complaint·June 10, 2022

R1 stated the facility installed cameras as a form of retaliation against them. (8) of (9) residents interviewed stated they have not been, and have no knowledge of any resident being retaliated against by staff at the facility. A review of the surveillance videos conducted during the visit revealed that all (36) cameras are used to record roadways, hallways, parking lots,and common areas. None are focused on resident apartments. Although the allegations may have happened or are valid, there is not a preponderance of evidence standard to prove the allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Allegation- Resident is not afforded privacy while in care. R1 stated that a surveillance camera was installed pointing directly at their window. A review of the surveillance videos conducted in the maintenance facility offices revealed that all (36) cameras are used to record roadways, hallways, parking lots, and common areas. The camera that was alleged to be installed to record R1's window is focused on the roadway behind their home and happens to catch part of their window as part of the picture. (8) of (9) residents interviewed stated they feel comfortable and are given their privacy by all staff. Although the allegations may have happened or are valid, there is not a preponderance of evidence standard to prove the allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Allegation- Staff threatens a resident while in care. R1 stated that Staff #3 (S3) was harassing/threatening R1 by following them in the facility golf cart with no headlights on. A letter was obtained by the facility regarding an interview conducted with S3 and R1 by Staff #1 (S1) indicating the matter was addressed. S#3 admitted to driving with no headlights on as to not bother R1's eyes, not to harass/threaten them. The lights were turned immediately on again after passing R1. (8) of (9) residents interviewed stated they have never been harrassed or felt threatened by any staff at the facility. Although the allegations may have happened or are valid, there is not a preponderance of evidence standard to prove the allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Allegation- Staff is interfering with a resident's medical needs. R1 stated they requested to make an appointment with their doctor and S1 told Staff# 4 (S4) to not make the appointment for them. Interview with S1 and S4 indicated that medical requests/needs were never refused. S1 was independent and did not need assistance with ADL's. (8) of (9) residents interviewed stated S4, nor any staff, have ever refused to assist with any medical needs/requests. Although the allegations may have happened or are valid, there is not a preponderance of evidence standard to prove the allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview was conducted with Administrator Sandra Fahey and a copy of this report was provided.