complaint·February 25, 2025

(continued from 9099) LPAs interviewed five (5) staff and five (5) of five (5) staff denied the allegation. LPAs interviewed six (6) residents and six (6) of six (6) residents were not able to corroborate the allegation. The complaint did not specify which residents were being retaliated against. LPAs observed staff caring for residents and did not observe any kind of abuse during the day long visit. Staff were observed to be kind and caring as they cared for residents. There is not enough evidence to substantiate this allegation. Allegation: Staff are not allowing residents to have packages delivered. It is alleged that staff is not giving residents their mail and packages. LPA interviewed five (5) staff and five (5) of five (5) staff denied the allegation. LPAs interviewed six (6) residents and six (6) of six (6) residents were not able to corroborate the allegation. All six (6) residents stated they receive their mail and packages and some residents stated that it is acceptable for their family to receive their mail. The facility has a tracking log for all residents and which explains the distribution of mail to the appropriate residents and/or their authorized representatives. R1 stated his son FM2 and spouse FM3 is authorized to open R1 mail. R1 also stated R1 does not want one (1) family member FM1 to obtain R1 mail. There is not enough evidence to substantiate this allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.