Follow-up·April 5, 2021

On 04/05/21 at 9:00AM, Licensing Program Analyst (LPA) conducted a case management tele-visit as a result of the department receiving a self reported incident call from administrator (ADM) on 04/02/21. Due to COVID-19 shelter in place order, ADM was not physically available to sign this report. ADM called the CCLD desk duty line on 04/02/21 and reported alleged elder abuse wherein a female resident (R1) reported staff (S1) hit her on the left shoulder on 3/21/2021 while providing care in her living room inside her apartment. Another staff (S2) checked on R1 on 4/01/21 and did not observe any mark or bruise on R1. At 9:15AM, LPA, along with ADM, conducted a tele-visit with R1 inside her apartment. LPA observed R1 was comfortably resting in her bed. LPA asked R1 if she was OK and she said "Yes". LPA observed no marks or bruises on R1. ADM told LPA that S1 who allegedly hit R1 was placed on administrative leave pending an internal investigation. ADM will advise CCL of the outcome of the investigation once complete. No deficiencies were observed during this tele-visit. Exit interview conducted and a copy of this report provided via email.