed with Administrator that R1 was hospitalized. However, Administrator states he does not have a copy of the discharge summary. On 11/3/2021, LPA contacted RP to find out if RP has a copy of the discharge papers. RP states RP does not have a copy of the discharge papers. LPA asked RP how R1 came back to the facility. RP states R1 might have been brought back to the facility by an ambulance. On 11/4/2021, LPA interviewed R1 by telephone. R1 remembers being sick and being in the hospital in February 2020. R1 also mentioned about staying in a convalescent home for two weeks to recover. However, R1 does not remember which hospital he went to, the diagnosis and getting any discharge papers. LPA is not able to obtain hospitalization records due to facility’s failure to provide LPA with R1’s discharge papers. R1 and R1’s family also did not have any records of R1’s discharge papers. Based on interviews conducted, the above allegation is Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.