complaint·January 2, 2025

... amendment continued from LIC9099. For the above allegation, R1 stated that R2 was verbally harassing him/her multiple times and just prior to the complaint is when R2 used a curse word towards R1. R1 could not identify any witnesses, R1 stated that the incident was reported to S1 and S2. S1 stated that R1 did not report that specific incident and S1 would have recalled something like that; R2 does have occasional outburst which may be due to a medical condition, but never anything abusive. S1 stated that he/she spoke to R1 regarding R2 allegedly glaring at R1. S1 suggested R1 and R2 sitting away from each other and/or repositioning R1's chair for avoidance. R1 requested LPA to allow him/her to remain anonymous with R2; therefore, LPA did not interview R2. S2 stated that there had been discussions on 01/02/24 about R1 and other residents having disagreements, and R1's disruptive behavior; R1 never reported the specific incident nor had S2 seen any verbal harassment. S3 did not remember ANYTHING reported like the allegation. S3 stated that he/she wouldn't have had a problem saying something or approaching R2. S4 stated that the allegation is not surprising because R1 will go behind the bistro bar even though R1 is not suppose enter the area, and R1 does not want R2 or S4 to say anything about it him/her. S4 stated that R1 goes out of his/her way to provoke R2, and R1 is taking things out of proportion. W1 has visited the facility 2-3 times weekly over the last two (2) years and has never witnessed any verbal harassment. S1 and S2 have agreed to speak with R1 and R2 individually about the facility's expectations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation; therefore, it is UNSUBSTANTIATED. No citations issued during visit. Exit interview conducted and a copy of this report provided to Claudia Redditt, Director of Business Administration