complaint·May 2, 2025

...continued from LIC9099. Allegation: Substantiated Staff did not ensure residents thermostat was working properly Interviews with staff indicated the following: On 04/22/25, S2 stated. “One of the units on the roof didn't have Freon. It affected about 3 apartments; it was the AC and the heater, and this was to regulate the temperature. On the third floor there were maybe 2 apartments affected.” S4 stated “I will admit that the temperature has been an ongoing issue and that's been about two months. S3 stated that he/she performed periodic checks in R1’s room, and that the centralized system that regulates the temperature did not indicate any fault in R1’s apartment. LPA and S4 attempted to adjust the temperature on R1’s thermostat below 77 degrees F. and thermostat continually defaulted to 77 degrees F. LPA immediately placed a service request with the concierge. On 04/30/25 S1 stated. “The HVAC system has been fixed for well over a week, we have the tech coming out tomorrow for an unrelated project and I will have him stop by the unit once again.” LPA, S3 and S2 attempted to adjust the thermostat to 80 degrees F. LPA returned after an hour and the thermostat increased 1 degree from 78 to 79, but not 80. In addition, R1’s filter needs to be cleaned. Allegation: Substantiated Staff did not do a proper reassessment of residents care needs A Functional Evaluation was conduct for R1 on 10/17/25 by S2, and on 04/08/25 by S3. The 04/08/25 evaluation was initiated by S1 and R1 disagrees. The records reviewed by LPA and R1 revealed that S1, S2 and S3 did not include written record from the facility informing R1’s regular physician of the results of either functional evaluation for R1’s care needs. Based on LPA’s interviews and records reviewed, the preponderance of evidence standard has been met; therefore, the above allegation is SUBSTANTIATED . Deficiency is cited from Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of correction by plan of correction due date, and any repeat violations within a 12-month period may result in civil penalties. Exit interview conducted, and a copy of this report provided to Tsedey Mekonnen, Concierge.