Complaint·April 21, 2025

Licensing Program Analyst (LPA) M Vega conducted a case management investigation visit to the facility. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation. It was determined that the above allegation: Staff are not permitting resident to leave the facility is UNFOUNDED. Resident 1 (R1) and residents are permitted to leave facility under the supervision for resident safety. R1 during investigation was out with family member, documented proof demonstrates multiple outings. Other residents were on a field trip outside the facility as well. Staff 1 (S1) demonstrated the check in and check out process for residents and responsible party. This agency has investigated the complaint alleging (Staff are not permitting resident to leave the facility). We have found that the complaint was unfounded, meaning that the allegations were false, could not have happened and/or are without a reasonable basis therefore we have dismissed the complaint.