Complaint·September 26, 2024

Allegation: Staff are not providing residents drinking water. Facility staff documented regular checks on R1 and also maintained a hydration log. Hydration checks were conducted every hour. Allegation: Staff do not ensure resident's grooming needs are being met. Based of staff interviews and observation and records review during the visit on 7/18/24 the facility provided shower to residents as scheduled. Allegation: Staff are not providing residents with activities. Based of records review facility providing daily activities to residents in care. During the facility visit and observation on 7/18/24 R1 was offered and refused to attend activity that day. The facility activities schedule is updated weekly and posted on the wall in main hallway for review for visitors. Although these allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. A copy of the report was provided to the licensee via email and exit interview conducted.