complaint·February 13, 2025

Allegation: Staff hurt resident. Unsubstantiated During the course of investigation LPA interviewed 3 residents (R) that are in care of S3. LPA interviewed 3 staff (S) that are on the same shift as S3, and one Witness (W). R1 stated that S3 assisted R1 well. R1 stated “There have not been any time that I felt that a staff hurt me. Staff and myself get along and I do get my needs meet. No staff hurt me. Staff don’t do anything intentional that hurt me. Staff treat me well”. LPA reviewed documents that facility provided related to the above allegation. Facility follow protocol and put S3 on leave while conducting the investigation. Facility concluded that S3 did not hurt R1 intentional. LPA conducted interview 3 staff that worked the same shift as S3. 3 out of 3 stated they have not witnessed nor heard S3 hurt any residents. LPA conducted interviewed with W. W stated S3 “she didn’t not hurt resident intentional, and resident was speaking to low”. Allegation: Staff do not clean the facility properly. Unsubstantiated During the investigation LPA interviewed 2 housekeeping staff, and review housekeeping daily schedule, and housekeeping cleaning check list. LPA toured the facility including but not limited to 6 residents’ apartments, bathrooms, multiple activity rooms, kitchen, common areas and courtyard. LPA observe lighting in all rooms are adequate for the comfort and safety of the residents. This agency has investigated the complaint alleging staff hurt resident, and staff do not clean the facility properly. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted, a copy of this report provided.