complaint·January 28, 2025

The investigation revealed. Allegation Facility staff are interfering with residents mail and packages. It is alleged that facility staff is opening resident’s mail. LPA interviewed six (6) staff and four (4) of six (6) staff denied the allegation. S3 and S5 stated they do open the resident's packages to make sure residents do not get dangerous items and to inventory the items. LPA interviewed six (6) residents and three (3) of six (6) residents stated that their mail is opened by facility staff. Staff stated they want to make sure the residents do not get a medication or over the counter item that they may be allergic to and that is why they open the mail. Opening the resident’s mail is a clear violation of the resident’s rights. There is enough evidence to substantiate this allegation. Based on interviews conducted, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 and Chapter 8), is being cited on the attached LIC 9099D. An exit interview was conducted. The Plan of Correction was reviewed and developed with the Administrator. A copy of this report and appeal rights were provided. (continued from 9099) The investigation revealed. LPA interviewed six (6) staff and six (6) of six (6) staff denied the allegation. LPA interviewed six (6) residents and six (6) of six (6) residents could not corroborate the allegation. LPA reviewed R1 medication list, and all medications are ordered by R1’s physician and are administered according to physician’s orders. W1 who is POA for health care for R1 is aware and in agreement of the medications facility is providing to R1. LPA observed R1 to be alert during the entire visit. There is insufficient evidence to substantiate this allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Administrator. A copy of this report along with the appeal rights were provided.