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Inspection visit

Complaint

FRESNO GUEST HOME #21License 1072094222 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Daiquiri Boyd conducted the subsequent complaint investigation visit to the facility. During the course of this complaint investigation LPA interviewed staff, Administrator, and resident, as well as obtain relevant resident cell phone documentation. It was determined based on the interviews, verification of phone information, and timeline and outcome of events on 6/10/2025, that the above allegation is SUBSTANTIATED. A series of events between staff and resident led to staff placing a phone call to a resident's cell phone at 11:19pm. The verification of the call being recieved, as well as the time of night it was placed, resulted in resident feeling intimidated. Facility did not report the initial event between staff and resident to Licensing within 7 days. Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 & Chapter 8), are being cited on the attached LIC 9099D.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87211(a)(1)(D)Type B

    (a) Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following: (1) A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence... (D) Any incident which threatens the welfare, safety or health of any resident, such as psychological abuse of a resident by staff or other residents...This requirement is not met as evidenced by the facility did not submit an Incident Report to Licensing within seven days. Incidents occured on 6/10/25 and were not reported until 6/20/25, which poses a potential risk to the health, safethy, or personal rights risk to the residents in care.

  • 87468.1(a)Type B

    Residents in all facilities must have rights

    (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:... This requirement was not met as evidenced by interviews of S1 and R1 R1's cell phone log shows R1 received a call from S1 at 11:19pm. R1 said S1 yells and intimidates residents. Based on the interaction of S1 and R1 on 6/10/25, followed by removal of staff, and call log showing the received call and time of night S1 called R1, R1's Personal Rights were violated. S1 did place a call to R1 at 11:19pm, which poses a potential risk to the health, safety, or personal rights risk to the residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the October 23, 2025 inspection of FRESNO GUEST HOME #21?

This was a complaint inspection of FRESNO GUEST HOME #21 on October 23, 2025. 2 citations were issued: 2 Type B.

Were any citations issued to FRESNO GUEST HOME #21 on October 23, 2025?

Yes, 2 citations were issued (0 Type A, 2 Type B). The first citation was for: "(a) Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not l..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.