complaint·January 24, 2025

Review of email communication between staff (S1) and FM showed FM has been following-up on the refund. Email threads between FM and S1 showed FM has been following-up since September 2024. On 1/03/25, FM sent another email to S1 stating FM was having issues with S1 getting back to FM and that S1 was asked for the best way to contact S1 which S1 said via email. On 1/04/25, S1 responded to FM stating the ED who was included on the previous emails no longer work at the facility but will have the IED give FM a call on 1/06/25. LPA interviewed the IED who stated though she is aware of the refund issues, she does not know the details. IED stated she didn't call nor send email to FM. Based on information obtained, the preponderance of evidence standard has been met, therefore, the allegation is substantiated. Deficiency is cited per Title 22 California Code of Regulations, and listed on LIC9099D. Failure to submit proof of correction by plan of correction due date, and any repeat violation within 12 month period may result in civil penalty. Deficiency and plan and proof of correction were discussed with the IED. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.