complaint·April 6, 2021

Investigation revealed the following. Regarding allegation, resident being denied services. During the initial investigation on 1/7/21, Tana McMillon, the Regional Vice President of Operations, was handling this matter while the Administrator was on a leave of absence. Based on the interview with Tana, Resident #1’s family member had requested one-on-one private caregivers to monitor resident on a daily basis. She informed the family member that she needed to check on the protocols prior to determining access. In addition, Tana stated that she was taking proper precaution to ensure the safety of all individuals as well as the private caregivers, given that the facility was experiencing an outbreak of the Coronavirus. She was in communication with different agencies to determine the current guidance pertaining to visitation and whether criminal background clearances were required for these private caregivers. LPA verified with Marlene Pun from Los Angeles Department of Public Health that Mrs. McMillon had requested approval for the private caregivers to be permitted in the facility. Mrs. McMillon had also reached out to LPA Chan on 1/5/21 to inquire about the criminal background clearances. On 1/6/21, Mrs. McMillon granted the family caregivers to enter the facility to monitor Resident #1. Based on information obtained, the facility was taking steps to ensure regulations and guidelines are being followed, prior to granting the private caregivers access to the community. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. A telephonic exit interview was conducted with the Administrator and a hard copy was provided via email for signature. The Appeal Rights were also provided with this report.