complaint·September 18, 2025

...continued from LIC9099. Staff did not prevent resident from harassing another resident. R1 stated that R2 was verbally harassing him/her multiple times. In a prior to the complaint is when R2 used a curse word towards R1. R1 did not identify any witnesses. S2 and S5 stated that R2 does have occasional outbursts which may be due to a medical condition, but there’s never anything physical towards R1. S2 stated that he/she spoke to R1 and R2 regarding the interactions suggesting sitting away from each other and/or repositioning R1's chair for avoidance, and S2 will redirect when necessary; stating that both residents have personal rights. R1 requested LPA to allow him/her to remain anonymous with R2; therefore, LPA did not interview R2. S5 stated that the allegation is not surprising because R1 will go behind the bistro bar even though R1 is not supposed to enter the area, and R1 does not want R2 to say anything about it him/her, becomes rude, screams, complains and then acts as if nothing has happened. Staff did not provide resident with adequate food service. LPA toured the dining area and observed breakfast and lunch being served to residents on 08/26/25 and 09/04/25. The purchase orders and invoices from Vesta and Sysco food services for the month of August 2025, were consistent with the menus provided and the meals observed. Interviews revealed that S1, S2, S3, S4, W1, W2, W3, R1, R3 and R5 did not initiate any complaints about the meals, menu of food provided; R1 was not forth coming with names, dates or times of the allegation or when the incident was reported. Licensee did not provide adequate notice of fee increase to resident. Interviews with (S1, S2, S3 S4), Admission records and services fees reviewed for R1, R2, R3, and R4 did not reveal any rate increases, improper notices or advance notice (60 days) notices. S1 stated there has not been any new rent rate increases since the introduction of the new management company on 07/01/2025. Hospitality. Based on information obtained, the allegations are UNSUBSTANTIATED . A finding that the complaint is unsubstantiated means that the allegations are not valid because the preponderance of the evidence standard has not been met. Exit interview conducted, and a copy of this report provided to Justin Zackzewski, Director of Hospitality.