complaint·April 14, 2022

Regarding the allegation : Facility is not following COVID-19 protocols. “ During a facility visit, the ombudsman did not have their temperature checked prior to entering the facility or answer screening questions related to COVID-19. Additionally, ombudsman observed that none of the caregivers were wearing a face mask when interacting with the residents.” The investigation revealed the following: S1 confirmed the allegation as true. “Here’s the thing, when the ombudsman came, they were complaining that no one was wearing a mask or checking the temperature, but no one comes to the house, except for the nurse. The staff have all been informed that they must wear their mask at all times moving forward.” S2 generally states they were reminded by S1 that they must wear their mask at all times. LPA was unable to interview residents R2-5 due to communication barriers. Regarding the allegation: Medication closet was left unlocked on multiple occasions. “Ombudsman observed that the medication closet where the medications are kept was open and unlocked as the doorknob had a pair of keys inside.” The investigation revealed the following: S1 confirmed the allegation to be true. “The first time they came I was cleaning the backyard and they asked me where my mask was. I told them; it was so hot. I’ am by myself in the backyard cleaning. I’m more than 15 feet away. That’s also when he saw the cabinet open because I had just got something from there. I was going to return back what I got out of the cabinet and then they came. They showed up.” During a review of facility mitigation plan, it states the facility will do the following: have a visitation plan in place, check temperatures, have signage posted, require face mask. Facility failed to follow covid mitigation protocol by allowing staff to interact with residents without a mask and not screening visitors. Based on the interviews conducted with administrator and their confirmation of both allegations, the preponderance of evidence standard has been met, therefore the above allegations is found to be Substantiated. California Code of Regulations, Title 22 Division (6) and Chapter (8) are being cited on the attached LIC9099-D. An exit interview was conducted with caregiver and a hard copy was provided with appeal rights. See LIC 9009-D on the next page.