Public Record
Heritage Haven
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About this facility
Operating details and county context
Operating details
- Capacity
- 27 residents
- Phone
- (510) 357-1300
- Address
- 389 Juana Avenue
- Licensed since
Alameda County context
240*CCLD
Total facilities
8.3*CCLD
Avg citations
10.9*CCLD
Avg visits
3.3*CCLD
Avg complaint visits
*CCLD: California Community Care Licensing Division. Updated weekly. Last refresh .
Citations
24 citations on record
Every regulation cited on a CCLD inspection of this facility, sourced from the public record. Each row links to the visit’s inspector narrative.
What does Type A vs Type B mean?
Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.
Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.
2026
- 1569.17(c)(1)(A)Type A
(c)(1)(A) Subsequent to initial licensure, a person.. (b) who is not exempted from fingerprinting shall obtain.. (f) of this section or Section 1522.7, from the State Department of Social Services prior to employment..This requirement is not met as evidenced by: Based on observation, interview, the licensee did not comply with the section cited above in not having S1 fingerprinted and associated to the facility which poses an immediate health and safety risk to persons in care
- 87211(a)(1)Type B
Report specified resident events within seven days
- 87470(a)(2)(A)Type B
- 87463(b)Type B
Document required significant condition changes
Based on records review, the licensee did not comply with section above in R1, R3, and R4 did not have updated Appraisal Needs and Services Plans which poses a potential health and safety risks to persons in care.
- 87203Type B
Maintain facilities for fire and panic safety
Based on observation, the licensee did not comply with the section cited above in that 2 out of 2 fire extinguishers were expired, which poses a potential safety risk to persons in care.
- 1569.625(b)(2)Type B
Based on record review, the licensee did not comply with the section cited above in that S2, S3, S4, and S5 had missing required 20 hr annual training which poses a potential health and safety risk to persons in care.
- 87412(a)(11)Type B
Include required health screening documents
Based on record review, the licensee did not comply with the section cited above in by not having health screening and negative TB results for S3 on file which poses a potential health and safety risk to persons in care.
2025
- 1569.69(b)Type B
Based on record review, the licensee did not comply with the section cited above. 0 of 5 staff had a record of 8 hours of training on medications within the past 12 months, which poses a potential health, safety or personal rights risk to persons in care.
2024
- 87466Type B
Regular observation and documentation of resident changes
87466 Observation of the Resident..The licensee shall ensure that residents are regularly observed...the licensee shall ensure that such changes are documented and brought to the attention of the resident's physician and the resident's responsible person, if any.This requirement is not met as evidenced by: Based on interview, the licensee did not comply with the section above for not doing an updated reappraisal with the changes in R1 getting lost when leaving the facility. This posed a potential health and safety risk to person in care.
- 87303(e)(6)Type B
Keep bathing and hygiene facilities in operating condition
Based on observation, the licensee did not comply with the section cited above with bathroom #12 sink broken and leaking faucets in Administrator room, Staff room, and Basement, which poses a potential health, safety or personal rights risk to persons in care.
- 87203Type B
Maintain facilities for fire and panic safety
Based on observation, the licensee did not comply with the section cited above with non-operational smoke detectors, which poses a potential health, safety or personal rights risk to persons in care.
- 87470(a)(2)(A)Type B
Based on observation, the licensee did not comply with the section cited above throughout the facility, with flooring that is in disrepair: the vinyl and/or linoleum flooring is chipped, the carpeting has holes, dirty, frayed on the edges, and littered with gum and/or other substances stuck to it, which poses a potential health, safety or personal rights risk to persons in care.
- 87303(a)Type B
Maintain facility in clean, safe, sanitary condition
Based on observation, the licensee did not comply with the section cited above with a window cracked in room 21, kitchen cabinets and drawers in disrepair, broken garbage disposal in kitchen sink, a broken sink in room #2, which pose a potential health, safety or personal rights risk to persons in care.
- 87303(c)Type B
Keep window screens clean and in repair
Based on observation, the licensee did not comply with the section cited above the window screens in rooms 2 and 10 in disrepair, which poses a potential health, safety or personal rights risk to persons in care.
- 87303(g)(1)Type B
Based on observation, the licensee did not comply with the section cited above with washer in disrepair, which poses a potential health, safety or personal rights risk to persons in care.
- 87307(d)(2)Type B
Facility maintenance and healthful environment
Based on observation, the licensee did not comply with the section cited above with second floor patio in disrepair, which poses a potential health, safety or personal rights risk to persons in care.
2023
- 87303(a)Type B
Maintain facility in clean, safe, sanitary condition
87303 Maintenance and Operation(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement was not met as evidence by: Based on LPA observation the Licensee did not comply with the section cited above in having the in good repair and free of unexplainable amount of flies, which poses a potential health and safety risk to persons in care.
- 1569.625(b)(2)Type B
1569.625 (2) In addition to paragraph (1), training requirements shall also include... 20 hours annually, eight hours of... dementia care training... and four hours.. to postural supports, restricted health conditions, and hospice car.... This training shall be... on the job, or in a classroom, and may include online training. This requirement was not met as evidence by: Based on LPAs record review the Licensee did not comply with the section cited above in having staff currently trained, which poses a potential health and safety risk to persons in care.
- 87555(b)(26)Type B
Onsite food stock levels for nonperishables and perishables
87555 (b)... food service requirements shall apply: (26)...of nonperishable foods for a minimum of one week and perishable foods for a minimum of two days shall be maintained on the premises. This requirement was not met as evidence by: Based on LPAs observation the Licensee did not comply with the section cited above in having 1 week of nonperishables and 2 days of perishable foods in facility, which poses a potential health and safety risk for persons in care.
- 87411(c)(1)Type B
First aid training requirements
87411 Personnel Requirements - General (c)All RCFE staff... shall receive initial and annual training...(1) Staff... shall receive appropriate training in first aid from persons qualified by such agencies as the American Red Cross. This requirment was not met as evidence by: Based on LPAs record review the LIcensee did not comply with the section cited above in having all staff firs aid certified and at least 1 staff per shift CPR certified, which poses a potential health and safety risk for persons in care.
- 87463(c)Type B
Document behavioral expression and related causes
87463 Reappraisals (c) The licensee shall arrange a meeting with the resident, the resident’s representative, if any,... when there is significant change in the resident’s condition, or once every 12 months, whichever occurs first, This requirement is not met as evidence by: Based on LPAs record review the Licensee did not comply with the section cited above in having current appraisal needs and services or physician's report, which poses potential health and safety risk to persons in care.
- 87203Type B
Maintain facilities for fire and panic safety
87203 Fire SafetyAll facilities shall be maintained in conformity with the regulations adopted by the State Fire Marshal for the protection of life and property against fire and panic. This requirement was not met as evidence by: Based on LPA observation the Licensee did not comply with the section cited above in having the fire extinguishers currently serviced or purchased, which poses a potential health and safety risk to persons in care.
- 87555(b)(26)Type B
Onsite food stock levels for nonperishables and perishables
Based on observation, the licensee did not comply with the section cited above by not having a minimum of 7-day non-perishable and 2-day perishable foods available for residents which poses/posed a potential health, safety or personal rights risk to persons in care.
2021
- 87303Type B
Maintenance and operation requirements for facilities
87303 Maintenance and Operation(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. Based on interviews conducted, Administrator failed to maintain facility for the safety and well-being of residents and staff. Residents and staff were infested with bed bugs which poses a potential risk to the health and safety of residents, staff and visitors.
Inspection record
21 visits on record since 2021. Most recent on 2026-07-01.
5 routine inspections, 2 complaint visits. 2 complaints on record, 1 of 2 substantiated.
- Other1 Type ARead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- Inspection4 Type BRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- Other1 Type BRead inspector’s narrative
- InspectionNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- Other1 Type BRead inspector’s narrative
- Inspection7 Type BRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- Complaint1 Type BRead inspector’s narrative
- Other5 Type BRead inspector’s narrative
- Inspection1 Type BRead inspector’s narrative
- InspectionNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- Other1 Type BRead inspector’s narrative
- Complaint1 Type BRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
24 citations across the record on file
Nearby
Other licensed assisted living facilities in San Leandro
FAQ
Common questions about this facility
Is Heritage Haven licensed in California?
Yes, Heritage Haven is currently licensed in California. It has been licensed since 2014.
How many citations does Heritage Haven have?
Heritage Haven has 24 citations on record: 1 Type A (more serious) and 21 Type B citations. It has received 21 visits (5 inspections, 2 complaint visits, 14 other visits).
When was Heritage Haven last inspected?
Heritage Haven was last inspected on July 1, 2026 (2 weeks ago). California inspects licensed assisted living facilities (RCFEs) on a periodic basis or following a complaint.
What type of assisted living facility is Heritage Haven?
Heritage Haven is a Residential Care Facility for the Elderly (RCFE), which is a licensed assisted living facility serving older adults with a licensed capacity of 27 residents. It is located in San Leandro, Alameda County, California.
How does Heritage Haven compare to other assisted living facilities in Alameda County?
Heritage Haven has 24 citations. The county average is 8.3 citations per facility. There are 240 assisted living facilities in Alameda County.
Does Heritage Haven have any serious violations?
Heritage Haven has 1 Type A citation on record. Type A citations indicate conditions that pose an immediate health or safety risk to residents. Review the inspection timeline above for details on each citation.
Has Heritage Haven had any complaint inspections?
Heritage Haven has received 2 complaint-triggered inspections. 1 resulted in substantiated findings. Complaint inspections are triggered when someone reports a concern to CCLD.
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