Complaint·December 29, 2025

Continued LIC9099-C page 2. On 12/29/2025, between 10:00 a.m. and 3:30 p.m., LPA Pamela Bunker conducted interviews with staff members #1–#3 (S1–S3) and residents #2–#4 (R2–R4). Resident #1 (R1) was interviewed by telephone. The investigation revealed the following. Allegation: Staff yelled at the resident. The LPA interviewed staff members #1–3 (S1–S3). All three staff members (3 out of 3) consistently stated that staff do not yell at residents and that Resident #1 (R1) has never been yelled at by anyone in the facility. 3 out of 3 staff members reported that all residents are treated with dignity and respect. They also stated that residents have personal relationships with staff and that the facility maintains a zero‑tolerance policy regarding inappropriate conduct. 3 out of 3 staff members indicated that each resident is provided with a safe, healthful environment and comfortable accommodations. All three staff members confirmed they have never witnessed any staff member yelling at a resident. S1–S3 denied the allegation. Residents #1–#4 (R1–R4) stated that staff do not yell at residents and that staff provide adequate care and supervision. 4 out of 4 residents reported that staff are always available to assist and consistently check on residents. Resident #1 (R1) stated that the staff did not yell at them, and 3 out of 4 residents confirmed they had not witnessed any staff member yelling at R1. R1–R4 reported that their daily needs are being met and that they are happy living at the facility, expressing no problems or concerns. All four residents denied the allegation. Allegation: Staff made inappropriate comments towards the resident. The LPA interviewed staff members #1–3 (S1–S3). All three staff members (3 out of 3) stated that no inappropriate comments were made toward the resident. S1–S3 reported that all residents are treated with dignity and respect and that the facility maintains a zero-tolerance policy for inappropriate conduct. They further stated that residents are free from corporal or unusual punishment and are provided with a safe, healthful environment and comfortable accommodations. All three staff members also stated that the staff did not attempt to send Resident #1 (R1) to a medical appointment alone. See continued LIC812-C page 2. Continued LIC812-C page 3. S1–S3 clarified that S1 never made the comment, “Why don’t you have relatives to help you?” S1 explained that R1 had been receiving medical transportation through Kaiser Permanente, but once R1’s transportation credits were exhausted, the facility assisted in arranging alternative transportation options. S1–S3 denied the allegation and stated they have never witnessed any staff member making inappropriate comments toward any resident. Residents #2–#4 (R2–R4) stated that staff do not make inappropriate comments toward R1. Resident #1 (R1) stated that staff have never made any inappropriate comments toward them. 4 out of 4 residents reported that they have never witnessed staff speaking inappropriately to any resident. R1–R4 also stated that they are happy living at the facility and have no problems or concerns. All four residents denied the allegation. LPA Bunker reviewed Resident #1’s (R1) file, including the Admission Agreement dated October 28, 2025, which was signed and confirmed that the facility does not provide transportation to the resident. LPA Bunker also reviewed R1’s medical records from Kaiser Permanente West Los Angeles Medical Center dated November 23, 2025, and December 4, 2025, which showed that medical care and transportation services were being provided. Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. A copy of the Complaint Investigation Report LIC9099 and LIC9099-C was provided to the . No deficiencies were cited. An exit interview was conducted.