complaint·April 3, 2026

Continued from LIC9099 Investigation Findings: It was reported to the department that the facility is threatening to evict a resident, claiming that the account is seriously past due. RP reported receiving a notice saying if no payment was made in full by the end of the week the facility would "escalate" including taking steps to evict. RP informed LPA that there is a past due amount on R1’s account and that the facility was not providing any documentation showing how the past due amount was totaled or assessed. LPA interviewed S1 in the facility who provided LPA R1’s payment Ledger as well as correspondence between the facility and R1’s responsible party. S1 showed LPA how R1 is billed based on R1’s assessments. While interviewing S1, RP called LPA to inform LPA that the facility had in fact sent all the documentation to RP, noting it was a communication error on the part of the RP. RP confirmed receipt of correspondence noting it had gone into a “spam folder” by RP’s mistake. LPA confirmed with S1 and reviewed email correspondence that show emails were sent and the communication between the facility and the RP has been resolved. LPA also reviewed R1’s payment ledger to confirm R1’s account is in good standing. Based on interviews and record reviews conducted, the above allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited during the visit. Exit interview conducted and a copy this report was provided.