complaint·February 4, 2025

Staff stated that they never heard of Resident R1 having belongings kept away from him and stated they never would retaliate and resident has personal rights. Items are often misplaced at times. Said Resident R1 walks around with a bag of his belongings and that items alleged missing are in his room. Resident's R2- R5 stated staff is very professional and always assist and are very accommodating and helping all residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. In regards to Staff are not giving the resident mail/packages, based on interviews conducted and information gathered it was revealed by Resident R1 who stated that he gets all his packages. Resident's R2-R5 all stated that they receive their mail/packages. Staff stated that they now will give packages and mail unopened to residents. Said previously they needed to know what may be in the mail or packages to protect residents safety. Said this allegation was just addressed 01/28/25 and now the process has changed. It should be noted that Substantiated findings were delivered 01/28/25 regarding the allegation Facility staff are interfering with residents mail and packages. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. In regards to the allegation Staff do not safeguard residents personal belongings, based on interviews conducted and information gathered it was revealed by Resident R1 that his belongings are safe and he also has his belongings in a bag he carries around. Stated he gets all his belongings and none have been taken from his room. Resident's R2-R5 stated that their belongings have always been safe and they haven't had any items taken from their room. Spoke with Staff who stated that they had never heard of missing items from any residents room. Said that items may be misplaced, but they look for it and often find it. During a tour of Resident R1's room LPA observed a television, mouse, mouse pad and calendar. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. In regards to the allegation Due to lack of supervision resident fell and received injuries, based on interviews conducted and information gathered it was revealed by Resident R1 that he hit his head in the bathroom and staff assisted him right away in going to the emergency room when they noticed his cut at breakfast. Resident's R2- R5 all stated that staff are great and assist them with all medical concerns. Staff stated that when Resident R1 came to breakfast they noticed blood on his head. Said the Resident R1 said he hit it on the ceiling and then said he hit it on the shower knob. Also stated they will do rounds every 2 hours and it was not noticed during those visits. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Administrator.