complaint·November 30, 2023

On 11/30/2023 at 1:00PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct complaint investigation and deliver findings in regards to the allegation above. LPA met with Executive Director, Stephanie Brice and informed her the reason for visit. During the course of investigation, LPA interviewed 8 residents, 2 staff, and complainant. LPA obtained and reviewed documents including admission agreement, physician's report, care plan, monthly payments, email correspondence, and charges/payments ledgers. After reviewing the documents, it was observed that R2 was charged for tray services for the whole month in July 2023. However, R2 only had tray service for one day. Email correspondence revealed that R2's family notify the facility of the billing error on 7/1/2023. Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, are being cited on the attached LIC9099D. Exit interview conducted. A copy of this report and appeal rights provided.