complaint·December 10, 2025

Allegation: Staff does not prevent resident from being verbally abusive to other residents Investigation Finding: Unsubstantiated On 12/10/25 at 1:20PM, LPA interviewed staff (ROL, AED), staff incident statements and reviewed R1’s documents. ROL stated that they have had two in person meetings with R1 and R2 to address and mitigate their verbal altercations. AED stated that on 11/20/25 after residents had their lunch, staff (S1,S2) safely redirected R2 back to his room when he started yelling at R1 when she purposely provoked R2 to make him more angry. Prior LPA L Holmes' interviews with residents (R1,,R3, R4) on 09/04/25 confirmed that staff safely redirected and separated R1 and R2 whenever they had a heated argument. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that staff does not prevent resident from being verbally abusive to other residents is unsubstantiated. Allegation: Staff charging resident for services not received Investigation Finding: Unsubstantiated On 12/10/25 at 1:20PM, LPA interviewed staff (ROL, AED) and reviewed R1’s documents. Review of R1’s signed service plan agreement dated 04/22/25 showed R1 agreed to pay the Level I Assisted Living Care monthly charge of $960.48 effective 05/13/25. AED stated the change of monthly charge was due to the switch from Elegence at Berkeley Service Plan point system to the new Arbor at Berkeley Level of Care Plan system. Staff (ROL,AED) stated they explained the monthly service rate change to R1 and did not bill her the Level 1 Care package until 07/01/25 with a monthly discount of $200. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that staff is charging resident for services not received is unsubstantiated. No deficiencies cited. Exit Interview conducted and a copy of this report provided.