complaint·April 2, 2025

Continued from LIC9099 Allegation: Staff do not ensure that resident's hygiene needs are being met while in care. Findings: Per Physician's report and interviews, R1 is able to bathe self. R1 has preference to frequency of taking showers, and is able to take care of self. Allegation: Staff do not ensure that resident is provided with clean bedding while in care. Findings: Per interviews with resident and staff, bed are changed at least once a week, and more frequently as needed. Beds were observed by LPA to be clean and good repair. Facility has more than adequate linens for all beds. Allegation: Staff do not safeguard resident's personal possessions while in care. Findings: Facility maintains Client/Resident Personal Property and Valuables, LIC 621. R1 has reported missing an ATM card, however R1 admitted to placing ATM card in a book and not being able to remember which book it was placed in. R1 reported missing noise canceling headphones. LIC621 has headphones, but house manager mentioned that headphones was written by mistake, package that arrived had ear buds. Staff have not seen R1 with noise canceling headphones. R1 reported missing an Iphone. Staff found Iphone in R1's bed and was handed to R1 during visit. Allegation: Staff member harasses resident in care. Findings: During the visit, LPAs interviewed 3 residents. There was no disclosure of harassment made by staff against any resident. Resident denied harassment by staff. Although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove them; therefore, the allegations are UNSUBSTANTIATED. No deficiencies were issued. Exit interview conducted and a copy of this report was provided. Continued from LIC9099 Allegation: Licensee leaves resident(s) unsupervised while in care. Findings: Based on interview conducted with staff, when Licensee is on site, Licensee will monitor residents in the security cameras located in the office but will not interact with residents directly. Allegation: Staff are not seeking medical attention for resident in care as necessary. Findings: Based on interviews and record reviews conducted, R1 was admitted to the facility on January 12, 2025. LPAs were informed that R1 has not had any visit with a doctor because R1 does not have a primary doctor assigned yet. S1 states there is a medication that needs refill but has not been filled yet. Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. Failure to submit proof of corrections (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. Exit interview was conducted. A copy of the appeal rights and , and this report provided.