Complaint·September 10, 2025

Investigation revealed the following: Allegation: Licensee is restricting resident's visitations. On 9/10/2025, LPA interviewed Staff 1 and Staff 2 (S1 - S2). Both staff members confirmed that Resident 1 (R1) was allowed to have visitors on 8/30/2025 and 9/2/2025. S1 stated that on both 8/30/2025 and 9/2/2025, there was a delay in responding to the front door due to assisting another resident. S1 further stated that on 8/30/2025, the visitor waited approximately 15 minutes before being verbally informed of R1’s bedroom location, where the visit subsequently took place. S2 stated that a call was made to them regarding the visitor; however, the visitor had already been allowed entry into the home prior to the call and was permitted to visit R1. Both S1 and S2 confirmed that R1 was also allowed to have visitors on 9/2/2025. The interviews revealed that although there was a delay in answering the door, R1 was not restricted from having visitors. LPA reviewed the facility’s sign-in sheet and found no documentation indicating that R1 had visitors. However, staff interviews confirmed that R1 was allowed visitors and that entry into the facility was granted. At 10:25 AM, LPA attempted to interview Residents 1 and 2 (R1 - R2). However, R1 had recently passed away, and R2 was unavailable due to an appointment. Residents 3 and 4 (R3 - R4) both stated they have never been denied or restricted from having visitors. Interview with Witness 1 (W1) confirmed that R1 was able to have visitors on both 8/30/2025 and 9/2/2025. Based on the evidence gathered during the investigation, the above allegation is found to be Unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, during which this report was discussed and provided to Marilyn Nery at the conclusion of the visit, along with appeal rights.