complaint·January 31, 2026

(continued from 9099) The investigation revealed regarding allegation: Staff did not seek timely medical care for resident. It is alleged that medical attention was not provided to resident in timely manner. LPA interviewed six (6) staff, and all six staff denied the allegation. One staff member (nurse) stated that staff noticed a resident wobbling while walking on January 3, 2026, around 10:00am and immediately assessed resident. Resident was observed with acute distress and generalized weakness, congestion and episodes of dry cough and paleness. Staff called 911 and resident was transported to Huntington Hospital at the time. LPA interviewed six (6) residents, and all six (6) residents could not corroborate the allegation. Several residents stated that facility staff provide medical attention right away and are happy with the services provided to them. There is insufficient evidence to support this allegation. Allegation: Staff did not follow the Universal Precautions Protocol. It is alleged that facility did not follow proper infectious control protocols that resulted in a respiratory illness outbreak. LPA interviewed six (6) staff and five (5) of six staff denied the allegation. One (1) staff refused to answer. LPA interviewed six (6) residents, and all six residents could not corroborate the allegation, and all stated that they were not aware of any kind of illness outbreak and all six (6) stated they had not recently been ill. Facility provided the department with an infection control plan and LPA took tour of facility common areas and did not observe any staff or residents with symptoms of a respiratory illness. LPA observed facility to be clean and observed staff following infectious disease protocols by wearing masks and gloves while assisting residents. There is insufficient evidence to support this allegation. (continued on 9099C) (continued from 9099C) Allegation: Staff did not notify authorized representatives of an outbreak. It is alleged that facility did not notify authorized representatives of an outbreak at the facility. LPA Interviewed six (6) staff and all six staff denied that there was an outbreak of any kind at facility. LPA Interviewed six (6) residents and all six residents could not corroborate the allegation. Staff stated that they had three (3) residents diagnosed with Pneumonia this month and they had returned to facility after a short stay at hospital. Facility reported one resident with Pneumonia on 01/03/2026, one resident on 01/07/2026 and a third resident on 01/17/2026 . All three residents were diagnosed over 72 hours apart. This does not meet the definition of an outbreak. At the time of this visit, the facility had reported three (3) total residents and zero (0) staff infected. The Department of Public Health could not confirm that an outbreak has occurred at the facility. There was no outbreak to report to authorized representatives, however facility did notify the authorized representatives on the incident(s) on the day it was reported to the department. Facility took precautions immediately after the first infection, notified Public Health, responsible parties, and the Department. There is insufficient evidence to support this allegation. Based on interviews and records reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated . An exit interview was conducted and a copy of this report was discussed and provided to facility Jadelyn Pazcoguin - Family Ambassador