complaint·August 14, 2024

***report continues form LIC9099*** Allegation: Staff is overcharging resident for higher level of care that is not being provided. LPAs reviewed R5, R6 and R7’s files. All 3 residents are diagnosed with dementia. LPAs reviewed the admission agreements for all 3 residents. LPA’s found that there was no increase in the rate residents were paying for services and that the rate matches the services outlined in the agreement. This allegation is unsubstantiated. Allegation: Licensee does not ensure facility has basic supplies. LPA’s toured the entire facility including the kitchen, dining room, bedrooms, bathrooms and storage areas. Based on observation the facility has all the necessary basic supplies to care for the residents. This allegation is unsubstantiated. This agency has investigated the complaints alleging staff does not prevent resident from verbally and physically abusing other residents in care, staff is overcharging resident for higher level of care that is not being provided, and licensee does not ensure facility has basic supplies. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview conducted, a copy of this report provided.